Date Received: 2022-08-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: I contacted two crypto financial entities Coinbase Wallet and XXXX XXXX XXXX XXXX regarding XXXX in the amount of {$290.00} in my Coinbase Wallet XXXX staked/deposited with XXXX when connecting Wallet to XXXX governance platform online the staked deposit amount shows XXXX. I have contacted Coinbase Wallet support in addition to making compliant in reference to the following case # XXXX XXXX, XXXX, XXXX, and XXXX unsuccessful in getting a resolution. I have also contacted XXXX via email and messaging which states all though there are restrictions on trading and participating in governance if US resident you can still withdrawal staked deposited XXXX, however coinbase Wallet shows XXXX balance instead of {$290.00} deposit. I have also made complaints to XXXX XXXXXXXX XXXX XXXXXXXXXXXX XXXX Consumer Complaint Case : XXXX Date Submitted : XX/XX/2022 and SEC Submission Number XXXX was submitted on Wednesday, XX/XX/2022 at XXXX AM regarding this serious matter with Coinbase Wallet.
Company Response:
State: NY
Zip: 10459
Submitted Via: Web
Date Sent: 2022-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-04
Issue: Fraud or scam
Subissue:
Consumer Complaint: The Company is Coinbase. I made a deposit of {$7000.00} on XX/XX/2022. They require 5-6 days to have access to the funds. The waiting period has been fulfilled. They are now restricting my account because they said an additional {$7000.00} Deposit was attempted but funds were not available. I requested they disregard that deposit as clearly it was unintentional and a double entry error. They would not clear the error and said the amount needed to be satisfied to clear the restriction. I deposited a second {$7000.00} to clear it up and they are now still restricting access to the funds. They will not let me speak with someone on the phone and will only communicate by chat on their website. They will not provide an email to someone, as I would like proper documentation of our correspondence. The only name I have is the chat person who goes by " XXXX ''. I'm not joking.
Company Response:
State: GA
Zip: 30345
Submitted Via: Web
Date Sent: 2022-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-03
Issue: Fraud or scam
Subissue:
Consumer Complaint: I hope this complaint has correctly found itself within your Consumer Financial Protection Bureau department as it is very essential to me that you become aware of the ordeal I have had to go through. Commencing on or around XX/XX/2022, I fell victim to a multilayered scam operation orchestrated by XXXX XXXX XXXX ( the Fraudsters or the Company ), with the design, development, manufacturing, promoting, marketing, distributing, labeling, and/or sale of illegal and outright fraudulent investment services, all of which aim at contributing to the goal of robbing and defrauding clients through a predetermined cycle of client losses to gains in the equivalent of XXXX USD which was transferred from my wallet utilizing your services. I do not have a proclivity to blame others for my downfalls, however, I can not help but link this enormous loss with the trust I had instilled in XXXX XXXX XXXX, which is a fraudster.
Company Response:
State: MS
Zip: 388XX
Submitted Via: Web
Date Sent: 2022-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-03
Issue: Fraud or scam
Subissue:
Consumer Complaint: Received an email stating I authorized a transaction from XXXX to CoinBase Inc processes my order transaction I.D . XXXX Merchant https : //CoinBase.com/help Phone us to cancel XXXX ( XXXX ) XXXX XXXX Purchase amount {$790.00} USD You have 180 days from the date of the transaction to open a dispute in the Resolution Center. I did not call those numbers.. I have no idea what this is about. I have NEVER had any dealings or made any request from CoinBase Inc.
