Date Received: 2019-04-23
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: on XX/XX/2019 I received a letter stating that all of my accounts. ( More than 25 business checking accounts ) under the XXXX XXXX XXXX XXXX are being closed. They told me that i may not withdraw any funds from my online accounts to my checking accounts or my funds could be frozen and funds would be sent to an address on file ( which they did not clatify in the letter ). They stated that a check would be mailed by XX/XX/2019. I told them that the can not stop me from withdrawing into the checking accounts without giving the Corporation any notice whatsoever. I opened these accounts at the XXXX and XXXX XXXX branch in new york and was never told about any issue from the bank manager of either branch. I have spoken to the branch and they were unaware of the letter that was sent to me and they advised me to call the XXXX number and that rep. told me that i can not withdraw to any of the accounts or they could all be frozen. we have funds in these accounts that can not be withdrawn without these bank accounts which were added to the online accounts.
Company Response:
State: NY
Zip: 117XX
Submitted Via: Web
Date Sent: 2019-04-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-22
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Citizens one auto finance sent a letter to me stating erroneous reasons for denying a loan I was attempting to co-sign for my granddaughter. My credit score is in the 800 level yet they claim I was denied the loan due to delinquent credit history, limited or no credit file and collection, charge off, judgment, foreclosure or repossession. Absolutely none of these apply to my credit file. They go on to cite time since most recent opening is too short, proportion to loan balances to loan amount is too high, too many accounts with balances and length of time accounts have been established. I could not care less that they did not approve the co-signing of the loan however I do not feel they should be not be allowed to cite reasons that do not apply to my credit file. I would not have an 800+ credit score if any of these were accurate.
Company Response:
State: TX
Zip: 76706
Submitted Via: Web
Date Sent: 2019-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-19
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I began a checking account with Citizen 's Bank at the beginning of XXXX. On XX/XX/XXXX I checked my balance and saw a debit for {$1900.00}. I immediately called the bank to inquire and they notified me that this was taken out of my account to pay for a student loan that I have with them. The loan was taken on XX/XX/XXXX through Citizen 's Bank. I did not graduate undergraduate school until XX/XX/XXXX. I spoke with a supervisor named XXXX who told me that all of this is legal and protocol and that I should've been notified that this would happen but I absolutely never was. They had the wrong address on file for me and a phone number that I nor any of my friends and family have EVER been associated with. Up until today, I have gotten 0 letters, emails, or phone calls about this matter. XXXX told me that I should've been notified but I never was. The woman I spoke with, XXXX, before talking to XXXX told me that these loans don't have to be paid on until I graduate undergraduate school, but XXXX told me that it was defaulted on XX/XX/XXXX, one year before I graduated school. I should not have been taken advantage of this way. I should've been asked or at the very least notified that this would happen. They don't have my correct graduation date, phone number, address, or anything on file for me. I would like this money back in my account immediately and would like to arrange a payment plan to pay this loan off. I am currently voluntarily paying towards my student loans outside of Citizen 's Bank because I want to pay my loans off sooner than later, but had no idea that this one had to be paid off otherwise I absolutely would've been. I check my credit religiously and I would think that if a loan defaulted, it wouldshow up on there but I have seen nothing.
