Date Received: 2022-04-06
Issue: Other transaction problem
Subissue:
Consumer Complaint: I noticed I was locked out of my Coinbase account on Monday morning XX/XX/XXXX. I tried to get in and it would not let me. I contacted Coinbase to let them know I believe there was unauthorized access of my account. They then made me reverify my account. There was also a {$1000.00} XXXX request of my bank which I did not authorize. On Tuesday, XX/XX/XXXX I filed fraud reports with the FBI, FTC and XXXX, MN Police Dept. When I was able to access my Coinbase account, someone took my {$150000.00} in cash and bought XXXX XXXX and somehow moved them out of my account. I say somehow because the only account I had set up to take and receive funds was my bank, none others. On XX/XX/XXXX, Coinbase support replied back to me that they are not responsible if someone gets an individual 's login credentials. I called the XXXX XXXX and MN Department XXXX XXXX to report the fraud. The XXXX XXXX said there is nothing they can do since I reported it to the FBI. The MN XXXX XXXX XXXX was going to reach out to Coinbase. I checked with my phone provider XXXX about security breaches on my phone and they said they could not see any.
Company Response:
State: MN
Zip: 55024
Submitted Via: Web
Date Sent: 2022-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-06
Issue: Other service problem
Subissue:
Consumer Complaint: I am a partner in a XXXX XXXX XXXX and in XX/XX/XXXX we applied for a XXXX account with Coinbase. We signed an agreement and provided all documentation required. We have followed up with Coinbase Client Onboarding and the agent XXXX XXXX of Coinbase over XXXX times by email, sometimes multiple times in a day to open the account. The Coinbase Website advertises Private Accounts for companies such as our XXXX and XXXX, but there is no way to reach anyone in customer service at Coinbase that is familiar with the accounts such as these that are advertised and their Website complaint system is a loop that never leads you to a person who can resolve the issue. I filed a complaint with Coinbase on XX/XX/XXXX, and after three weeks they contacted me by email to ask for additional documents which were all sent to them on XX/XX/XXXX. On XX/XX/XXXX, a request was made to sign the application agreement again, although they did not provide a link for signature. We advised them that the agreement was signed for a second time in XXXX XXXX XXXX, and then they followed up in an email saying they had everything they needed. We still have no account after 7 months.
Company Response:
State: NY
Zip: 11375
Submitted Via: Web
Date Sent: 2022-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-05
Issue: Fraud or scam
Subissue:
Consumer Complaint: So I got scammed by someone who tried to say I have to resigster defi-plan beacon chain. I did wire transferred on XX/XX/XXXX to XXXX to the Coinbase and transferred to the coinbase wallet. Through the coinbase wallet, and type the XXXX XXXX XXXX Then I clicked " receive '' button. Then it atomically move my USDT money to the mining pool. So I lost my control to withdraw my money. Now on my account, it is a 0 balance, but on the defi-plan platform, it says XXXX dollars. I've depoisted XXXX dollars from my personal loan, and my parent 's retirement plan. I've contacted with this problem with Coinbase customer serive, XXXX bank and police deapartment XXXX MA. Coinbase told me they can't help to get funds back and I am really frustrated how to do it. My payments are coming and I don't have any money left beside the money in the platform. I also changed the allowance from unlimited to 0 dollars through XXXX XXXX XXXX XXXX Please help with this problem.
Company Response:
State: MA
Zip: 02478
Submitted Via: Web
Date Sent: 2022-04-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-05
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: On XX/XX/21, I attempted to make a transaction at XXXX for {$2400.00} on my coinbase visa card ending in XXXX, tied to account associated with email XXXX. The transaction could not be processed, so it was refunded. I made another transaction again on XX/XX/21 for XXXX and the same thing happened. In total, I'm owed {$4900.00}. I opened up a case with Coinbase to resolve the issue, and have the funds credited back to my account. it's been nearly 5 months since I did the transactions, so something is clearly wrong. XXXX # XXXX opened. XXXXReplied with requested information XXXXFollowed up on the case, asking for an update. To this date I have received no response. I've attached screenshots of the transactions in question, along with all of the email correspondence.
Company Response:
State: NC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-04-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-04
Issue: Fraud or scam
Subissue:
Consumer Complaint: Coinbase promises {$4.00} for taking a lesson about learning about Coinbase wallet. They do not mention that I have to sign up for the wallet until I'm almost through the lesson. I can't complete the lesson without doing the wallet thing.
