Date Received: 2023-12-24
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I deposited {$11000.00} on XX/XX/XXXX, which I was wrongly told would be available for withdraw on XX/XX/XXXX. I then deposited {$10000.00} on XX/XX/XXXX, which I was told would be available for withdraw on XX/XX/XXXX. On XX/XX/XXXX, I received an email stating my funds were on hold for another 30 days. I went to check my account and it stated the hold was extended beyond the 30 day extension, to XXXX XXXX and XXXX. I then contact the XXXX to file a complaint, in which I am told my account has been indefinitely locked, and I can only ask for it to be unlocked on XXXX XXXX. I contacted a different support team member, which told me there was no lock on my account, and I could withdraw on XXXX XXXX and XXXX. Thus I can not unlock my account ever, because the support team can not see the lock on my account.
Company Response:
State: CA
Zip: 92260
Submitted Via: Web
Date Sent: 2023-12-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-23
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: My name is XXXX XXXX and Coinbase has denied me any information from the account I have with them I started mining and my transaction was going to to Coinbase and I have five of my address are in the top XXXX of funds and I put some transactions in the tune of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and they had it when I sent it then they give a review so I give them all the documents and I started to do my taxes which they have not give me access to any funds when I go in my account its not in there and they wont give me any information about it all they do is make me go in cycles I give them everything they ask but they want me to agree to something that I know will give them a out of payment of my XXXX that where I got my money from I been dealing with this matter for XXXX and still they are not giving me answers. When I talk to a person on chat I. The app they keep putting emails in my account that we have fix I not sure if XXXX know that they are doing this but they are trying to make me lose this money but I would have to pay my taxes on it still I have spent my savings and I have to live my realities until I can get on my feet. Its not fair that they been doing this with no concern about me our my family. I would like to sue them but I would like my money back they where the only ones that had access to my account when the had me under review. My money was in there and now its not.
Company Response:
State: OR
Zip: 970XX
Submitted Via: Web
Date Sent: 2023-12-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-22
Issue: Other service problem
Subissue:
Consumer Complaint: I've been a customer of coinbase for over 2 years. In XXXX I deposited {$1000.00} and then I got an email saying I'm no longer eligible for coinbase. I am to sell all assets and cash out to linked bank. Well the linked bank is closed and I'vebeen waiting for a response since XXXX from support and I keep getting the run around XXXX # XXXX
Company Response:
State: UT
Zip: 840XX
Submitted Via: Web
Date Sent: 2023-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-22
Issue: Fraud or scam
Subissue:
Consumer Complaint: I had invested money in a crypto trading broker back in XXXX, I traded for 7 days, made some money and when to withdraw and was told I needed to deposit money for commission, I did then kept being told I need to deposit more money for other fees and promising Id get my money after, now 6 months later still in contact with them still trying to get my money. Dont know where it is. Total amount t of money deposited was XXXX not including profit. I have wallet address money was sent to. The name of company was XXXX they claim they got hacked and now operate under the name XXXX
Company Response:
State: NJ
Zip: 078XX
Submitted Via: Web
Date Sent: 2023-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-21
Issue: Other transaction problem
Subissue:
Consumer Complaint: I used XXXX to purchase {$200.00} worth of crypto on XXXX from Coinbase and my personal checking account to buy {$50.00} on XXXX. For some odd reason, coinbase charged me XXXX on XXXX as well for some subscription I didnt sign up for. So my transaction was charged back. I called and they said I would get a refund and I went ahead and paid for the chargeback then and there because otherwise there would be a hold on my account. After I paid everything was clear and I was supposed to be free to use my account. The next day I log in and my account is restricted and there are holds for the {$50.00} worth of transactions that I just paid for lasting til the15th so I chat and call and they say theres nothing they can do about the hold yet their policy said if I paid directly using my card my restrictions would be lifted it was and has not. The dates keep pushing back and now they put my other funds on hold that were paid for immediately not with an account. And to top it all off the same thing happen in XXXX with XXXX of my dollars and I didnt realize they never put the funds back after I paid. I believe this is fraudulent and unethical. And Ive asked to be refunded and close my account yet they say they cant then disconnect the chat or phone call. Im a XXXX veteran and I need my money. I hope this can help
Company Response:
State: FL
Zip: 33141
Submitted Via: Web
Date Sent: 2023-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-20
Issue: Other service problem
Subissue:
Consumer Complaint: My first issue is missing monies in small amounts and typically under {$1.00}. While there is a XXXX address to accompany said transaction, inability to trace address history or origin. Secondly, there are a number of XXXX transaction in which the name appears to be invalid but more so are the denoted amounts. All amounts are greyed out which to me would confirm an unavailable amount of currency for whatever reason. Both issues are discoverable via my Coinbase app.
Company Response:
State: CO
Zip: 80910
Submitted Via: Web
Date Sent: 2023-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-19
Issue: Fraud or scam
Subissue:
Consumer Complaint: Commencing on or around XX/XX/2022, I fell victim to two multi-layered scam operations run by The Arbitrage which involved me making deposits for a total amount of XXXX XXXX from my XXXX account to Coinbase at the instructions of the scammers.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-18
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I had a coinbase account. Somehow it was compromised I and all the funds were sent out of it to a third party address. Coinbase claims they have no fault in this but they are the ones who sent it. They have done nothing to help.
Company Response:
State: OK
Zip: 744XX
Submitted Via: Web
Date Sent: 2023-12-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-18
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Received email from this agency claiming I authorized some transaction Receipt ID : XXXX. From this person via email. With regards, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Kansas XXXX With regards, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Kansas XXXX
Company Response:
State: NC
Zip: 28269
Submitted Via: Web
Date Sent: 2023-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-18
Issue: Wrong amount charged or received
Subissue:
Consumer Complaint: On XX/XX/2023, I initiated a withdrawal of {$12000.00} from my account at Coinbase.com to my domestic checking account. I selected the " XXXX XXXX out '' method which says " free '' on the web page ( see screenshot ). However, I was charged {$210.00} " banking fee '' for this withdrawal transaction. I contacted Coinbase 's support immediately ( XX/XX/XXXX ), but the company rep claimed that the withdrawal is not actually " free '' and refused to refund the {$210.00} " banking fee ''. Here are the facts : 1. The website clearly listed both " XXXX XXXX out '' and " standard cash out '' as " free ''. 2. There is no " banking fee '' mentioned in the company 's fee disclosure 3. The company rep said that she doesn't know how it is calculated, or where to look it up when asked. The only way is to know is review one of the popup during the process. 4. The company rep said that the website shows it's " free '' because the user has not entered the amount. This is very misleading, as not being able to calculate the fee is fundamentally different from being free. During the call, I asked the company rep, whether it is possible to use XXXX XXXX out for free, for any amount. She said no, which is a proof that this method is never free. 5. When I initiate the withdrawal, I clicked on the " XXXX XXXX out '' option, which says free, before entering the amount, during which I was not aware that it is not free and was misled into paying the fee. 6. The hidden fee of {$210.00} is also over-charging a domestic transfer, considering the ACH transfer is usually free.
Company Response:
State: NJ
Zip: 07093
Submitted Via: Web
Date Sent: 2023-12-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A