CITIZENS FINANCIAL GROUP, INC.


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"Products" offered by CITIZENS FINANCIAL GROUP, INC. with at least one, but usually more complaints:

Bank account or service - (CD) Certificate of deposit
Bank account or service - Cashing a check without an account
Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - CD (Certificate of Deposit)
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Checking or savings account - Savings account
Consumer Loan - Installment loan
Consumer Loan - Pawn loan
Consumer Loan - Personal line of credit
Consumer Loan - Title loan
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Government benefit card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Check cashing service
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Foreign currency exchange
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Mobile or digital wallet
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Money order, traveler's check or cashier's
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfer, virtual currency, or money service - Traveler's check or cashier's check
Money transfer, virtual currency, or money service - Virtual currency
Money transfers - Domestic (US) money transfer
Money transfers - International money transfer
Mortgage - Conventional adjustable mortgage (ARM)
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Home equity loan or line of credit (HELOC)
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Mortgage - Reverse mortgage
Mortgage - Second mortgage
Mortgage - USDA mortgage
Mortgage - VA mortgage
Other financial service - Check cashing
Payday loan -
Payday loan, title loan, or personal loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Other advances of future income
Payday loan, title loan, personal loan, or advance loan - Payday loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Title loan
Prepaid card - General purpose card
Prepaid card - General-purpose prepaid card
Prepaid card - Gift or merchant card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Student loan - Private student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan

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Complaint ID: 8196986

Date Received: 2024-01-21

Issue: Attempts to collect debt not owed

Subissue: Debt was result of identity theft

Consumer Complaint: I am XXXX XXXX XXXX turning XXXX this year. I am a victim of identify theft and these are not my accounts. I did not ask anyone to open these accounts. The companies can not provide signatures or proof that I opened these accounts. Please help me.

Company Response:

State: AL

Zip: 35235

Submitted Via: Web

Date Sent: 2024-01-22

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8196977

Date Received: 2024-01-21

Issue: Attempts to collect debt not owed

Subissue: Debt was result of identity theft

Consumer Complaint: I am XXXX XXXX XXXX turning XXXX this year. I am a victim of identify theft and these are not my accounts. I did not ask anyone to open these accounts. The companies can not provide signatures or proof that I opened these accounts. Please help me.

Company Response:

State: AL

Zip: 35235

Submitted Via: Web

Date Sent: 2024-01-22

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8192332

Date Received: 2024-01-20

Issue: Credit monitoring or identity theft protection services

Subissue: Problem canceling credit monitoring or identify theft protection service

Consumer Complaint: Someone opened a bank account in my name citizens bank

Company Response:

State: PA

Zip: 19013

Submitted Via: Web

Date Sent: 2024-01-20

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8190198

Date Received: 2024-01-21

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: I have rights to ensure that your private information is not shared without my consent. The Fair Credit Reporting Act and other laws protect my privacy and require consumer reporting agencies like XXXX and XXXX to exercise fairness, impartiality, and respect for my privacy. These agencies need my written instructions to furnish my information to financial institutions. However, I have not given my consent for them to share my information, and they have not informed me of my right to exercise my nondisclosure option. Additionally, they are reporting adverse information about my account without your permission, which is against the law. The agencies are also required to maintain reasonable procedures to avoid violations and limit the furnishing of consumer reports. I have the right to opt out of their reporting at XXXX time.

Company Response:

State: DE

Zip: 19711

Submitted Via: Web

Date Sent: 2024-01-21

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8177981

Date Received: 2024-01-18

Issue: Opening an account

Subissue: Confusing or missing disclosures

Consumer Complaint: I opened an estate account for my deceased mother at Citizens Bank in XXXX ( XXXX XXXX ) upon opening account I felt very uncomfortable with the XXXX at Citizens bank on XXXX XXXX in XXXX. So I filed a complaint with Citizens ( # ID XXXX ) and I thought I broke ties with her and that branch. It was my belief she would have nothing to do with me or my account. On XX/XX/2024 I visited Citizens bank on XXXX XXXX in XXXX I attempted to withdraw {$5000.00} from my account I had a balance of {$7000.00} the manager at that branch calls the Manager of the XXXX XXXX branch to verify my account. She then told me she was instructed by XXXX XXXX, whom I lodged a complaint about, not to service me if I wanted funds I pleaded with her to check there system I have a complaint against her but she would not check and Insisted I have to go there she would service me. Upon my arrival she says my balance is {$200.00} dollars she stole {$5000.00} from my account I made one trans action withdrawing one of the {$2000.00} she did not steal

Company Response:

State: NY

Zip: 10002

Submitted Via: Web

Date Sent: 2024-01-18

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8173544

Date Received: 2024-01-18

Issue: Improper use of your report

Subissue: Credit inquiries on your report that you don't recognize

Consumer Complaint: I have inquiries on my credit report that I didn't authorize..

Company Response:

State: DE

Zip: 197XX

Submitted Via: Web

Date Sent: 2024-01-18

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8170057

Date Received: 2024-01-18

Issue: Improper use of your report

Subissue: Credit inquiries on your report that you don't recognize

Consumer Complaint: I did not make any of these inquiries. Ive been on XXXX for 10 years, so I know I can not receive credit without a job.

