Date Received: 2024-01-17
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: On XX/XX/XXXX, I received an email from XXXX with the subject line Your revolving credit limit has recently been revised which is not the typical language used when communications such as these are distributed to consumers via email, nor is this appropriate. Typically, when alerting consumers relative to changes such as these the email subject lines will state there have been changes to your account however this was not the case. After receiving the email, I opened it and read the verbiage within the body of the email only to find out that they had decreased my original credit limit from {$5800.00} to {$2900.00} leaving me with a balance of {$2800.00}, resulting in an available credit of {$80.00}. With an available credit of {$80.00} this significantly increases the chances of me exceeding my available credit limit which would allow Citi Bank to charge me for undisclosed charges ( i.e. over the limit charge, and interest charged to standard advances, etc. ) which are not listed in the initial credit card disclosures that were included in the initial prescreening application. In XX/XX/XXXX, I was charged for an Advanced Transaction Fee of {$80.00} + Interest Charged to Standard Advance Fee of {$39.00} ( $ 29.99 % Variable ) ; totaling {$110.00}, based on the cash advance I withdrew in XX/XX/XXXXXXXX XXXX ( i.e. XXXX and XX/XX/XXXX ) in the total amount of {$1600.00} ). I made a minimum online payment on XX/XX/XXXX in the amount of {$69.00} ( i.e. {$41.00} was Interest Charged to Standard Adv ) which decreased my current balance to {$2.00}, XXXX, leaving me with an available credit of {$100.00} however, with me only making the minimum payments towards the balance based on how low/and little available credit that I have, this confirmed that Citi Bank developed a fraudulent business strategy to purposefully make a profit off of credit card holders which is a direct violation of ( CFPB ) Consumer Finance Protection Bureau : Federal Truth in Lending Act ( 12 CFR Part 1026-Truth In Lending ( Regulation Z ), Section ( 10 ) OVER-THE-LIMIT-FEE : Any fee imposed for exceeding a credit limit ; Official interpretation of 60 ( b ) ( 10 ) over-the-limit-fee. ( 1 ) Applicability. The disclosure of fees for exceeding a credit limit does not include fees for other types of default or for services related to exceeding the limit. For example, no disclosure is required of fees for reinstating credit privileges or fees for the dishonor of checks on an account that, if paid, would cause the credit limit to be exceeded. After taking time to better understand what was going on with my credit limit decrease, I called on the same day that the email notification was received on ( i.e. XX/XX/XXXX ) at XXXX and spoke with an agent in reference to the information I had received. I explained that using illusive, deceptive verbiage in reference to the rationale/and justification to support their decision relating to decreasing my credit limit was fraudulent and advised that sending an alert/notification via email was a violation of the ( FCRA ) Fair Credit Reporting Act, because credit card companies are required to use either the electronic letter system or mail, and as a result of their lack of adherence I would be reporting them to the government for fraud. The agent shared that they supported my decision and explained that I would receive a letter in 7-10 business days to explain further and in turn I disconnected the call. I then proceeded to call back at XXXX and spoke with another agent. In turn, I requested assistance with locating the Citi Disclosures online as they typically are posted publicly and was told by the agent that this information is confidential and can not be shared with you since this information will be listed within the letter you will receive via email in 7-10 business days. I refuted his response and explained that I as the account owner I am entitled to this information and I should have access to this information, and if Citi Bank didnt have anything to hide then the disclosures would be public. I advised that this was fraud and shared that I would be reporting them to the ( CFPB ) Consumer Finance Protection Bureau and the ( FTC ) Federal Trade Commission for fraud. Less than 24 hours later ( i.e. XX/XX/XXXX ), I received a notification via email with the subject line Weve updated your credit limit. Upon opening the email, it instructed me to click on the button within the email itself which redirected me to the mobile app, where it rerouted me to the electronic letter system ( i.e. documents and statements ) within the Citi Bank mobile app in reference to my credit limit decrease. Once I was in the document and statements section and retrieved the letter it merely stated that we frequently review cardmember accounts and credit reports. After a recent review, we lowered the credit limit on your Citi Diamond Preferred Mastercard account. Your credit limit is {$2900.00}, of which {$0.00} can be used for cash advances. However, within the letter that they sent me via the electronic letter system in the mobile app, it still did not include the updated Citi disclosures which would reveal what the applicable charges are if I exceeded my revolving credit limit ( i.e. over the limit fee ), based on their forceful, heinous, business practices that are driven by profitability at all costs ; yet again violating of ( CFPB ) XXXXonsumer Finance Protection Bureau : Federal Truth in Lending Act ( 12 CFR Part 1026-Truth In Lending ( Regulation Z ), Section 60 ( e ) ( 3 ) PROMPT RESPONSE TO PROVIDE INFORMATION. ( 1 ). PROMPT DISCLOSURE. Information is promptly disclosed if it is given within 30 days consumer 's request for information but in no event later than delivery of the credit or charge card._ ( 2 ). INFORMATION DISCLOSED. When a consumer requests credit information, card issuers need not provide all of the required credit disclosures in all instances. For example, if disclosures have been provided in accordance with 1026.60 ( e ) ( 1 ) and a consumer call or writes a card issuer to obtain information about changes in the disclosures, the issuer