Date Received: 2024-03-07
Issue: Repossession
Subissue: Loan balance remaining after the vehicle is repossessed and sold
Consumer Complaint: When I first purchased this car and put my money down I had problem after problem with the engine the engine light never went off the place I got the car from wouldnt fix anything and neither would credit acceptance they wouldnt even take the vehicle back
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48021
Submitted Via: Web
Date Sent: 2024-03-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-03-07
Issue: Managing the loan or lease
Subissue: Problem with the interest rate
Consumer Complaint: They would not cooperated with me at all, a loan was taken out in my name in high interest rates, In 2 different states. I even proved fraud to them, XXXX, and XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AR
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-03-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-03-08
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I have recently received a copy of my consumer reports and noticed that your company has disclosed nonpublic personal information to multiple nonaffiliated third parties such as the CRA 's. You have furnished my personal account information [ CREDIT ACCEPTANCE CORP ACC # XXXX ] to the consumer reporting agencies without considering disclosing to me first whether I wanted to have my account information shared or not. According to the Gramm Leach Bailey Act, Financial institutions are permitted to disclose to a consumer in writing or electronic form, that such information ( MY PRIVACY ) may be disclosed to such third parties ( CRA 'S ). After carefully reviewing our contract agreement I notice I have not received or signed any disclosure stating that I give your company permission to furnish my nonpublic personal information. See 15 U.S. Code 6802 - Obligations with respect to disclosures of personal information ( a ) Notice requirements Except as otherwise provided in this subchapter, a financial institution may not, directly or through any affiliate, disclose to a nonaffiliated third party any nonpublic personal information, unless such financial institution provides or has provided to the consumer a notice that complies with section 6803 of this title. ( b ) Opt out ( 1 ) In general A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless ( A ) such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party ; ( B ) the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party ; and ( C ) the consumer is given an explanation of how the consumer can exercise that nondisclosure option.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 081XX
Submitted Via: Web
Date Sent: 2024-03-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-03-08
Issue: Managing the loan or lease
Subissue: Problem with the interest rate
Consumer Complaint: I purchased a XXXX XXXX XXXX at XXXX XXXX XXXX located at XXXX XXXX XXXX XXXX, NY the loan company they used is credit acceptance. The start date was XX/XX/XXXX I paid and paid and paid and that is considering I only had the vehicle for half of XXXX before the piston went through the motor block and the car was not drivable. I contacted autos by XXXX as well as credit acceptance and was told there was nothing that could be done I had to pay the loan. It is now XX/XX/XXXX and theyre saying I owe {$2000.00} still which doesnt seem accurate at all. The monthly payment amount is {$270.00} and once I asked for my payment history a couple days went by and now I cant see my payment history at all, cant see contract details either. I log into credit acceptance website and it says please contact us at XXXX to discuss possible payment arrangements. I would really like this looked into please. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 125XX
Submitted Via: Web
Date Sent: 2024-03-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-03-08
Issue: Repossession
Subissue: Loan balance remaining after the vehicle is repossessed and sold
Consumer Complaint: I got a car from credit Acceptance XXXX XXXX XXXX the interest rate was very high and after a few months it became to high to pay so now its on my credit stopping me from getting another car and its been like XXXX years and its still showing on my credit
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 70816
Submitted Via: Web
Date Sent: 2024-03-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-03-07
Issue: Repossession
Subissue: Damage caused or loss of personal items in vehicle during the actual repossession
Consumer Complaint: This correspondence serves as an unequivocal ultimatum and my FINAL attempt to address the combined misconduct of XXXX XXXX XXXX XXXX ( XXXX XXXX ) and Credit Acceptance Corporation ( CAC ) concerning the auto loan for my XXXX XXXX XXXX ( VIN : XXXX XXXX ), Account Number : XXXX. The orchestrated malpractice involving deceptive advertising, contractual misrepresentation with racial undertones, and the subsequent illegal repossession of my vehicle underscores a systematic violation of consumer rights necessitating immediate, comprehensive remediation. This is NOT a duplicate complaint, this is my final notice and attempt to rectify serious violations of my consumer rights, and Joint Misconduct by XXXX XXXX XXXX XXXX and Credit Acceptance Corporation respectively. I will attach, All of the Necessary Documentation and supporting Evidence below. Included in the attachments is proof of False advertisement by XXXX XXXX, and the ONLY provided physical paperwork and documentation pertaining to my contract signing, XXXX XXXX Stating that everything was electronic. * This is your final notice. The distress and damages resulting from the misconduct demand swift and decisive resolution. I am fully prepared to take this matter further to ensure accountability and justice are served. * XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NJ, XXXX XX/XX/XXXX XXXX XXXX, Legal Counsel Compliance Department Credit Acceptance Corporation XXXX XXXX XXXX XXXX XXXX XXXX, MI XXXX **Subject : ** Ultimatum for Rectification : Joint Misconduct by XXXX XXXX XXXX XXXX and Credit Acceptance Corporation Dear XXXX XXXX and the Compliance Department , This correspondence serves as an unequivocal ultimatum and my FINAL attempt to address the combined misconduct of XXXX XXXX XXXX XXXX ( XXXX XXXX ) and Credit Acceptance Corporation ( CAC ) concerning the auto loan for my XXXX XXXX XXXX ( VIN : XXXX XXXX ), Account Number : XXXX. The orchestrated malpractice involving deceptive advertising, contractual misrepresentation with racial undertones, and the subsequent illegal repossession of my vehicle underscores a systematic violation of consumer rights necessitating immediate, comprehensive remediation. **Indisputable Violations Demanding Immediate Redress : ** 1. **Contractual Deception and Racial Bias by XXXX XXXX and CAC** : The entire contract process, from the deliberate initial indifference to the undue haste in contract signing at XXXX XXXX XXXX XXXX , facilitated by CAC, was marred by a blatant disregard for ethical conduct. This manipulation became particularly pronounced following my expressed desire to adhere to the advertised terms of no down payment, leading to a rushed process that lacked essential legal disclosures for informed consent, clearly influenced by discriminatory biases. Failing to provide disclosures such as the Finance Charge, APR and additional fees and charges before contract signing further exacerbates this claim. 