Date Received: 2023-12-21
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Basically what happened was usdirectexpress. Let v someone inn Virginia accessed my acct. taking close to XXXX dollars. Then locking me completely out of my acct for XXXX months now. I contacted the XXXX XXXX XXXX. They told me I o can not file a complaint until I provide bank statement from us direct bank. I am completely locked out of my acct. Direct express bank statement to my own acct. I am starving and broke and rent i due. They are going too me homeless.
Company Response:
State: CA
Zip: 92101
Submitted Via: Web
Date Sent: 2023-12-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-21
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: The bank closed my debit card XXXX for suspicious activity, I clarified that activity as valid and even that the bank refuses to give me a new debit card. I been requesting this many times by phone but they say that my account is under review. Until now I dont have any letter or explanation what is happening with my account.
Company Response:
State: FL
Zip: 33155
Submitted Via: Web
Date Sent: 2023-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-14
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: My social security check was stolen by someone I didn't know, they stole {$1000.00} at a ATM machine I had the card with me from Direct Express
Company Response:
State: MD
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-12-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-11
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: On XX/XX/XXXX I went to ATM location at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX OR, XXXX. I request withdraw in the amount of {$1000.00} USD from machine. An error message appeared only momentarily and said hardware malfunction error -- your cash has been retracted. The money dispenser never opened and I never received money that I requested yet the ATM still debit my card this entire amount of money leaving me in a desperate financial situation, causing both emotional distress and physical distress, I have not showered in a week, I can't pay bills or even buy simple daily essentials to survive on. Nearly my whole benefit deposit is gone. Ok so first thing I do is go into the bank next day during opening hours. They absolutely do nothing for me, they tell me to go call the number on the back of my debit card and file a dispute ( with ) XXXX XXXX. I go ahead and do so but still over a week later neither XXXXXXXX XXXX nor XXXX XXXX has refunded my account. I call XXXX XXXX daily and there is absolutely no updates for me. I have repeatedly asked for a provisional credit to be applied to my account and they continue to draw this out as long as they can. My claims are not being taken seriously, there is a great deal of lack of urgency as this is not a small amount of money, this is a {$1000.00}. This is not ok.
Company Response:
State: OR
Zip: 97701
Submitted Via: Web
Date Sent: 2023-12-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-11
Issue: Trouble using the card
Subissue: Problem using the card to withdraw money from an ATM
Consumer Complaint: After I used my direct Express comerica Bank pre paid debit card at the XXXX ATM machine at XXXX XXXX XXXX, XXXX XXXX, Florida, XXXX on XX/XX/XXXX at XXXX to take out {$600.00} that left me balance of {$200.00}, I then started having issues with my direct Express comerica Bank XXXX on XX/XX/XXXX at XXXX XXXX XXXX XXXX XXXX XXXX XXXX FL XXXX And at XXXX XXXX, it stated chip error and card not valid. When I went back to same XXXX ATM machine at XXXX it printed receipt saying the number of daily withdrawals has been exceeded, please contact your card issuer. And receipt shows no balance. I never used my card to get any money out on XX/XX/XXXX. I tried calling customer service to get agent on phone but it won't allow you to talk to live agent, it gives you pre recorded junk messages no option for live agent, was only able to close out card and request new card, But not able to dispute any charges on the account nor tell agent account is compromised putting my XXXX benefits at risk of further be stolen. I reported card damaged and requested a new card be mailed not received yet.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-12-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-11
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: XXXX XXXX is XXXX XXXX XXXX. he receives social security from his deceased mother he is an XXXX. I checked his social security and XXXX dollars was missing. I checked the statements and it it so obvious it is fraud. there are sometimes up to 20 transactions a day for anywhere from XXXX cent to XXXX dollars. the purchases are from all over the country and all over the world. Direct express only returned XXXX. I am seeking an additional XXXX. if you google direct express you will see that they have had several lawsuits and 1000s of claims on losing funds. they are known to do this. they have a terrible reputation. This is government money that is going to an orphan is there a sadder statement? please help me to return those funds to this great XXXX man.
