ENCORE CAPITAL GROUP INC.


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"Products" offered by ENCORE CAPITAL GROUP INC. with at least one, but usually more complaints:

Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt collection - Rental debt
Debt collection - Telecommunications debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Debt settlement
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Other financial service - Credit repair
Other financial service - Debt settlement
Other financial service - Refund anticipation check
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Prepaid card - General purpose card
Prepaid card - Other special purpose card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan

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Complaint ID: 6232147

Date Received: 2022-11-23

Issue: Threatened to contact someone or share information improperly

Subissue: Contacted you after you asked them to stop

Consumer Complaint: XX/XX/22 Neighbor ( old address from over a year old ) handed me 3 letters from MCM. Immediently went to website updated contact information for all 3 accounts. There was intake form, I specifically wrote Do not call, contact by mail only, please mail options. XX/XX/22, receive phone call while at work, very odd first ask for me then put me on hold then woman comes on. I have to ask 3 times for them to identify. I state I am at work and can not talk. That evening go to website, chat with representative, specifically ask them to mark accounts as do not call. Chat representative states done. XX/XX/22 receive a phone call from XXXX with MCM, I answer stating you've been given written notice to not call, she asks how do I know who I am calling. I believe the phone number tells you who not to call. Also neighbor hands me 6 letters today, 3 dated XX/XX/22 ( a month after I notified correct address ) and XXXX XX/XX/22. To add further confusion I received a XXXX yesterday to my correct address yesterday but only one of the accounts. Don't understand why they will not honor written request for no phone calls. Don't understand why they continue to mail to incorrect address after they have been notified. If I connect to the website and enter last 4 of SSN it has my correct address and has had it.

Company Response:

State: TX

Zip: 751XX

Submitted Via: Web

Date Sent: 2022-11-23

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6231477

Date Received: 2022-11-23

Issue: False statements or representation

Subissue: Attempted to collect wrong amount

Consumer Complaint: I was contacted by XXXX. of XXXX, Georgia about a debt owed to XXXX XXXX. They threatened to sue me if I didn't make a large payment immediately. A lawyer called me from XXXX, Alaska and threatened a lawsuit. The account number on their paperwork was different than the XXXX XXXXXXXX account number. I didn't catch this until Midland Credit Management contacted me and told me I owed them money for the same debt. Their account number matches my old XXXX XXXX credit card number. So as it stands now I may have to pay for the same debt twice. The phone number for XXXX. is XXXX. The file number is XXXX. All their contact information is in the attachments.

Company Response:

State: AK

Zip: 995XX

Submitted Via: Web

Date Sent: 2022-11-23

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6230637

Date Received: 2022-11-21

Issue: Threatened to contact someone or share information improperly

Subissue: Talked to a third-party about your debt

Consumer Complaint: Midland Credit Management called my sister in law regarding my credit card debt on XXXX. My sister in law is not on any accounts of mine. They also attempted to call my mother the same day. XXXX is not on any accounts.

Company Response:

State: OK

Zip: 731XX

Submitted Via: Web

Date Sent: 2022-11-21

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6230526

Date Received: 2022-11-21

Issue: False statements or representation

Subissue: Impersonated attorney, law enforcement, or government official

Consumer Complaint: Midland Funding received an AFFIDAVIT OF TRUTH on XXXX XXXX informing this company of the fraud and deception used when they collected on an alleged debt. When they attempted to collect on this alleged debt, Midland Credit Management d/b/a Midland Credit d/b/a Midland Credit Management, Inc. coerced me into paying this alleged debt . Midland Credit Management d/b/a Midland Credit d/b/a Midland Credit Management, Inc. purchased these alleged debt while invading and infringing upon my privacy. You obtained information that should have never been disclosed in fact, I never signed a legal binding contract to pursue business with Midland Credit Management d/b/a Midland Credit d/b/a Midland Credit Management, Inc. Again, please forgive me for my ignorance of the law ; however, consumer is requesting in fact the bill of sale between Midland Credit Management d/b/a Midland Credit d/b/a Midland Credit Management , Inc. and XXXXXXXX XXXX Midland Credit Management d/b/a Midland Credit d/b/a Midland Credit Management, Inc. will provide in fact the forward flow agreement and aggregated value of purchase between Midland Credit Management d/b/a Midland Credit d/b/a Midland Credit Management , Inc. and XXXXXXXX XXXX

Company Response:

State: GA

Zip: 302XX

Submitted Via: Web

Date Sent: 2022-11-21

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6229067

Date Received: 2022-11-21

Issue: False statements or representation

Subissue: Attempted to collect wrong amount

Consumer Complaint: this account was sent to collections in XXXX and then bought by this debt collector stating it was opened in XXXX which they re-aged to make it look recent and stating I owe {$870.00} which it was only like {$450.00}. This account should have been off my credit after so long since XXXX

Company Response:

State: CA

Zip: 92509

Submitted Via: Web

Date Sent: 2022-11-21

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6228232

Date Received: 2022-11-21

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: XXXX XXXX XXXX AND MIDLAND CREDIT MANAGEM,XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CONTINUE TO VIOLATE MY RIGHTS AND VIOLATE THE LAW 15 U.S.C 1681 et seq. BY FURNISHING DATA AND ACCOUNTS ON MY CREDIT REPORT WITH OUT PERMISSIBLE PURPOSE OR WRITTEN INSTRUCTIONS OR GRANTED CONSENT. THEY HAVE NOT PRESENTED PROOF OF PERMISSIBLE PURPOSE OR WRITTEN INSTRUCTIONS OR GRANTED CONSENT OR HAVE MADE ANY ATTEMPS TO DO SO. MY IDENTITY HAVE BEEN MISUSESED, WRONGFULLY OBTAINED, AND UNLAWFULLY FURNISHED BY THESE COMPANIES FOR FINANCIAL AND ECONOMIC GAIN. I HAVE MADE SEVERAL ATTEMPS ASKING THEM TO DELETE THESE ACCOUNTS BUT NOTHING HAS BEEN DONE.

