Date Received: 2022-10-25
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I hold a checking account with citizen bank which used to be XXXX and recently they have taken {$2000.00} from my account without my consent and my authority and didn't even bother to send me the letter before they took the money out. When i called them they said someone from the bank employee in the counter service has deposit the money into my account with an error 1 year ago when it used to be XXXX and now the XXXX was bought in by Citizen bank they took the money out. They money never came into my account and all our banking services, mobile banking, internet banking, ATM services were all closed and i couldn't even verify the trasaction. Now the citizen bank is not listening to it's customer and every weeks it's charging me the service fee of {$30.00} and {$9.00} from my account, which is very unethical and unfair. Please i want you guys to help me out and take the action against the bank. Ref : Claim number : XXXX
Company Response:
State: NY
Zip: 11377
Submitted Via: Web
Date Sent: 2022-10-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-25
Issue: Struggling to pay your loan
Subissue: Denied request to lower payments
Consumer Complaint: I am currently unemployed due to the fact I was XXXX by my boss and my hours were cut so drastically and I no longer could deal with the fact that she was still retaliating against me and the company was failing to do anything as well as the union so there is a lawsuit against them for that so I contacted my loan servicer Citizens Bank for my auto loan I was informed that they could do a two month extension at the time and I called back today and was told that that is not allowed that is not there policy because I already had an extension earlier this year due to the same issue is listed above and the lady was extremely rude I asked for a supervisor and she transferred me back to the main menu and they will not withhold their part of the bargain where the employee told me that I would have 2 months deferment where I had to pay the interest I had already paid the interest amount and I was lied to or I would have done my best to make sure I got the payment money borrowed or done something to avoid the late report that I'm going to receive from the company on my credit next month as I have 100 % on Time payments until this
Company Response:
State: CO
Zip: 815XX
Submitted Via: Web
Date Sent: 2022-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-25
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I have been a victim of identity theft. I had a Charged off citizens bank account listed on my XXXX credit report that doesn't belong to me. I called Citizens bank and they couldn't find an account listed in my name or social security number. I need this removed immediately because this is hurting my chances in getting a mortgage
Company Response:
State: CA
Zip: 90804
Submitted Via: Web
Date Sent: 2022-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-25
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: In 2017, I agreed to be XXXX over my sister 's estate ; I have an XXXX, but the bank I was dealing with ( XXXX XXXX XXXX said they needed to have my SSN. As time went by, I was/am still waiting for an attorney 's office to release funds, so I did not try to close the account. The estate bank took the last amount that was in the account for fees; charged me for non-payment of extra fees; turned my name and SSN into a collection agency ; and closed the account. I paid ( out of pocket ) the amount that the bank said I owed them, but the bank said this will stay on my record for five ( 5 ) years! Consequently, every time I try to open a bank account, or apply for a credit card or loan, I am denied because of this situation. I have tried, unsuccessfully, to get the bank XXXX XXXX XXXX ) to have this information removed from my name/SSN. I called the Social Security Office, explained the situation and asked if they could help me, since my SSN is involved ; I was told nothing they could do. I recently applied for a credit card and was denied ; information has been put in my credit reporting files. I appreciate anything you do to help me in this situation. Thank you!
Company Response:
State: NJ
Zip: 08094
Submitted Via: Web
Date Sent: 2022-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-25
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: We used XXXX from the same account we always use to pay bills. Then an email goes to my husband that says Citizens is pulling the money from a different account that we did NOT authorize. That will likely cause an overdraft and, knowing Citizens, they will have another excuse to charge ridiculous fees. I called the XXXX #, wasting my time and energy, to be told that the email is wrong. I DON'T TRUST IT. I am getting out ahead of Citizens screwing the consumer yet again. If I had time I would move my accounts. That is coming. But for now, we better not get hit with fees. here is the email : Payment to XXXX XXXX XXXX XXXX sent as a check Hello, Payments to XXXX XXXX XXXX XXXX are typically sent electronically, but this payment was sent as a check. Your check may be cashed, and the money withdrawn from your account, before or after the Deliver By Date. Please make sure you have enough money in your account to cover the payment. Recipient : XXXX XXXX XXXX XXXX Account : XXXX Amount : {$2800.00} Deliver By Date : XX/XX/2022 Thank you for using Pay Bills. WRONG ACCOUNT!!!!!!!!!!!!!!!!!!!!!!
