ENCORE CAPITAL GROUP INC.


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"Products" offered by ENCORE CAPITAL GROUP INC. with at least one, but usually more complaints:

Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt collection - Rental debt
Debt collection - Telecommunications debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Debt settlement
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Other financial service - Credit repair
Other financial service - Debt settlement
Other financial service - Refund anticipation check
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Prepaid card - General purpose card
Prepaid card - Other special purpose card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan

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Complaint ID: 4128918

Date Received: 2021-02-09

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Investigation took more than 30 days

Consumer Complaint: I have no idea whose account this is! I do no not remember owning this particular account! Ive already asked the creditors to send me signed documents that signify ownership of this account but they still have not responded yet.

Company Response:

State: TX

Zip: 752XX

Submitted Via: Web

Date Sent: 2021-02-09

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4127700

Date Received: 2021-02-09

Issue: Took or threatened to take negative or legal action

Subissue: Seized or attempted to seize your property

Consumer Complaint: I explained on several occasions that these accounts they have on me are not of my knowledge. They put liens on my old house. Would call and harassed me all the time. Tried calling me at work. They would even call me at XXXX at night. They sent me some copys of these accounts that looked liked previous bills? They had the information of the company and what appeared to be addressed to addresses I never have recognized? They said I owed but had no proof that these are indeed my accounts? I had no knowledge of these accounts or contract with them but they are still on my report and they are still harassing me about them.

Company Response:

State: OK

Zip: 743XX

Submitted Via: Web

Date Sent: 2021-02-09

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4127606

Date Received: 2021-02-09

Issue: Written notification about debt

Subissue: Didn't receive enough information to verify debt

Consumer Complaint: I have attempted, via XXXX XXXX, to receive a Validation of Debt. Midland Credit Management has NOT provided the Validation Letter in which they are trying to collect. Now they have sent me a 1099C for a debt they refused to validate.

Company Response:

State: WA

Zip: 98387

Submitted Via: Web

Date Sent: 2021-02-09

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4126281

Date Received: 2021-02-09

Issue: Took or threatened to take negative or legal action

Subissue: Collected or attempted to collect exempt funds

Consumer Complaint: XXXX XXXX has been contacting me, threatening court, additional charges, and accusing me of ignoring their calls. I am a XXXX XXXX XXXX and was a XXXX shift XXXX XXXX XXXX XXXX XXXX who had been working 10-15+ hour shifts, driving over an hour to work. On XX/XX/XXXX, for almost 30 minutes, I had a credit debt account executive and a manager get on the phone, the manager- a male- constantly interrupting his employee and myself. I asked for information to be emailed and I would check my mail again. He was very aggressive, trying to get me to commit to a payment over the phone and to not fact check anything either one of them was saying. I repeatedly asked for a couple days to review finances and information to which he replied that I'm in this situation for ignoring their calls. Throughout 2020, I contacted XXXX XXXX, asking for relief for credit cards due to covid-19 impact, loss of income, and XXXX. The misinformation, inconsistency, and incompetency has now resulted in my account being charged off, after I had set up payment arrangements in XXXX, for a 3 month period. I had no clue or was unaware of my credit card account being sold to a collection agency.

Company Response:

State: NC

Zip: 28078

Submitted Via: Web

Date Sent: 2021-02-09

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4125075

Date Received: 2021-02-08

Issue: Attempts to collect debt not owed

Subissue: Debt is not yours

Consumer Complaint: Midland credit has placed XXXX on my credit files stating I opened an account on XX/XX/2019. I have not signed any contract with this company. The have no proof or signed documents between me and them. I would like proof I owe them XXXX since 2019. I never signed for this account with their company therefore its not mine. Please provide proof or remove from ALL 3 Credit bureaus

Company Response:

State: FL

Zip: 33321

Submitted Via: Web

Date Sent: 2021-02-08

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4124415

Date Received: 2021-02-08

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Their investigation did not fix an error on your report

Consumer Complaint: You have 30 days upon receipt of this letter to provide strict proof of contract. In the event you can not provide strict proof of contract, you must cease and desist any and all collection efforts and immediately remove any derogatory information reported to the consumer reporting agencies. In addition, you will need to provide me your agreement, in writing, that you are closing your file, ceasing collecting activity, and deleting all information related to this reference number from any and all credit reports youve furnished the information to. In the event you transfer this account to an attorney without providing proof of contract, and proving your claim, he/she will be immediate reported to the XXXX XXXX XXXX and XXXX XXXX XXXX for code of ethics violations.

