Date Received: 2022-11-08
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I received a text message stating the following : Citizen : Your {$870.00} XXXX XXXX transaction is pending. Please respond YES to confirm your approval, or visit our branch or https : //xrl.today/rKIKv to reverse it. My Citizens bank account is now closed and has been for some time. Seems to me that they are fishing for information. The the URL was blocked by my virus protection.
Company Response:
State: PA
Zip: 19006
Submitted Via: Web
Date Sent: 2022-11-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-05
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Citizens bank has refunded me XXXX for the money that was stolen out of my account imagining but there still matter the {$300.00} is supposed to be credited to my account for opening a new account and starting direct deposit I dont know why this wasnt addressed they only addressed one portion of it and thought they would fix it But this is definitely false advertisement and definitely an issue that needs to be handled I made deposits there a bank chose to break the deposits down to two separate ones one for XXXX one for XXXX so it didnt hit the XXXX mark so I wouldnt be eligible for the bonus which is completely ridiculous Ive tried contacting them like I said they did help with one matter but this is still outstanding issue Ive submitted the documentation prior to go along with us
Company Response:
State: MI
Zip: 48103
Submitted Via: Web
Date Sent: 2022-11-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-05
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I got a XXXX XXXX card in the mail, it had a offer in it to get {$300.00} or {$600.00} to open a new savings and or checking account, according to the branch the account was opened at.I went to the branch in person to open the account, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX I thought they would be able to do their own offer with out a issue. I opened a savings account, made the deposits as required and got nothing. I called XXXX on XX/XX/2022 XXXX XXXX the customer service line transferred me to 3 people, the last lady a supervisor said their was nothing she could do, since the error happened in a branch, it needed to be taken care of in that same branch. XX/XX/2022 XXXX XXXX XXXX XXXX XXXX upon contacting that branch, I spoke to a vary nice lady XXXX, who said she would contact the back end and get right back to me later that day, that was 5 days ago, I called 2 more times and left messages but she never returned my call. so now I will file a complaint with the cfpb, but have zero confidence in it being resolved at this point, so I am also planning on closing the account as well. I was planning on opening the checking account as well to get the other {$300.00}, but that is not going to happen, after they made a mess over trying to honor their own offer. this complaint is for https : //www.citizensbank.com/customer-service/contact-us.aspx
Company Response:
State: MA
Zip: 01089
Submitted Via: Web
Date Sent: 2022-11-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-05
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I received notification of a payment error while banking with Citizens Bank. The payment error occurred on XXXX I requested to file a payment error dispute and was pecuniarily retaliated against to a direct demand deposit where the funds were held locally and drafted on the XXXX. What is going on with the quality of cash today?
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-11-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-05
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My XXXX has POA ( Power of Attorney ) this has been provided to AGO and others upon request as well as CFPB. These have been the complaints filed to date all closed with some resolutions THANKS TO CFPB others closed within time to not be escalated by Company. This helped them allude the issues and not fix things just give lip service. There have been over XXXX complaints at each turn company lied incessantly until they could not any more. It was only when they were caught in their lies by my XXXX and I that they conceded and fixed the issues. In this final case they have denied releasing copy of all XXXX Closing Documents not provided at closing in full and even if they should have readily available all these records yet they seem to hiding them. They have refused to provide the AGO office as well. There online system does not work and when had access XXXX years ago never provided all loan closing documents either. The issue to date is that they have violated the Truth in Lending and misapplied payments instead of applying payments to P and I as the agreed upon Amortization Schedule they have applied more to Interest and Less to Principal. There explanation is not even acceptable as XXXX & I never change for the life of the loan. Therefore the Application of payments should and would never change for the life the loan. P and I should be exactly {$1000.00}. Someone in company is doing some creative loan applications and we see all the tricks. They have applied payments we did not make as payments as we all know this would skew the loan and be deceiving the goverment on payments etc... MOST OF ALL THEY HAVE REFUSED TO PROVIDE