ENCORE CAPITAL GROUP INC.


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"Products" offered by ENCORE CAPITAL GROUP INC. with at least one, but usually more complaints:

Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt collection - Rental debt
Debt collection - Telecommunications debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Debt settlement
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Other financial service - Credit repair
Other financial service - Debt settlement
Other financial service - Refund anticipation check
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Prepaid card - General purpose card
Prepaid card - Other special purpose card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan

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Complaint ID: 5350290

Date Received: 2022-03-22

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Their investigation did not fix an error on your report

Consumer Complaint: NOTICE TO AGENT IS NOTICE TO PRINCIPAL NOTICE TO PRINCIPAL IS NOTICE TO AGENT SILENCE IS ACQUIESCENCE. I recently received a copy of my XXXX consumer report and I noticed inaccurate accounts reporting on my consumer report. this company is in clear violation of the law. Pursuant 15 USC1681B

Company Response:

State: OH

Zip: 44212

Submitted Via: Web

Date Sent: 2022-03-22

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5348078

Date Received: 2022-03-21

Issue: Attempts to collect debt not owed

Subissue: Debt is not yours

Consumer Complaint: Beginning in XXXX of XXXX I reached out to Midland Credit to request information pertaining to a debt showing on my credit report that I did not recognize. I requested information and validation of the debt and did not receive any information or correspondents. I sent multiple letters and did not receive any of the requested information. In XXXX of XXXX I started receiving court paper and learned that i was being sued for an account I had no knowledge of. The Lawyer of XXXX XXXX provided me with a little information pertaining and advise me to speak with the lawyer that actually has my case as he was just feeling in. I attempted to reach out to the lawyer with no success. I received documents on XX/XX/XXXX and immediately called the number listed as there were multiple discrepancies with the information listed. The number listed was for Midland credit directly instead of the lawyer. The midland rep stated that she would have the lawyer contact me after we both found some discrepancies as well as Midland shows all my letters that were set to them. I have never applied for a credit card account with XXXX bank. The information they have including the credit cards and bill was sent to my old address on XXXX in XXXX in XXXX. I moved from that address in XXXX. This debt does not belong to me and was opened without my knowledge and authorization. Attached are additional documents for review

Company Response:

State: MI

Zip: 48219

Submitted Via: Web

Date Sent: 2022-03-21

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5347606

Date Received: 2022-03-21

Issue: Getting a credit card

Subissue: Card opened as result of identity theft or fraud

Consumer Complaint: Hi, I was in a relationship for 15 years with the father of my children. He was a XXXX XXXX. He has died. I never knew that he had ahold of my social security number and he had many different friends that I believe someone may have opened this card in my name. He would steal from me on a regular basis but I never knew how deep it really was. I hadn't wanted to deal with this because there are alot of different scenarios of why. It also brings up lots of emotions. I have XXXX children and am a XXXX XXXX XXXX XXXX who has credit and pays my bills on time.

Company Response:

State: MA

Zip: 027XX

Submitted Via: Web

Date Sent: 2022-03-21

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5345299

Date Received: 2022-03-20

Issue: Attempts to collect debt not owed

Subissue: Debt was result of identity theft

Consumer Complaint: I tried many times to resolve the issue with the company. The account was opened fraudulently. I tried to have it close and removed from my credit report the moment I found out about it. This company keeps reporting and updating it after I had reported that my personal information was compromised in my own home by my roommate! They don't care. They just want me to pay a debt that I don't owe! I noticed on the information they sent me, shortly after the account was opened the transaction history was unbelievable. There was a charges made repeatedly same day and week and the account was abandoned. Looking at the transactions should already show it was fraudulent. Thanks to this company, I can't take out a personal loan to help with my medical bill that I had a procedure done to prevent me from going XXXX! This company is the XXXX!

Company Response:

State: MN

Zip: 55128

Submitted Via: Web

Date Sent: 2022-03-20

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5344952

Date Received: 2022-03-20

Issue: Written notification about debt

Subissue: Didn't receive enough information to verify debt

Consumer Complaint: My husband was XXXX for over 3 months due to XXXX. During this time I fell behind on some debts. I didn't receive notice of the delinquency and don't know what this debt is for. We are struggling on one income since my husband is still requiring XXXX to function and unable to work. This has caused us a true hardship.