Company Response:
State: VA
Zip: 224XX
Submitted Via: Web
Date Sent: 2022-04-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-04
Issue: Money was not available when promised
Subissue:
Consumer Complaint: As shown in the attached image, the withdrawal was initiated on XXXX XX/XX/2022 and shown as completed. However the money has not reached my account till date XXXX XX/XX/2022. Coinbase mentions that withdrawal takes XXXX business days. Also in the confirmation email, it said money will reach the account by XXXX XX/XX/2022. However, the money has not reached the account yet. I have called Coinbase multiple times and each time I was given different explanations. Finally they reached out to me via email and mentioned that the transaction is under review, however no detailes were given as to what kind of review. I have provided all the details asked, however I am still in the dark as to when I will receive the funds and what is the reason for delay. Meanwhile I am in urgent need of funds and incurring financial losses. Regards
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-04-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-02
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I have an account on coinbase.com. I have fully verified this account and using from 2020 for receiving and sending crypto. On XX/XX/XXXX suddenly I noticed that I can not send crypto using coinbase. It says " you are currently unable to send crypto on Coinbase. Please contact customer support ''. But I can receive crypto. what does it mean? I receive more so that they can hold more. I have contacted with customer support. They told me that my account is under review. They did not tell me the reason for this. Also they could not able to tell me what will happen with my balance and when I will be able to send it.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-04-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-03
Issue: Other service problem
Subissue:
Consumer Complaint: I am locked out of my Coinbase account and having trouble verifying my identity. They will not work with me to verify my identity through documentation. For health reasons, I am unable to go and get an ID card from the DMV, but they will not allow other forms of identification despite the following in their Terms of Service : " The information we request may include certain personal information, including, but not limited to, your name, address, telephone number, e-mail address, date of birth, taxpayer identification number, a government identification, and information regarding your bank account ( such as the name of the bank, the account type, routing number, and account number ) and in some cases ( where permitted by law ), special categories of personal data, such as your biometric information. '' I have offered to provide taxpayer identification, email communications, bank statements, account numbers, social security number, etc. but they will not accept those and insist on only accepting the one thing which I can not obtain. In addition, they have on file an old identification card of mine and they also refuse photographic proof of identity. I just want to get back into my account and remove my funds. They are rude and unaccommodating to the XXXX.
Company Response:
State: NC
Zip: 27288
Submitted Via: Web
Date Sent: 2022-04-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-01
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: XXXX unauthorized transactions were made to my coinbase virtual debit card from XX/XX/XXXX to XX/XX/XXXX in different amounts ; These merchants were based in other countries XXXX and XXXX XXXX, totaling {$1500.00} taken out of XXXX debit card account. I reside in XXXX XXXX these unauthorized transactions were done on my virtual debit card, my physical card is in my possession and has never been used. These charges were done without my permission they are not recurring payments and I have never purchased from these merchants. I have no idea what was purchased with my virtual debit card because my virtual debit card was hacked into this was a cyber attack, my money was stolen. All I know is I did research online into these merchants XXXX is a company in XXXX that sells XXXX and XXXX parts I dont own neither. XXXX XXXX is a XXXX XXXX firm in XXXX and XXXX I have no financial accounts outside XXXX XXXX. I screen shotted an email sent to XXXX regarding this issue but have not received a response reply regarding this matter ; Ive been unsuccessful in contactIng other merchant XXXX because I cant contact by phone ; my phone service only capable for domestic calls within XXXX only. I have not used my virtual debit card since last year of XXXX. I have not made any authorized transactions on my virtual debit card or physical debit card for the year XXXX.
Company Response:
State: NY
Zip: 10459
Submitted Via: Web
Date Sent: 2022-04-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-01
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2022 I was having all kinds of trouble signing in to my XXXX Coinbase accounts and was contacted by a Coinbase customer service rep who offered to assist me with getting both of my accounts unlocked. They were very knowledgeable and helpful. Everything they were saying made perfect sense as I have had issues getting into my XXXX accounts. They sent themselves XXXX transactions out of my XXXX accounts and stole XXXX XXXX and XXXX XXXX. On that date the assets were valued at {$260000.00}. Shortly after my phone call with the Coinbase customer service rep I felt uneasy and immediately made several efforts to contact Coinbase customer service to cancel the transactions. Unfortunately for me, the Coinbase customer service portal was down and they were completely unresponsive. I hold Coinbase responsible for these stolen assets because there were not safeguards in place to alert me that I was transferring money out of my account and the Coinbase customer service portal was not working at the time of the incident. I have reported this theft to the FBI, XXXX XXXX XXXX Police Department, the FTC and now the CFPB. Coinbase has not been responsive to my situation and keeps sending me out form responses that never address the particulars of my case.
Company Response:
State: GA
Zip: 30075
Submitted Via: Web
Date Sent: 2022-04-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A