Date Received: 2022-10-14
Issue: Other transaction problem
Subissue:
Consumer Complaint: Coinbase, Coinbase XXXX. Known as, crypto brokerage I felt that the Coinbase did not have a policy protecting the consumer assets. As a victim, I strongly believe the consumer report can intervene in this case on my behalf. The incident happened on the XXXX of XX/XX/2022 around XXXX XXXX time. Within " XXXX minutes '' after the hacked transaction, I called the Coinbase to report the issued in hope the company would help stopping the transaction. As of today, I have not seen the responsible action taken regarding unauthorized fraud.
Company Response:
State: OR
Zip: 97123
Submitted Via: Web
Date Sent: 2022-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-13
Issue: Fraud or scam
Subissue:
Consumer Complaint: I put coinbasepro.com into the web browser and it directed me to a phishing website. It looked just like the coinbase login, so I put my login info in and it told me there was suspicious activity on my account and I needed to call coinbase to get my account unlocked, it provided a number that I called. It was the scammers number and they told me I had to connect my coinbase pro and my coinbase together and basically walked me through transferring my crypto from my coinbase pro to my coinbase but it wasn't going to my coinbase address it was going to their coinbase account and I didn't know that. Right after this happened I contacted coinbase, and they said there's nothing you could do the coins are gone. They wouldn't reverse it. This is an account my daughter XXXX XXXX opened for me under her name. The phone number on the phishing website was XXXX Number he told me to call him back at XXXX ( I never called him on this number ) The phishing website was coinbasepro.com ( now it's blocked ) I think it was transfered by coinbase account address, it was all done on the coinbase pro website and the phishing website. The crypto was transfered on XX/XX/XXXX, around XXXX Still working on getting into my crypto account, it could take 48 to 72 hours to get back in to add up the amount of money I paid for the crypto coins. From memory I am thinking around {$50000.00}
Company Response:
State: MT
Zip: 590XX
Submitted Via: Web
Date Sent: 2022-10-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-12
Issue: Fraud or scam
Subissue:
Consumer Complaint: Commencing on or around XX/XX/2021, I fell victim to a multilayered scam operation orchestrated by XXXX ( the Fraudsters or the Company ), with the design, development, manufacturing, promoting, marketing, distributing, labeling, and/or sale of illegal and outright fraudulent investment services, all of which aim at contributing to the goal of robbing and defrauding clients through a predetermined cycle of client losses to gains in the equivalent of XXXX USD which were transferred from my wallet - utilizing Coinbase 's services.
Company Response:
State: PA
Zip: 19047
Submitted Via: Web
Date Sent: 2022-10-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-12
Issue: Other service problem
Subissue:
Consumer Complaint: Complaint about Coinbase, Inc ( XXXX ) I recently lost my cell phone and changed to a new phone with a new phone number. Now I have tried about a week to update my new phone number and did three times to recover my account and the problem still no resolved. I was able to chat with several reps but they can not solve the problem either. I was able to log into my account but I can not update my phone number in my account as they always tried to send a verification code to an authenticator app on my old phone, which I don't have it anymore. I don't know why there is no option to send the verification code to my new phone number. One rep even let me to set up a temporary account to update the new phone number but still not worked. Now I can not trade or transfer my assets. This is a major defect for the online website and the apps and a major concern for security of my assets.
Company Response:
State: NY
Zip: 11229
Submitted Via: Web
Date Sent: 2022-10-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-11
Issue: Fraud or scam
Subissue:
Consumer Complaint: Between XX/XX/2022 and XX/XX/2022, I fell victim to a multi-layered scam operation orchestrated by XXXX which involved me making deposits for a total amount of XXXX XXXX, XXXX XXXX, XXXX XXXX and XXXX XXXX which were transferred from my wallet
Company Response:
State: MN
Zip: 56001
Submitted Via: Web
Date Sent: 2022-10-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-09
Issue: Fraud or scam
Subissue:
Consumer Complaint: All of the dates with the amounts below are fraudulent charges and Coinbase Inc. refuses to give me my money back after I proved to them that I was a victim of a XXXX scam. The fraudulent company is XXXX XXXX XXXX. The scammers go by the names XXXX XXXX and XXXX XXXX on XXXX and represent XXXX XXXX XXXX to lure people in. XXXX XXXX also uses XXXX. Someone named XXXX XXXX but goes by XXXX uses XXXX to communicate with people they are scamming, as well as XXXX XXXX. XXXX 's name on XXXX is XXXX ( all XXXX word ). Coinbase requested that I send them documents such as emails, screenshots of conversations with the scammers, proof of the money being sent to the scammer 's wallet, etc., yet they still did nothing to make it right even after I provided the documents per their request. Coinbase stated that they are sorry that I was the victim of a scam on their platform but they can not reverse the charges. They are failing to protect their customers in this way even though the scammers are most likely using the money to engage in money laundering and other illegal activities. XXXX XXXX even stated that XXXX was supposedly laundering millions of dollars in XXXX and that he has offshore accounts. Coinbase is breaking the Anti-money Laundering Act which now includes cryptocurrency. The total amount that I lost is {$13000.00} from Coinbase, and I would like a refund. I can provide bank statements and screenshots from Coinbase if need be, plus proof of the scam. XX/XX/XXXX - {$270.00} XXXX {$110.00}, {$100.00} XXXX {$650.00} XXXX {$720.00} XXXX {$13.00}, {$30.00}, {$2000.00} XXXX {$30.00} XXXX {$4600.00} XXXX {$10.00}, {$2000.00} XXXX {$1000.00}, {$1000.00} XXXX {$1000.00} XXXX {$13000.00} I lost a total of {$5300.00} from XXXX and the story is the same for them. They asked for proof of the scam, I provided the documentation and they said they were sorry that I was the victim of a scam but they could not reverse the charges. The dates and amounts from XXXX are as follows : XXXX XXXX XXXX {$52.00}, {$1100.00} XX/XX/XXXX - {$210.00} XXXX {$2800.00} XXXX {$5300.00} {$5300.00} + {$13000.00} = {$19000.00}.
