Date Received: 2023-11-24
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Due to the policy that Discover has regarding renewal of CDs that require phone interaction in order to stop auto renewal of the CD, I decided to close my account. When I had the money transferred it took 7 days to become available in my other bank. This is unacceptable and an obvious way for Discover to hold the funds for their own gain. Not only is the practice of auto-renewing CDs unfair, the practice of holding the funds for 7 days upon closure and transfer is punitive.
Company Response:
State: PA
Zip: 190XX
Submitted Via: Web
Date Sent: 2023-11-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-24
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: On XX/XX/XXXXXXXX I mailed a certified letter to Discover Financial Services. The letter explains the inaccurate reporting on my consumer report. Discover provided a 1099C for tax year XXXX. I submitted the 1099C as income when I filed taxes for XXXX. 1099C is a cancellation of debt. According to IRS publication 4681 a charge off is defined as gross or ordinary income. Income does not get reported on the consumer report which in fact makes the reporting of this account on my consumer reports inaccurate. I requested the deletion of this account from all my consumer reports due to 15 USC 1681s-2. Discover responded with a letter dated XX/XX/XXXXXXXX stating their reporting of the balance and account as valid. Discover also mailed a packet of statements reprints that I did not request ( dated XX/XX/XXXX ). Discover Financial Services are reporting inaccurately.
Company Response:
State: VA
Zip: 23703
Submitted Via: Web
Date Sent: 2023-11-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-24
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue: Application denials
Consumer Complaint: XXXX : Applied for a home improvement loan with Discover Home Loans and was preapproved based on my credit score, income, and estimated market value of my primary home. XXXX XXXX XXXX XX/XX/XXXX ( XXXX PST ) : Received the full appraisal of my primary home confirming estimated values to be {$960000.00} ( sales comparison approach ) and {>= $1,000,000} ( cost approach ). The lower value meeting the estimated market value at time of application and pre-eligibility process. Email from Discover stated : " XXXX, our underwriters are conducting their final review of your loan application... This crucial step takes a few days and we'll let you know when it is complete ... '' XX/XX/XXXX ( XXXX PST ) : Received an email from Discover Home Loan Services, " We are unable to approve your application. You'll receive a letter in the mail in a few days with more information about this decision. '' I then reached out to the Sr. Loan Processor ( XXXX XXXX XXXX to inquire what had happened as we were baffled and thought perhaps there had been a system error. XXXX responded with the following, " The underwriter has reviewed your file and it appears it has resulted in a decline. The reason they provided was " the property value given to a non-conforming half floor. Non conforming means not meeting zoning requirements. The appraiser also stated that the den in the basement does not meet proper egress ( exit ). The half floor is completed but does not meet the ceiling height requirement to be included in finished square footage. Finished area must have ceiling height of at least XXXX feet per XXXX guidelines. '' In all of my years being involved in retail lending, buying and selling homes and having a spouse that served a real estate agent, we have never heard of well-qualified consumers being denied a mortgage-related loan when an appraisal had met value, especially one in which the very thorough appraiser implied would potentially sell higher if we weren't currently in a depressed market due to high rates and low season. We've literally had people offer to buy our home off market. The buyers previous to us and in our own purchase did not have any issue with meeting market value for our primary purchase loan on this home. The area we live in is surrounded by homes of a similar nature, built between the XXXX 's and have no difficulty with inventory movement, the layouts are market-dependent and rooms outweigh conforming square foot in our market. Further, the market value of the home would exceed FHA and conforming loan max amounts. I would be curious to know if they are consistent with this type of denial with others in our metro area.
