Date Received: 2022-10-04
Issue: Fraud or scam
Subissue:
Consumer Complaint: On Saturday, XX/XX/XXXX, my iPhone was stolen from me while I was in New York City. I quickly learned from my credit card companies that the individual ( XXXX ) gained access to my phone contents, which included my bank/brokerage accounts. To confirm transactions across my asset accounts, I looked into my XXXX XXXX checking account and saw that there were transactions listed from Coinbase. The XXXX XXXX transactions listed showed that my XXXX XXXX account stopped the transactions ( showing a withdraw but also a deposit back into my account ). As any person would, I quickly logged into my second checking account at XXXX XXXX XXXX XXXX ( XXXX ) to find no charges on my account. Regardless, I changed my password for XXXX. Several days later, specifically on Monday XX/XX/XXXX, two days after realizing several of my accounts were compromised, I checked my XXXX account again to find that there were two withdraw charges, first one being {$700.00} and the second being {$4300.00} from Coinbase. I called XXXX and they told me these withdraws were initiated from my external Coinbase account. I called Coinbase and learned that the individuals used my Coinbase account which was linked to my PNCU checking account to purchase XXXX and sell it. In the process, I was told by Coinbase that the money they transferred from my XXXX checking account was sent to another " external account '' that did not belong to me after transacting the crypto currency. I did not authorize any transfer of my funds, withdrawal of my funds, any payments, ACH or ETF transactions from my bank or from my Coinbase account to another bank. Coinbase completed transactions with my funds without my instigation or approval.
Company Response:
State: MA
Zip: 01040
Submitted Via: Web
Date Sent: 2022-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-03
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2022 my phone and wallet were compromised which resulted in someone accessing my Coinbase account and transferring all funds ( approximately {$900.00} in crypto-currency ) to their account. This transaction happened around XXXX XXXX on XX/XX/2022. I attempted to call Coinbase twice ( once at XX/XX/2022 and a second time on XX/XX/2022, where they said although they understand there were unauthorized transactions, there is nothing they can do about it ). The second time I called they said that I could file a complaint and hung up on me stating that " it was disconnected " on a follow up email, even though they have my number as a callback and said they would reach back if disconnected. I filed a police report on XX/XX/2022 as I also had money transferred from my checking account in the amount of {$1300.00} from the same person that compromised my Coinbase wallet and they said there was still nothing they could do about it.
Company Response:
State: CA
Zip: 90621
Submitted Via: Web
Date Sent: 2022-10-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-01
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: On Monday XX/XX/2022, our family Coinbase account was hacked and XXXX XXXX was stolen. Our complaint, is with Coinbase and their lack of support and customer protection. It appears that despite their previous advertisement, Coinbase is not using its " insurance '' to cover any losses from theft from their exchange ( s ), but employing what could be classified as Unfair or Deceptive Acts or Practices according to the Federal Trade Commission Act ( Section 5 ). https : //www.federalreserve.govXXXX Specifically, Coinbase is using its new Coinbase XXXX ( XXXX ) subscription as the limiting qualifying factor in deploying its insurance theft coverage. However, this was poorly publicized and does nothing for any previous Coinbase exchange customers who have had funds stolen. This is highly deceptive and has resulted in the loss of millions in XXXX funds from not just us, but numerous Coinbase customers. To date, Coinbase Customer support has done nothing but send template emails and has not directly addressed or answered our questions and concerns to move towards a fair resolution.
Company Response:
State: CA
Zip: 92869
Submitted Via: Web
Date Sent: 2022-10-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-01
Issue: Other transaction problem
Subissue:
Consumer Complaint: Coinbase has been restricting my account for no reason. I have been trying to make transactions with a bank account that I've always used with my account for years and had no issues. I've had no issues with my account for years, I've made plenty of purchases with my XXXX account for years with no issues what so ever until now. I've had multiple transactions denied saying " suspicious activity '' for no reason. I've had multiple requests to verify my identity with photos of my license, for no reason. I've successfully went through and verified everything. I try to add another payment method for my account, and I get asked to verify ID again. Then I go to make a purchase and I can not. I reach out to support to ask what is going on these last two weeks. They said my account was restricted to not being able to use my debit cards, and refused to provide a reason. I have done absolutely nothing wrong or anything. This is completely unjustified and wrong, and should be illegal. Their refusal to help me is absolutely insane for a financial company.