Company Response:
State: MO
Zip: 65807
Submitted Via: Web
Date Sent: 2022-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-07
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2022 I fell Victim to what I have now discovered to be know as Browser Scareware from a tech support scammer XXXX XXXX XXXX XXXX. I was advised by a pop up message from XXXXXXXX XXXX XXXX XXXX that my bank account was compromised and to call XXXXXXXX XXXX XXXX to discuss how to protect my account I did call the number and was told that my account was at risk and that I should wire transfer the funds to a U.S. Federal Reserve System Wallet Account to be opened in my name until the Bank 's Fraud Dept. could run a trace and discover who they say was embezzling from my savings acct. I complied and Wire Transferred the amount they gave me ( {$100000.00} ) to XXXX XXXX XXXX XXXX XXXX XXXX. That bank then deposited the funds into an account the scammers set up, using my XXXX Driver 's License as ID and an email address they set up at XXXX The account # 's and ID was changed by the scammers moments after the funds hit the account at Coinbase , Inc . I reported this to my local police dept., their detective division, the FBI, FDIC, Federal Trade Commission, XXXX XXXX, IRS, DMV, Social Security, Senators XXXX XXXX XXXX and Congressman XXXX. To Date nothing has been done to help me recover and prevent this from happening again. The FDIC has investigated thoroughly and suggested I contact you. I have all of the documents, phone # 's used by the scammers to provide you in your efforts. I am hoping that Coinbase , Inc. will do the right thing and talk to you and hopefully me to resolve this situation. Thank you
Company Response:
State: CT
Zip: 06605
Submitted Via: Web
Date Sent: 2022-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-06
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I have been a Coinbase customer for over a year now,. Their platform sucks. I had an issue with my Coinbase One account and the customer service lady advised me that it was an issue that couldn't be fixed and the best thing to do would be to delete the account and create a brand new one. The issue : it takes MONTHS to get the limits back that I had previously before ( {$7500.00} debit card/week ), new account was {$25.00} right off the bat. Coinbase allows you to buy Crypto using XXXX as an instant payment method literally stating your funds are available for withdrawal directly after a successful purchase through XXXX. THEY DON'T tell you that when you create a new account there is a 21 DAY WAITING PERIOD after your first crypto purchase where you can't touch your funds cause they're on hold. I was under the impression I could transfer the XXXX I purchased out of Coinbase immediately. Where the XXXX do they tell people about this hold???? I wouldn't have purchased such a large amount of crypto right off the bat if I knew this hold was going to occur. They claim there's no solution. This is ridiculous. Terrible customer service : literally just repeating herself over and over. I asked to delete my account and withdraw my funds immediately but they're saying it's not possible for them to do so until the hold is up in 21 days. Ok, that's just not true. I need that money for rent. They XXXX your first deposit of funds right into the platform so they can use it to profit off lending to others. They don't tell you this. So unbelievably frustrated. Coinbase actually sucks and their customer service is literally just people reading a script. I want my account closed and my funds withdrawn immediately.
Company Response:
State: CA
Zip: 90017
Submitted Via: Web
Date Sent: 2022-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-04
Issue: Fraud or scam
Subissue:
Consumer Complaint: This complaint is about Coinbase. At around 9k, I got locked out of my account with no real explanation as to why that is. When I contacted coinbase support They made me submit several documents and identification. To no avail, I contacted them again and this time I had no answer from a human being only get a answer from the operator. I still don't have access to my funds, they never really explained to me how it is the my account got randomly locked, and now I have no response from the support team.
Company Response:
State: CA
Zip: 90006
Submitted Via: Web
Date Sent: 2022-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-04
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I have not been able to access my Coinbase account for almost a month now. They have advised me via automated message that they are conducting a manual account verification but stated ( a month ago ) it would take several days. They have not responded to any of my inquiries. Not a lot of money involved ( ~ {$250.00} ). Not sure whom I should contact about this issue. Perhaps you can point me in the right direction.
Company Response:
State: ME
Zip: 04103
Submitted Via: Web
Date Sent: 2022-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A