Company Response:
State: PA
Zip: 193XX
Submitted Via: Web
Date Sent: 2022-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-25
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Complaint by : XXXX XXXX XXXX XXXX XXXX # XXXX XXXX, MA XXXX Cell : XXXX XXXX XXXX ============== Complaint Against : Citizens Bank One Citizens XXXX XXXX, RI XXXX ( XXXX ) XXXX XXXX ============== Dear sir/madam, Hope you are well, I would like to file a complaint against ( Citizens Bank ) for a disputed and cancelled transactions that they have decided in the merchant favor. Despite the fact that I proved to the bank that, I have cancelled the transaction timely with the merchant and never received any goods from the merchant. The merchant continued to charge my card, however, even after I had canceled the transaction with them. The disputed amount is {$4500.00} and the bank decided to let the merchant keep the money and the goods, as well. I have filed my dispute with the bank timely after the transactions were posted into my account. The bank, however, denied my claims. I filed several appeals, but all my appeals were denied, however. The bank denied my last appeal falsly claiming that the dispute was not filed timely, which is totally false. Thank you for your kind assistance and look forward to hearing from you. The bank seems to be biased against me a d discriminated meon the basis of Ethnicity, National Origin, Gender, and age. I have never received the goods and need a full refund. Respectfully, XXXX XXXX : XXXX XXXX XXXX
Company Response:
State: MA
Zip: 02151
Submitted Via: Web
Date Sent: 2022-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-24
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/22 I went to deposit a check I had received for {$3800.00}. on XXXX I went to see if check had gone through and to withdraw {$3300.00}. prior to being given the money I asked the teller if the check had cleared, if the money was mine and she responded yes. After sending the check of {$3300.00} on XXXX, XXXX the original check bounced for the {$3800.00} putting my account thousands of dollars into the negative. When the bank was called on XXXX to report fraudulent activity and try to stop the cashiers check they said there was nothing I could do and we needed to wait for the crime to be commited. Now that the money has been taken and my account is accruing overdraft fees daily They said it was my responsibility and they stated I was given the money due to how long I have had an account with them, not because the money had cleared. The cashiers check that I received for these funds was then deposited and they stated there is nothing they can do. I reported to them the concern for it being fraudulent. I did my due part in asking multiple times if the money has cleared and they wrongfully said yes. Had it not cleared I would have never withdraw the money. I had XXXX cents to my name prior to my deposit. I have reached out to every manager possible and nothing has been done at this time.
Company Response:
State: NH
Zip: 038XX
Submitted Via: Web
Date Sent: 2022-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-24
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: Citizens Bank claims I owe payment for a security system placed on a house in XXXX Florida. I do not own a home in Florida, only XXXX XXXX XXXX XXXX, Pa. I have lived here over 30 years, moved here XXXX after marrying a guy from XXXX. I went to a local branch to have them file the fraud report, then to XXXX Police department to file a complaint. Copy of the police report was sent to Citizens, ATTN : ID theft operations at XXXX, XXXX XXXX XXXX, XXXX, PA XXXX ; I also called XXXX, as per the Chairmans office request, and told them but they only sent an email which I also forwarded to Citizens. Fax XXXX Since then, I looked at my credit report with XXXX, XXXX, and XXXX and found all three had an address for XXXX XXXX XXXX XXXX, XXXX, Florida as well as my XXXX home address. I had to dispute the XXXX address, as well as mispelling of XXXX as well as mispelled XXXX. Also multiple phone numbers, that needed to be deleted. From what I can tell, these are being corrected, although now XXXX supposedly, removed my XXXX address. I uploaded my drivers license and XXXX bill for them to make corrections. So Citizens bank is the business that needs to be aware, my identity was used for a fraudulent purchase, a XXXX security system. Citizens bank shared this issue should be resolved by XX/XX/XXXX. All the use of my identity for the said purchase occurred in XXXX of XXXX. What I don't understand is I live in a home purchased for {$50000.00}. I looked up the home is XXXX and its valued at over {$700000.00}. I am a retired nurse practitioner. I never made alot of money to own this extravaganze. I don't have security on my home in XXXX. Identity protection is an issue if even the credit reports all have false information. Until now I did not look at my reports but now plan to share this important issue with others.
Company Response:
State: PA
Zip: 171XX
Submitted Via: Web
Date Sent: 2022-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-24
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Below this summary of issue is my most recent communication with Citizens Bank Re Account XXXX I proactively applied for mortgage assistance - initiated in late XX/XX/2022. Prior to any collections proceedings from Citizens Bank. The program sent a request for information to Citizens. Specifically, requesting the " V-File. '' To date, Citizens Bank has not complied. However, they started collections via of payment offers that I did not request. Now I am being bombarded with Citizens XXXX Application for XXXX XXXX XXXX. I did not request their help, though appreciated. As a result, Citizens seem to deliberately ignore the mortgage program 's request for documentation ( V-File ), which jeopardizes my account and adds a great deal of stress and pressure on me. Any assistance or guidance from your office would be greatly appreciated. Thank you, XXXX XXXX XXXX ___________________________________________________________________ sent via email according to name and contact information on Citizens correspondence. XXXX, ( Telephone XXXX ) Re Loan # XXXX I am bombarded with Citizens Bank documents requesting completed XXXX XXXX XXXX documents for processing. I am unsure where the disconnect is between Citizens Bank and the XXXX XXXX XXXX XXXX I am already using for assistance. However, I can say it appears Citizens Bank is ignoring their request for the V-file and trying to force me to use your services, which I do not intend to do. Therefore you are intentionally making a manageable situation worse which threatens my stability and continues to cause a great deal of stress and pressure to and on me. The account was transferred to XXXX XXXX, Va AFTER I initiated my application with an independent mortgage assistance program. I do not intend to use Citizens. Please comply with the mortgage program 's request for the V-file. Otherwise, I will have to retain a lawyer to address your refusal to cooperate, which seems to intentionally deny my right to financial support from an agency of my choosing. Thank you, XXXX XXXX XXXX XXXX email : XXXX XXXX
Company Response:
State: MA
Zip: 02126
Submitted Via: Web
Date Sent: 2022-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-24
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: My Citizens Bank checking account ( opened 2022 ) is completely gone. I can login to the app and website but don't see my account. When calling customer service, nobody can find my account. This is crazy, all of my money is essentially stolen. There was > {$1000.00} in the account.
Company Response:
State: MA
Zip: 02139
Submitted Via: Web
Date Sent: 2022-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A