Date Received: 2024-01-03
Issue: Unauthorized withdrawals or charges
Subissue:
Consumer Complaint: In XXXX of 2023 I paid for a Dr appointment and then was remembered direct express refuse the initial refund and the refund was on hold I finally got intouch with direct express and they reversed the charge then on XX/XX/2023 direct express took XXXX $ off my card without any explanation of letter or phone call or email I've been trying to reach them but I can't get through I just want a explanation as to why they couldn't contact me thanks
Company Response:
State: FL
Zip: 329XX
Submitted Via: Web
Date Sent: 2024-01-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-02
Issue: Problem getting a card or closing an account
Subissue: Trouble getting, activating, or registering a card
Consumer Complaint: Try to call customer support to ask why they started charging fees for ATM withdrawals. Like ALWAYS a recording says to call back during non peak hours and hangs up on me. This is a government benefit card that people rely on to live and are not even put on hold!
Company Response:
State: IL
Zip: 62002
Submitted Via: Web
Date Sent: 2024-01-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-02
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: Documents attached are detailed description of what happened. The bill was not paid after I had continuously for the past XXXX years on the XXXX or XXXX of every month asked the tellers if the debt have been paid. On XXXX XXXX XXXX, the bank teller at Comerica bank informed me that it had been paid, I later received a letter from XXXX XXXX saying that it has not been paid. XXXX XXXX has been trying to charge my card, but the bank was not responding nor sending the money.
Company Response:
State: CA
Zip: 92101
Submitted Via: Web
Date Sent: 2024-01-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-03
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I filed a claim with my XXXX card, for the transactions I did not make, which took most of my money, and I have yet gotten anything XXXX, I sit on hold for hours waiting to talk to someone, I had many transactions from the same place on my card which I looked up online n it goes straight to the XXXX company out of California, I have done everything required n yet I have not received my money, the names from the transactions are from a XXXX, and XXXX, with the same address in California, different amounts in a pattern of XXXX, XXXX XXXX, XXXX XXXX, XXXX through out a whole month and half that i which they took my money, I don't know i what other information to give the social security direct express card. I have changed cards changed, emails, changed passwords, and I have yet gotten my money XXXX. There was about XXXX in purchases that I did not do. For the months of XXXX AND half of XXXX 2023 I would like my money back
Company Response:
State: TN
Zip: 383XX
Submitted Via: Web
Date Sent: 2024-01-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-29
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: My social security is paid via Direct Express debit card. XX/XX/2023 I paid to bills one for XXXX, and XXXX. On the XXXX I noticed two transaction that I didn't make I called to dispute them my debit card was closed and a new one came in the mail. My bill for XXXX was not paid because the card was closed down but the other bill went through. The two transaction for XXXX hasn't been refunded they keep jerking me around and are very rude and hang up on me. I am the victim and direct express continues to victimize me. I live off of social security money and this is a hardship. I have a claim number, XXXX, it for one disputed transaction I have tried to have them add the two other disputed added to that claim they just don't want to refund my money. This is stealing. I am so tired of them hanging up on me. Is this how government workers do business? XXXX they are out of control. This is my money not theirs. I will file a complaint with social security as well because direct express is good for nothing, I will stop my money going to these government thieves. Thank you.
Company Response:
State: WA
Zip: 98155
Submitted Via: Web
Date Sent: 2024-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-29
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I've been with this company since the onset of my XXXX 2013. It is comerica and it is direct express. And I have had approximately XXXX situations where some weird charges were happening on my card. From like a XXXX XXXX or just weird things that I did not do. The transactions were noted as physical transactions in New York. When I lived in Arizona stuff like that. And they have never returned any of my money. They hlied to me refuse to disclose transaction. Altered the list of my transactions in order to send me a list that they said was complete but it was not because the agent prior to them had sent me a complete list of my transactions. They lock my card for No reason whatsoever, and then it takes me A couple weeks to be able to get through Their customer service line to inquire about why my account is locked. Then I go to pay my bills. And they send a do not honor notification with no other explanations or phone numbers to contact them out. They just won't pay it even though I literally just got my check. They do this all the time every month. I have incurred so many late fees because of this company and I have. Had so much money taken for me and proven that I didn't do it yet. They have not given me any of my money back. I am on a fixed income. I have a XXXX daughter. I have XXXX dogs and I have built. I can't afford to keep this company anymore. I need help. And I want them to give me my money back.
