Date Received: 2023-07-15
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I XXXX XXXX have recently identified several unauthorized credit card charges on my account. I did not authorize these charges nor have I engaged in any transactions associated with these amounts. I am deeply concerned about this situation and I request an immediate investigation into these unauthorized charges to restore the integrity of my account and ensure that I am not held responsible for these fraudulent activities. I XXXX XXXX hereby request and insist that these unauthorized charges be thoroughly investigated and promptly removed from my account. I expect complete transparency and collaboration from the credit card company, and I demand that all necessary steps be taken to reverse these charges and ensure that this situation does not recur in the future. I trust that the credit card company will handle this matter with the utmost urgency and professionalism. Please handle this accordingly, and promptly have this removed, those charges from credit card, as should not held liable, the charges where done in Texas, I live in Pennsylvania. I have addressed this issue several times and they still have not responded. Discover credit card needs to take care of this immediately!
Company Response:
State: PA
Zip: 184XX
Submitted Via: Web
Date Sent: 2023-07-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-15
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: On XX/XX/2023 I applied for a personal loan through Discover online. On the website they claimed that it would just be a soft inquiry to check. After I completed the application process I had an offer which I turned down. Since I just checked and didn't agree I shouldn't have a hard inquiry. I tried to resolve the issue with Discover the same day to no avail.
Company Response:
State: NC
Zip: 28334
Submitted Via: Web
Date Sent: 2023-07-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-15
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Previous close complaints against Discover Bank and XXXX XXXX XXXX are reporting fraud information with all Credit bureaus as revolving accounts as a collection of debt when both accounts were charged off by Company 's Fraud Department themselves. Discover has sent me statements that I have not requested in an attempt to collect a debt that does not exist. XXXX XXXX XXXX is reporting fraudenlent information as a repossession not as a voluntary surrender to keep me from obtaining a another new vehicle instead of the used one they sold me with a battery that exploded within 2 months and was keft sitying in the apartment complex for 6 months before it would send its towing company fir the vehicle in order that it would appear to be a repo but was not. XXXX, XXXX XXXX XXXX, XXXX, Georgia ( XXXX XXXX XXXX ) is now disputing both with Confirmation number XXXX
Company Response:
State: AL
Zip: 36303
Submitted Via: Web
Date Sent: 2023-08-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-16
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: On XX/XX/XXXX via certified registered mail, I tendered ( following no response from DISCOVER after the first tender mailed on XX/XX/XXXX for amount of {$5900.00}. XXXX/XXXX DOLLARS ), another negotiable instrument ( U.C.C. 3-603 ) in the amount of $ XXXX DOLLARS for satisfaction regarding account number ending in XXXX given the Remittance Coupon Presentment in the amount of they sent by USPS. Included in my correspondence was Notice of Acceptance and Authorization to Set-off and " Instructions to Tender Payment '' to set-off account number ending in XXXX for the amount $ XXXX DOLLARS. I informed DISCOVER my negotiable instrument is presented under the authority of The Constitution Article 1 section 10. clause 1, The Constitution Seven Money Clause # 6, The Constitution Monetary Rule # 5, House Joint Resolution 192, Public Law 73-10, UCC 3-104 ( c ), Title 31 USC 5118, and the U.C.C. '' ( Uniform Commercial Code ) - The Federal Tax Lien Act of XXXX I requested if for any reason, DISCOVER was unable to apply the credit and adjust the accounting thus completing the set-off, because I have accepted their presentment for assessed value, to please send a notice of dishonour from a qualified third party as well as, if applicable, send any law, code, policy or provision that purports that their company has a right to require payment in a particular kind of currency and/or that I am not in honour nor continue to operate in good faith nor with clean hands to satisfy this obligation for both parties. There was a directive to send the documents to the address I provided within ten ( 10 ) business days from the date the Notice of Acceptance and Authorization to Set-off was post marked. DISCOVER did not respond AT ALL, nor with a third-party notice, nor did they set off of the account ending in XXXX ; therefore, ( DISCOVER ) fell into default due to non-response. As of date, XX/XX/XXXX, I have yet to receive any written correspondence/action fulfilling my specific request to discharge/setoff account ending in XXXX, nor have I been made aware as to why lawfully XXXX XXXX is choosing to not sef-off the account though tender was made. DISCOVER was informed of California 's Commercial Code 3603/UCC 3-603 `` If tender of payment of an obligation to pay an instrument is made to a person entitled to enforce the instrument and the tender is refused, there is discharge to the extent of the amount of the tender ''. Due to DISCOVER not responding to any of my correspondence, they acquiesce to my terms therefore, I am seeking complete discharge/ set-off of the full amount of $ XXXX Pursuant to 1-102 and 3-603 of the Uniform Commercial Code. With DISCOVER failure to respond and set off of the account, per contract is now in debt of {$7500.00} to the Principle of said account and no longer have the capacity to pursue collection.