Company Response:
State: NY
Zip: 12208
Submitted Via: Web
Date Sent: 2019-04-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-17
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I refinanced my mortgage with my existing mortgage company ( Citizens One Home Loan ). My refinance closed in XXXX, which was almost one month before my original loan insurance policy was to renew for {$1800.00} on XX/XX/XXXX, which has always increased slightly year over year. I say this because the just paid the old policy amount of {$1700.00}. I find this very concerning as no mortgage company should be paying out a previous year policy with out confirmation from the insurance or an updated policy coverage date. The lender sent me a letter stating I didnt have insurance on XX/XX/XXXX, but paid the old premium amount at renewal time. Then I got a letter saying I was all set, which is not uncommon during a refinance with and up coming insurance renewal. However I was not aware of the insurance issue at this conjuncture. My insurance company had been requesting payment from the lender or their vender for the balance of {$100.00} ( difference between old policy amount versus the renewal amount ) and no response or payment was received by the lender or vendor. After 30 days my insurance company cancelled my policy and refunded me a prorate amount, which thought was a refund from my old escrow account as it was just a check and no letter. In XXXX, I need to have some auto policy adjustments, which is when I found out that I didnt have insurance. I immediately reinstated my policy, but at a much higher amount due to the gap in coverage of {$2200.00}. I sent my lender a secure email stating what had happened and the insurance was now back in place ... this was on XX/XX/XXXX. Based on my email, they then forced insurance for {$3100.00}, which was paid on XX/XX/XXXX, despite the fact I made them aware of the issue and the reinstatement as of XX/XX/XXXX. I called three times and with each call/complaint I explained my situation ... the response has been we see and will fix this. The only action the lender did was refund my escrow for a prorate amount of the forced insurance and never reached back out to me as agreed upon. I called again today ( XX/XX/XXXX ) and was told they would not refund the remainder of forced policy and it was my issue with my insurance increase due to the time lapse. I then asked when the first letter was sent to me about my insurance lapse and was told it was XX/XX/XXXX and by their policy they force place 60 days from the first letter date previously noted. Clearly that was not what occured, considering they didnt force place until my secure email to them on XX/XX/XXXX. So well beyond the so called 60 days. So ... they arent taking any responsibility of ensuring a refinance closed properly and when I asked why the insurance was forced placed well after the 60 days I was told it was for the customers benefit, but does not line up with their policy and creates additional costs to the borrower. So I ended up paying {$350.00} more than my renewal amount and then had to pay {$760.00} in prorated forced insurance. I dont know how banks can just get away with this .... if I hadnt refined, then none of this would have occurred and sadly it was a same bank refinancing my mortgage. I have been out of work due on an official temporary XXXX and protected class illness ( XXXX XXXX - XXXX XXXX ). Im struggling as it is and this happens. Please look into this, even if I get no benefit from this complaint, I dont what this to ever happen someone else by Citizens One Lending aka Citizens Bank.
Company Response:
State: RI
Zip: 028XX
Submitted Via: Web
Date Sent: 2019-04-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-16
Issue: Attempts to collect debt not owed
Subissue: Debt was already discharged in bankruptcy and is no longer owed
Consumer Complaint: I was contacted by this company about a private student loan by Citizen Bank. I expressed to the rep this loan is since XXXX, was discharged in bankruptcy. The rep was rude try to explain private student loans are not dischargeable I explained to her it was they had opportunity to dispute debt. She told me to talk to my attorney and he would explain it is not dischargeable. I explained to her private loans were dischargeable in XXXX when I filed and they had till XX/XX/XXXX to dispute. I told her I would be filing a complaint she was rude, dismissive and attempted to get my cell and mailing address. Did not request copies of filing or the discharge.
Company Response:
State: MD
Zip: 20785
Submitted Via: Web
Date Sent: 2019-04-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-16
Issue: Attempts to collect debt not owed
Subissue: Debt was already discharged in bankruptcy and is no longer owed
Consumer Complaint: I was recently contacted by Citizen Bank about a student loan from XXXX. I became severely ill and was unable to continue with my secondary education at which time I had to file bankruptcy XX/XX/XXXX. The company was notified of the bankruptcy, chose to not dispute the bankruptcy filing which was discharge dated XX/XX/XXXX. The company XXXX called me on there behalf today and stated I have a outstanding debt. I informed the company in regard to the filing and discharge. I was informed this is a student loan and not dischargeable. I informed the company it was a private student loan and they had opportunity to dispute filing in XXXX but now they want to try and bill me while being on out on Social Security Disability. I asked them to not contact me anymore and to review the filings submitted to them the rep was very rude and would not listen to me in this regard.