Company Response:
State: CA
Zip: 91356
Submitted Via: Web
Date Sent: 2022-10-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-30
Issue: Wrong amount charged or received
Subissue:
Consumer Complaint: I have an account at Coinbase and on XX/XX/XXXX I changed my password and I received a notification from Coinbase to that effect but on the XXXX I received another email saying that my password was changed so I called but it was taking a long time to get to talk to someone but the automated voice asked if I tried to get in the account and I tried but was not able to using the new password and the automated system asked if I locked the account so I did. When I was able to get someone on the phone I was told that I would need a valid ID and since my driver 's license was expired in XXXX I renewed it on the XXXX of XXXX and they said that they would not accept the temporary copy so I waited until I got the actual license then I called them and we tried many options trying to get in the account and after they all failed the person suggested that I open a new account and they would transfer my balance from the old account to the new account. When they transferred the balance I noticed that my XXXX XXXX or XXXX Average price was changed from {$0.00} to {$0.00} and my Alchemy or ACH was changed from {$0.00} to {$0.00} and on my app there's no Average price listed they all say {$0.00}. I have tried way too many times to try since late XXXX on the telephone and online and I have not been able to get any help and I have sent them a screenshot of the XXXX XXXX with the exact amount showing that it was at {$0.00} on XX/XX/XXXX days before the problem 's started and they act like that's not enough or they're asking for more information. I also submitted two screenshots for the Alchemy or ACH because I bought some on the XXXX of XXXX to move from {$100.00} XXXX to {$120.00} XXXX and since it was a smaller amount the Average price didn't change that much and since I only have XXXX coins in my account I know what their prices are and I saw it after I bought the roughly {$24000.00} and the Average price was {$0.00}. I would appreciate any help in fixing the mistake. Thank you in advance.
Company Response:
State: NY
Zip: 10037
Submitted Via: Web
Date Sent: 2022-09-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-30
Issue: Other transaction problem
Subissue:
Consumer Complaint: At this time Coinbase is giving me the run around about the transfer of my {$2700.00} + balance in a lost-access Coinbase account. I have submitted multple proofs of identification only for them to approve it and then send me emails asking me to do the same thing, over and over. Coinbase is deliberately and inadvertantly using XXXX to thwart me from gaining access to my old account. My account is traced through an email named : XXXX. I can no longer gain access to the gmail account. Coinbase needs to attach my account to my name, not through XXXX!!!! I already knew where this was going so I am preemptively filing this complaint. I do not have time to go back and forth with them.
Company Response:
State: DC
Zip: 20003
Submitted Via: Web
Date Sent: 2022-09-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-27
Issue: Fraud or scam
Subissue:
Consumer Complaint: Description : Coinbase account XXXX XXXX XXXX! Case # XXXX - Call for US Coinbase Support from XXXX at XX/XX/XXXX XXXX XXXX # XXXX my last successful sign in to my coinbase account through my coinbase app on my XXXX XXXX XXXX was on around XX/XX/XXXX, I tried to sign in since than but unsuccessfully, and the last transaction that I did authorized in my account was on XXXX XXXX XXXX it was a XXXX purchase of {$500.00} any transactions after this date was NOT AUTHORIZED, and I also made several purchases and sold cryptos on the month of XX/XX/XXXX! Answer # XXXX the unauthorized actions that I was able to see was only from my bank account since I was and still blocked from my coinbase account since the end of XXXX so I can't access or see anything that's going on with my coinbase account, my bank notified me immediately on the same time when XXXX unauthorized attempt transactions withdrawals were made by coinbase this month of XXXX from XXXX thru XXXX, here 's the amounts in US dollars : $ XXXX $ XXXX $ XXXX $ XXXX {$950.00}! My bank was able to stop this transactions to go further and when they notified me I immediately called coinbase also on the number XXXX and spoke with an agent and he confirmed that this unauthorized transactions were made in my account but was still on hold ( pending ) so the agent said that he was able to stop this transactions to be completed and blocked my account again, but my account was already blocked before because I couldn't have access to it and every time I tried it was asking me to enter a 2nd verification code that I didn't have it and never needed before to sign in, my sign in was always from my coinbase app from iPhone Face ID recognition since I opened the account many years ago, so I wasn't able to sign in because I didn't have access to this new verification code requirement! # XXXX YES, my device was and is always in my possession at the whole time and I'm living in XXXX for a year now not in the USA XXXX so any attempts made to access my account outside XXXX XXXX XXXX wasn't me XXXX # XXXX YES, I've been in touch with coinbase customer service almost everyday since I felt that my account was compromised, I spent many days and many hours with coinbase on the phone and no solution was provided, only exhausted excess of times trying to unblock my account trying to sign in without the 2nd verification in a different way on my coinbase app choosing * try another way verification* with my photo ID front and verse with their assistance unsuccessfully done, than sending my self prof of ID of my self