Date Received: 2019-01-30
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: Fraudulent activity on my account, missing {$580.00} that was not authorized, by me.I called the company, to report the unauthorized activity, on XX/XX/2019. Company informed me, they could not stop the transaction in the middle of it happening, and to call back in 5 days.I then called them back in 5 days, on XX/XX/2019. I said, " I enjoyed the XXXX XXXX music, while on hold, but want to authorize them to file a dispute, with whoever it was that took money from my account, without my authorization.I was told that they could not hear me. I know I was being heard, nothing was wrong with my phone. They said, since they could not hear my response of authorization, to have a nice day, and hung up on me. The company name, is as followed ; XXXX XXXX @ XXXX. I spoke with, customer service, representative. Thank you for your attention to this matter.
Company Response:
State: OH
Zip: 43920
Submitted Via: Web
Date Sent: 2019-01-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-26
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: My XXXX payments are loaded on to a XXXX XXXX debit card managed y Coamerica Bank. On XX/XX/XXXX i was notified of a transaction in the sum of {$900.00} made at XXXX XXXX XXXX in XXXX XXXX NY. I called immediately on XX/XX/XXXX to report this fraudulent transaction as i live in XXXX ny and have never even been in XXXX XXXX NY ( near XXXX XXXX XXXX ). They told me that they could not open a dispute until the transaction cleared. I called the following day at which time the transaction had processed and I could file a dispute, dispute number XXXX. I cancelled my card and they issued a new card via XXXX for a charge of XXXX, They also said i needed to complete a fraud questionnaire which i promptly completed on XX/XX/XXXX and sent back to them by fax on XX/XX/XXXX and mailed by usps certified mail return receipt. They said on XX/XX/XXXX they fad not received my fax and i sent it to them again on XX/XX/XXXX. I called customer service and i seem to get the runaround. This was a totally fraudulent transaction. I am looking for a provisional credit. This my social security XXXX money and this is how i live and pay my bills. Please help.
Company Response:
State: NY
Zip: 12144
Submitted Via: Web
Date Sent: 2019-01-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-25
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: XX/XX/2018, .XXXX. XXXX XXXX, ca. a amount of : {$370.00}, was taken out of the, XXXX XXXX Account, by a unauthorized persons, and the credit card company has not reimbursed the amount, or amounts to any of the previouse compliants, made, round or about XX/XX/2018-XX/XX/2018. The complaints were made to : ICE, internet crime complaints online, thru-XXXX County Sheriffs office.=, XXXX XXXX , @ processing payment services : XXXX XXXX XXXX XXXX Texas ,XXXX . The complaint is the credit card company has not returned any if the amounts set on any of the complaints
Company Response:
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-18
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I called when I saw my balance was {$0.00} the last transaction was by XXXX XXXX in the ammount of {$15.00} the customer service line told me it has to be a completed transaction to do anything. They lied and treated me like a XXXX.
Company Response:
State: NE
Zip: 68801
Submitted Via: Web
Date Sent: 2019-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-17
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: This complaint is about XXXX government benefits card, issued by Comerica bank. I had such a card in XX/XX/XXXX, and I stopped using it for my XXXX XXXX XXXX direct deposit, as I switched to XXXX XXXX. In XX/XX/XXXX I closed my XXXX XXXX account, and contacted XXXX to start again. My previous XXXX account had a balance of XXXX cents, so rather that re-sign me up, they issued a new card. The representative told me they could ship it for free, or charge me {$13.00} for expedited shipping. Since I had already called Social Security and I knew my XX/XX/XXXX XXXX payment was going to be by mail, and paper check, I told her No, I do not need or want expedited shipping. She sent it that way anyway, and my XXXX balance is now -XXXX ( negative, which is the {$13.00} fee minus the XXXX cents that wase in the account. ). I have called Social Security, The U.S. Treasury, XXXX at least 8 times. XXXX submitted a claim, but eventually told me they saw no evidence that I did not ask for expedited shipping. I recorded the call, and have offered that recording to every agency I contacted, and I get NO response. I even went to a local branch of Comerica Bank, on XXXX XXXX in XXXX XXXX, and they advised me to close the card. BUT I AM NOT allowed to close the card, since it has a negative balance!!! I WANT MY {$13.00} back!!! I want someone to listen to this phone call, and hear me explicitly decline expedited shipping!!! I even explained to the representative that there was no point, since I was expecting a paper check in XX/XX/XXXX!!! Please help me!!
