Date Received: 2023-07-26
Issue: Took or threatened to take negative or legal action
Subissue: Threatened to sue you for very old debt
Consumer Complaint: Contacted via telephone by XXXX and XXXX. Identified himself as XXXX XXXX. Phone XXXX XXXX XXXX. Threatened to sue me for credit fraud regarding a possible account I had approx 25 years ago. Closed account possibly. This person also contacted my sister via telephone.
Company Response:
State: TX
Zip: 787XX
Submitted Via: Web
Date Sent: 2023-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-26
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: I applied for the Discover Card to take advantage of a 15 month, 0 % balance transfer and low interest rate for purchases. My application was accepted. I was able to transfer balances from 3 other credit cards from 3 different companies. I started using the Discover card for purchases but started getting denied for transactions. Their fraud protection company reached out to me to inform me that I had to prove who I am, despite my personal bank account being associated to the card and automatic, monthly payments being made. I was told that I had to fill out a form that was sent to my personal email, fill it out and have it notarized. I had it notarized at the bank that was associate with the account and payments. I was informed that they called twice and the notary wasn't available so the form would not be accepted. They provided an option to use a proprietary application of theirs, were I could take photos of my drivers license. I used this several times and although the photos were clear, they would not accept them and told me I only had 2 attempts to use this method. They offered me the option to get the form notarized again, but I was traveling for business and could not get this completed withing the 4 days they required. I was then informed that my account would be closed. I argued the fact that they accepted my application, my bank accounts and other credit card accounts were tied to the account and that I used their methods to prove who I am and those were rejected by them.
Company Response:
State: MA
Zip: 020XX
Submitted Via: Web
Date Sent: 2023-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-26
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the Fair Credit Reporting Act, this creditor has violated my rights under 15 USC 1681 section 602 states I have the right to privacy. 15 USC 1681 section 604a section 2 it also states a consumer reporting agency can not furnish an account without my written instructions. Under 15 USCS 1666 b, a creditor may not treat a payment on a credit card account under an open and consumer credit plan as late for ANY purpose!
Company Response:
State: FL
Zip: 34711
Submitted Via: Web
Date Sent: 2023-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-27
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: In XXXX of this year, 2023, this case was responded to as " resolved. '' This matter is not resolved. I am not paying for something I did not do. I will no longer speak with Discover directly, as they are unprofessional, rude, and are unable to respond in a timely manner. I can no longer dispute the charges automatically on the Discover website as the timeframe has passed, but I lodged a complaint in XXXX. It still has not been resolved, despite what Discover has said.
Company Response:
State: MI
Zip: 481XX
Submitted Via: Web
Date Sent: 2023-07-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-26
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: The incident apparently has been developing over a radio frequency network, any password or security system XXXX be overridden easily due to the hybrid body area network infrastructure. They are to be considered " XXXX XXXX '' against the government and XXXX be under the influence of a foreign government. My best guess is local media is not as friendly as their action are recording. That description XXXX include radio and television broadcast and news groups, their contract workers and a slight case of malfeasance. This network has been buying into every outlet ( stalking ) to a malicious and intimidating degree. They have literally taken over the bank in question ( Discover Bank ) using subversive and sometimes painful medical equipment ( compromised IP server, etc. ) and are currently canvassing for other targets. My personal lose ( for XXXX ) has been an anticipated yet sacrificial loss of a personal loan received from a different bank. It was for {$1000.00} but was to be used for case management expense and personal bills, not as a test money mule exploit for XXXX extremists. XXXX apparently is subjected to the extremist group, virtually changing directives mid conversation, lying about a " verification email '' and how difficult it is to reschedule it. This verification email should have been reproduced but has not been, thus instigating further loss of time, communications and liability corruption. The loss of access to the account is the basis of this complaint. I can isolate and even triangulate their position, but apprehension may require assistance. Case management is sustaining communications via internet and mental health facilities, yet recidivism and simple candlestick signals help boost and amplify their position. I don't want to be the arresting party ( : ), I only want to pay my creditors and live in peace without XXXX XXXX and XXXX XXXX This is supposed to be an antitrust case ; an official antitrust compliant will be filed, but the litigant are still being investigated as a XXXX compliant. Be diligent.