Company Response:
State: CA
Zip: 957XX
Submitted Via: Web
Date Sent: 2023-07-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-15
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: I went to XXXX to place two order worth {$76.00} and {$85.00}. I tried to pay for those transactions with my Discover Card using XXXX XXXX. I wanted to use XXXX XXXX because Discover Bank sent me two emails and publicised heavily about their XXXX XXXX cashback promotion during this quarter : XXXX. Thus, I wanted to take advantage of the offer and hence went to XXXX to place my two orders using XXXX XXXX. However both the transactions were declined by Discover and I was so embarrassed when the cashier said that the card was declined. I was looked down upon like a beggar having no funds to pay for my meal/order by the cashier and I can understand the cashiers perspective. I thank XXXX that I had other credit card to fulfill the transaction. However, I will never forget the public embarrassment I had to go through just because I wanted to use my Discover card. Note : I had enough credit limit available in my account to make the charges but still was declined to pay the charges. I have never been treated so badly in public for not having money. I make over $ XXXX and still had to go through this turmoil. I am scarred and highly disturbed by this incident and its impact over my mental health When I call customer service at Discover, they say that they are having a system/technical error and just dont acknowledge the gravity of the situation. They say they just cant do anything. The most annoying part is that they dont even give a complaint/case number and are unsure of whether there will be a follow up of the complaint. This is very pathetic. Lastly, I also lost {$16.00} in cashback because of the declined transactions. It was a worst day and highly regret using Discover. I need compensation for all the inconvenience caused and for the discrimination I had to face today. I need a call-back and REGULAR follow-up regarding my complaint. There has been a pattern with Discover. The customer service executive say they raised a complaint but not give a complaint number and neither any acknowledgement of receipt of the complaint. And then they say it will be handed by Corporate office and thats it, they just never get back regarding the complaint. Thats non-accountability of the highest level
Company Response:
State: MA
Zip: 02139
Submitted Via: Web
Date Sent: 2023-07-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-15
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Discover SSN Inquiry & New Account Alert : Your SSN/New Account/Inquiry alerts will soon come from a new number XXXX. There are no additional changes to your SSN/New Account/Inquiry alert messages you enjoy today, and no action needed from you. More details discover.com/text-migration I am not associated with number XXXX and believe this is fraud. I did not make any new credit inquiries.
Company Response:
State: MA
Zip: 010XX
Submitted Via: Web
Date Sent: 2023-07-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-15
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: To whomever it may concern at Discover Bank, I am livid to discover that I have not only been recharged for a fraudulent charge that I disputed with proper documentation for XXXXXXXX XXXX that I never consented to begin with, but also TRIPLE CHARGED on XX/XX/22 for an annual subscription that one can easily verify on my XXXX account that I do not even have one subscription to XXXX. This is an outlandish abuse and negligence for consumer due process. Considering that my XXXX account does not even have a XXXXXXXX XXXX subscription, it is quite obvious that I should not have been charged three charges for a service that I do not even have a subscription to at all and only one of the charges be refunded. Considering that this is my second complaint on this matter and attempts have been made to defraud me out of large sums of money, I am seeking legal counsel and keeping this account frozen until this is settled, as I do not feel safe using this card.
Company Response:
State: FL
Zip: 33134
Submitted Via: Web
Date Sent: 2023-07-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-14
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: A credit card was opened under my name. I did not authorized the credit card from DISCOVER BANK neither any consent.
Company Response:
State: FL
Zip: 34769
Submitted Via: Web
Date Sent: 2023-07-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-14
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On Saturday, my Discover card was scammed and there were charges made to XXXX and XXXX. My XXXX XXXX cards were also scammed. I called all three credit card companies immediately and the XXXX cards took the transactions off but the Discover card did not. They told me the charges were legitimate, They were not.
Company Response:
State: FL
Zip: 339XX
Submitted Via: Web
Date Sent: 2023-07-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-14
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: I received application denied from Discover Card. I never have applied for this card. The letter said contact Federal Trade Commission Identity Theft which is what Im doing. I have received 3 letters saying they have denied my application because they were unable to identify information. I have NEVER applied for this card.
Company Response:
State: ID
Zip: 833XX
Submitted Via: Web
Date Sent: 2023-07-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A