Company Response:
State: ND
Zip: 58703
Submitted Via: Web
Date Sent: 2024-01-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-28
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: I receive my s.s.XXXX benefits on a direct express debit card on the third of every month on XX/XX/XXXX I received my monthly benefit of XXXX dollars. After paying bills the day of the third I had somewhere around XXXX left on the card. The next day XX/XX/XXXX I attempted to use the card to make a purchase only to have it declined for insufficient funds to which I immediately contacted direct express and found that there were multiple online charges applied to my card that were authorized by direct express even though there was a restriction placed on the card so it could not be used online not even by myself. Once I had informed direct express about the fraudulent charges the card was canceled and a new one ordered and sent out to me and the paper work to file the charges as fraudulent officially. Which I received the new card in six days but still to this day have not received the official paperwork to file a claim even after several requests and supposedly more claim forms were sent out to which I never received any of and since they only give you 10 business days to reply to the fraud charges I wrote it all out on plain paper and emailed it to them and faxed it also. Only after multiple calls to their fraud department were made I was told a provisional credit may be coming or might not no one could tell me one way or the other finally after checking my new card at the atm did I see that a credit of XXXX dollars was put on my card which was a real surprise because my claim was for only XXXX dollars but it really didnt matter because I didnt have the money a week before they took it all back which put my account into a minus XXXX dollars with no notice what so ever only after receiving a letter from them a week and a half later that said they had finished their investigation and had concluded that they were authorized charges even though the card never left my pocket or was put of my site and there being a restriction of not being able to be used online and that they considered the matter closed did I even know what happened this is the second time in ten years Ive had fraudulent charges that I never received the official paperwork for it always somehow gets miraculously lost in the mail but the new card always seems to find its way and it has gotten progressively harder and harder to even get ahold of a live person to even talk to most people just give up Im disgusted with them and will find an alternate financial institution
Company Response:
State: TX
Zip: 79763
Submitted Via: Web
Date Sent: 2023-12-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-26
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: On XX/XX/2023 {$270.00} was stolen from my Direct Express XXXX XXXX/On XX/XX/2023 the money was put back on. On XX/XX/2023 {$230.00} was stolen from my Direct Express XXXX card and I have been trying to reach direct express for 2 weeks and when I call they say we are going to transfer you and they hang up on me. Two companies from California stole XXXX XXXXXXXX XXXX XXXX and {$130.00} by XXXX XXXX XXXX XXXX, in XX/XX/2023, totaling XXXX XXXXXXXX both companies I have no knowledge of and did not authorize the transaction. I can not do a Fraud/Dispute Claim because Direct Express keep hanging up on me for the {$230.00}
Company Response:
State: NY
Zip: 10036
Submitted Via: Web
Date Sent: 2023-12-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-25
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I made XXXX deposits in XX/XX/2023 I opened my account in XX/XX/2023 the only deposits I have been able to make totaling XXXX dollars. I have had no clue that they clear I had no notification. Nothing till I checked my account and forgot I had made those deposits I go to the ATM and decline I tried to go login online no access I did get a letter stating that funds are on hold due to suspicious transactions I never knew anything about the investigation on my account didn't know account was froze until everything started to get returned my car payment overdraft returned stating due to hold on my account. If the checks cleared they have a law called XXXX rule and it's way past that hold time. I have been lied to told excuses after excuses about why I was even lied to a discriminated against. It's alarming for the fact they are my bank and should be protecting me all the returns have lost my car due to non payment goanna lose slot if they can't resolve this. I was told to into the branch and sign a affidavit taking responsibility that turn into oh no we need all parties to come in and sign. If they was going to go onto the bank they could have without me but they endorsed the checks because of their moving situation I accepted the payment t for the construction clean up of the old property they sold to XXXX company these people are millionaires and have moved on with their life. So in the end XXXX reachable but I would assume the bank XXXX would have had a better chance than me by now its been over 6 months now. I have been basically told we dont know if youre a lying to my face and I was told to contact a person I. XXXX department who is never ever available not one has returned XXXX of my calls messages nothing I have talk to. Complaints department who promised to call me back never has I been waiting since XXXX this is frustrating. And wrong I feel like they are expecting me to give up by ignoring me so they can keep I the money. No one is looking to file for a return because there is no fraud being committed I refuse to allow thus bank to steal from me I have sent complaint to bbb they recently closed case due to the person responded and they said nothing about nothing I have called them they to have yet to call me like they say they would now they just say we need all partys signatures well you already have them the checks cleared from. The paying bank without any doubt but now my bank is doubting me its wrong g and they need to release my funds at once and close my account
Company Response:
State: CA
Zip: 92101
Submitted Via: Web
Date Sent: 2023-12-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-24
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I reported my card lost and I also reported transactions that wasn't me Direct Express only gave me XXXX back as a provisional credit I'm missing a lot more. This is my kids money & now I don't feel comfortable getting their money on this card since it's so easy for people to steal it but so hard to get it back. They act as if you are lying when you dispute transactions it's crazy. I'm a huge advocate for my kids & I want all their money back.
Company Response:
State: CA
Zip: 92040
Submitted Via: Web
Date Sent: 2023-12-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A