Date Received: 2023-11-26
Issue: Problem getting a card or closing an account
Subissue: Trouble getting, activating, or registering a card
Consumer Complaint: Hi I been trying to get us direct Express to have my XXXX funds go on a new card they sent me a new card ok now there fraud department won't release and unlock the card when XXXX has my payments going to the card.
Company Response:
State: NY
Zip: 141XX
Submitted Via: Web
Date Sent: 2023-11-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-26
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: first off let me inform you that throughout this whole process ive been in the hospital having XXXX XXXX XXXX and im unable to get out of bed and have no access to the info required. i gave my debit card to my brother inlaw and asked him to go get me something to eat he came back and told me that the card had insufficiant funds so i called the automated number to check the balance and all it let me inter is the last 4 on my card and it sent me straight to customer service when they asked me to verify the card info they told me i had the wrong phone number the wrong address the wrong pin number and the wrong email address and in order to fix it i would have to go in person with my id to the social security office after a few days i was able to talk my sister into going there in my behalf and she got them to talk to me on the phone and they changed the info back on my card and in the mean time i had ia direct deposit added to my account and i had already called the bank to dispute the original transaction of {$250.00} on my card the very next morning i tried to use the card to pay my copay at the hospital and the card was declined i called the bank and my credentials had been changed agin and {$1600.00} had been removed from my account so i had to dispute all charges made and none were made by me the bank says they sent me a letter requesting more info that i never recieved some of the money was put back into my account i had allready got a new card today i got a letter saying that a claim for {$650.00} was denied and they had closed the dispute i have to have that money and they dont want to give it to me i still have 6 unpaid disputes that have not been paid back to me only 3 disputes were paid out of 9
Company Response:
State: TX
Zip: 75061
Submitted Via: Web
Date Sent: 2023-11-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-22
Issue: Problem getting a card or closing an account
Subissue: Trouble getting a working replacement card
Consumer Complaint: My debit card expired on XX/XX/XXXX of this year. I contacted Direct Express customer service on the XXXX of XXXX. At this time I was informed that a card had been mailed on the XXXX of XXXX. On XX/XX/XXXX, still without a card, I contacted customer service once again. During this call I was issued a second card. On the XXXX of XXXX I contacted customer service yet again. This time wanting to transfer fund to an account I am actually able to access. I was told this can not be done without a card and that the replacement card for the one that expired on the XXXX of XXXX technically isn't late yet as it hasn't been XXXX business days since it was order. So, through no fault on my part, I have been unable to access any funds in my Direct Express for the past 22 days and all the customer service people could do for me was to tell me that my replacement card isn't late yet because it hasn't been XXXX business days. How is this acceptable? Why is it that Direct Express is allowed to continue to work with the federal government when they have such disregard for the people that are their customers?
Company Response:
State: NM
Zip: 87111
Submitted Via: Web
Date Sent: 2023-11-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-13
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: The PROBLEM is with the HEADQUARTERS COMERICA BANKXXXX XXXX XXXX XXXXXXXX XXXX XXXX- XXXX TEXAS BECAUSE THEY WOULD NOT 'NIP THE PROBLEM AT BUD '' - XXXX XXXX XXXXXXXX XXXX XXXX - REGARDING COMERICA XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX - MAIL CODE XXXX ( XXXX XXXX / XXXX XXXX - XXXX XXXX MN XXXX first regarding payments from the Trust- as XXXX Signed in XXXX XXXX XXXX XXXX XXXX then I couldn't get another COURT date there for contempt of court, etc ) because they kept deleting\postponing/ canceling\ court dates-in CA as well as Messing with FEDERAL Lawsuit ( s ) one against XXXX XXXX XXXX in OH, XXXX - XXXX XXXX in NY and where