Date Received: 2019-03-17
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: On XX/XX/XXXX I had 5 separate charges from XXXX XXXX XXXX each for {$200.00} for a total of {$1000.00}. I've attempted multiple times to resolve this with XXXX XXXX and inquired about obtaining more information about the charges I'm writing on several occasions. I filed a police report as the only information XXXX XXXX gave me was they were cash withdrawals even though I did have my card in my possession. I advised direct express that in the weeks before the fraudulent charges I did receive an email that appeared to be from their company stating my account was locked and I would need to enter my card # and pin to unlock it. In hindsight I realized that this was obviously a scam to obtain my card # and PIN.. I've provided XXXX XXXX with my concerns in writing and the evidence to support my claim to no avail.. They refuse to investigate my claim despite the indisputable evidence that my claim is valid and I was scammed for {$1000.00}. XXXX XXXX is not following federal law at this point and have blatantly disregarded the laws put in place to protect consumers in such matters.
Company Response:
State: FL
Zip: 32803
Submitted Via: Web
Date Sent: 2019-03-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-11
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: They said that it was for my protection when I called and claim. I am in the process of moving from XXXX and I am seeking for an apartment. I lost my bank card in XXXX and I requested a new card and after I received it, I lost it again. Therefore, I request another one and when I went to use it then it was blocked. I asked if I can get it activated so they requested the id picture that I already faxed to them and so did a case manager and yet they gave me a hard time getting my XXXX card from XXXX XXXX. They keep telling me that they have not received what case manager claims to fax and what I have email confirmation of sending. I need to use my telephone and have no service due to the matter and other inconvenience.
Company Response:
State: MA
Zip: 01720
Submitted Via: Web
Date Sent: 2019-03-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-07
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: XX/XX/XXXX XXXX XXXX allowed XXXX to withdraw XXXX from our card. Contract with XXXX ended in XX/XX/XXXX, all equipment was returned. hadn't, heard from XXXX that we owed them any money from XX/XX/XXXX until XX/XX/XXXX. The XXXX XXXX card used was never a card on file with XXXX, They were not authorized to use this card, they retained the cards info from a time that we used it to pay a bill. XXXX XXXX began an investigation, we submitted our documents showing this was fraudulent charge. XXXX returned our money to us on XX/XX/XXXX. We thought that was the end. XXXX took the money back XX/XX/XXXX and told us the investigation wasn't complete. This money is our total income, XXXX was never authorized to use this card, XXXX concluded the investigation XX/XX/XXXX and we still dont have our money back, not to mention when contacting XXXX, they cant even find us in their system. We didn't dispute the fact that we may owe XXXX money, we disputed the fact that this was not the card on file that XXXX had, they were NEVER AUTHORIZED TO TOUCH THIS CARD! XXXX XXXX is bogus they let anyone use this card and they dont return our money leaving us with no way of feed our kids or pay our bills this month. This is the 2nd time. XXXX still cant find us. XXXX needs to return our money!
Company Response:
State: PA
Zip: 15301
Submitted Via: Web
Date Sent: 2019-03-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-05
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: In XX/XX/2019, ( weeks 3-5 ) I encountered a breach in my COMERICA BANK checking account, and COMERICA BANK did not notice ; this was likely due to a breach in their online services and my account was hacked, which allowed a piece of sh*t to try to steal over {$25000.00} directly from my checking account. The follow-up from the bank was pathetic, and I was not notified of any actions taken when MY MONEY WAS STOLEN ON THEIR WATCH! This is completely insane, really, and I deserve answers, not a non-response and a nearly-impossible-to-contact company who tries to use automated answering robots instead of actual humans ( I called 4 different times today and the stupid automated voice said the same thing each time " we are experiencing a high volume of calls, your wait time will be about 40mins '' ).
Company Response:
State: MI
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-03-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-04
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: My XXXX XXXX ( Comerica Bank ) card was debited for {$900.00} twice on XXXX-19. Both charges were paid to XXXX XXXX in South Carolina. I live in Michigan and did not make or authorize my card for these transactions and have never had a XXXX account or used my card in South Carolina. My card was still with me in Michigan when this fraud occurred. When I tried to report this fraud at the phone number on the back of the card I was only able to reach a recording telling me to try again later! It took dozens of calls and several hours to finally be able to get through to have the card cancelled. I reported the two fraudulent amounts totaling {$1800.00} but only received one temporary credit to my account for {$900.00} on XXXX-19. However, that temporary credit was reversed on XXXX-19 at about XXXX hours without any notice or explanation and just before the next direct deposit to my account on XXXX-19. XXXX XXXX did return {$890.00} on XXXX-19. I was also charged a fee of {$1.00} for transferring the balance of my account on XXXX-19 to prevent any further fraud when I was unable to contact XXXX XXXX to cancel the card. They also charged me {$15.00} to expedite the replacement card even though I told them on the phone I would not pay for expedited shipping! It has been 35 days since the fraud was reported and XXXX XXXX still has not given me back the {$930.00} in fraudulent charges plus fees they still owe me. It is almost impossible to communicate with them because they do not return calls or emails! The Federal Government should cancel the contract they have with this company and prosecute them to the full extent of the law for violating Federal laws. They are taking advantage of Veterans, XXXX and elderly clients who can least afford this grief and aggravation. To abuse the most vulnerable in our society in this way is a disgrace and morally reprehensible.