Company Response:
State: CA
Zip: 93117
Submitted Via: Web
Date Sent: 2022-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-02
Issue: Fraud or scam
Subissue:
Consumer Complaint: When I send my money to this company for investing in cryptocurrency they just take my money and give me back my profits after one year and then they didnt give me any profits again and they scam my original money and I think theyre just XXXX. The company named coin base.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-01
Issue: Fraud or scam
Subissue:
Consumer Complaint: In XXXX 2020, I recieve a message true XXXX XXXX. A person says that we share the same XXXX XXXX XXXX and she had some interesting new platform. At that point I was completely new in the investment world. I was verry sceptic, but decided to invest XXXX $ after that person was texting me for about XXXX weeks. This platform was called : XXXX. After a week of investing, I decided to withdraw my funds. This proces was verry quick and verry easy. So I did invest some more and again after a week I made a succesfull Withdrawal. I did this for about 8 times. At an certain point I start investing with XXXX $ and this went also verry well. Did again some succesfull withdrawals. I start investing with more and more money. at an certain point, I almost got all my savings in that company. I took up a few little bank loans to earn more. Every time, I had to buy XXXX and sent them to a wallet adres wich the company gave me. So I bought the XXXX using several diffrent exchanges. At a certain point, I got over XXXX $ in that company. I decided to make a withdrawal and then the story beginss... I recieve a mail that I had to pay XXXX worth of taxes. In the imaginantion that I would get my XXXX, I transfered the funds with a smile. But ... XXXX, I get an mail that I had to pay XXXX worth of commission fee. Again with that same imagination, I took a bank loan and payed that commission fee. But.. ; Agian I have to pay XXXX and annother XXXX. because I did not had that money, I tried negotiate with them. Without succes. I took annother bank loan and payed that fee. Again I recieve an email with annother fee to be payed. I start doubting and asked them how much fee 's there where to be payed. They guaranteed that this one was the last one. So again I transfered the funds. But... Again I get an mail to pay more, so we start arguiing true mail. I did some research into this thing and found out that it was probably a scam. I confronted them with my doubts and they got verry agressive. They told me that they where XXXX XXXX and that I treathend a official firm. They file this to the FBI and they would hunt my familly down and put them in prison. XXXX did I know that it was XXXX, but I was a bit worries. I blocked the mail from the company. Then I recieved an mail from the IRS office. I had to pay XXXX $ outstanding taxes or they would confiscate my house. Again I toook a bank loan and payed them. Every time I had to pay a fee or a cost to IRS office they declared that this was the last one. They threathend me several times, the mails did came from an XXXX account. The layout off the mails had none official layout. I confronted them several times with my doubts. On a certain point I had XXXX $ to buy food for a whole month. I started eating some paper to fill my stomach. My health was verry down, got verry sick, but had no money to go see a docktor. My familly lives in XXXX, so I could not ask them for help. I went to the federal Police and filed an complain. A few weeks later, they just told me that they could not do annything because they had no funds to investigate this mather. I stand multiple times on the edge from a bridge, because I did not know what to do. It was a verry XXXX time. The main excange wich I used XXXX Coinbase, so they are partly responsible. I start investigate into the responsibility of the excanges and found some interesting things. Since the excanges should have verified the reciever wallet due of the KYC regulations, they have a part responsibility. I hope that you're service would help me reover the last 2 years, so I could finaly repay the bank laons and start my life. Can you please help me?
Company Response:
State: AL
Zip: 35242
Submitted Via: Web
Date Sent: 2022-08-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-01
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I transferred funds from my trading account to my Coinbase account. The wallet address in Coinbase was in USDC, however, the funds were received into my Coinbase account in USDT. My total Coinbase balance reflects the funds received however upon making an attempt to convert the USDT to regular USD, Coinbase doesnt allow me to to do. At first, I didnt know where the funds were at but upon contacting Coinbase, they told me that its in USDT XXXX I explained to them that I cant convert to USD. They provided no assistance in this matter.
Company Response:
State: NY
Zip: 11385
Submitted Via: Web
Date Sent: 2022-08-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-30
Issue: Other service problem
Subissue:
Consumer Complaint: I have not been able to access my coinbase account since XX/XX/22. I have several existing cases with them which have all proven to be futile. Case # XXXX, XXXX, XXXX I have spent several hours on the phone with customer service. They only offer scripted lines to give hope the issue will be resolved in 48 hours. All of my emails have been fruitless. I get no response or a response that does not address my issue. I'm XXXX years old and have XXXX XXXX XXXX for the past 30 years. I have all of my life savings with coinbase. I am not able to access my account, my funds. I feel that they are holding my money hostage without cause. I don't know what to do anymore. I'm loosing sleep every night. Please help. This type of behavior should be illegal. I'd press charges if I could. Please help me gain access to my account again. Sincerely
Company Response:
State: IL
Zip: 60172
Submitted Via: Web
Date Sent: 2022-07-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-28
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I wired {$25000.00} dollars to open a Coinbase account. Coinbase accepted the wire and then restricted my account to send payments.
Company Response:
State: TX
Zip: 75220
Submitted Via: Web
Date Sent: 2022-07-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-28
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I paid off a Coinbase loan in the amount of {$4900.00} on XX/XX/2022 Coinbase debited my account for XXXX that amount in XXXX different transactions of {$4900.00} for a total of {$24000.00} I disputed XXXX of these transactions with my bank on XX/XX/2022 in the amount of {$19000.00} Coinbase is now saying that I owe them {$19000.00} and will confiscate my funds if not paid within 5 days. This is a very serious issue as I am XXXX, have recently had XXXX XXXX and am in desperate need of those funds. This might not sound real, however, I can assure you that I really need some help. My escalated ticket # with coinbase is XXXX
Company Response:
State: TX
Zip: 75254
Submitted Via: Web
Date Sent: 2022-07-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A