FULL COPY OF OVER XXXX LOAN CLOSING DOCUMENTS ALL TO US AND GONE AS FAR AS TELLING THE AGO VIA EMAIL WHICH SHE STATED THEY CAN NOT SENT VIA MAIL ALL THE COPIES REQUESTED THOUGH WE STATED WE WOULD PAY FOR IT WHICH WE SHOULD NOT HAVE TO. THIS IS NOT THE SAME ISSUE IT IS PART OF THE SAME BUT NEW ON ITS FACE REGARDNG THESE ISSUES LISTED BELOW : XXXX. VIOLATION OF TRUTH IN LENDING XXXX. REFUSAL TO PROVIDE FULL COPIES OF CLOSING DOCUMENTS XXXX. REFUSAL TO PROVIDE THOUGHT GRANTED AUTHORIZATION TO PROVIDE ALL TO AGO ( ATTORNEY GENERAL 'S OFFICE ) XXXX. REFUSAL TO PROVIDE COPY OF THE AMORTIZATION SCHEDULE THEY ARE USING WHICH SEEMS TO DIFFER FROM THE AGREED UPON LOAN XXXX. HAVE ENGAGED IN WAYS TO INTIMIDATE, RETALIATE AND SKEW THE ISSUES XXXX. THEY HAVE MISAPPLIED FUNDS, FALSIFIED RECORDS, STATED PAYMENTS WERE LATE WHEN NEVER LATE AND MORE For these reasons listed above we plead with your company to escalate this matter in order to get this fixed your company has closed all just on their word and it has not been true. PLEASE PAY CLOSE ATTENTIONT TO LETTER DATED XX/XX/22 THE BOTTOM DOES NOT STATE ENCLOSURES BECAUSE THERE WAS NOT TRUE INTENTION TO MAIL ANYTHING OUT THIS WAS DONE TO AS ALWAYS HAVE YOUR COMPANY CLOSE THIS AND DO NOTHING JUST WORDS WITH NO ACTIONS AND PER CONVERSATION WITH XXXX XXXX IT WAS STATED TO AGO THAT THEY COULD NOT SENT OUT DOCUMENTS VIA MAIL ( COPY OF EMAIL STATING THIS INCLUDED AS WELL AS DOCUMENTS EXPLAINING WHAT IS MISSING AND SHOWING CLEAR PROOF OF THEIR ERROS ). We can not have a meeting when they refuse to provided per XXXX copies of files etc...
Company Response:
State: MA
Zip: 02072
Submitted Via: Web
Date Sent: 2022-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-06
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/XXXX I noticed on my online banking account that XXXX was moved fromy savings account to my checking account I didn't do it I called the online banking support number and told them they saw it and said they put the money back so I looked again on the XXXX and all the money was gone I called back on the XXXX of XXXX and opened a claim XXXX XXXX later I got a denial letter in the mail without ever speaking to anybody from the fraud department this is citizens bank so I called number on the letter for XXXX days being on hold for at least XXXX each time before hanging up I went to the branch office and changed all my accounts I asked the customer relations person to reopen my claim she said she did this and I would receive a call from the fraud department a week went by I tried to call her back and emailed her and got no response so I called the online banking service number again they told me that the claim wasn't reopened! so I reopened it and had it expedited I spoke to a person and her supervisor who told me I would receive a call within XXXX and she would personally calle back to make sure they called me back they didn't call and neither did she I called back and reopened my claim again on XXXX the XXXX it's been over a month of getting the run around and not getting my money back this despite being told that it was blatant fraud someone hacked into my online bill pay account and sent checks to a different bank
Company Response:
State: PA
Zip: 15236
Submitted Via: Web
Date Sent: 2022-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-04
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Images I included are from XXXX XXXX and messages in past years I received from them. I also have other documents from local courthouse. XXXX refuses to give me any statements Images reflect loan was taken out in 2018 and other image shows it the following year opened up.. only one home reported on my credit wihich its not deeded to me and Ive never made a payment whatsoever
Company Response:
State: IN
Zip: 47150
Submitted Via: Web
Date Sent: 2022-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-04
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: {$2500.00} was taken out of our checking account without our permission. We dont know who took it out. They treated us like criminals. Citizens Bank kept cutting me off when trying to talk. They said IF we got it back IF it was fraudulent then we might get it back in XXXX business days.
Company Response:
State: NH
Zip: 033XX
Submitted Via: Web
Date Sent: 2022-11-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-04
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Images I included are from XXXX reporting and messages in past years I received from them. I also have other documents from local courthouse. Grantor refuses to give me any statements Images reflect loan was taken out in 2018 and other image shows it the following year opened up.. only one home reported on my credit wihich its not deeded to me and Ive never made a payment whatsoever
Company Response:
State: IN
Zip: 47150
Submitted Via: Web
Date Sent: 2022-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-04
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have requested PMI be dropped numerous times and citizens bank refuses. My original loan was for {$290000.00} and now I owe about {$220000.00} which is about $ XXXX lower than the automatic cutoff of PMI.
Company Response:
State: KS
Zip: 67502
Submitted Via: Web
Date Sent: 2022-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A