Date Received: 2018-12-06
Issue: Problem with a purchase shown on your statement
Subissue: Overcharged for something you did purchase with the card
Consumer Complaint: A ) '' On XX/XX/2018 I went to XXXX XXXX XXXX headquarters at XXXX XXXX XXXX XXXX XXXX in XXXX XXXX of XXXX. I spent {$1500.00} when converted into USD from {$200000.00} JMD. I was unable to receive my purchases and requested a cancelation and/or refund in XX/XX/2018 from merchant as well as my credit payment issuers whom were the store manager of XXXX XXXX XXXX XXXX XXXX as advised along with XXXX XXXX. However, XXXX XXXX XXXX has been denying all of my claims including category B listed below. Others were unmentioned here ''. Images are attached. B ) '' On XX/XX/2018 ; I went to the XXXX XXXX check in kiosk and front desk to obtain my boarding pass for that day. I had five suitcases and the airline staff refused to allow any carry-on or free checked bags. I was uncertain that this was the right policy. I was uncertain that this was the right policy for this " XXXX XXXX '' XXXX XXXX arrangement ticket # XXXX. Record Locator XXXX. However, they made no exceptions to my protests. '' " I proceeded to check all bags at the kiosk. I was charged {$610.00} dollars. '' " Upon weighing my bags on the weigh station ; I was again charged {$400.00} after that initial payment ''. " I have submitted a claim to the XXXX XXXX online Customer Support Center with copies of passport, travel/payment itinerary and boarding pass which I had prepaid in the amount of $ XXXX+XXXX prefer seating as well as {$25.00} telephone ticketing service on XX/XX/2018. Noted oncrdit summary in amouns of {$330.00}, {$12.00}, and {$25.00}. '' " I was overcharged for travel services by the XXXX XXXX Agents and Representative 's on day of travel and unreceived benefits during prepaid registration for my choice of ticketing and seating preference in business or first class. I was placed in a group 6 but was next to almost last for boarding. I did not get a first class or business type extra such as baggage fee rules ... XXXX $ {$25.00} for 1st bag ;. {$35.00} for 2nd bag ; ... {$150.00} for 4th bag, ... ..etc. For instance ; Allowances were for >100 pounds ( 51/23kgs to 70/32kgs ) ; >200 pounds ( 62in=157cm ).
Company Response:
State: TX
Zip: 75204
Submitted Via: Web
Date Sent: 2018-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-03
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I use XXXX XXXXs debit card to receive my Social Security XXXX benefits. Today I found my money is being taking by somebody else in severals ATM transactions since the money was deposited on XX/XX/2018. I have tried to contact the XXXX XXXX costumer service all day and is being impossible. I also tried to use the " option '' of reporting theft, lost or stolen card from the menu by pressing a key but the system ignores that and keep sending me back to principal menu. I went Online and read the " reviews '' and complaints written by many other costumers who described exactly what just happened to me. I do believe there has to be something very wrong about this company. It just feels like if they were " working with the scammers ''
Company Response:
State: NY
Zip: 10033
Submitted Via: Web
Date Sent: 2018-12-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-25
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Someone got my card, charged {$220.00} from me, ordered a bunch of stuff from XXXX, XXXX, XXXX XXXX XXXX, there was quite a bit more but I cant remember what else it was that they got. All I know is that when I tried to use it the machine kept on denying my card. So I had to order me a new card, I am still getting money taken from me every month there is almost {$150.00}. missing off my card, I dont go anywhere to buy anything, I dont order online. My S.S.I money is the only way I live, having people steal it from you each month its hard to live on it. I HAVE HAD MY IDENITY STOLEN FROM ME, THATS THE REASON WHY I CANT GET MY CREDIT SCORE UP. There are people out there that is using my Social Security number to get credit cards, all kinds of other things while I sit here trying to get our own place to live, we cant even do that because someone is putting my name to shame or giving me a bad name for using my information. WOULD YOU PLEASE CHECK OUT MY XXXX XXXX ACCOUNT, MAKE SURE ITS NOT ME THATS TRYING TO PURCHASE CREDIT CARDS, LOANS, CARS.