need only provide the items of information that have changed from those previously disclosed on or with the application or solicitation. If a consumer requests information about items, the card issuer need only provide the requested information. If however, the card issuer has made disclosures in accordance with the option in 1026.60 ( e ) ( 2 ) and a consumer calls or writes the card issuer requesting information about costs, all the required disclosure information must be given. If a consumer requests information about items, the card issuer needs only provide the requested information. If, however, the card issuer has made disclosures in accordance with the option in 1026.60 ( e ) ( 2 ) and a consumer call or writes the card issuer requesting information about costs, all the required disclosure information must be given. _ ( 3 ). MANNER OF RESPONSE. A card issuer 's response to a consumer 's request for credit information may be provided orally, or in writing, regardless of the way the consumer 's request is received by the issuer. Furthermore, the card issuer must provide the information listed in 1026.60 ( e ) ( 1 ). Information provided in writing need not be in a tabular format. Within the pre-screening Citi Disclosures it doesnt state that if you do not pay off your cash advance within a specific amount of time, that you cant make/or complete additional cash advances, which serves as yet another confirmation that this credit card is being treated as a revolving personal line of credit that is being marketed/and exploited to consumers as a completely different product and not being clearly/or conspicuously disclosed in the documentation exploited to consumers. The initial pre-screening information does not disclose the type of credit card account ( i.e. fixed or revolving ) the Citi Diamond Preferred Credit Card is and it doesnt list the actual credit bureaus in which Citi Bank uses to determine pre-screening eligibility ( i.e. XXXX, XXXX, or XXXX ), so you are not aware which credit report they reviewed to retrieve your information until a significant event such as this occurs. After these events, I reviewed my XXXX report on XX/XX/XXXXXXXX and confirmed that there is nothing significant on my account to cause Citi Bank to decrease my credit bank, in fact my XXXX credit score recently increased XXXX points and is currently XXXX and does not contain any reported collection accounts. My XXXX credit score is XXXX, and unfortunately, I couldnt access my XXXX account, to review my credit score. Nothing regarding my credit has changed significantly, and the only reason Citi Bank decreased my credit limit significantly was for their own gain from a business perspective to decrease risk associated with new lines of credit while simultaneously forcing me/and other consumers to pay off their balance as soon as possible, because they fraudulently marketed a product ( i.e. personal line of credit stipulated by a drawback payback period ) which as a credit card deception and fraud, without the consent of consumers. Citi Bank uses illusive, and evasive verbiage ( CFPB ) Consumer Finance Protection Bureau Solicitation ( 12 CFR 1022.20 ( b ) ( 5 ) ) in reference to their Citi Diamond Preferred Credit Card is now treating it like it is a personal line of credit. Cit Bank failed disclose and/or list within their pre-screening Citi Disclosures that this credit card had a revolving credit limit which seemingly confirms that this technically is not a credit card, but was marketed as a credit card and according to Citi Bank they are considering it an actual personal line of credit and not a credit card. By doing so, this allows Citi Bank to classify the account as a revolving credit account/or revolving line of credit wherein, if you as a consumer do not pay off the balance within a specific amount of time, then they will decrease your available credit limit, forcing you to pay off the balance, using threatening, harassing, forceful, deceptive, heinous, stalking business practices which include/and or not limited to : sending multiple payment reminders per day after decreasing your credit limit ( i.e. 3 or 4 per day ) and then once a payment is made they continue to send you emails asking for feedback, and sending you additional marketing solicitations from their business partners, to portray that they care for you as a consumer ( Personal Lines of Credit vs. Credit Cards ). Not to mention, I had to complete additional online research to truly define and understand what type of product I had with Citi Bank because their customer service agents were not helpful and could not provide me with the information that I needed while speaking with them over the phone or in person. The only other disclosures that I found online outside of the electronic letter system ( i.e. mobile app ) were from XXXX, which was from 6 years, so I know that this information is outdated. Below you will find calculations that I discovered by reviewing the Citi Disclosures from an analytical perspective ( i.e. reading between the lines ). -- -- - APR for Cash Advances : 29.99 % ; ( Variable, will vary based on market ) ; however, Citi Disclosures states that the Cash Advance APR is calculated by adding [ 8.25 % + 21.74 % = 27.99 % ] ( i.e. Cash Advance APRs range between 27.99-29.99 %, variability based on the market, for example ). -- -- *27.99 % is the APR for purchases which will vary with the market based on the prime rate ( i.e. 27.99 % + 8.25 % = 36.24 %, for example ). Prime rate as of XX/XX/XXXX is 8.25 % based on market however, variable rate APRs will not exceed 29.99 %. -- - *VR-APR : 29.99 % - PR : 8.25 % = 21.74 % ( The calculation to represent the numerical value of 21.74 % is not disclosed within the Citi Disclosures document that is distributed to consumers who meet the pre-screening criteria based on their credit report and debt/to income ratio.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20774
Submitted Via: Web
Date Sent: 2024-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-17