Company Response:

State: FL

Zip: XXXXX

Submitted Via: Web

Date Sent: 2022-11-21

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6227134

Date Received: 2022-11-22

Issue: Took or threatened to take negative or legal action

Subissue: Sued you without properly notifying you of lawsuit

Consumer Complaint: I owed a very old credit card debt that was sold to midland funding LLC collection agency. I hired a debt lawyer previously to help me wipe out the debt or settle. This did not go very far. I then attempted to settle the debt by contacting midland funding. They weren't able to verify I owed them anything or had an account with them. I found out this week that they are garnishing my paychecks without prior contact or serving me. I attempted to contact some lawyers to help woth this because it seems very illegal to sue someone without attempting to contact them first in writing. Lawyers were not able to help because they said once the judgement is passed, it's no longer reversible. I was never issued any court/legal documents to attempt to fight or defend myself in the matter.

Company Response:

State: MI

Zip: 48237

Submitted Via: Web

Date Sent: 2022-11-22

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6226068

Date Received: 2022-11-21

Issue: Incorrect information on your report

Subissue: Information belongs to someone else

Consumer Complaint: XXXX XXXX XXXX and Dispute I hereby request that this account is electronically evaluated as to whether all data is mandatorily perfect and complete XXXX XXXX XXXX XXXX XXXX was properly reported within the compliance standards set forth by the Fair Credit Reporting Act ( FCRA ). This includes the mandatorily perfect and complete XXXX XXXX XXXX XXXX XXXX, the applicable requisites of the FCRA and the applicable requisites of the FDCPA, and or any other standard or regulation otherwise, be it mentioned or no. All data must follow the XXXX Credit Reporting Agencies ( CRAs ) and XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX The Credit Reporting Act ( FCRA ) and the Equal Credit Opportunity Act ( ECOA ) has been violated by the furnishing of such derogatory account. This account hinders my ability to apply for accounts that others can apply for which denies me the opportunity to obtain credit. As the consumer I am being harmed by the data furnisher ( DF ) and or the Credit Reporting Agency ( CRA XXXX for non- compliance reporting of items on my credit report. I request this item be removed. I request to be provided verifiable documentary proof ( e.g., original consumer contract or similar proof bearing my wet ink signature on it you have on file for accounts listed below.

Company Response:

State: IL

Zip: 604XX

Submitted Via: Web

Date Sent: 2022-11-21

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6224747

Date Received: 2022-11-20

Issue: Attempts to collect debt not owed

Subissue: Debt is not yours

Consumer Complaint: XXXX is the amount forXXXX XXXX this account is nit an account of XXXX XXXX , a natural woman who never gave this company permission to do business with her. they also sold it to a 3rd party which is midland credit management

Company Response:

State: MI

Zip: 482XX

Submitted Via: Web

Date Sent: 2022-11-20

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6223416

Date Received: 2022-11-20

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Their investigation did not fix an error on your report

Consumer Complaint: XX/XX/XXXX I disputed this account XXXX XXXX XXXX XXXX XXXX XXXX ] here on CFPB again that was found on my credit report from loan officers that I had requested original proof of last year. I was told that this account is a XXXX XXXX, however it's reporting that payments are still being made based on the payment history from XXXX. I then requested a reinvestigation in XXXX XXXX because I had found out the same thing was still on my credit report on XXXX XXXX ( in the midst of trying to get a mortgage loan ) that I wasn't aware of and/or thought were already removed/corrected. I requested for the account to be thourougly reinvestigated ( checking, updating, deleting, correcting the summary of each report from each of the XXXX bureaus ). I sent it via certified mail on XXXX ( tracking number below ). It has again been more than 30 days and no letter from XXXX stating if the CHARGE OFF was final or not. Not only that, but I found out recently that there's another account -> MIDLAND FUNDING Account number [ XXXX ] who supposedly bought the debt from CXXXX XXXX which is being reported as an OPEN ACCOUNT. Which is illegal and against FCRA to try to collect payments for the SAME DEBT through 2 different accounts. Section 607 ( b ) of FCRA ( b ) Accuracy of report. Whenever a consumer reporting agency prepares a consumer report it shall follow reasonable procedures to assure maximum possible accuracy of the information concerning the individual about whom the report relates. Consumer reporting agencies must Correct or Delete ANY inaccurate, incomplete or unverifiable information within 30 days. And according to the FCRA everything must be 100 % accurate. ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) Is still reporting the same inaccuracies for Account status, Terms, High Credit, Date Last reported, Date Last Active, and the 2 year payment history. All of which are violations and not reporting the same across all 3 bureaus. Unfortunately, I no longer have housing due to credit implications that has affected my credit score and history. As you will see my credit score has dropped tremendously even more within the last month because I've had to dispute over and over for the same problem. I'm requesting monetary relief and deletion at this point, because I've tried all I could. I will have the photo of both credit reports pulled on XXXX XXXX and XXXX XXXX in comparision showing that there was no thorough investigation done by XXXX nor MIDLAND FUNDING. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company Response:

State: NV

Zip: 89119

Submitted Via: Web

Date Sent: 2022-11-20

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.