XXXX `` SETTLEMENT CHECK '' for XXXX was from in RI for a {$160000.00} DUE from XXXX - ordered to make me " whole '' for XXXX made me wait XXXX RECEIVE- then sent the {$8.00} check from RI- that started my Federal Lawsuit - against COMERICA BANKS ( including XXXX TX, MI, MN, CA ), ALL XXXX XXXX XXXX BANKS, plus Comptroller of Currency / City of XXXX XXXX of XXXX XXXX XXXX and various people stealing from me/ and trust account - XXXX SPARKED the Lawsuit- XXXX XXXX accepted/ filed in XXXX XXXX XXXX XXXX - XX/XX/XXXX ( covid ) and assigned to a PARTICULAR JUDGE- but then " XXXX XXXX XXXX XXXX Friend of the DEFENDANTS ( and my brother XXXX IN CALIFORNIA and his old time friend ( I met when he was about XXXX XXXX XXXX - in XXXX Introduced XXXX XXXX XXXXXXXX XXXX- " superior court JUDGE '' by my brother XXXX- now his Attorney in XXXX XXXX, CA XXXX and XXXX the XXXX eattery- XXXX XXXX ( who said his XXXX ( XXXX or XXXX old XXXX XXXX XXXX ) couldn't be present- XXXX now the XXXX XXXX deleted the defendants from BOTH Federal Lawsuits ( including deleting COMERICA XXXX, and others as well as ALL XXXX XXXX XXXX OF XXXX XXXX OF XXXX XXXX, Comptroller of Currency AS WELL AS XXXX XXXX- and XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX - and My Personal XXXX XXXX HOME - even bribing/ threatening MY attorneys, and telling attorneys/ police I'm a XXXX XXXX XXXX XXXX XXXX- where I almost got XXXX '' ( the Cops gave me their Id Cards and wanted me to file DEFAMATION lawsuit as well - because of the FALSE report by XXXX XXXX- I almost was XXXX '' ) - etc/ and XXXX + XXXX ( plus all attorneys involved from the second lawsuit ) - Before sending XXXX XXXX XXXX to XXXX XXXX XXXX " and when it was sent back ( as FRAUD / mail theft- ) to XXXX - ( never reinstated OR defendants added back on ) -then TURNED ON WATER at my DUPLEX, damaged property, damaged XXXX trucksXXXX XXXX XXXX XXXX XXXX on several occasions- and now IGNORES my emails for Missing XX/XX/XXXX mailed PAYMENT - RENEW OF BUDGET - for the LUMP sum put in my XXXX XXXX for XXXX year- and INGORES the MISSING XXXX XXXX i Requested, as well as normal reimbursements Property taxes, Vet care, outside of the Budget amount - etc- as well as any contact since I sent them the FILED LAWSUIT that was stolen out of courts - EVEN the TEXAS DEPT OF BANKING ignores emails ( promised in 2 days ) and COMERICA ONLINE HELP REQUESTS- So far my DUPLEX - XXXX is DAMAGED and UNRENTABLE, I CAN '' T get my missing XX/XX/XXXX never mailed out XX/XX/XXXX - or MY XXXX SCHEDULE I NEED NOW - for XXXX for XXXX tax period not to mention the {$50000.00} DUE ME at the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX '' where XXXX XXXX XXXX ( XXXX XXXX, CA kept kicking the Can to pay me " - and still NEVER DID - saying XXXX XXXX is the TRUSTEE ( get it from her XXXX ) XXXX XXXX actually sent me a UNSIGNED COPY of the ( revised ) trust " alleged to be " the XXXX made by my Father IN WISCONSIN ( XXXX XXXX XXXX XXXX XXXX ) Just before he was taken by my Brother, Attorney ) to CALIFORNIA to XXXX weeks later- so I would have to contest a WI ( altered Trust of WI ) in CALIFORNIA where every COURT DATE was CANCELED- Last XXXX XXXX XXXX where they altered my name- ) the year before that they ALTERED my NAME and XXXX XXXX XXXX so bad im surprised I received it at all- I HAD ENOUGH Of {$6000.00} water bills put on my TAXES XXXX I DO NOT OWE- they turned ON my water/ garbage services- without my knowledge or permission - even stealing XXXX complaints as well to STOP IT-, ALL MY CARS/ TRUCKS/ BICYCLES < REAL ESTATE IS DAMAGED, - MONEY IS STOLEN FROM ME, and im IGNORED- i had enough and I AM NOT TAKING IT ANYMORE- I WANT My XXXX FEDERAL CASES REINSTATED WITH ALL THE DEFENDANTS BACK ON- I want the {$50.00}, XXXX from XXXX XXXX ( {$100000.00}. left to my XXXX XXXX XXXX ) I want justice from XXXX XXXX ( my brother new younger wife at the time ) stealing all moms jewelry, XXXX XXXX collectables, and Jewelry stolen from the XXXX mom left to me ( as well as items on Page XXXX ) - JUSTICE - I WANT JUSTICE and my XXXX Schedule I asked for XXXX )
Company Response:
State: WI
Zip: 53214
Submitted Via: Web
Date Sent: 2023-11-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-13
