Date Received: 2021-07-20
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I opened a Discover Bank checking account on XX/XX/2021 and deposited checks within several weeks from opening. On XX/XX/2021 they asked me to upload documents for verification, after trying to upload those documents with errors on Discover website for every day for the next week, it finally worked and my passport and social security card was successfully uploaded. On XX/XX/2021 they informed me that the account was closed, no reason was provided. I spoke to a representative over the phone who said I will be getting a refund for the account balance within 60 days. After not receiving any refund, I called and spoke to a manager in the security department who said they will not be refunding the account balance and they did not want to give a reason for that.
Company Response:
State: NY
Zip: 10952
Submitted Via: Web
Date Sent: 2021-07-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-20
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: On my XXXX, XXXX I sent my dispute to this company about a account that was opened under my name without my knowledge or consent. And to date I still have not received any kind of response to my complaint or to know if they did any kind of active investigation into this matter. I have attached a copy of letter sent to company along with police report that I have been a victim of identify theft in this matter.
Company Response:
State: OK
Zip: 73160
Submitted Via: Web
Date Sent: 2021-07-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-20
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: Hello, On my credit report, I have two unknown and unauthorized reports/inquiries on my credit report : XXXX XXXX on XX/XX/2021 and Discover Financial on XX/XX/2021. I did not consent to these inquiries and request that they be removed immediately. These were seen on my XXXX XXXX account and I do not know where they are from and it is concerning to me. Please let me know if you need any further information.
Company Response:
State: NY
Zip: 10467
Submitted Via: Web
Date Sent: 2021-07-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-20
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: The inquiries listed are unauthorized and fraudulent inquiries. I did not consent to the following inquiries. XXXX inquiry date was XX/XX/2020 inquiry date was XX/XX/2020
Company Response:
State: GA
Zip: 30605
Submitted Via: Web
Date Sent: 2021-07-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-19
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: these accounts don't belong to me. please remove accounts : 1. Identity Theft XXXX Account Number : XXXX This is not mine. 2. Identity Theft DISCOVER FIN SVCS LLC Account Number : XXXX This is not mine. 3. Identity Theft XXXX Account Number : XXXX This is not mine. 4. Identity Theft XXXX XXXX XXXX XXXX Account Number : XXXX This is not mine.
Company Response:
State: NJ
Zip: 07087
Submitted Via: Web
Date Sent: 2021-07-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-19
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Purchased an item on XXXX with my discover card, item was not delivered to my home or it was stolen by the delivery person. Contacted XXXX, no resolution. Filed a complaint with my credit card and they ignored the fact I never received the item.
Company Response:
State: NY
Zip: 11228
Submitted Via: Web
Date Sent: 2021-07-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-19
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: I signed up for a new XXXX XXXX XXXX membership with discover card. Didn't get {$45.00} statement credit.
Company Response:
State: TN
Zip: 38016
Submitted Via: Web
Date Sent: 2021-07-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-19
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: In XXXX of XXXX I purchased 8 tickets at XXXX per ticket to see the Broadway show XXXX XXXX XXXX in XXXX Virginia. The show was scheduled for XX/XX/XXXX. In XXXX of XXXX the show was cancelled due to COVID19. We contacted Ticket Office and asked for a refund. However, they refused the request and offered a credit of 120 % the value of the original tickets. I reached out to my credit card company, Discover. I explained the issue. They temporarily credited the card back for the purchase. Then the card was charged again, after they sided with the merchant. This began the fight. I have provided them with numerous emails proving we requested the refund. The show was cancelled and not rescheduled. I have XXXX and was told not to travel during The pandemic. In XXXX of this year I came down with a severe XXXX in XXXX and spent 5 days in the hospital. I am currently on oxygen. I explained that I could not fly, nor could I use a credit of XXXX in live event tickets. If the original show was canceled and not reschedule, then I should be allowed to request a refund for those tickets. After 16 months of fighting and having to pay the interest, I decided to pay the balance and close the account. I have had the account for 20 years, never missed a payment, and my Credit score is an XXXX. I lost my husband and am living on a fixed income. This has caused a hardship and the credit card company will not assist in resolving the issue. This is the case number for this dispute # XXXX
Company Response:
State: CO
Zip: 81007
Submitted Via: Web
Date Sent: 2021-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-19
