ENCORE CAPITAL GROUP INC.


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"Products" offered by ENCORE CAPITAL GROUP INC. with at least one, but usually more complaints:

Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt collection - Rental debt
Debt collection - Telecommunications debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Debt settlement
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Other financial service - Credit repair
Other financial service - Debt settlement
Other financial service - Refund anticipation check
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Prepaid card - General purpose card
Prepaid card - Other special purpose card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan

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Complaint ID: 5127490

Date Received: 2022-01-19

Issue: Attempts to collect debt not owed

Subissue: Debt is not yours

Consumer Complaint: Midland Credit Management haven't respond and failed to provide requested information about the debt owed. It has been more than 30 days since my last letter sent to them. The debt is being reported to all three credit bureaus.

Company Response:

State: NY

Zip: 11357

Submitted Via: Web

Date Sent: 2022-01-19

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5127359

Date Received: 2022-01-19

Issue: Communication tactics

Subissue: Frequent or repeated calls

Consumer Complaint: Everyday since XX/XX/2021 I have been called over 4 times a day by Midland Credit. The calls begin promptly at XXXX when I am taking my child to school to continue through out the day. I have blocked them every time but they spoof their number and keep getting through. I have asked them to no longer contact me.

Company Response:

State: OH

Zip: 45248

Submitted Via: Web

Date Sent: 2022-01-19

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5125326

Date Received: 2022-01-19

Issue: Incorrect information on your report

Subissue: Old information reappears or never goes away

Consumer Complaint: Was taken to collections for a XXXX credit card I never applied for, Amounts of XXXX from XXXX

Company Response:

State: MI

Zip: 48316

Submitted Via: Web

Date Sent: 2022-01-19

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5124396

Date Received: 2022-01-19

Issue: Attempts to collect debt not owed

Subissue: Debt was result of identity theft

Consumer Complaint: In XX/XX/XXXX, I was notified by Midland Credit Management of a debt with XXXX XXXX. Someone has stolen my identify, opened an account, and made purchases of {$460.00}. They indicated that the account was opened on XX/XX/XXXX and they made purchases in XX/XX/XXXX. This is not my account. I have no idea who would have stolen my identity and I didn't recognize the address on the statements they provided me.

Company Response:

State: MD

Zip: 20743

Submitted Via: Web

Date Sent: 2022-01-19

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5123578

Date Received: 2022-01-19

Issue: Written notification about debt

Subissue: Didn't receive enough information to verify debt

Consumer Complaint: I was sued by XXXX, XXXX and XXXX on behalf of Midland Credit Management. MCM claims that I owe them money on 4 different accounts. MCM ACCOUNTS : XXXX XXXX XXXX XXXX XXXX XXXX ) {$3300.00} XXXX XXXX ( The XXXX ) {$2900.00} XXXXXXXX XXXX ( Stage ) {$3400.00} XXXXXXXX XXXX XXXX {$970.00} Through extensive research I learned that MCM and its affiliates Encore XXXX XXXX XXXX XXXX XXXX Midland Funding LLC ; Midland Credit Management XXXX and Asset XXXX XXXX XXXX have been sued by CFPB for issues such as mine. MCM along with it attorneys continue to pursue debts collections with no legal grounds to do such. Midland Credit Management through its Attorneys XXXX, XXXX and XXXX filed multiple lawsuits against me in XXXX and XXXX which they were granted without providing any legal documentation to do so. I first disputed these debts on XX/XX/XXXX via email with XXXX, XXXX and XXXX. I received no response and wrote another email on XX/XX/XXXX after receiving another letter by mail from XXXX. On XX/XX/XXXX I finally received a response from XXXX XXXX from XXXX office stating that due to privacy they could only speak with me via phone. XXXX continued to refuse to speak with me EXCEPT for by phone. I feel that this is because they do not want the communication in writing. After numerous disputes and failed/ ignored request for documents bearing my signature, and proof that I have any legal obligation to MCM they filed suit against me in district court. I had never been through anything like this. I appeared the day of court with copies of all the emails showing my request and stated they had yet to provide me with any documents other than 1 page copies of statements. Unfortunately because I didn't provide these prior to court my please fell on deaf ears and MCM was granted judgement. Following that they are now posting small {$10.00} or less payments on these accounts each month which are not being made by me. I feel they are falsifying payments in an effort to keep these accounts active and extend time limits. This company has destroyed my credit. I cant buy anything, not a car, a house, NOTHING! EVEN AFTER JUDGEMENT I have continued to seek proof from XXXX. I have specifically requested copies of contracts bearing my signature and was told by their employee " that I know better than to request that because everything is done online these days. '' The law specifically states I am entitled to that. Your agency filed lawsuit filed on XX/XX/XXXX, which stemmed from a previous investigation and broken consent order that was put into place to avoid litigation from XXXX. It is more than apparent that Midland Credit Management and affiliates continue to break the terms of the XXXX consent order by continuing to collect money from consumers like myself through regular collections as well as the filing of lawsuits when they do not possess the legal documents to do so. MCM states that they acquired these accounts XX/XX/XXXX. That date came after XXXX consent order and before the XXXX suit filed by CFPB. I have continued to requested multiple times for MCM to provide me with proper documentation that they have a legal right to collect any monies from me. The ONLY documentation I have every received from MCM or their attorneys is a copy of final credit card statements. Copies of credit card statements does not prove a debt. It is also appalling that it is my LEGAL RIGHT to be provided with the documentation I have requested and being told I know better than to request such. Midland Credit Management has deliberately not upheld the law and sought illegal judgement against myself and countless other consumers. Midland Credit Management through there improper, deceitful and phony business practices has ruined my credit, which has prevented me from even being able to own a home. These debts have been disputed with the major breuaes countless times before any judgement was filed and following and MCM always reports back to the bureaus that they are correctly reporting which is yet another falsified action on their part. I wish to have all of my accounts with company dismissed, and removed from my credit report at once. It is my hope that you can assist me in this matter. This company can not be aloud to continue to lie and take advantage of consumers. Any help with this matter would be greatly appreciated.

