Date Received: 2023-12-05
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I was misled about what my minimum payment would be. I met with a XXXX XXXX before starting college in XXXX, so it was not my own mistake. Discover was found guilty in a lawsuit for misleading borrowers about their minimum payments, but I never recieved any sort of compensation. Now they offer no options to adjust based on income or other flexible options. Other companies even offer the ability to remove a cosigner, but they have no release. I'm making $ XXXX per year and my student loans are crippling. I pay nearly {$1000.00} to discover every month, and have been doing so for 5 years, and yet my total balance due has only changed by about {$3000.00}. My rates have increased drastically with no payment options. Because they offer so little options, they've destroyed my credit, leaving me with no alternative options other than to continue with their horrible plan. If not for this, I could have refinanced to an institution with better options. I've looked into assistance programs and all of them state that because Discover is over 70 % of my debt, since I don't really have other debt, there's nothing they can do for me.
Company Response:
State: PA
Zip: 152XX
Submitted Via: Web
Date Sent: 2023-12-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-05
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I disputed multiple transactions stemming from an issue with a local gym in XX/XX/2023. Because of the issue, my credit card number was changed and I was provided a new card. After numerous weeks of review on the disputed transactions, I received XXXX letters ( XXXX dated XX/XX/2023, the other dated XX/XX/2023 ) from Discover stating that XXXX of the disputed transactions were credited back by the merchant and that the temporary credit would be replaced with a permanent credit. Please see attached letters. These credits were never applied to my account. I have attempted for weeks to get this situation fixed and all I get is hours on the phone being transferred from Billing, Fraud, Resolutions back to Fraud and then back to billing. I have several recorded calls proving my attempts to get this corrected. On call in particular was the most concerning. On XX/XX/2023 I spoke with several people : XXXX in Billing ( XXXX ) who transferred me to XXXX in Fraud then over to XXXX XXXX XXXX? ) them over to someone else and finally on to XXXX in resolutions. I recorded this conversation and XXXX clearly stated that the credits were on the old account and just needed to be moved to the new account. He stated that XXXX had to do this and he put me on hold while he contacted their department to do this. He came back several minutes later and told me that the XXXX department refused to transfer the credits. Flat out refused to do so. He told me he understood how frustrating it is but that it had to be escalated to XXXX. The same team refusing to help. Its concerning g that a merchant credit can be stolen by a credit card company and pocketed rather than being applied to the account the merchant was refunding. I find it to be theft. How can a credit card company make you replace your card and account number and then refuse to apply credits that hit the old account? They had no issue transferring over the balance but are simply refusing to transfer credits that they supplied to me in writing tied to transactions i the old account.
Company Response:
State: FL
Zip: 33461
Submitted Via: Web
Date Sent: 2023-12-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-05
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: Reason : ADVERSE ACTION On XX/XX/2023 I was denied an extension of credit by Discover Bank when I applied for a Discover Card. As you may be aware, it is against federal law in accordance with the Equal Credit Opportunity Act to proclaim an adverse action against a consumer. Pursuant to 15 U.S Code 1691c you assume civil liability pursuant to 15 U.S Code 1691e. Discover Bank violated my federally protected consumer rights. Treating me less favorable than other applicants for any reason is discrimination. Pursuant 15 USC 1691a ( d ) It is my right to be granted credit by Discover Bank. 1 ) 15 USC 1691 2 ) 12 CFR 1002 Since the letter sent to me dated XX/XX/2023 is both proof and evidence that I have been discriminated against, you are also criminally liable. There is no statute of limitation on fraud. Discover Bank should strongly consider resorting to reasonable procedures to rectify this affair and compensate me for the use of my securities. Otherwise, this would be considered securities fraud since I have received NO BENEFIT from my tender of collateral. Following this initial attempt to rectify, I will be sending an invoice to collect actual damages for said violations.