Company Response:
State: WA
Zip: 98178
Submitted Via: Web
Date Sent: 2023-11-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-24
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I transferred {$150.00} through the Discover Bank to them from my XXXX XXXX account to cover two outstanding amounts, an {$83.00} check to XXXX XXXX as they do not accept debit cards and a {$31.00} autopay to the IRS for my federal taxes. I was assured by the Discover rep that all was fine. This was done on XX/XX/2023 and I received confirmation from Discover that the money would be transferred by XX/XX/2023. I then received notice the transfer had been completed on XX/XX/2023 and then another email stating transfer was completed and money was in my Discover account days ago. Then today XX/XX/2023 I received a notice my account was overdrawn. I looked at my account and the money was showing deposited but they had returned the {$83.00} check!! Which means the business will now try to gouge me for $ XXXX {$50.00} in fees!! I called and spoke with two incompetent workers who did not do a thing but waste an hour of my day repeating what I said, then said they would transfer me to a supervisor, his name was XXXX and he was even worse! He made no attempts to just release the funds and pay the check but instead remarked sarcastically it can take up to 10 days for the funds to be available and since I have had several stop payments on the account I placed ( which were due to being cheated by others ), and a few payments returned over the last 15 mo due to having XXXX income while off work on unpaid medical leave from the State of IL XXXX after working XXXX hr weeks for the last six years and pandemic, it would probably take the full 10 days! I have already checked my XXXX XXXX account and the money has been taken so it is not there, it is at Discover and he acknowledged this, but they still are not giving me access to my funds and paying the check that came through!! I closed my two other accounts with Discover today due to this and will close this one too once these two payments clear. This so called manager is a joke!! He is incompetent and only seemed happy to close my accounts after 4 yrs!
Company Response:
State: IL
Zip: 62801
Submitted Via: Web
Date Sent: 2023-11-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-23
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Discover card is showing opened XX/XX/2020 and closed XX/XX/2020 so " XXXX '' for almost XXXX months from what they claim. Never had this account, never opened this account its not mine what so ever Sadly the " XXXX '' process in this country is a complete joke, the " validate '' it for the " creditor '' no matter what because thats who the credit bureaus work for. This was disputed XXXX times with all XXXX credit bureaus and nothing became of it, its all " valid '' ive never been shown anything to make it " valid '' what do ever because its NOT and thats why it can NEVER be shown!!!!
Company Response:
State: NY
Zip: 100XX
Submitted Via: Web
Date Sent: 2023-11-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-22
Issue: Credit monitoring or identity theft protection services
Subissue: Problem canceling credit monitoring or identify theft protection service
Consumer Complaint: Approved for secured credit card with Discover. XXXX security deposit and XXXX credit limit. I paid early and consistently until I suffered a work injury that rendered me XXXX. My account balance was approx XXXX I asked why they could not apply deposit to pay off amount owed and even stated to keep the amount left out of the security deposit. I was told it had been charged off, however it was not until this year and the company charged me interest up until then. I did not use the card after the balance was XXXX approx, due to not having income but Discover decided to keep the XXXX security deposit, lied about the account being charged off and charged interest on my account. It's in collections now and right at XXXX owed. I also received reward checks every so often from Discover, money back on our purchases, I received a XXXX approx check back in XXXX, XX/XX/ approx from Discover and haven't used the card. Is this legal?
Company Response:
State: VA
Zip: 24141
Submitted Via: Web
Date Sent: 2023-11-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-22
Issue: Credit monitoring or identity theft protection services
Subissue: Problem canceling credit monitoring or identify theft protection service
Consumer Complaint: Approved for secured credit card with Discover. XXXX security deposit and XXXX credit limit. I paid early and consistently until I suffered a work injury that rendered me XXXX. My account balance was approx XXXX I asked why they could not apply deposit to pay off amount owed and even stated to keep the amount left out of the security deposit. I was told it had been charged off, however it was not until this year and the company charged me interest up until then. I did not use the card after the balance was XXXX approx, due to not having income but Discover decided to keep the XXXX security deposit, lied about the account being charged off and charged interest on my account. It's in collections now and right at XXXX owed. I also received reward checks every so often from Discover, money back on our purchases, I received a XXXX approx check back in XXXX, XX/XX/2023 approx from Discover and haven't used the card. Is this legal?
