ENCORE CAPITAL GROUP INC.


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"Products" offered by ENCORE CAPITAL GROUP INC. with at least one, but usually more complaints:

Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt collection - Rental debt
Debt collection - Telecommunications debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Debt settlement
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Other financial service - Credit repair
Other financial service - Debt settlement
Other financial service - Refund anticipation check
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Prepaid card - General purpose card
Prepaid card - Other special purpose card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan

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Complaint ID: 7636977

Date Received: 2023-10-04

Issue: Attempts to collect debt not owed

Subissue: Debt was paid

Consumer Complaint: I have a loan from XXXX XXXX ( Credit cards ) but I lost a job during the covid-19 pandemic. So having trouble paying my credit card with XXXX XXXX. So they give a charge off my balance. But this debt collector Midland Credit management a third party collector they start sending letters they to collect my debt that is already closed account. I want them to delete this Midland credit Management from my credit report

Company Response:

State: CA

Zip: 92126

Submitted Via: Web

Date Sent: 2023-10-04

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7636738

Date Received: 2023-10-04

Issue: Written notification about debt

Subissue: Didn't receive enough information to verify debt

Consumer Complaint: I sent a second request to verify the debt because in the first request I was given insufficient proof. I never received a response to my second request and instead received a letter threatening to sue for a debt currently in dispute.

Company Response:

State: FL

Zip: 33584

Submitted Via: Web

Date Sent: 2023-10-04

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7635892

Date Received: 2023-10-03

Issue: Communication tactics

Subissue: You told them to stop contacting you, but they keep trying

Consumer Complaint: I received a collection notice from Midland Credit In XXXX, and sent a Validation/Dispute letter In regards to said debt via certified mail within the 30 day window. I have had no answer to my request, but they have resumed calling me. This Is a clear violation on their behalf.

Company Response:

State: CT

Zip: 064XX

Submitted Via: Web

Date Sent: 2023-10-03

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7635175

Date Received: 2023-10-03

Issue: Attempts to collect debt not owed

Subissue: Debt was paid

Consumer Complaint: I entered into a settlement agreement with XXXX XXXX XXXX XXXX Credit Card in XX/XX/2020 for {$4400.00}. The payment was processed the first week of XX/XX/. I then received a letter stating that the account was paid off as agreed and the account was closed. Then earlier this year I was contacted by Midland Credit Management collection agency saying that I owed them for the unpaid XXXX account. I disputed it and sent them proof that it was paid, but they are refusing to close the case. They have called repeatedly and sent a letter threatening legal action for a debt that was paid 3 years ago.

Company Response:

State: TX

Zip: 767XX

Submitted Via: Web

Date Sent: 2023-10-03

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7635042

Date Received: 2023-10-03

Issue: Written notification about debt

Subissue: Didn't receive notice of right to dispute

Consumer Complaint: I moved from Virginia to Illinois in XXXX after getting married. I did not know I was served to appear in court in Virginia till I returned to Virginia in XXXX and requested that XXXX verify my debt. This is when I saw that there was actually a hearing XX/XX/XXXX. Upon more research, I was served at XXXX, VA where I had not resided at for years. The last residence I had in Virginia was in XXXX XXXX. My addresses are all listed on my credit report so this was not hidden information. This debt was not even obtained in Virginia but in Illinois. They sent me the last XXXX XXXX XXXX XXXX had and that my most current address at the time of XXXX XXXX Illinois. The letter sent to me in the debt verification is dated XX/XX/XXXX and also dated to the XXXX XXXX address. So, XXXX knew I was not residing in Virginia, let alone at that address in XXXX. I'd always done a change of address with the post office so if anything, they had me served at the XXXX XXXX address, it would've been forwarded to the most current address. Because I did not show up ( because I was intentionally served at the wrong address ), they won their judgment and for years they have been adding interest and fees to the balance. This year they attempted a garnishment and had a lien on my bank account. I was able to get that dropped due to receiving child support and this caused and IMMENSE amount of stress as I was unable to pay bills and had to borrow money. Also, the bank in which they put a lien on, charged me XXXX that they will not return.

Company Response:

State: VA

Zip: 23320

Submitted Via: Web

Date Sent: 2023-10-03

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7634675

Date Received: 2023-10-03

Issue: Problem with customer service

Subissue:

Consumer Complaint: The complaint in question is against Midland Credit Management, a third-party debt collector ( hereinafter referred to as MCM ). MCM purchased a debt from XXXX XXXX which they are attempting to collect ( {$1300.00} ). MCM has violated several FDCPA rules. The rules violated are as follows : calling my spouse repeatedly ; demanding payment from my spouse in my behalf ; discussing debt with my spouse, ( in violation of 15 USC 806 ). A complaint to MCM has been filed on XX/XX/2023.

Company Response:

State: RI

Zip: 028XX

Submitted Via: Web

Date Sent: 2023-10-03

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7634507

Date Received: 2023-10-03

Issue: Took or threatened to take negative or legal action

Subissue: Threatened to sue you for very old debt

Consumer Complaint: Midland Credit Management is trying to collect a debt that was paid to the credit card company XXXX years ago. I have sent them proof of this, but they have ignored it and repeatedly call me, and have now sent a letter threatening to sue me.

Company Response:

State: TX

Zip: 767XX

Submitted Via: Web

Date Sent: 2023-10-03

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7633574

Date Received: 2023-10-03

Issue: Attempts to collect debt not owed

Subissue: Debt is not yours

Consumer Complaint: Midland Credit is reporting to my credit bureau that I owe them {$840.00}. I do not recall having two accounts with XXXX XXXX. I am only aware of 1 account which was paid and closed. That reflects on my credit bureau and that was for {$300.00}. The collection company will not send any proof that it belongs to me. No signed contract or anything. I have had fraud done to me. This is why I currently have a fraud alert active. I have disputed through the bureaus but the collection company keeps saying its valid but will not supply any proof. The credit bureaus do not ask for proof, which I feel like they should. To help the consumer. All they do is send the information to the collections. So how is that a dispute? They also added {$1.00} to the account to try to start over the process and statue of limitations. First they said it was {$840.00}. Then as of XX/XX/23 they new balance is {$840.00}. How can they just do that. That has to be illegal.

Company Response:

State: FL

Zip: 33023

Submitted Via: Web

Date Sent: 2023-10-03

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7633182

Date Received: 2023-10-03

Issue: Communication tactics

Subissue: Frequent or repeated calls

Consumer Complaint: Debt collector called my mother, they then proceeded to discuss my account information with her. Told her how much was owed, what was owed and tried to collect payment from her thinking that she was me despite her telling them her name. Ive never had any contact with them prior to this and they were threatening her with legal actions- assuming that she was me.

Company Response:

State: VA

Zip: 23324

Submitted Via: Web

Date Sent: 2023-10-03

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7632091

Date Received: 2023-10-03

Issue: Attempts to collect debt not owed

Subissue: Debt was result of identity theft

Consumer Complaint: An account on my credit reports with Midland credit for the amount of {$670.00} is listed on my credit report which is another fraudulent account. Ive never used a Midland credit or XXXX XXXX or have any acknowledgment regarding this account as being mine. My information was compromised. This account does not belong to me. It was open, fraudulently. Just like my other complaints Ive contacted the credit Bureau and the company disputed the information with little to no response with the information still appearing on my credit report.

Company Response:

State: CO

Zip: 80249

Submitted Via: Web

Date Sent: 2023-10-03

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.