Company Response:
State: WI
Zip: 532XX
Submitted Via: Web
Date Sent: 2023-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-25
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: My personal information was used for identity theft. I am filing to request that you block the following Incorrect information from my credit report. My personal information was compromised to obtain loans and credit cards from. I have no idea how the theft took place.
Company Response:
State: CA
Zip: 91342
Submitted Via: Web
Date Sent: 2023-07-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-25
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I am a victim of identity left for the past 1 year and a half, There have been numerous fraud charges and credit card accounts opened under my name without my permission. To make matters worse I have lost my wallet at a local gas station around XXXX of this year and everything in my wallet were gone. All of my IDs and my credit cards have been compromised, including my phone. Recently I have noticed there are numerous charges under many credit cards that I own and I've reported to my credit card companies promptly. Most have already issued a refund or provisional credit but the credit card company I'm having an issue with is DISCOVER card. They have declined my request to pursue refunds against a company that I have not done business with. There is an on-going identify theft alert in my name with FTC. Ive also put a year fraud alert with credit companies for this entire year. Please re-open an investigation for this fraud case on my behalf. Furthermore, I have also enclosed a police report for the illegitimate charges as well circumstances that have caused the identify theft in the first place. I contacted the merchant directly and they have informed me some details. - IP address they have provided does not match my actual location or my IP address. - My legal/real name is XXXX XXXX XXXX NOT XXXX XXXX or any other names they have claimed the card was used under. - The email address those purchases were made under were not under XXXX and thus I have no access to them or know anything about them. - The pattern of those charges were inconsistent comparing to my purchase history with DISCOVER, I would and never have purchases anything in this amount within a short period of time. - Lastly, according to the merchant rules and guidelines competitors are NOT able to vote for themselves, so those charge can not have been under my account anyway and advise me to contact my bank to dispute it as fraud. - I have moved away from XXXX, WV XXXX since XX/XX/2023. I have returned to visit friends and family in XXXX but currently I reside in SC now as you can see my billing address.
Company Response:
State: SC
Zip: 29526
Submitted Via: Web
Date Sent: 2023-07-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-25
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: XXXX XXXX Discover Card XXXX XXXX XXXX XXXX XXXX US SM Bus Admin XX/XX/23 I have contacted businesses but I have been getting the run around trying to correct issue due to the account being hard inquiries on report is damaged mine credit
Company Response:
State: LA
Zip: 710XX
Submitted Via: Web
Date Sent: 2023-07-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-25
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I am not a Discover Bank loan applicant or customer, but I have been receiving emails related to multiple Discover loan applicants. The information that was erroneously sent to me includes a valid loan reference number, name, credit scores, and detailed credit report information. So far, I have received information on six different individuals between XXXX XX/XX/2023 through today XXXX XX/XX/2023. I reported this data leak issue immediately to Discover since the first incident and had been reporting it to Discover every time I receive a notice. However, to this date, the issue still hadn't been rectified and I am still receiving info on more individuals. The customer service team I talked to wasn't able to provide any helpful information as to why I am receiving info on these individuals, and I felt I was talking to a vacuum. This is a serious leak and something businesses get sued and fined for. I am reporting the issue here as I've tried all I can so far and really didn't know what else I could do to stop Discover from leaking credit report info.
Company Response:
State: MA
Zip: 024XX
Submitted Via: Web
Date Sent: 2023-07-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-26
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: On XX/XX/XXXX I received letter from Discover dated XX/XX/XXXX stating they can not open an account because of a security freeze I have in place due to my identity being stolen. I immediately called Discover to let them know I did not submit any application and it is fraudulent. I asked for a copy of the fraudulent application containing my identity information and they refused. The person I spoke with was XXXX. I explained to him that as a victim of identity theft, I have the right to ask for a copy of the fraudulent application and he agreed that I have that right but still refused to send me a copy of the application
Company Response:
State: PA
Zip: 17403
Submitted Via: Web
Date Sent: 2023-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A