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-01-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-15
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: XXXX XXXX Debit card # XXXX XXXX XXXX XXXX Exp. XX/XX/XXXX was issued by the Social Security-Treasury Department as part of the electronics payment for XXXX XXXX XXXX. These are monthly benefits in the amount of {$750.00}. XXXX XXXX is manipulating my daily average balance downward for over 3 months now. XXXX XXXX lists XXXX as the consumer assistance call center. However, when you call this direct, you are simply provided with an extensive, generic repeat of options. XXXX XXXX does not allow clients to lodge complaints, to flag and dispute transactions. XXXX XXXX portal also appears to systematically fail clients. I keep having to re-register, with no success. Recently, I received an SSI payment of {$780.00}. I know from simple store expenses that there should be a minimum of {$500.00}. Today I called XXXX XXXX to dispute two charges ( something I have been trying to do for weeks ). I was informed my balance dipped to {$100.00}. It is inexplicable. However, XXXX XXXX will not provide on their automated system, transactions leading up to the balance in question. XXXX XXXX call center simply refused to provide clients with the means to see the daily transactions and balances, and to dispute charges. XXXX XXXX fleeced me last month in a similar MO, and the month prior. XXXX XXXX must provide immediately clients with details about transactions and allow clients to dispute them on the spot. Even the simple act of reporting a card as been compromised is out of the question with XXXX XXXX/
Company Response:
State: CO
Zip: 80111
Submitted Via: Web
Date Sent: 2019-01-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-15
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: Please see the attached document, entitled, XXXX XXXX Breach. This letter is a very detailed documentation of my victimization and whereby, funds were stolen from my XXXX XXXX Debit Card and although I reported timely, XXXX XXXX denied my claim and refused to reimburse the more than {$700.00} taken from me through the unauthorized use of my debit card. This letter was sent to Ms. XXXX XXXX, Senior Vice President with Comerica Bank, more than 2 months ago. I faxed this letter directly to her office and subsequent to my fax, followed-up with a phone call to Ms.XXXX 's personal assistant who advised me that all 5 pages of my fax had been received and she was placing them on Ms. XXXX 's desk. I've called to speak with Ms. XXXX no fewer than five ( 5 ) times since having sent the fax. She's never returned a phone call, e-mail, or in anyway has she acknowledged receipt of my documentation, nor acknowledged the egregious behavior of XXXX XXXX.
Company Response:
State: TX
Zip: 76112
Submitted Via: Web
Date Sent: 2019-01-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-15
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: On XX/XX/XXXX I filed a dispute with direct express for over 100 multiple charges that were made through an online server called XXXX XXXX on my XXXX XXXX debit card. I sent in documentation that show that I was hospitalized during the extent of these transactions and sent a truth affidavit along with records of my XXXX XXXX that show it wasnt on my account. I did not receive responses until weeks later after filing a complaint with the XXXX XXXX XXXX. After following up with the supervisor they denied my dispute with out reasoning. When I requested documented proof and reasoning of why my dispute was denied I was hung up on. I called back multiple times and was told that my dispute was denied because I did not report another transaction that had occurred within the same time limit through the same server. Clearly I must not have seen this transaction for a dollar if its even there. I still have not received anything through mail and my emails are going un answered. This is my sons XXXX benefits and they are stealing from Him just like whoever stole from him too. I just need to know if I need a lawyer.
Company Response:
State: OR
Zip: 97233
Submitted Via: Web
Date Sent: 2019-01-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-10
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: My problem is with XXXX XXXX handling my XXXX income direct deposits. Ive had the account for 3 years and havent had to report any errors. In XXXX my card was used with out my concent spending aprox {$440.00} dollars by the XXXX of the month. I made contact with XXXX XXXX to dispute the transactions. XXXX XXXX made 2 suggestions to complete the dispute request 1 via postal mail after signing their documents & the other my own document explaining my reasons in detail to my knowledge of the occurance. I have called multiple times and am advised that my faxed documents sent 2 times via fax have not been located or received. 1 by mail that also has not been located or recieved. Here its XX/XX/2019 and the disputes have been closed and not satisfied. This is odd being there was never additional attempts to contact me or allow other options to be sure my money is returned. The reps just seem to quick to not wan na rectafy the disputes in my favor. Please assist.
Company Response:
State: KY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-08
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: On XX/XX/XXXX, I learned that IRS placed a levy on my Social Security Retirement Benefits. This prompted me to contact XXXX XXXX and request my transactions. I needed a hard copy of my transactions. On XX/XX/XXXX, I received my request. To learn that another person name and a card number had been added to my debit card without my permission/ knowledge. The name added is XXXX XXXX XXXX, the last four digits of the card added to my card is ( XXXX ). This information was added to my account XX/XX/XXXX. You can check with Social security, to confirm that only my name should be on this account. The last transaction with that name and card number was done XX/XX/XXXX.
Company Response:
State: TN
Zip: 381XX
Submitted Via: Web
Date Sent: 2019-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A