Company Response:
State: VA
Zip: 24141
Submitted Via: Web
Date Sent: 2023-11-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-22
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: According to the Fair Credit Reporting Act 15 USC 1681 section 602 that states : " There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. '' XXXX, XXXX, and XXXX are consumer reporting agencies, I am the consumer and I have the right to make sure my private information isn't shared which is backed by 15 USC 6801 that states : " It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. '' Discover Bank, XXXX and XXXX XXXX XXXX is a financial institution by definition under that title. 15 USC 1681 in section 604 a section 2 states that " In general Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. '' XXXX XXXX XXXX, Discover Bank and XXXX and the Consumer reporting agencies XXXX, XXXX, and XXXX did not have my consent to furnish this information and they surely do not have my written consent. Any and all consent to XXXX, XXXX, and XXXX whether it be verbal, non-verbal, written, implied or otherwise is revoked. 15 USC 6802 ( b ) ( c ) clearly states " A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless the consumer is given an explanation of how the consumer can exercise that nondisclosure option. '' Discover Bank, XXXX and XXXX XXXX XXXX never informed me of my right to exercise my nondisclosure option. Also 15 USC 1681C ( a ) ( 5 ) states " Except as authorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. '' This account is an adverse item they are reporting again without my permission which is against the law. 15 U.S. Code 1681s2 ( A ) ( 1 ) A also states " A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. And 15 U.S. Code 1681e states " Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681c of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title. XXXX, XXXX, and XXXX are not maintaining reasonable procedures. 12 CFR 1016.7 states that " A consumer may exercise the right to opt out at any time. '' I am opting out of your reporting services. Thank you.
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-22
Issue: Other features, terms, or problems
Subissue: Privacy issues
Consumer Complaint: 1. My phone number was wrongfully updated in the Discover system. A fraud number was stored in the system as my primary cell phone number. The number was stored in the system on XX/XX/XXXX until XX/XX/XXXX when I finally closed my account. 2. I got to know about the fraudulent number when I spoke with the closure department, but upon requesting to repeat it they never shared it with me giving security reasons. Me being the customer and the user, the Discover Company refrained from sharing the wrong cell phone number with me. 3. Upon speaking with the customer support agent today, an honest lady shared the wrongfully updated number with me, saying that the agents may have jumbled up with numbers and stored them. Upon speaking with her supervisor, the supervisor literally lied that the wrong number was never stored in the system. I had to record everything as proof. This is a serious security breach and Im not even sure if it was a jumbling of numbers. They are concealing essential information and Im seeking assistance here. Im a student and I have also paid all their bills off. They have also denied a fraud claim, and I had to pay a total of around {$540.00} from my own pocket for a legitimate fraud that took place. Instead of being responsible, they are just playing with their policies. I am sincerely seeking assistance in this matter. I am seeking compensation of XXXX XXXX for the security issue caused by them. Being on the vulnerable end, seeking your assistance in this matter. Please let me know if you need any recordings from my end. Yours sincerely
Company Response:
State: TX
Zip: 78741
Submitted Via: Web
Date Sent: 2023-11-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-22
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I was charged {$600.00} by XXXX on XX/XX/XXXX for a massage table. I received the incorrect item. I contacted XXXX who then sent XXXX to my home to collect the massage table and XXXX left me a receipt with a tracking number. After about XXXX weeks, I called XXXX to find out where my refund was and they stated that I would have to wait 60 days for a refund. As far as I know that is not legal, and XXXX suggested that I dispute the charge on my credit card. So thats what I did. I provided Discover with everything Needed to show proof of return and proof of wrong item being sent to me to begin with. XXXX then reply to that dispute with XXXX pieces of paper actually showing the tracking number and that they received the return, so I am unsure as to why Discover is refusing to find in my favor, but they said theres nothing else I could do. I called XXXX and they said that I only had 30 days to file an A-to-Z claim, which I was not offered back in XXXX. It has now been around XXXX months, so I am unable to get a refund from XXXX and Discover is refusing to resolve the dispute in my favor. Again I have proof of delivery, however, the tracking number is no longer valid after 120 days on ups.com but you can still call them and they can verify delivery. Plus I have screenshots showing that it was delivered back to XXXX.
Company Response:
State: NJ
Zip: 088XX
Submitted Via: Web
Date Sent: 2023-11-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A