Company Response:
State: IN
Zip: 46221
Submitted Via: Web
Date Sent: 2018-11-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-14
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: On XX/XX/2018 my XXXX XXXX Debit Card was compromised at a hotel in XXXX XXXX Nevada. My Social Security XXXX check is deposited into this account around the XXXX of every month. In XXXX of 2018 the amount of {$1000.00} was stolen out of my account. XXXX XXXX did not offer to help me in any way and treated me very poorly. I was stranded in XXXX with no money no car and no place to stay. they would not accept my calls or would hang up on me. They would not give me any details about my account, have been extremely rude and have not offered to return any of the money while I dispute the {$1000.00} stolen money from my account. It has now been 2 weeks and I to not know anything and have not recovered any of my money. I have read hundreds of consumer affairs complaints where many people are currently going through the same thing.
Company Response:
State: AZ
Zip: 85374
Submitted Via: Web
Date Sent: 2018-12-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-13
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: XXXX XXXX, a division of Comerica Bank, has allowed someone to hack my account and steal approximately {$1700.00}. When I notified them on XX/XX/XXXX the charges were still pending but the customer care rep. said that she could not stop payment. I asked her to close the account and she refused saying that you can't close an account that has pending charges. Her advise was to call the next day. When I asked for her name I was disconnected. Currently XXXX XXXX has locked me out of the online account and telephone. Whenever I call my account number is asked and I receive the message that the new card is in the mail then the system disconnects. I lodged a complaint with the XXXX of Texas. Comerica Bank told the XXXX XXXX XXXX XXXX XXXX XXXX is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Better Business Bureau. '' As of date the fraud division of the bank has had no contact with me. I have copies of my bank history which shows many banking discrepancies. This account is for my adult dependent son who receives SS and SSI benefits
Company Response:
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-11-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-10
Issue: Trouble using the card
Subissue: Trouble using the card to pay a bill
Consumer Complaint: XXXX XXXX XXXX card # XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX froze my account.in XX/XX/2017..will not allow any transactions and refuse my many written and oral requests for a explanation .. I still have a substantial balance in my account.
Company Response:
State: FL
Zip: 34953
Submitted Via: Web
Date Sent: 2018-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-06
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I'm having a issue with XXXX XXXX a Comerica bank this card was provided by Social Security Administration an MY issue is that I purchased a item AND because I'm parsuly XXXX In sted OF getting 1 I HIT 3 and when I figured this out 5 min. latter I cancelled 2 OF them AND this happened on XX/XX/2018 an WISH told me that they would issue a credit within 14 days LIKE there policy states. An then I have gone back and fowored with this online com. Called WISH SO on XX/XX/2018 i called XXXX XXXX to file a complaint an they told me that they would send me a form so i could dispute this issue i never received the letter so i called them 5 more time an they would always say that they would send me another form AND TILL this day I have not received anything, AND remember that I'm in a budget because I'm XXXX
Company Response:
State: FL
Zip: 33055
Submitted Via: Web
Date Sent: 2018-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-05
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I'm on XXXX my check go to XXXX they have my money and I can't get it. Called them and they said it was happening to a lot of people and they were trying to fix it 3 daysstill not fix and can't pay my rent or bills try calling again and there not taking call please hehp soon
