Date Received: 2019-03-30
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I had an auto Lon with Citizens one finance were my vehicle was deemed a total loss. My insurance company and GAP insurance paid the amount owed checks cut on XX/XX/16 & XX/XX/16. Somehow it appeared on my credit as a Repossession. I recently opened a dispute to remove the balance and now my credit decrease -55 points! Im not sure where the error came from but Ive been penalized for over 3 years now with everyday finances due to more then likely a customer rep. With removing or decreasing the balance my credit score should have risen. This needs to be handled AS SOON AS POSSIBLE! I will be contacting a lawyer to see whats the best way to move forward with dealing with this company and the credit bureau. Theres an error somewhere on either one of not both parties and it needs to be resolved NOW!
Company Response:
State: IL
Zip: 60624
Submitted Via: Web
Date Sent: 2019-03-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-29
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: The Bank is giving out my banking records to people who walk into the bank and ask for it. I judge has previously issued a protective order instructing them not to give out any information on my personal banking accounts that are not jointly held with my mother XXXX XXXX. In addition to give the information to other people they have refused to give my a list of what they gave out and to who. I have recieved copies of my personal soley owned account from two different people and I am not sure who else they have given it to.
Company Response:
State: MA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-04-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-28
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I opened an account with CitizensBank using their landing page https : XXXX with offer code XXXX It clearly states I am entitled to a bonus of XXXX + XXXX after meeting requirements. Which in my case, has been clearly met. They also say the bonus will be posted after 90-145 days. This has also been met. I have contacted their customer service various times and was given boilerplate answers and they seem to be dodging the bonus pay out. I would request an official answer and a pay out of the bonus.
Company Response:
State: NJ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-03-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-27
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/2018 I went to my Citizen bank branch in XXXX Michigan, tried to get back my money I sent to XXXX XXXX of {$300.00} because she was no longer had XXXX XXXX. I made a claim and also they recommended to call XXXX XXXX. I called the phone number of XXXX XXXX found on web but the person I spoke too instead of helping to get my money back they took following transaction of {$500.00}, {$750.00}, {$500.00}, {$500.00}, {$2000.00}, {$500.00} and {$500.00} at the same time to the person named XXXX through my debit card which was on XXXX XXXX. Immediately I called my bank same day to let them know that was fraud do not release those transactions and person I spoke too assured that marked red flag but I still need to call next business day to make sure matter resolved. But still bank released those transactions on XX/XX/2018 and bank asked me to make another claim. After two weeks I got those transactions back to my account. on XXXXI received letter from bank stated that they going to debited back those transactions because XXXX XXXX said that was valid transactions which was never valid transactions. After few days bank debited all transaction with fees. I will send all documents. Thanks.
Company Response:
State: MI
Zip: 488XX
Submitted Via: Web
Date Sent: 2019-03-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-26
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Originally approved for a modification in XX/XX/2018 and agreed to make the payments although it was returned due to failure of signed agreement which I never received. Was posted for Sheriff Sale twice which I petition to postponed and had to pay XXXX each time. The judge postponed it since I was not given the proper paper work and I am now having to reapply again. I asked to get an interpreter and have the paperwork in XXXX. I never received it. I am still waiting.
Company Response:
State: PA
Zip: 19124
Submitted Via: Web
Date Sent: 2019-03-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-25
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: My business account ending in XXXX has not been credited the {$390.00}. Deposit which was stuck in the ATM at the XXXX MA location Monday XXXX XX/XX/19 XXXX morning when making my business deposit. This occurred when the ATM froze, keeping the card, {$40.00} check and {$350.00} cash. I called and a claim number was given to me and was able to get my card back the same day. The next day it appeared the ATM was serviced and everything was found. This after calling the customer service number and they called the branch and verified all of the money and the check was found and verified! I have not however received the {$390.00} back in my account today and is now causing issues with my accountant and a customer who paid a deposit for an item we cant order till the check is deposited and clears! The other day I was hung up on by an employee named XXXX from the call center after being told by the branch to call there about the missing money. The bank is outright refusing to give me my funds that they verified the day after they were stuck in the machine! Please help me get the money that is reghtfully mine that they will not give me! Thank you! XXXX XXXX - President/CEO XXXX XXXX XXXX XXXX
Company Response:
State: MA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-03-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-25
Issue: Wrong amount charged or received
Subissue:
Consumer Complaint: On XXXX XX/XX/2018 {$1600.00} Citizens bank transferred from my checking account that I did not authorize to an account that I do not have. Have made repeated attempts to get this resolved but the bank continues to be unresponsive.
Company Response:
State: MI
Zip: 48092
Submitted Via: Web
Date Sent: 2019-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-22
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: On XX/XX/XXXX or XX/XX/XXXX I opened the platinum checking account online at Citizens Bank based on the promotional offer that said I would receive {$400.00} when I open a Citizens Bank Platinum Checking account and make a single direct deposit of {$1000.00} or more within 60 days of opening the account. The terms stated I would be paid {$400.00} within 90 days of completing the terms of the offer. On XX/XX/XXXX a direct deposit hit my account in the amount of {$1000.00}. To date I have not received the bonus payment in any amount. I am owed {$400.00}. On XX/XX/XXXX I called Citizens Bank and spoke to a representative that agreed with me that I have completed the terms of the offer and that should be paid {$400.00}. He indicated to me that he didn't see my account coded with the offer however. I did open the account through the link : https : XXXX however so clearly this is a technical issue on Citizens Bank 's side and not a user error. The representative I spoke with on XX/XX/XXXX said I would receive a call back from him later that day or by Tuesday XX/XX/XXXX at the latest since he was off on Monday. I never received a call on Tuesday so on Wednesday morning I called again and was told that I'll receive a response by Friday morning. I have received my bonus nor any further contact as promised.
Company Response:
State: NY
Zip: 105XX
Submitted Via: Web
Date Sent: 2019-03-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-19
Issue: Problem with the payoff process at the end of the loan
Subissue:
Consumer Complaint: I wanted to pay off my line of credit in full I called Citizens Bank ask them what the payoff amount was they sent me a email and letter stating it was a certain amount up until XX/XX/XXXX I paid off the loan in full XX/XX/XXXX I have a cancelled check saying it was paid off on the XXXX when I was at my branch in XXXX I told them to cancel the auto-pay on the interest of the loan they told me I did not have to since the loan was paid in full well on XX/XX/XXXX they took out a {$510.00} interest only payment out of my account since then I've been fighting with them to give me my money back and so far I have not been able to
Company Response:
State: MA
Zip: 027XX
Submitted Via: Web
Date Sent: 2019-03-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-18
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: XX/XX/18 On reviewing my checking account I noticed a check had been altered from {$230.00} to {$1200.00}. Reported the discrepancy to Citizen '' s bank immediately! They started a claim # XXXX. Despite numerous followups I have been unable to resolve the difference. The claim # was subsequently changed to XXXX
Company Response:
State: NY
Zip: 14086
Submitted Via: Web
Date Sent: 2019-03-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A