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: I requested copies of all my statements and disputes filed. None have been approved despite the fact I XXXX documents to provide proof of my claim. It has been over XXXX in disputes and kone have been resolved. I had a problem with ide tity theft. I was unaware that my benefits had been paid as of XX/XX/2022. Maybe earlier than that. I did not receive my card until XX/XX/2022 and due to my XXXX I did not see what was happening. I am XXXX XXXX and since finding out have learned my lesson. My XXXX XXXX we're either skinned or directly taken out of my account but direct express denied any accounts bring linked to mine. Social security has a different set of details that reflect the amounts bring paid out. However, more than {$250.00} we're being refuced on a monthly basis. Every time I have called I have been detoured and the XXXX never gets resolved. I would like for direct express to recount every vebegit amount XXXX and refund my disputed amounts. In XXXX, there was $ XXXX taken out of my account. I disputed and filed a police report. This dispute was too denied. This isn't the only financial institution that has been affected by the identity theft. As a whole, it has caused me great and significant hardship. I would appreciate it if this gets resolved promptly. XXXX has passed and I am close to fing a civil harassment lawsuit because if situations like this. In which I have been blamed for JEOPARDIZED for something I have konostt of. Because of every agency and my financial institutions not completing, I am now XXXX. And unable to pay my rent. I need my funds XXXX
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-13
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I was approved for XXXX in XXXX from Washington State during this time from XXXX and XXXX Mississippi including XXXX XXXX LA and now XXXX XXXX Missouri I have been trying to contact Direct Express through the automated phone number in regards to filing disputes and receiving bank statements regarding my Federal benefits I have been cut off no response including receiving false documents and unknown amount of prepaid debit cards that are still currently active and my name XXXX XXXX XXXX XXXX and XXXX XXXX and XXXX XXXX has or is still being used to illegally collect Federal benefits through the process of international funds and currency as Direct Express and Comerica Bank have been in the news this year for banking fraud and identity theft issues regarding the elderly and XXXX including VA beneficiaries about their accounts and funds not being available or stolen. I believe that this company should be held accountable for their banking violations if all laws and regulations just in XX/XX/XXXX they were sued by several states for violating banking laws they also are or were using my personal information to attain Federal benefits including using my children 's personal information through fraud and identity theft please investigate as these people or group maybe using this for Tribal benefits and Federal benefits illegally
Company Response:
State: MO
Zip: 641XX
Submitted Via: Web
Date Sent: 2023-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-08
Issue: Trouble using the card
Subissue: Problem using the card to withdraw money from an ATM
Consumer Complaint: I have tried to get access to my social security money in my Direct Express account for XXXX year now. Given the runaround. A passport, Social Security card, and XXXX other XXXX IDs have been provided. They are all valid but they reject every ID but when asked why they are rejected they say, " I dont know ''.. I need them to allow me access to my money ASAP. I am about to become XXXX and do not have money..
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-07
Issue: Advertising
Subissue: Confusing or misleading advertising about the card
Consumer Complaint: XXXX XXXX XXXX said to notify them of any emails from XXXX XXXX because they are scams. i called and told them i am having identity theft issues and fraud i am trying to pinpoint. I also had them lock any online access to my account. They said they are did this. I went online 3 weeks later and it is still available to look at all my activity on my computer and other devices. I called them again today and XXXX XXXX would not acknowledge that they did or did not do anything to put a fraud alert on my account. I then needed to get all of my statements from XXXX XXXX to go over any fraud activity. My mail at my house is not coming to me for some reason so I requested they change my address temporarily to receive the statements i need. This may effect my XXXX XXXX housing with the change of address temporarily so I am XXXX XXXX XXXX.
