ENCORE CAPITAL GROUP INC.


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"Products" offered by ENCORE CAPITAL GROUP INC. with at least one, but usually more complaints:

Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt collection - Rental debt
Debt collection - Telecommunications debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Debt settlement
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Other financial service - Credit repair
Other financial service - Debt settlement
Other financial service - Refund anticipation check
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Prepaid card - General purpose card
Prepaid card - Other special purpose card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan

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Complaint ID: 7812171

Date Received: 2023-11-08

Issue: Attempts to collect debt not owed

Subissue: Debt was result of identity theft

Consumer Complaint: I was robbed for my drivers license, credit cards, debit cards, cell phone. Police report # XXXX

Company Response:

State: WI

Zip: 53223

Submitted Via: Web

Date Sent: 2023-11-08

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7810799

Date Received: 2023-11-07

Issue: Getting a credit card

Subissue: Card opened without my consent or knowledge

Consumer Complaint: a XXXX XXXX was opened XXXX XX/XX/XXXX & charges were made in the amount of {$9700.00}. The account was charged off XXXX XX/XX/XXXX. After ignoring numerous letters demanding payment, I wrote the collectors to say I believed their efforts were a scam & to send me proof of indebtedness. They sent documents showing the debt was for a credit card that I never had & a court order that was sent to my parents ' address. Their letter was dated XXXX XX/XX/XXXX but it got it in the mail in XX/XX/XXXX. I got married & got an apartment in XXXX ( XXXX XXXX XXXX XXXXXXXX ) and have never lived at that address since. I enlisted in the XXXX XXXX in XX/XX/XXXXXXXX XXXX XXXX XXXX years later ( XXXX proof ). I have made a police report.

Company Response:

State: FL

Zip: 32225

Submitted Via: Web

Date Sent: 2023-11-07

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7809849

Date Received: 2023-11-06

Issue: Other features, terms, or problems

Subissue: Other problem

Consumer Complaint: To whom it may concern my name is XXXX XXXX I received a notice from my bank XXXX XXXX years ago stating they were asked to take all the founds out of my acct ( XXXX XXXX ). When I asked my bank they informed me to contact the clerk of courts. upon contacting them I was shown how to complete paperwork to submit to the courts. Now this company named ( Midland Credit Management ) ( XXXX ) act # XXXX has contact my job to garnish my wages, I was told to go to the courts and submit the same paperwork again. A. court date was sent that no one informed me about, I need help I am being told a credit card open on XX/XX/XXXX with a charged off date XX/XX/XXXX with a current judgement principle XXXX, current interstate of XXXX with current cost of XXXX total of XXXX. This debt doesn't belong to me and this is all the information this company in sending me can you help me please XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX FL XXXX

Company Response:

State: FL

Zip: 33441

Submitted Via: Web

Date Sent: 2023-11-06

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7809012

Date Received: 2023-11-06

Issue: Threatened to contact someone or share information improperly

Subissue: Contacted you after you asked them to stop

Consumer Complaint: This company MCM keeps calling me. Ive asked him to stop. They dont listen to harassing me to the point to where my XXXX is at an all-time high.

Company Response:

State: KS

Zip: 675XX

Submitted Via: Web

Date Sent: 2023-11-06

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7808608

Date Received: 2023-11-06

Issue: Communication tactics

Subissue: You told them to stop contacting you, but they keep trying

Consumer Complaint: I received a phone call from XXXX. Listed as " XXXX XXXX '' when I answered the gentleman on the line said he wasnt sure why it came up as " XXXX XXXX '' andvthen stated he was calling from mcm. I asked what mcm was and he simply stated " Midland. '' This is deceptive call tactics in an effort to dupe people into answering their phone calls.

Company Response:

State: NY

Zip: 144XX

Submitted Via: Web

Date Sent: 2023-11-06

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7807599

Date Received: 2023-11-06

Issue: Communication tactics

Subissue: You told them to stop contacting you, but they keep trying

Consumer Complaint: Our survelliance records show they sent a collector to the house after the legal hours. they sent someone over after XXXX XXXX XXXX on XXXX XXXX XXXX XXXX XXXXXXXX

Company Response:

State: TN

Zip: 37664

Submitted Via: Web

Date Sent: 2023-11-06

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7807484

Date Received: 2023-11-06

Issue: Attempts to collect debt not owed

Subissue: Debt is not yours

Consumer Complaint: I was called mcm and asked about if I was going to pay, I told them I dont have XXXX near me and I dont shop st this store never have never will, plus I was in the hospital same dates as this card was used in XXXX XXXX and XXXX ks I live 2 hours away from these places

Company Response:

State: KS

Zip: 66441

Submitted Via: Web

Date Sent: 2023-11-06

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7805610

Date Received: 2023-11-05

Issue: Incorrect information on your report

Subissue: Information belongs to someone else

Consumer Complaint: Account was not mine, someone must have stolen my mail or my info and activated the card. Because I never used it.

Company Response:

State: VA

Zip: 23518

Submitted Via: Web

Date Sent: 2023-11-05

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7805599

Date Received: 2023-11-05

Issue: Communication tactics

Subissue: Called before 8am or after 9pm

Consumer Complaint: This company Midland Credit Management continues to make new phone calls to harass and call at odd hours such as XXXX or after XXXX and they make new numbers every time you tell them to stop calling or block the number, they will call again with a new number. I don't even know what this is about because the only debt I have had in the past I am in a dispute about with the medical provider because I have paid them and have evidence of having paid them and they are trying to fight me on it. This should not be a part of debt collection at all if I am still talking to the medical provider themselves. This company continues to harass at odd hours of the day, calling when I am working or sleeping. The calls are robot call you can't even tell someone to stop calling.

Company Response:

State: ID

Zip: 832XX

Submitted Via: Web

Date Sent: 2023-11-05

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7805550

Date Received: 2023-11-05

Issue: Getting a credit card

Subissue: Card opened without my consent or knowledge

Consumer Complaint: I filed an identity theft affidavit quite some time ago regarding XXXX XXXX credit card appearing on my credit report I submitted the documentation over to XXXX XXXXXXXX. The information was removed from my credit report now here as of late Midland credit is now trying to collect on this debt that was identified as identity theft. My identity has been on high alert since 2012 when a Florida inmate got a hold of my entire child support case profile which contained my Social Security card, my birth certificate, date of birth place of employment, along with my childrens information and their dads Midland responded stating that they provided proof regarding the debt. However, the only thing that was provided was a bill that shows charges and no payments ever being made on the bill. They requested a police report. I filed numerous police reports prior to this situation and was advised that I did not have to continue following police report as there is an alert on my credit profile. Needless to say, my credit information was also compromise by the credit bureaus, and their multiple data breaches the information will be enclose in this documentation. It was mentioned in my previous complaint that the dates did not online. However, if the identity theft report or affidavit was read correctly, it ask when I noticed the fraud on my account, not the date that the card was issued or applied for. I do not use credit cards this is the ONLY derogatory mark on my credit report, which has made my report score go down drastically.

Company Response:

State: TX

Zip: 75038

Submitted Via: Web

Date Sent: 2023-11-05

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.