holding a piece of paper saying in writing for security verification requirement only, the date and a photo ID attached many times, the last time I sent was XX/XX/XXXX, many excuses for not being able to unblock my account and calls eventually been dropped, disconnected after hours on the phone, agents without knowledge to respond of what was going on with my account with very limit information and details overall! Very stressful and humiliating! XXXX NO interruption with my phone! Nothing! # XXXX NO, I received a email from coinbase * XXXX on around XX/XX/XXXX requesting me to send my photo ID for an account security verification requirement, clicking on the link I prompted received a SMS from coinbase with another link to download my photo ID, before doing the upload and send the information to coinbase I even called coinbase on their number XXXX and asked the agent if coinbase to make sure that the request really came from coinbase and if was veritable and he confirmed yes, that coinbase needed that information to update my account for security reasons and that's formally done every now and then, which I've done it in the past, so I completed the request downloading the photo ID on the link and sending to coinbase, after that I received another text message saying that my account verification was successfully completed and that I was outset to sign in into my coinbase account! For security reasons I also changed my password and I also received a text message after changing from coinbase advising that my password was successfully changed and If wasn't me, that I must block my account immediately! # XXXX NO- # XXXX NO, I have the most new technology XXXX XXXX XXXX! # XXXX NO- # XXXX all I know is that I start to have issues to access my account on the end of XXXX after responded to coinbase request to update my account information, even making sure that the email was veridic from coinbase by calling coinbase to confirm the receive of the email requesting that information, so all I can suspect is that my account was compromised, by whom? I don't know, it's very strange that after been in touch with coinbase all this time with my account been blocked many times, coinbase been very aware of my account been compromised because was coinbase to first contact me to request security verification and suddenly after weeks my assets vanished and yesterday I received another email from coinbase now saying that my account is was putting under restriction for a negative balance of {$110.00}, this is insane, a nightmare, where's my assets investments of {$13000.00} that worked hard to invest and the last saw this balance in XXXX on my coinbase account that's secured by coinbase and insured by coinbase insurance! My initial investment was over {$50000.00} with purchases of thousands of XXXX different cryptos currencies, when I purchased the cryptos market price was high, now in the low with the devaluation is about {$13.00}! Please I demand to have my assets refund to my account immediately and also to be able to sign in to my account! I will not measure any efforts to file a lawsuit and to bring coinbase to justice for financial crimes against its customers! I called XXXX bureau and they advised that are thousands of customers complaints only in the month of XXXX and XXXX for the same reason as mine! Millions of assets have been vanished from coinbase customers accounts and this is unacceptable and coinbase is fully responsible for this fraud period!
Company Response:
State: FL
Zip: 33433
Submitted Via: Web
Date Sent: 2022-10-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-27
Issue: Fraud or scam
Subissue:
Consumer Complaint: I had stored some crypto which is around XXXX ( XXXX ) in my coinbase wallet in XX/XX/2021 and it lost from my account without my authorization. I contacted the coinbase wallet but they said they are not responsible for the loss.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-09-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-26
Issue: Fraud or scam
Subissue:
Consumer Complaint: A stranger XXXX from XXXX XXXX, looking for a rental house in XXXX, She got my contact information from XXXX. I posted a rental unit 2 years ago. She introduce me to invest money on XXXX XXXX and give tips to trade, get the profits. But each withdrawals we're rejected by the XXXX XXXX and the reasons including wind control, Tax and inside trade ect. The XXXX XXXX only has the customer service department i can reach. They have XXXX XXXX and XXXX XXXX. I have all IPs of them. XXXX XXXX said their address is XXXX XXXX XXXX in New York. But Don't know which unit number. I keep all the conversation with them. They said they have registered in US government but don't mention under which supervise department. I keep all the proofs transaction on the platform. XXXX XXXX and XXXX are their platform login website. After i paid by wired transfer for Tax and they said i join the inside trade and have to pay a fine usdt {$120000.00} to release all my funds back before coming Wednesday. I am painful and unhelpful Now. Totally i wired transfer more than XXXX in the platform.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-10-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-25
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX I purchased {$5000.00} XXXX from XXXX and put it in my coin base wallet. I did the same on XX/XX/1928 XXXX and XX/XX/XXXX {$5000.00} each time so my wallet had {$25000.00} and a week later I went to check my earnings and my coin base wallet was empty. I have the last email of coin base describing what and how this happened by a third party which was not authorized by me and doesnt make their wallet to safe
Company Response:
State: IL
Zip: 601XX
Submitted Via: Web
Date Sent: 2022-09-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A