Company Response:
State: NY
Zip: 11412
Submitted Via: Web
Date Sent: 2023-12-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-05
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: On XX/XX/XXXX I called Discover seeking to reconsolidate my loans that are currently being serviced by them. I wanted to switch from a Variable rate to a Fixed rate in order to lower my interest rate and lower my monthly payments. I have been a loyal and responsible customer of this company for a significant number of years. Over the phone, I listed off information requested by the customer service representative including my current income, and agreed to a credit check. After punching in a few numbers, I was hastily denied private loan consolidation and refinance. When I informed the customer service representative that my estimated credit score, which I had checked before I called, was at XXXX, she stated that my credit score was not the problem, instead it was stated that my income is " too low '' to qualify for consolidation and refinance and thus a lower monthly payment. At the end of the call, I was informed that I would receive both a letter in the mail and an electronic letter informing me of this. I was told that the electronic letter would the available to me after 24 hours. 24 hours has come and gone, and I have yet to receive an electronic version of the letter. As I am stuck in a Variable rate loan, my monthly payments regularly increase. My latest payment was on XX/XX/XXXX and was for {$630.00}. This is a large increase from the last XXXX years- my payment from XX/XX/XXXX was for {$580.00} and my payment from XX/XX/XXXX was for {$510.00}. These are enormous increases in short periods of time. The fact that the reasoning behind my denial was that my income being too low strikes me as very strange and quite frankly, predatory. Since I currently pay {$630.00} a month with my current income, I fail to understand their claims that I would be unable to make a lower monthly payment. My thinking is that Discover wants as much money from me as it can get, and as quickly as possible, because during my phone call I was informed that I have " only 66 months left '' on my loans. I do not see how that could be true when my balance continues to increase- on XX/XX/XXXX my total balance was {$36000.00}. As of today, XX/XX/XXXX my total balance has increased overnight to {$36000.00}. As of XX/XX/XXXX, per payment I pay {$400.00} in interest and only {$230.00} in principle. Surely if I am able to make such astronomical payments on my current income, I would be able to make an even lower monthly payment on that very same income. I am not looking for anything other than refinancing my loans in order to lower my monthly payments so that I can continue to better my life and my journey to financial freedom. But Discover seems to want to keep customers stuck. I had no reason to believe that I would be denied, especially since I had received letters from Discover stating my eligibility for Cosigner Release on both XX/XX/XXXX and XX/XX/XXXX, which attests to my positive repayment history. So now that I have been denied, not only I am left in the same financial hole with Discover, I believe I also now will have an inquiry on my credit. This is the second time that I have been denied private loan consolidation by Discover- I was previously denied XX/XX/XXXX. At that time in my life, my salary was much less than I currently make, and the reasoning behind the XX/XX/XXXX denial cited on reason which was " Collection item on credit file '' and nothing at all about my income being too low. So the fact that the reasoning behind my XX/XX/XXXX denial is that my current income is too low is even more suspicious to me. It seems as though since my credit has been in great shape ever since my prior attempt at reconsolidating, Discover is reaching for any excuse to deny me the opportunity to consolidate and refinance for a lower interest rate and monthly payment in order to continue to receive a huge amount of money from me at a fast pace, since I make my monthly payments faithfully on time and in full. Discover services my XXXX private loans. On those loans I pay the following interest rates with my current salary- 9.250 %, 12.000 %, 15.000 %, and 15.250 %. On the Discover website, their Fixed rates offer interest rates of XXXX %. If I am able to pay the aforementioned interest rates with my current income, I don't see why they claim that my current income should hold me back from an interest rate in the 5.99 % XXXX % range. Plain and simple, I believe that Discover wants as much of my money as possible and as quickly as possible. Discovers website claims that " We Are Here To Help! ", but that has yet to be seen by me.
Company Response:
State: PA
Zip: 19152
Submitted Via: Web
Date Sent: 2023-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-06
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: Upon reviewing on my credit from XXXX credit report I have notice multiple fraudulent accounts was open under my credentials and personal information that has resulted in identity theft.
Company Response:
State: CA
Zip: 95824
Submitted Via: Web
Date Sent: 2023-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-06
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: During the Covid19 pandemic, payments were suspended. I received no income during this time and notified my lenders, asking for a payment freeze. In spite of this, they still listed me late. I am appealing to have these taken off my account as they are inaccurate.
Company Response:
State: WA
Zip: 98056
Submitted Via: Web
Date Sent: 2023-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-06
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: XXXX did not refund me for an item i returned!
Company Response:
State: CA
Zip: 91307
Submitted Via: Web
Date Sent: 2023-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-06
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: i have have a discover account. since XX/XX/2023. I already have an account and it is not new, they are asking me to provide them with 3 months of bank statements and to fill out form 4506-C... i am an existing customer not a new applicant ..i have done what was requested and i am tired of my card being locked per could not verify my phone number or my email or my address... so, this is common anytime customer service talks to me... it becomes your card is locked and we need verification of something. I am retired and on ssi ..my husband XXXX was a XXXX veteran that has passed. And I also got his ssi... i make my payments... i feel like they are trying to negotiate my credit i have built up. I think it is a predatory practice to fill out tax forms that don't apply. Again, I am not a new customer, they must not be making enough money on me or just trying to destroy my credit.
Company Response:
State: OH
Zip: 430XX
Submitted Via: Web
Date Sent: 2023-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-06
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: returned XXXX purchase never received a refund!
Company Response:
State: CA
Zip: 91307
Submitted Via: Web
Date Sent: 2023-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-06
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: received an empty box from this XXXX XXXX, need help!!! need my money back, did not get what i ordered!! They have no customer service.
Company Response:
State: CA
Zip: 91307
Submitted Via: Web
Date Sent: 2023-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A