Company Response:

State: MD

Zip: 212XX

Submitted Via: Web

Date Sent: 2024-01-18

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8169847

Date Received: 2024-01-18

Issue: Problem with a lender or other company charging your account

Subissue: Transaction was not authorized

Consumer Complaint: I filed a fraud dispute on my account for XXXX these were not my charges and the company has a XXXX liability it says but keeps denying my disputes even speaking to numerous agents and supervisors and while Im on hold the company recording states file a dispute if its not yours. So I did and they deny seems very unfair practice

Company Response:

State: MA

Zip: 01760

Submitted Via: Web

Date Sent: 2024-01-18

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8167865

Date Received: 2024-01-17

Issue: Managing an account

Subissue: Banking errors

Consumer Complaint: Citizens Bank has been mailng me offers/, promotions to open an account since I moved to my address several years ago. I have no interest in opening an account, mailings need to stop. I did not sign for these mailings, did not provide my address.

Company Response:

State: CT

Zip: 06320

Submitted Via: Web

Date Sent: 2024-01-17

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8166900

Date Received: 2024-01-17

Issue: Managing an account

Subissue: Deposits and withdrawals

Consumer Complaint: On XX/XX/XXXX I opened a Citizens Access Savings account with citizens bank which is the biggest mistake I have ever made in my XXXX years alive. ACCOUNT NUMBER : # XXXXXXXX, and since then I have made 7 different deposits which comes to a total of {$410000.00} into this account, On XX/XX/XXXX I called Citizens over the phone to request a withdrawal to my linked external account and I was giving a confirmation number for the request with is XXXX XXXX, about 1 hour later I received the email below, Hi XXXX XXXX XXXX We are informing you that a restriction has been Add on your Citizens Access Savings account ending in XXXX. Details of the restriction are listed below : Restriction Name : XXXX Restriction Date : XX/XX/XXXX Please call us at XXXX with any questions. Thanks for banking with us! Your Citizens Team Which means almost immediately they locked my funds, and canceled my withdrawal request, I called Citizens immediately and requested they make my asset available and they told me they need to review my account for 7 days, then on XX/XX/XXXX. XXXX I received the email below. Hi XXXX XXXX, We are informing you that a restriction has been Delete on your Citizens Access Savings account ending in XXXX. Details of the restriction are listed below : Restriction Name : XXXX Restriction Date : XX/XX/XXXX Please call us at XXXX with any questions. Thanks for banking with us! Your Citizens Team " And once they claimed my funds were available, and restriction has been removed I logged into my account online and made a withdrawal request, then again my withdrawal request was canceled then they disabled my online banking, and again restricted my account from making any withdrawals. Then again I called to ask what's happening and they couldn't provide me any information but the agent re-activated my online banking and told me that I will receive an email again to inform me the restriction as been removed, and told me to call back in 3 days if the restriction on the account has not been removed, but up till today XX/XX/XXXX I have not received any email of such and I am unable to access my money. On XXXX, XX/XX/XXXX I received a call from someone at citizens who told me to make a call back request through my other bank for deposits made, but majority of the deposits came from my bank account which I already closed after moving my funds to citizens bank, and I made her understand that this is not possible because I moved everything in external bank to citizens and I closed the account after that, there is no way I can call back funds into a closed account. I am XXXX XXXX XXXX and I have served this great nation in the XXXX XXXX XXXX and in my almost 7 decades of banking I have never experienced anything like what Citizens bank is making me go through, and I do not think it is in any shape or form fair on me to be going through such stress over my own funds, this issue has caused me significant inconvenience and financial distress, and it has critically affected my health, I have called citizens bank over 10 times with different case numbers listed below. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Essentially citizens has stolen my {$410000.00} XXXX dollars and will not release it back to me. I am unable to withdraw into my active linked verified bank account, they keep saying I can only withdraw my asset into my external bank account which was previously linked to citizens, but I keep telling them it is impossible to withdraw funds into a closed bank account, the external bank account linked to citizens in the past is no longer active I closed it and there is no way I can send my funds to a closed account, they have refused to allow me withdraw my fund to the bank of my choice which is also linked with citizens and i have made deposit to citizens from, I did not violate their terms and this problems started when i tried to access some of my funds which I have deposited into citizens over a period of months. The worst part is they keep telling me they are not allowed to tell my why I cant have my money which I deposited on a verified account. I made the decision to move my banking relationship to another institution * ( Citizens ) that could offer me the reliable services I need to manage my finances easily and securely. However, To my regret citizens has failed to do that. Considering the circumstances, I request a fair resolution in this regard so i can withdraw my asset and close citizens bank for good. I am escalating this matter with the hope that your organization can facilitate a resolution between myself and Citizens Bank. Citizens keep promising to get back to me for the past XXXX days on top of that, I have myself and a family to take care of and citizens has made me suffer as I have bills that are past due just because I can't access my funds, Citizens bank made XXXX XXXX and XXXX XXXX the worse ever for me.

Company Response:

State: NJ

Zip: 07960

Submitted Via: Web

Date Sent: 2024-01-17

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.