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Case written by my husband : XXXX XXXX Since I was a child I have been a fan of horse racing. I always dreamed of enjoying live the most famous horse race in the world, the XXXX XXXX. This year I decided to attend XXXX XXXX to watch the XXXX XXXX. On XX/XX/2021 ( XX/XX/2021 ) I purchased a ticket to attend the event through the XXXX XXXX official website. The XXXX XXXX official page took me to a different page to purchase tickets. They use another company for the sale of tickets, that company is XXXX. Using my wife 's credit card, I paid {$1100.00} for a ticket in section XXXX, Row M, seat 7 ( IMG 1 ). I also paid an additional {$83.00} for insurance on said ticket through the company XXXX XXXX XXXX ( IMG 2 ). After the purchase, my wife decides to go to the event with me. I tried to buy another ticket in the same area to be next to her and it was impossible. The people at XXXX never responded to my emails. They kept me waiting for a long time in the online chat and I never received a reply. I wrote to their XXXX account @ XXXX and their XXXX account @ XXXX without receiving any help. I had to advance my trip to Kentucky two days early to resolve this issue directly at the XXXX XXXX ticket office. That's when I found out that I was scammed by the people at XXXX. They sold me that ticket ( XXXX $ XXXX for more than double its real price. I was informed that the real price of that ticket was {$480.00} approximately. At the XXXX XXXX ticket office I was suggested NOT to USE that ticket and to resolve the issue directly with XXXX. After spending almost an hour arguing in the ticket office, I managed to get two tickets ( for my wife and me ) in a much better place than the ticket that I bought by XXXX for an infinitely lower price ( IMG 3A ). I immediately tried to communicate with XXXX via chat without receiving any response as usual. I wrote to them through XXXX expressing my annoyance and letting them know BEFORE the event that I would NOT use that ticket. I was scammed by them ( XXXX XXXX, XXXX XXXX, XXXX XXXX ). At the same time, I wrote on the official XXXX accounts of XXXX XXXX @ XXXX, XXXX of the XXXX XXXX @ XXXX and XXXX @ XXXX denouncing what happened ( IMG 6, IMG 7, IMG 8, IMG 9, IMG 10, IMG11 ). The number of people who write negative comments on XXXX 's social networks is incredible. It is enough to see the comments of any of their publications to realize the poor service provided by this company ( IMG 12, IMG 13, IMG 14, IMG 15, IMG 16, IMG 17 ). XXXX XXXX is indisputably responsible in these events as well. Obviously they use another company to protect their backs and thus avoid any lawsuit against them. When you keep silent about unjust acts, you become an accomplice of injustice. One group is making a lot of money from these unfair actions. Ticket sales for a price much higher than the actual price. I am 100 % sure that I am not the only one who was scammed by XXXX. Upon receiving no response from XXXX, my wife initiated the dispute process through her financial institution DISCOVER. All this before the event because we would NOT USE that fraudulent ticket. They temporarily canceled the transaction, then they charged her again and when she contacted the bank they removed the charge again, receiving a letter where the case had been temporarily resolved in our favor ( IMG 18, IMG 19, IMG 20 ). On XX/XX/XXXX, the bank recharges the credit card {$1100.00} justifying that they received information from XXXX and inclining the case in their favor ( IMG 21, IMG 22 ). My wife and I refused to pay for a UNUSED ticket that was purchased through the XXXX company for an exaggerated amount ( more than {$600.00} of its real value ). We will take this case to the corresponding institutions and we will seek legal advice to know what actions can be taken against XXXX. P.D. All IMG are pictures attach
Company Response:
State: OH
Zip: 43229
Submitted Via: Web
Date Sent: 2021-07-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-18
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/2021 I ordered two custom towels from the company XXXX XXXX. I never received the towels from XXXX XXXX after many attempts to resolve the issue directly with the merchant. After losing all hope after fighting with XXXX XXXX for over a month, I submitted a transaction dispute with Discover on XX/XX/2021. On XX/XX/2021 Discover updated the status of my dispute to " Initial review of Dispute is resolved in your favor '' and provided a credit to my account in the amount of the transaction, {$70.00}. The status of the dispute still remains the same, I still have not received the towels from the merchant - the tracking information from the merchant still says " Shipping Label Created, USPS Awaiting Item '' as it has since XX/XX/2021. I didn't receive a letter or email from Discover & the Dispute on the Discover website has not been updated with any additional information. However, my account now shows {$70.00} SALE CHARGEBACK REPOST - REPOST OF DISPUTED TRANSACTION. I called Discover twice in order to find out why I am being charged the {$70.00} again even though I have not received my order from the merchant & Discover has provided me with no information why this is being reposted to my account when the Dispute Status remains " Initial review of Dispute is resolved in your favor '' but both times I called I received an Agent in Utah who advised that Discover is going through system updates and they can not access my account to assist me.
Company Response:
State: CA
Zip: 900XX
Submitted Via: Web
Date Sent: 2021-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A