ENCORE CAPITAL GROUP INC.


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"Products" offered by ENCORE CAPITAL GROUP INC. with at least one, but usually more complaints:

Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt collection - Rental debt
Debt collection - Telecommunications debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Debt settlement
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Other financial service - Credit repair
Other financial service - Debt settlement
Other financial service - Refund anticipation check
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Prepaid card - General purpose card
Prepaid card - Other special purpose card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan

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Complaint ID: 7625501

Date Received: 2023-09-28

Issue: Attempts to collect debt not owed

Subissue: Debt was result of identity theft

Consumer Complaint: I was the victim of identity theft and to the best of my knowledge credit cards were opened in a variation of my name and checks were fraudently made in my name draining my account. I reported this to the local sheriffs office and called in to the credit card companies and asked the accounts be canceled as they are not mine and I do not want anything to do with them as they are based off of fraud. Years later. Debt collection companies purchased my information and are attempting to collect debt that is based off of fraud. One company is XXXX XXXX and the other is Midland Credit Management. Both junk debt collectors.

Company Response:

State: FL

Zip: 346XX

Submitted Via: Web

Date Sent: 2023-09-28

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7623810

Date Received: 2023-10-01

Issue: Written notification about debt

Subissue: Didn't receive notice of right to dispute

Consumer Complaint: Paid settlement for {$270.00} on XXXX in exchange for account deleted of my XXXX XXXX XXXX XXXX credit report. It is Midland Credit Management policy to delete account off the Credit Reporting Agencies and account has been settled. Account is still in my XXXX, XXXX XXXX XXXX credit report.

Company Response:

State: PA

Zip: 19124

Submitted Via: Web

Date Sent: 2023-10-01

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7622088

Date Received: 2023-10-02

Issue: Credit monitoring or identity theft protection services

Subissue: Didn't receive services that were advertised

Consumer Complaint: Months ago I finally did my homework on what was ruining my credit score. My ex wife used my personal information to apply & used credit cards without my consent. She used her phone number & email address so I couldn't receive notification. If there's no justice in that, why bother being innocent. Even the police don't seem to care. Take initiative that I'm looking for a better future & these criminals need to be hold accountable. Blessings ...

Company Response:

State: CA

Zip: 92807

Submitted Via: Web

Date Sent: 2023-10-02

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7621679

Date Received: 2023-10-02

Issue: Attempts to collect debt not owed

Subissue: Debt is not yours

Consumer Complaint: I'm not liable for the debt with midland credit management. I do not have a contract with midland credit management. They did not provide me with a original contract concerning this debt. They also have not contacted me via phone call or mail.

Company Response:

State: PA

Zip: 19138

Submitted Via: Web

Date Sent: 2023-10-02

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7621634

Date Received: 2023-10-03

Issue: Written notification about debt

Subissue: Didn't receive notice of right to dispute

Consumer Complaint: I called Midland Credit Management Inc in XXXX XXXX, phone number XXXX. A representative picked up the phone and asked for the social connected to the account, my fianc provided it and then they went into their disclosure. Once completed they only said the amount of the debt owed, no verification was ever given and so he suggested that it was inaccurate, and the lady said that was not the case and said that they would settle for half the amount, but it was a one time deal only valid on that phone call. He said that the amount was not correct, which the original amount was closer to {$100.00} and they wanted to charge {$480.00}. He asked to speak with a manager and they said that they would check to see if she was available, and came back saying she was on break and was the only manager in the office at the time, and that she couldn't call back as it was only an inbound center. Once we did a bit more digging, we called back and spoke to the manager, XXXX I believe her name was, she was rather hostile in asking what we wanted to do, whether that be accept their settlement or pay the full amount. He asked if it was verified debt and/or reviewed by an attorney for accuracy to which she said it was not. She claimed that they had sent notice of the debt months ago and continued sending letters to an address never associated with her, that being XXXX XXXX XXXX, XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX, which leads us to believe that the amount they are associating with her being the {$480.00} is someone else 's debt they are attempting to settle with someone else. They also said that they had not charged any late fees or interest to her account, which I found odd. The fact that she was not aware of this original transfer of debt to the collections agency due to this error, they invalidated her ability to dispute the amount within the allotted time frame of 30 days. They were very unprofessional in their behavior and attitude towards us, and did not seem to care that they messed up and said if we feel it wasn't valid that we could get an attorney involved and that we wouldn't be able to settle the debt for anything less than the full amount.

Company Response:

State: AZ

Zip: 85086

Submitted Via: Web

Date Sent: 2023-10-03

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7621503

Date Received: 2023-10-02

Issue: Incorrect information on your report

Subissue: Information belongs to someone else

Consumer Complaint: I would like the wrongful information on my credit report to be removed.

Company Response:

State: MD

Zip: XXXXX

Submitted Via: Web

Date Sent: 2023-10-02

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7618682

Date Received: 2023-10-02

Issue: Took or threatened to take negative or legal action

Subissue: Threatened to sue you for very old debt

Consumer Complaint: Midland Credit Corpration says they are going to sue me .For a very old debt that isn't mine

Company Response:

State: MD

Zip: 20715

Submitted Via: Web

Date Sent: 2023-10-02

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7616799

Date Received: 2023-09-29

Issue: Improper use of your report

Subissue: Credit inquiries on your report that you don't recognize

Consumer Complaint: Ive tried calling and reaching out to the companys either no one answers or the manager is busy or the number is not in service.

Company Response:

State: NY

Zip: 11432

Submitted Via: Web

Date Sent: 2023-09-29

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7615145

Date Received: 2023-09-26

Issue: Attempts to collect debt not owed

Subissue: Debt is not yours

Consumer Complaint: I disputed items inaccurate on my credit report. I asked for a signatures, agreements, purchase information such as who authorized, where items were bought, delivered to, picked up from- etc.The companies only provided me with monthly statements. I argued that this is not proof of a debt owed the company said that they verified my name and address so its considered valid. I explained that they are violating FCRA REGULATIONS. They said that they are well within their rights as a creditor/ credit reporting agency

Company Response:

State: GA

Zip: 30134

Submitted Via: Web

Date Sent: 2023-09-26

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7614499

Date Received: 2023-09-27

Issue: Attempts to collect debt not owed

Subissue: Debt is not yours

Consumer Complaint: Since XXXX, 2022 I have sent to MIDLAND CREDIT MANAGEMENT , INC a request to validate account # XXXX and show me proof of ownership. They have failed all this time to send the required documentation to prove that this account is mine. As per the DFCPA, MIDLAND CREDIT MANAGEMENT must prove that this acct is mine showing any existing contract or application signed by me with my social security number.

Company Response:

State: FL

Zip: 33160

Submitted Via: Web

Date Sent: 2023-09-27

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.