Company Response:

State: OK

Zip: 734XX

Submitted Via: Web

Date Sent: 2022-01-19

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5120217

Date Received: 2022-01-18

Issue: Took or threatened to take negative or legal action

Subissue: Threatened or suggested your credit would be damaged

Consumer Complaint: Midland credit management ( XXXXXXXX XXXX ) began collecting a credit debt by calling numerous times, sending process servers, and mailing demand letters. I contacted XXXX XXXX XXXX and the case was dismissed on XX/XX/2020. However, they've continued sending letters, and have refused to remove the debt from my credit bureau when their lawyers did not show to court. This company has overstated and inflated this debt to ravage my credit score.

Company Response:

State: TX

Zip: 77064

Submitted Via: Web

Date Sent: 2022-01-18

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5119886

Date Received: 2022-01-18

Issue: Took or threatened to take negative or legal action

Subissue: Threatened to sue you for very old debt

Consumer Complaint: I had a credit card with XXXX XXXX in XXXX or XXXX. I was unable to keep paying every month. XXXX XXXX put the owed payment to a debit collector named Midland Credit Management LLC. I noticed that it was reported on my credit report, which I understood. Yesterday, XX/XX/XXXX I was served with court papers stating that they were suing me for the amount I owed which is {$790.00}. This morning XX/XX/XXXX I reached out to Midland Credit Management 's attorney who is handling the case and left a voicemail stating that The amount appeared on my credit already and I'm confused why am I being sued. I also said in the voicemail that I'm currently unemployed so I can set up a payment plan or something but I don't have the full amount.

Company Response:

State: DE

Zip: 19709

Submitted Via: Web

Date Sent: 2022-01-18

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5118401

Date Received: 2022-01-17

Issue: Attempts to collect debt not owed

Subissue: Debt was result of identity theft

Consumer Complaint: My wallet and phone was stolen from me. The thief went in my phone and forwarded money from my credit card from a cash advance to herself. I explained that to the company when I was called and questioned about it. However, this debt was still forwarded to collections.

Company Response:

State: GA

Zip: 30035

Submitted Via: Web

Date Sent: 2022-01-17

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5116683

Date Received: 2022-01-17

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Was not notified of investigation status or results

Consumer Complaint: Midland Credit Management has caused me a great deal of stress. I have been struggling with an account that is not mine. I have submitted multiple dispute letters requesting for validation of the debt which included sending me the original contract with my signature showing that I owe this alleged debt. Nothing was sent back to me. I then sent in a 30 Day Demand of Comply within a 60 day period being that I never received a response. This is a violation under the FCRA. Futhermore, I am aware that Midland Credit XXXX entered into a final judgement and order with the CFPB. Under terms of the order, the business agrees to pay {$79000.00} in redress to consumers and a {$15.00} million civil money penalty. Because of this, I am still not understanding why this issue has still not been resolved.

Company Response:

State: GA

Zip: 30067

Submitted Via: Web

Date Sent: 2022-01-17

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5116656

Date Received: 2022-01-17

Issue: Attempts to collect debt not owed

Subissue: Debt was paid

Consumer Complaint: Midland Credit Management is attempting to collect on a debt not owed. Midland Credit Management They bought this from another debt collector. I do not owe {$1100.00} to Midland Credit Management. They are fabricating a debt. I have never done business with them. This is being recycled to various debt collectors.

Company Response:

State: GA

Zip: 30165

Submitted Via: Web

Date Sent: 2022-01-17

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.