ENCORE CAPITAL GROUP INC.


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"Products" offered by ENCORE CAPITAL GROUP INC. with at least one, but usually more complaints:

Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt collection - Rental debt
Debt collection - Telecommunications debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Debt settlement
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Other financial service - Credit repair
Other financial service - Debt settlement
Other financial service - Refund anticipation check
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Prepaid card - General purpose card
Prepaid card - Other special purpose card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan

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Complaint ID: 7552717

Date Received: 2023-09-14

Issue: Attempts to collect debt not owed

Subissue: Debt was result of identity theft

Consumer Complaint: I am writing to bring attention to a concerning matter concerning my credit file. I have observed the presence of a collection entry from your agency, which has caught my attention as I was not previously informed about this collection. Furthermore, I hold serious doubts about the accuracy of the debt being claimed. As per the Fair Debt Collection Practices Act, I have the right to request validation of the debt. Thus, I kindly request that you provide me with the required validation and take appropriate actions to address this issue.

Company Response:

State: FL

Zip: 33614

Submitted Via: Web

Date Sent: 2023-09-14

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7552279

Date Received: 2023-09-14

Issue: Threatened to contact someone or share information improperly

Subissue: Talked to a third-party about your debt

Consumer Complaint: They called my father is the score of the information in regards to the steps that I have a pen because I havent responded to that phone calls because most of the time Im at work I can not be on my phone I havent resolved yet because I do not have the money out of right now to pay it as soon as I have the funds available I was going to pay it another threatened to get my parents involved women over the age of XXXX and that is illegal debt collection Practices

Company Response:

State: UT

Zip: 84047

Submitted Via: Web

Date Sent: 2023-09-14

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7552255

Date Received: 2023-09-14

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. '' 15 USC 6802 ( b ) ( c ) states that " A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless the consumer is given an explanation of how the consumer can exercise that nondisclosure option. ( Furnisher of information to credit agencies ) is a financial institution by definition under that title. 15 USC 1681 section 604 a section 2 states that " In general Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. '' ( Furnisher of information to credit agencies ) the financial institution and the Consumer reporting agencies XXXX, XXXX and XXXX do not have my consent to furnish this information and they surely do not have my written consent.15 USC 1681C ( a ) ( 5 ) states '' Except as authorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. 15 U.S. Code 1681e states '' Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681c of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title. XXXX and XXXX are not maintaining reasonable procedures. Also 12 CFR 1016.7 states that " A consumer may exercise the right to opt out at any time. '' I am opting out of your reporting service.This account is an adverse item they are reporting again without my permission which is against the law. 15 U.S. Code 1681s2 ( A ) ( 1 ) A states " A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

Company Response:

State: TX

Zip: 75150

Submitted Via: Web

Date Sent: 2023-09-14

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7551101

Date Received: 2023-09-14

Issue: Written notification about debt

Subissue: Didn't receive enough information to verify debt

Consumer Complaint: I sent another dispute letter XX/XX/23 because insufficient evidence was provided for verifying the debt and the collection agency sent a threatening email attempting to collect on a debt currently in dispute and my original letter specified I only wanted communication by mail.

Company Response:

State: FL

Zip: 33584

Submitted Via: Web

Date Sent: 2023-09-14

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7550342

Date Received: 2023-09-14

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: I have not supplied proof under the doctrine of estoppel by silence, Engelhardt v. Gravens ( mo ) 281 SW 715,719, I presume that no proof of alleged debt, nor therefore any such debt, in fact therefore exists. I asked this company to dispute this unauthorized information off my credit report. Ive asked for verification that its my debt and they cant provide proof because it is not mine. I am a victim of identity theft. Ive filed police reports and sent my proof in and this is still on my credit unauthorized. It has to be removed by law.

Company Response:

State: OH

Zip: 452XX

Submitted Via: Web

Date Sent: 2023-09-14

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7549152

Date Received: 2023-09-15

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: Im having issue with Midland Funding LLC account number XXXX. Its been deleted. They now reopened an account through Midland Credit Management not under the original account number of XXXX but under their made up number called MCM account number XXXX.

Company Response:

State: IA

Zip: 52302

Submitted Via: Web

Date Sent: 2023-09-15

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7547454

Date Received: 2023-09-14

Issue: False statements or representation

Subissue: Attempted to collect wrong amount

Consumer Complaint: I'd like to open a class action law suit against Midland Credit Management for $ XXXX for trying to collect debt in the state of California without a license Pursuant to FDCPA 15 USC 1692 MIDLAND CREDIT MANAGEMENT , INC . XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX California, XXXX, United States

Company Response:

State: CA

Zip: XXXXX

Submitted Via: Web

Date Sent: 2023-09-14

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7545214

Date Received: 2023-09-14

Issue: Incorrect information on your report

Subissue: Old information reappears or never goes away

Consumer Complaint: I have account thats closed and ask them to remove them but they never removed the accounts.

Company Response:

State: SC

Zip: 29501

Submitted Via: Web

Date Sent: 2023-09-14

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7544406

Date Received: 2023-09-14

Issue: Took or threatened to take negative or legal action

Subissue: Threatened or suggested your credit would be damaged

Consumer Complaint: Dear Sir/Madam, I am writing to bring to your immediate attention a matter of significant importance concerning inaccuracies in my credit report. I have identified several items that are not compliant with Metro 2 reporting standards, specifically related to the account managed by Midland Credit Management. I kindly request your prompt assistance in rectifying this matter. Creditor : Midland Credit Management XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Allias : MIDLAND CREDIT MANAGEMENT XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX : Original Creditor XXXX XXXX XXXX XXXX XXXX XXXX XXXX Account Number : XXXX XXXX XXXX XXXX XXXX Date of Last Activity : Last reported XX/XX/2023 Dispute Type : Metro 2 Compliance Violation I have thoroughly reviewed my credit report and found that the reporting for this account does not adhere to Metro 2 standards. I am formally disputing the presence of Midland Credit Management and any associated negative credit impacts. I urge you to take the following actions : 1. Immediately remove the entry for Midland Credit Management from my credit report, along with any associated negative credit impacts. 2. Perform a thorough investigation into the Metro 2 compliance of the reporting for this account and negative reporting credit items. 3. Provide a detailed response outlining the steps taken to rectify this situation within the statutory time frame. Midland Credit Management has failed to adhere to the Metro 2 reporting compliance standards, and failed in any supporting evidence, to facilitate the resolution process. I trust that you will handle this matter with the urgency it requires. Please acknowledge receipt of this letter and inform me of any additional information or documentation you may need from my end to facilitate this dispute. Thank you for your immediate attention to this matter. I anticipate your timely response and resolution. Sincerely, XXXX XXXX XXXX

Company Response:

State: CA

Zip: 95628

Submitted Via: Web

Date Sent: 2023-09-14

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7544180

Date Received: 2023-09-13

Issue: Communication tactics

Subissue: Frequent or repeated calls

Consumer Complaint: the junk debt buyer has illegally accessed my credit report and has failed to provide the validation of debt. The junk debt buyer was given all access to my credit report without permissible purpose. I sent the junk debt buyer validation of debt, certified mail. The Junk debt buyer retaliated by threatening a lawsuit against me, as well as increasing the debt collection calls as well as failing to skiptrace and lookup my phone number on the donotcalllist.gov website

Company Response:

State: CA

Zip: XXXXX

Submitted Via: Web

Date Sent: 2023-09-14

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.