Company Response:
State: PA
Zip: 184XX
Submitted Via: Web
Date Sent: 2023-12-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-11
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: I had emergency XXXX on the XXXX of XXXX and came home a few days later. I had a girl that Cleaned my house once every XXXX weeks. She came and helped me with my bathing and cleaning. I received a message from my bank saying there was unusual use of my card. So I checked my account and there was many uses without my consent. I realized my wallet was missing. I got a hold of the bank and they took a report and told me what to do. 2 days later they sent me a letter stating that the card chip or something was checked and they declined me my funds. I spoke to XXXX different people about this at the bank and I got no where. I'm XXXX and XXXX yrs old. I count on my money to pay rent and utilities. Please help me to understand this. I also gave the bank the girls name that took it.
Company Response:
State: CT
Zip: 06114
Submitted Via: Web
Date Sent: 2023-12-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-09
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I went to go take money off of my son 's XXXX card to pay the mortgage ( it's a direct express card ) I went to the ATM and it said insufficient funds, so I tried it again and the same thing. So I went to the car and called my card to see if the money was put on there and they did. Then I called and checked the transaction history and when I heard the charges I immediately hung up and called to dispute the charges. The charges are on XXXX XXXX XXXX XXXX in the amount of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. The second charge is the exact same as the XXXX except it XXXX. one minute later. The next charge is XXXX XXXXXXXX. in the amount of XXXX at a XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Im confused on how anyone obtained this information as I only use the card at the end of the month or the XXXX of the month at an approved ATM. I don't use it at stores or online and I don't keep ANY cards stored in my phone. I've already filed a police report with XXXX XXXX XXXX XXXX XXXX
Company Response:
State: CO
Zip: 81001
Submitted Via: Web
Date Sent: 2023-12-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-08
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: For the past three months, I've experienced an unimaginable hardship due to a series of inexcusable errors on the part of Direct Express. My Social Security benefits, which are essential to my survival, were inexplicably suspended due to alleged fraudulent activity on my account. Despite submitting my ID and Social Security card multiple times, including with the assistance of my social worker, Direct Express repeatedly rejected them as invalid for frivolous reasons like being XXXXXXXX XXXX XXXX or requiring a digtial camera. This bureaucratic nightmare resulted in me nearly losing my housing and facing severe physical and mental anguish. I was forced to endure extreme hunger and exhaustion, scraping together whatever resources I could to survive while recovering from a serious car accident. This situation has caused me immense emotional distress and financial hardship. Direct Express 's utter lack of transparency and disregard for my basic needs is deeply disturbing. They failed to communicate the issue effectively, even to Social Security representatives, and offered no explanation for the delays. This callous behavior has left me feeling vulnerable and helpless. I am currently pursuing legal counsel to address this outrageous situation. Direct Express must be held accountable for their negligence and the suffering they have inflicted upon me. I urge them to immediately release my withheld benefits and provide a comprehensive explanation for their actions. Additionally, I demand compensation for the pain and suffering I have endured as a direct result of Direct Express 's incompetence. Their actions have caused me significant physical, emotional, and financial harm, and they must be held responsible for their egregious misconduct. I trust that you will take my situation seriously and assist me in seeking justice.
Company Response:
State: WA
Zip: 992XX
Submitted Via: Web
Date Sent: 2023-12-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-07
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I've been trying for XXXX months to access my account so I can pay my bills and debts, I've sent my driver 's license, social security card and birth certificate numerous times and they keep saying that it s no good if anything, been hung up on couple times they keep saying that they will call me back, but never do.i have been to the social security office and they say my money has been sent to direct express, but direct exspress will not give me my money..
Company Response:
State: MS
Zip: 386XX
Submitted Via: Web
Date Sent: 2023-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A