Company Response:
State: KY
Zip: 41042
Submitted Via: Web
Date Sent: 2018-11-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-01
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: Step 1 : What is this complaint about? XXXX XXXX Denying Cardholders From Using their Debit Card at XXXX XXXX XXXX locations Nationwide & Not Allowing Cardholders to Open Business Accounts with XXXX XXXX XXXX Step 2 : What type of problem are you having? Discrimination / Violation of 1964 Civil Rights Act Step 3 : What happened? Upon visiting the XXXX XXXX & XXXX XXXX XXXX XXXX Locations Each Location Experienced the Rejection & Decline of Use of the XXXX XXXX MASTERCARD which is a Nationally Recognized Debit Card on behalf of XXXX & Elderly Social Security Recipients. Furthermore, XXXX XXXX also prohibits Cardholders from opening a Business Account with XXXX XXXX XXXX. XXXX XXXX Customer Service Deny a Problem exists, when there clearly is an obstruction policy in place blocking the Debit Card from being used at XXXX XXXX XXXX Locations Nationwide, including the TN XXXX XXXX XXXX Step 4 : What company is this complaint about? XXXX XXXX XXXX of XXXX, Texas. XXXX XXXX XXXX, XXXX XXXX XXXX Locations Nationwide , & Social Security XXXX & Elderly Recipients Are Victims to XXXX XXXX XXXX Discrimination & Violation of the 1964 Civil Rights Act Step 5 : Who are the people involved? Administration & Policy makers of XXXX XXXX XXXX, XXXX XXXX XXXX , employees & management of XXXX XXXX XXXX Locations Nationwide, Social Security XXXX & Elderly Recipients who possess the Nationally Recognized XXXX XXXX XXXX MASTERCARD Debit Card who, including myself, the Petitioner are being denied & Discriminated against due to the Financial Debit Card attached to OUR Social Security Benefits. On Several Separate Dates, I have chosen to visit the XXXX XXXX XXXX Locations in mid-XX/XX/2018 in XXXX XXXX, & XXXX, Minnesota with attempts to use the XXXX XXXX XXXX MASTERCARD Debit Card as a Valid Debit Card MASTERCARD XXXX XXXX in completing Business Transactions as well as linking the Debit Card to Opening a Business Account with XXXX XXXX XXXX in effort to Save 16 % on each of my Business Transactions that may be conducted consistent with Starting a XXXX XXXX XXXX XXXX & XXXX XXXX Business. I am not being allowed to do so as of today, XX/XX/2018. When I have visited the XXXX XXXX Locations in the last year, I have been declined from even using the XXXX cent per minute workstations at XXXX XXXX XXXX Locations in XXXX XXXX & XXXX, Minnesota. In Addition, my XXXX XXXX XXXX MASTERCARD Debit Card is also declined & not recognized as a valid Financial Funding Debit Card when attempting to link it to the 16 % Savings Promotion Business Account that XXXX XXXX XXXX is currently offering. These are incidents of Civil Rights Violations consistent with a Complaint as stated in the 1964 Civil Rights Act. XXXX XXXX XXXX is blackballing Social Security XXXX & Elderly Recipient from using their Benefits & Compensation towards Business Transactions or even the possibility of Starting their own Business Account with XXXX XXXX XXXX of Tennessee. XXXX XXXX XXXX refuses to get involved in the Complaint nor acknowledge that a Grievance exists. XXXX XXXX XXXX XXXX XXXX in MN, TN, & TX ALL Refuse to Address the Civil Rights Violation & Unethical Business Discrimination taking place. US Senator XXXX XXXX 's office was the one whom recommended me to contact CFPB Consumer Financial Protection Bureau after several Failed informal Grievance Resolution efforts towards trying to persuade XXXX XXXX XXXX to simply modify their existing policies to allow Social Security Recipient Cardholders of the XXXX XXXX MASTERCARD to Be used for Business Transactions at XXXX XXXX XXXX Locations Nationwide. This is a Serious Civil Rights Violation, that XXXX XXXX XXXX of XXXX, Texas, & 3 XXXX XXXX XXXX XXXX XXXX are choosing to IGNORE & NEGLECT on behalf of XXXX & Elderly Social Security Recipients NATIONWIDE. Please HELP & STEP IN CFPB Consumer Financial Protection Bureau.