Company Response:

State: TX

Zip: 79936

Submitted Via: Web

Date Sent: 2022-03-20

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5344665

Date Received: 2022-03-21

Issue: Written notification about debt

Subissue: Didn't receive notice of right to dispute

Consumer Complaint: To Whom It May Concern, This letter is a formal complaint that you are reporting inaccurate and incomplete credit information. I am distressed that you have included the information below in my credit profile and that you have failed to maintain reasonable procedures in your operations to assure maximum possible accuracy in the credit reports you publish. Credit reporting laws ensure that bureaus report only 100% accurate credit information. Every step must be taken to assure the information reported is completely accurate and correct. The following information, therefore, needs to be re-investigatedXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Account status: OPEN I respectfully request to be provided proof of this alleged item, specifically the contract, note or other instrument bearing my signature. Failing that, the item must be deleted from the report as soon as possible. The listed item is entirely inaccurate and incomplete, and as such represents a very serious error in your reporting. Please delete this misleading information and supply a corrected credit profile to all creditors who have received a copy within the last six months, or the last two years for employment purposes. Additionally, please provide the name, address, and telephone number of each credit grantor or other subscribers. Under federal law, you have thirty (30) days to complete your re-investigation. Be advised that the description of the procedure used to determine the accuracy and completeness of the information is at this moment requested as well, to be provided within fifteen (15) days of the completion of your reinvestigation.

Company Response:

State: GA

Zip: 30080

Submitted Via: Web

Date Sent: 2022-03-21

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5344147

Date Received: 2022-03-20

Issue: Attempts to collect debt not owed

Subissue: Debt is not yours

Consumer Complaint: I have contacted the company on various accessions and have disputed this account numerous times. Ive asked them to validate this account to show the means of where it originated with no is full results returned back to me, and with nothing but vicious attacks on my credit file like this happening in return from them causing harm in the effect of not being approved for a refinance for my home due directly to their illegal tactics.I have submitted to them on occasions ample evidence that I have no recollection of this debt and am not responsible for it and they still maintain the position of neglectful sabotage on my credit file by changing the balance periodically by {$1.00} and the dates and nothing is ever the same that they report but the all of the CRAs let them keep getting away with it by the simple means of them just saying the company verified everything without actually doing anything or having to prove an actual thing on their end.

Company Response:

State: IN

Zip: 460XX

Submitted Via: Web

Date Sent: 2022-03-20

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5343410

Date Received: 2022-03-19

Issue: False statements or representation

Subissue: Told you not to respond to a lawsuit they filed against you

Consumer Complaint: they informed this was written off yrs ago

Company Response:

State: TX

Zip: 763XX

Submitted Via: Web

Date Sent: 2022-03-19

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5342492

Date Received: 2022-03-19

Issue: Communication tactics

Subissue: You told them to stop contacting you, but they keep trying

Consumer Complaint: I received phone calls from these credit collectors from time to time even though I disputed the amount they are collecting. I felt being harassed by these collectors, calling using unknown caller IDs. Today again, a female collector from Midland collections says she has the right to call and collect a debt. And they are authorized and can resume collections anytime by the Fair Debt Collections Practices under section 809. non-stop harassment? Why is that?

Company Response:

State: FL

Zip: XXXXX

Submitted Via: Web

Date Sent: 2022-03-19

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5342289

Date Received: 2022-03-19

Issue: Incorrect information on your report

Subissue: Old information reappears or never goes away

Consumer Complaint: 1. Fictious conveyance of language to constitute a fraud. 2. Wire and mail fraud. 3. Defamation/claim 4. Colluded with the credit bureaus to constitute a fraud. 5. Multiple violations the Fair Credit Reporting Act. 6. Falsification of documents. 7. For this with the claim and the original creditor. 8. Collusion, racketeering, and false name change. 9. Engineered fraud. 10. A plethora of accounts have been closed and re-opened without updating information and no explanation listed.

Company Response:

State: DE

Zip: 197XX

Submitted Via: Web

Date Sent: 2022-04-05

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.