Company Response:
State: MI
Zip: 49855
Submitted Via: Web
Date Sent: 2019-03-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-28
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I misplaced my XXXX XXXX card I continuously called XXXX XXXX for three days and got no answer. I even tried to send an email to the company asking them to cancel my card and still no response. Finally I reached them on the third day, up until the third day my money was still on the card. At that time I had only XXXX left on the card that previously had XXXX on it. I was furious I called the police to get to the bottom of this and was given a police report number which I sent to the company along with the disputes of transactions on my cord. I later received a letter in the mail from XXXX XXXX saying no fraudulent activities had been done on this card. I couldn't believe it. What happen was my grandchildren ages XXXX and XXXX was playing XXXX on the telephone that I previously used to place an order on and the last 4 numbers to my card was still on the phone. The kids used those four number to log into the game and every time they hit the coin on the game it charged my debit card. Not knowing they was using my money on XXXX XXXX. I called XXXX and they was willing to word with me but XXXX XXXX refused to give me the information needed for XXXX to stop payment. This is a card that is used for my XXXX grandson and I would never authorize kids to use it to play games, that is just out of the question and I don't know anything about those games. I have custody of XXXX grandchildren and all monies received is for the car of the children. I can't find the police report number but I sent it with the report to XXXX XXXX. I can get it later from the police department and send it later.
Company Response:
State: VA
Zip: 230XX
Submitted Via: Web
Date Sent: 2019-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-27
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: Unauthorized withdrawals were made in XXXX and XX/XX/2019 totaling approx {$900.00}. From government issued card XX/XX/XXXX. ( Widows pension )
Company Response:
State: IN
Zip: 460XX
Submitted Via: Web
Date Sent: 2019-02-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-26
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: A thief has intruded on my XXXX XXXX card twice and stole out of both times, second time recognized me at a store after he had charges filed for stealing my card then the money off card ilived on XXXX XXXX in XXXX indiana XXXX area wen card then was changed to another addy then funds were removed. inever knew about fraud thru alerts or anything till i called to find out where disabilities monies didnt get placex on card on day was supposed to be deposited. Come to find out they tried to gather and change all my mailing info and then passwords. This was possible as they stole mine and spouses id 's and social sec cards and birth certificates. The only thing didnt have was pin numbers. But as the theft happened the second month i found out the pin was somehow bypassed. XXXX XXXX tho has police report from XXXX district of the Impd fraud unit. XXXX XXXX took longer then the 90 days allotted and then wen i called quickly sent letter after my inquiry that no fraud took place to avoid admitting they had no security that a person intruded and changed my account. They never investigated and then i lost home and bills sky rocketed as i cldnt pay bills like i did every month. I never got my money back so basically they robbed me a third and fourth times.
Company Response:
State: IN
Zip: 46219
Submitted Via: Web
Date Sent: 2019-02-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-23
Issue: Problem with customer service
Subissue:
Consumer Complaint: I've.treid what I've believed to be every thing that the company XXXX XXXX asked for to no avail the company gave me the runaround .form one person to another it was always something else .never got the.honest answer form any of the agents at both levels.it started XX/XX/2018 till XXXX. Of XXXX. The amount of money can form military and Social security disability.for the amount of XXXX dollars I was denied recompense because they said they never received the paper work that was asked of me I have record of dates and times I submitted the ivedest of my complant.sencerly XXXX XXXX XXXX. Phone number ( XXXX ) XXXX or ( XXXX ) XXXX thank you for your serves.
Company Response:
State: CA
Zip: 90026
Submitted Via: Web
Date Sent: 2019-02-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-23
Issue: Lost or stolen check
Subissue:
Consumer Complaint: XX/XX/XXXX I closed an account with XXXX XXXX. This past XX/XX/XXXX a check was cut for {$2000.00} and mailed to me. That check has never reached me. I have tried without success to contact and talk with anyone. It has been 3 years that I have been trying to collect this money in which i had to spend hundreds of dollars in court fees getting together the correct paperwork. I have reached out to the us treasury and ask for help. That is where this company is a branch of. I have tried every avenue i know of to contact anybody with this company for answers to why i have not received this check without any success. i did everything i was asked to do by them initially to receive it which was filing a small estate affidavit which cost me {$200.00} through the court as well as provide all documentation ( death certificate and birth certificate ) After they said they sent the check and i waited a reasonable amount of time to receive it all communication stopped.
Company Response:
State: TX
Zip: 77388
Submitted Via: Web
Date Sent: 2019-02-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A