Company Response:
State: MN
Zip: 55404
Submitted Via: Web
Date Sent: 2018-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-10-31
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: *Went to XXXX XXXX ( convenience store near my house ) on XX/XX/18 on XXXX XXXX , XXXX , MN XXXX, and made a purchase of {$7.00} at XXXX. Either dropped or left my XXXX XXXX debit card there without realizing it *XX/XX/18 at around XXXX XXXX, while at home, checked walled and could not find XXXX XXXX debit card, checked car, jacket pockets, etc. *On XX/XX/18 at about XXXX XXXX I called XXXX XXXX-the last place I used the XXXX XXXX card and asked if I had left it there or if anyone turned it in-I was told it was not there-it was not in the safe. *At XXXX XXXX on XX/XX/18, I checked online and found two charges I did not make. Both were done on XX/XX/18 at XXXX, an IVR Money transfer ( for {$840.00} ) and the charge for the transfer ( {$1.00} ) to XXXX XXXX, XXXX. I dont know who XXXX XXXX is and I did not make these charges as I did not have the card at this time. *Called XXXX XXXX at about XXXX XXXX on XX/XX/18 and reported my card lost/stolen. Explained about the money transfer charge and that I did not do it, dont know who XXXX XXXX is. The person at XXXX XXXX was very unpleasant and kept asking if I was sure I didnt do it, and that the pin number for my account had been changed right before this transaction. I told it wasnt me, I didnt change the pin number or do this transaction as I did not have my card/it was lost or stolen. The card was cancelled, and I was given a number XXXX XXXX and told XXXX XXXX would not investigate anything until they received back the paperwork they would mail out to me and I should have by XX/XX/18. *At about XXXX XXXX on XX/XX/18 I called the XXXX XXXX Police and reported my XXXX XXXX card missing or stolen and that fraudulent charges to XXXX XXXX had been made using my card. I was given the Police Report # XXXX. *XX/XX/18 around XXXX XXXX physically went into XXXX XXXX and asked if my card had been found/turned in. I was told by an employee there that they did not have it-it was not in their safe. *XX/XX/18-Called XXXX XXXX when did not get paperwork-they were nasty about it and said I should get it on XX/XX/18. *XX/XX/18-did not get paperwork from XXXX XXXX on either XX/XX/18 or XX/XX/18. Physically went into XXXX XXXX and again asked about my XXXX XXXX card-again told they did not have it-it was not in the safe. *XX/XX/18-Still no paperwork from XXXX XXXX . *XX/XX/18 I was in XXXX XXXX getting ready to make a purchase when a store employee came up to me, out of the blue, and asked me if I was XXXX..she said she had my XXXX XXXX card that I left there on XX/XX/18. I was surprised and confused and asked how this could be as I called once and physically came in two other times asking about this card. She could not give me a plausible explanation-saying that maybe they couldnt read my name on the card-I then told her I always described the cad as a green XXXX XXXX debit cardshe did not give me an answer. She gave me my missing card without asking for any IDit was very bizarre. Later that evening I emailed this information, the entire bizarre situation to Officer XXXX XXXX with the XXXX XXXX Police and as of XX/XX/18 I know he went to this XXXX XXXX to investigate this. *Finally got the paperwork I needed to fill out for XXXX XXXX before they would even investigate the situation. Filled it out and mailed it Certified Mail Return Receipt on XX/XX/18. I received the Return Receipt card showing it was delivered on XX/XX/18. *I received an email from Officer XXXX on XX/XX/18 telling me that he had no information or update for me-that XXXX Express would not be responding to the subpoena until XX/XX/18. I dont know if that means they will be mailing it out to him or how he will be getting the information. I did email Officer XXXX again on XX/XX/18 but have not heard anything back from him. *Tried calling XXXX XXXX again in XX/XX/18, was told there was no information or update, reminded they have 30 to 90 days to investigate and decide if they will reimburse my stolen money. *I have tried calling the Minnesota Attorney General and several attorneys-I keep being told they can not help me I need to call XXXX XXXX who either cant/wont help me or they just disconnect me. I am late on my XX/XX/2018 Mortgage payment, my son let me borrow his checking account to pay other bills and through some confusion and lack of funds on my part due to the stolen money I ended up with {$140.00} in overdraft fees on his account. *I have received no paperwork from XXXX XXXX about the theft of my money from my account. *I do not have a copy of the Police Report as the investigation is on-going and has been delayed waiting on XXXX XXXX to respond to the subpoena sent by the police.
Company Response:
State: MN
Zip: 55379
Submitted Via: Web
Date Sent: 2018-11-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A