Company Response:
State: MD
Zip: 20785
Submitted Via: Web
Date Sent: 2019-04-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-16
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: I had deposited a check for XXXX and a check for XXXX I was promised that my money would be available by today and when I went to check my account my money wasnt available I was lied too
Company Response:
State: MA
Zip: 01702
Submitted Via: Web
Date Sent: 2019-04-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-13
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: We shopped for a new second mortgage for our condo in XXXX through XXXX XXXX. We accepted an offer from Charter One and received the paperwork. Despite requesting a second mortgage, I was sent paperwork for a HELOC instead. Not intending to tap into the line of credit, we signed the documents. Later, as housing prices continued to plummet, our financial advisor recommended we complete a short sale. Unbeknownst to us, HELOCs do not go away in a short sale situation, so we were stuck with making an agreement with Charter One for the full amount of the HELOC value - they literally would not negotiate a lower rate one penny. We were advised to accept, and attempt to re-negotiate the amount at a later time. We completed the short sale of the condo in fall of XXXX. Three years later, after much failed negotiation, we settled on an amount to settle the debt. After three payments, we received a letter from the bank 's law firm, confirming satisfaction of the debt, showing the full amount paid. A few months later I checked our credit, and found Charter One had reported the loan as a " write off, '' meaning the debt was never paid. I filed a discrepancy with the credit bureau to correct the record. When the credit agency contacted Charter One to verify this change, they replied, " No, the write off is correct. '' This fraudulent record has caused serious damage to my credit score since its appearance on my record in XXXX. I wish to have this record removed from my credit, and if possible, punish Charter One for a fraudulent filing on my report.
Company Response:
State: NV
Zip: 89135
Submitted Via: Web
Date Sent: 2019-04-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-12
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: During the first week of XXXX, XXXX I went to the Citizens Bank branch office located at XXXX XXXX XXXX in XXXX to make a deposit. While there, I inquired about HELOC rates as I have a HELOC with the bank that has a rate of Prime minus .50. I was not interested in a larger HELOC amount as I was satisfied with the amount of my line which is sufficient. The branch manager proceeded to inform me of a special promotion that would offer me a better rate ( Prime minus .75 ) as well as increase my line amount and the maturity on the HELOC. I was encouraged by the manager and his assistant to submit an application and follow-up with additional required information ( W-2, 1 month of pay stubs and home owners insurance ) to get the rate. The app was submitted and I follow-up within a few days with the other required information. About a week or so later, I received a call from the branch assistant notifying me the loan was approved. On XX/XX/XXXX, I received a letter dated XX/XX/XXXX in the mail ( attached ) verifying the application was approved contingent upon items that I had provided to the branch. I few days later, I received a call from Citizens loan closing department inquiring to set up a date to close the loan as everything was approved satisfactorily with the information I provided to the branch. During that call, the loan closer informed me that the rate would be the same as I already had ( Prime minus .50 ). He said that the lower rate was only for new borrowers only which I told him that the branch manager never informed me of that. I told the closer that I would not have gone through the process had I known that, as I am sensitive to inquiries on my credit report that effect my credit rating and I didnt need a larger HELOC. I then followed up with the branch and was told they would look into giving me the reduced rate as had been told the wrong information by the manager. On about XX/XX/XXXX, I went to a branch closer to my home ( XXXX XXXX Office ) and filed a report of the incident ( # XXXX XXXX ) to get in on record. On XX/XX/XXXX I received a call from the assistant at the XXXX XXXX XXXX office that they would not honor the lower rate for me per the denial by the regional manager. He could not tell me why it was denied. I requested the regional managers contact information which was given to me ( Ms. XXXX XXXX ). I placed 2 calls to her ( XXXX and XX/XX/XXXX ) and have not received a call back. This is very disturbing and frustrating as I have banked with this bank for more than 30 year!!. I went through this loan process only because I was told confidently by a trusted authority ( branch manager ) that I would get a lower rate on my existing HELOC. The loan was approved and it was committed to me that I would get the rate. Instead, I got a larger loan amount that I didnt need along with my credit report being impacted. The regional manager doesnt even have the courtesy to call me and tell me why they wont honor the rate. I am furious about this whole situation!! I need them to stand up to what was committed to me! Thank you for your help.
Company Response:
State: PA
Zip: 15237
Submitted Via: Web
Date Sent: 2019-04-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-12
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: The only debts that appear on my credit report has already passed the statue of limitations. This particular individual called the school district requesting to speak.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-04-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A