2. **Joint False Advertising by XXXX XXXX and Complicity of CAC** : The stark disparity between the no down payment terms advertised by XXXX XXXX XXXX XXXX and the conditions enforced at the point of sale, with CAC 's complicity, is a clear case of deceptive marketing that remains unaddressed. 3. **Discriminatory Practices and Rights Violations** : I am poised to provide evidence of discriminatory treatment during the contract process, expecting a rigorous and unbiased investigation into these practices by both XXXX XXXX XXXX XXXX and CAC. 4. **Unlawful Repossession and Record-Keeping Discrepancies** : The vehicle 's repossession from XXXX XXXX XXXX, XXXX XXXX NJ XXXX , not the address on file, coupled with CAC 's denial and inaccurate reporting to the CFPB, not only violates New Jersey law but also highlights severe record-keeping discrepancies, reflecting a systemic contempt for legal and ethical standards. 5. **Concerns Over Securitization Practices** : The litigation alleging similar misconduct in CAC 's securitization practices that directly impacts my case demands thorough examination and accountability, shedding light on potential systemic unethical behavior. 6. **Inadequate Response and Investigation** : The lack of a comprehensive investigation into these issues, notably the failure to scrutinize the deceptive practices at XXXX XXXX XXXX XXXX and the flawed repossession process, signifies a disturbing negligence of duty. **Uncompromising Demands for Resolute Action : ** - **In-depth Investigation with Full Disclosure** : A thorough investigation into all aspects of my grievances, ensuring transparency and strict adherence to legal and ethical norms, is imperative. - **Accountability and Comprehensive Remediation** : Both XXXX XXXX and CAC must acknowledge their roles in these violations and undertake significant measures to compensate for the harm caused, with a firm commitment to prevent such malfeasance in the future. - **Legal Compliance and Firm Warning** : Any evasion or misleading responses will be pursued vigorously in legal proceedings. The gravity of these issues and my resolve to achieve justice should not be underestimated. This is your final notice. The distress and damages resulting from the misconduct demand swift and decisive resolution. I am fully prepared to take this matter further to ensure accountability and justice are served. I expect an immediate, thorough, and transparent response. Sincerely, XXXX XXXX **Note : ** This communication is strictly in relation to the severe issues outlined, consistent with my cease and desist request. Furthermore, I reiterate the demand made in that request for Credit Acceptance to immediately cease and desist from any form of communication with third parties that involves the sharing or dissemination of my personal information. This is a non-negotiable condition aimed at safeguarding my privacy rights and ensuring adherence to lawful standards of conduct. Furthermore, I Vehemently State that the VERY FIRST TIME, that I received and reviewed the necessary disclosures pertaining to my auto loan contract, was after receiving a full disclosure from my initial CFPB complaint. *I will also be mailing this correspondence out! To ensure that Credit Acceptance Receives it, and Records it, as I am now seeking Legal Counsel, as it appears Credit Acceptance is Hell-bent on disregarding their systemic corruption. *
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07103
Submitted Via: Web
Date Sent: 2024-03-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-03-06
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I have reviewed my report & noticed I havent authorized for the company to use my information. The dates are from XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 447XX
Submitted Via: Web
Date Sent: 2024-03-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-03-05
Issue: Problem with a company's investigation into an existing problem
Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone
Consumer Complaint: On XX/XX/2024 I was contacted by a mortgage company that informed me I could not get a mortgage because Credit Acceptance was reporting I hadn't paid on my car in 176 days I called my bank and requested a statement showing all my payments to Credit Acceptance in the past year On XX/XX/2024 the mortgage company received the payment history from my bank, called me and told me I now needed a payment history on Credit Acceptance and a letter from them stating that they reported inaccuracies. On today XX/XX/2024 at approximately XXXX I called credit Acceptance and requested the information. Initially they sent an electronic document which could not be opened and refused to send a letter stating I had indeed been paying. I spoke to XXXX and a supervisor named XXXX I called again and spoke to another supervisor named XXXX who agreed to send an actual copy of my payments, but also refused to send a letter stating I had indeed paid my car note this past year.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48221
Submitted Via: Web
Date Sent: 2024-03-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-03-04
Issue: Managing the loan or lease
Subissue: Problem with the interest rate
Consumer Complaint: I purchased a XXXX XXXX XXXX XXXX on XX/XX/XXXX for XXXX Ive paid my payments on time but thier keep sending me extra late interest payments fees that I have no knowledge of.The balance of this vehicle as of XX/XX/XXXX is for XXXX or more which is fraudulent charges and false statements.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85016
Submitted Via: Web
Date Sent: 2024-03-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-03-05
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Credit acceptance corporation has disclosed my personal information in a manner that is not allowed by law under 15 U.S. Code 6802 - Obligations with respect to disclosures of personal information. my rights have been violated and I demanded they remove my information from all three credit bureaus that since they DID NOT have my permission to share my information to other non-affiliated third parties. under 15 U.S. Code 6802 section ( B ) the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party ; and ( C ) the consumer is given an explanation of how the consumer can exercise that nondisclosure option. Non of these options was given or explained to me at the time. this practice is an a violation of my rights and demand the removal of the account from all three credit bureaus.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07106
Submitted Via: Web
Date Sent: 2024-03-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A