Company Response:
State: CA
Zip: 92620
Submitted Via: Web
Date Sent: 2023-11-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: XX/XX/XXXX through XX/XX/XXXX I had XXXX unauthorized charges separate charges to my XXXXirect express Comerica debit card for numerous amounts. I had tried my hardest to get a hold of XXXX because all of it went to XXXX play someone from XXXX play it was all on my bank statement their address they format their name XXXX play and they would not. Theres no place to get a hold of them and I tried everything. I emailed every email they had. I sent them pictures of my bank statement with their name and everything on it with the charges no one lives here with me. I am alone XXXX hours a day. Ive never once in my life had XXXX single XXXX play charge on my bank statement ever in my lifetime never have. I once played a video game game or whatever they sell on that site they know that the history knows that and then when I did get a hold of someone because it was a callback number they leave them information they call back they called me back and I said that to them which there were people that couldnt really do anything about it they could take your money but they couldnt do anything about the fraud, they continuously let them take money after money out of me until I had {$.00} left in that bank account. I had no money for food that month. I was so upset I literally was having XXXX XXXX after XXXX XXXX. I put a freeze on my account in a lock the credit card account because I couldnt get a hold of the bank for XXXX days I tried the robot told me you have reached a high velocity of calls call back at another time, and that was at all hours of the night and day this is at Comerica direct express Social Security my bank account whatever debit card and finally the fourth day when I get to get a hold of them I was put on hold for two hours and 40 something minutes I videotaped it on my other phone I have proof no one ever came. I hung up after stressing out for almost 3 hours waiting for someone to come on the phone. They put me on hold for the dispute department and no one ever came to the phone, so I switched banks now I finally got out of that Comerica bank and I went to a credit union that was more legit than these people were insane. You could not get a hold of them no matter why it caused me so much stress and anxiety. I I have an anxiety disorder, and I almost put me in the hospital. I cried the whole month I couldnt get them to stop. I emailed XXXX I disputed every single charge they made me fill out a form for each and every separate charge that was on there, and then nothing happened so I did it again and nothing happened. I did it again nothing but I spent so much time and energy trying to fix this because they knew it was not mine. They knew they could look through my records and see that Ive never once in my life my whole entire bank statement was all XXXX XXXX, XXXX, XXXX XXXX. Ive never in my life and they knew that and they did not they didnt stop them from taking the money after I said it was not me stop stop stop they did not care they just kept letting it go for the whole month like {$.00} left in the bank thats the only reason why they stopped, and I switched banks close that bank account. I never got one cent returned to me. I was disgusted. I just want all off my phone completely I was so disgusted so I begged every email every phone number. Every I even went on the person who made XXXX who created XXXX and I found his XXXX and I left messages on that and then in the CEO of XXXX. I left messages on theirs and sent them the pictures of my statement being its the whole thing is all XXXX play why would I spend my whole check on XXXX play bills to pay in food to buy I starve that month no one cared to bother even emailing me a personalized anything all I got is plain old simple thing that they give out to everybody email that that was just generic and I didnt get a sent back. I was disgusted so upset spent all that time filling out each and every form for each and every amount and nothing insane. This had to be a scam, because every single XXXX of it went to an actual play, XXXX in their XXXX XXXX or whatever XXXX where their actual building is, thats where all the money went. Why wouldnt they person who got my debit card number by anything other than XXXX play come on they wouldve bought a TV or Something phone no they bought all XXXX play stuff and I have proof I have the snapshots of all my bank statement online so I can send them to you any day anytime
Company Response:
State: NY
Zip: 128XX
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-04
Issue: Problem getting a card or closing an account
Subissue: Trouble getting, activating, or registering a card
Consumer Complaint: Around the XXXX XXXX of XXXX I attempted to make a withdrawal when received a error message that my account was no longer valid. This drew a red flag because my card was still good until XXXX of XXXX XXXX XXXX XXXX. I immediately called Direct Express and was advised to get a new card. Upon receipt of the card I was requested to submit proofs of identification which I submitted only to have them declined over XXXX over again without explanation. This left without access to a substantial amount of money placing me in financial hardship XXXX XXXX XXXX dollars to be exact
Company Response:
State: PA
Zip: 18951
Submitted Via: Web
Date Sent: 2023-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A