Company Response:

State: TX

Zip: 77584

Submitted Via: Web

Date Sent: 2021-02-08

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4123658

Date Received: 2021-02-07

Issue: Struggling to pay your bill

Subissue: Credit card company won't work with you while you're going through financial hardship

Consumer Complaint: I reached out to the company in XXXX of 2020 explaining to them that i lost my job due to covid-19 and i would settle to complete the debt. They turned me down and i got a letter in the mail about a court date. i know can not do anything with my credit to help my family during this hard time. They are not supposed to reporting to my credit during Covid-19 and yet here we are.

Company Response:

State: FL

Zip: 32714

Submitted Via: Web

Date Sent: 2021-02-07

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4122333

Date Received: 2021-02-07

Issue: False statements or representation

Subissue: Attempted to collect wrong amount

Consumer Complaint: I received court documents " memorandum of costs after judgment, acknowledgment of credt and declaration of accurred interest '' from Midland Funding LLC dated XXXX XXXX. I contacted Midland on XX/XX/XXXX and paid the full amount of {$1100.00}. I recevied a " settlement arrangement complete '' letter from Midland dated XX/XX/XXXX. Today ( XXXX XXXX ), I received a " Notice of Wage Garnishment '' from Midland. The same court case number from the above paid account is the same. After paying this account in full and receiving a settled letter from Midland, the company still pursued a wage garnishment violating FDCPA.

Company Response:

State: CA

Zip: 93906

Submitted Via: Web

Date Sent: 2021-02-07

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4122289

Date Received: 2021-02-07

Issue: Attempts to collect debt not owed

Subissue: Debt was result of identity theft

Consumer Complaint: I am a victim of Identity Theft. The account # XXXX you listed on my consumer credit reports in the amount of {$3300.00} is fraudulent and is a result of Identity Theft. This account has no association to me as I never had a XXXX XXXX account and this is a direct result of Identity Theft. Furthermore, according to my current XXXX XXXX Report and other sources, there has been a civil lawsuit files against me in XXXX XXXX Case # XXXX by Midland Credit Management. Midland Credit Management has failed to verify the debt and follow the debt collection policies under the Federal Law Fair Debt Collection Practices Act ( FDCPA ). This is a direct violation of my rights under the Fair Credit Reporting Act ( FCRA ). Under the Fair Credit Reporting Act ( FCRA ) and the Federal Law Fair Debt Collection Practices Act ( FDCPA ), you are required by State and Federal laws to cease all debt collection, and remove these fraudulent accounts reported on my consumer credit report. Also enclosed is a copy of the Notice to Furnishers issued by the Federal Trade Commission, which details your responsibilities under the Fair Credit Reporting Act as an information furnisher to CRAs. The Notice also specifies your responsibilities when you receive notice from a CRA, under section 605B of the Fair Credit Reporting Act, that information you provided to the CRA may be the result of identity theft. Those responsibilities include ceasing to provide the inaccurate information to any CRAs, and ensuring that you do not attempt to sell or transfer the fraudulent debts to another party for collection.

Company Response:

State: FL

Zip: 344XX

Submitted Via: Web

Date Sent: 2021-02-07

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4122264

Date Received: 2021-02-07

Issue: Attempts to collect debt not owed

Subissue: Debt is not yours

Consumer Complaint: Debt that is not mine was assigned to Midland Credit. I have spent months writing and asking for copies of documents. I never get a reply. Because I am considering federal employment, I need to get this taken care of. On XX/XX/2021 I sent {$500.00} as a full settlement of the matter with a letter that said if Midland Credit Management accepted the money, it would be settled. I am attaching a copy of the letter here. In the letter I am very specific to say that if they did not agree to the settlement, then they should send the payment back. They accepted the payment as evidenced by the letter they sent me, also attached. Copies of the money order and the mail receipt are also attached.

Company Response:

State: CT

Zip: 064XX

Submitted Via: Web

Date Sent: 2021-02-07

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.