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: On XX/XX/scrub>XXXX XXXX XXXX I made a debt settlement payment of {$2100.00} through XXXX XXXX XXXX to XXXXCiti . I was informed by XXXX XXXX that this was a settlement that XXXX and Citi agreed upon and would clear any other amount I owed. XXXX XXXX XXXX uses XXXX XXXX XXXX to make payments. 1 ) XXXX XXXX has never provided me with written information on any of the settlements I have completed. 2 ) XXXX says they returned my account to Citi on XX/XX/year> and do not show a settlement payment. 3 ) Citi recovery department says they haven't received a payment since XX/XX/year>. 4 ) I have not received any paperwork from XXXX nor from CITI the entire time I have been in dispute and or settlement with them. The payment was made, money was taken out of my account, and not one of these companies is taking responsibility to post this money. Fuerthermore, XXXX XXXX XXXX owes me a refund of {$1200.00} per the case manager I have spoken with. Finally, XXXX XXXX XXXX does not return my phone calls nor do they return my email requests to speak.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 132XX
Submitted Via: Web
Date Sent: 2024-01-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-17
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: This is in reference the CFPB Complaint XXXX that did not address my complaint and closed the case. Home Depot Citi Executive Response Team keep claiming that they have sent a request to XXXX to change an inquiry to non-display. This notification has been sent at least 3 times since XX/XX/2023 XXXX claims no such request was received My Complaint is why is Home Depot Citi Executive Response Team just resending and not INVESTIGATING why this is happening? Is the process to SEND messages? Or to COMMUNICATE a message? Is it not important to have tracking and confirmation of receival embedded in their process?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08831
Submitted Via: Web
Date Sent: 2024-01-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-17
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Best Buy card services sent a late payment to credit report companies XXXX, XXXX and XXXX on a purchase I did not authorize. It was a purchase made in Minnesota and I live in Texas. The scheduled amount was {$67.00} max reported on XX/XX/. This is causing an unnecessary low FICO mortgage score. The credit card last four digits are XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77479
Submitted Via: Web
Date Sent: 2024-01-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-18
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: On XX/XX/XXXX, I made the phone call to citi bank to close my CD account and asked the representative to transfer the remaining balance to my another bank account. However, they don't have that option unless I go to their local branch. But we don't have any branch in my state. I have to ask them to mail my check to my address. The representative told me that I should get my check before XX/XX/XXXX. However, I don't get any check by that day. Then on XX/XX/XXXX, I made the call again to citi bank to ask them to resend my check because I didn't get that. The representative told me that I should get my check before XX/XX/XXXX. However, I still didn't get that. It is totally unacceptable for a bank not providing the option to transfer the remaining balance in a closed account to another bank account and not delivering checks to their customer on time. I can wire transfer money into my Citi bank account but I can not wire transfer out my money when I close my account. How ridiculous!!! I will never open any back account with citi bank.
Company Response:
State: WA
Zip: 98021
Submitted Via: Web
Date Sent: 2024-01-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-18
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Citi bank mastercard i use to have since XXXX with auto draft for payment. In XX/XX/XXXX i noticed fraudulent charges. Calling citi bank and asking to close the account and not to resend a new card. I retired and did not need it anymore. Request ignored. New card sent. Repeated calls to customer service and fraud department who tell me they have refunded the charges to my account. Problem is I do not have nor authorized or activated any new card they keep sending. I have 3 replacement cards attached to the letters in which they were sent. I have no idea nor will they tell me the card number or my account number being used that is attached to my checking account. Every month since XX/XX/XXXX through XX/XX/XXXX of XXXX i make calls and attempt to stop this. Now my bank at XXXX has agreed to halt auto pay and investigate. Citi bank has refunded some charges but only to a card account that the fraudulent person is accessing. I should have no current account nor any authorized credit card with citi bank as of XX/XX/XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75219
Submitted Via: Web
Date Sent: 2024-01-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-18
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: I Did Not Authorize This Company To Report This Transaction To My Credit Report. I Demand For This Account To Be Closed And Removed From My Credit Report Per 15 U.S Code $ 1681c-2 a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft, not later than 4 business days after the date of receipt. I NEVER gave any consumer reporting agency WRITTEN CONSENT to report anything on my consumer report which violates my rights as a federal protected consumer. NO CONSENT IS IDENTITY THEFT. As a consumer I am demanding the deletion of the accounts listed IMMEDIATELY.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89104
Submitted Via: Web
Date Sent: 2024-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-16
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: On XX/XX/2023, XXXX XXXX XXXX XXXX dispatched an unlicensed plumber named XXXX XXXX XXXX, who came to my house and did extensive damage to my heater while trying to fix it. His supervisor named XXXX was called to address the situation, promised to return and fix the heater and asked for credit card number " just in case, so we know we will get paid when we finish the job ''. No permission or authorization, written or implied, was given to XXXX XXXX. No amount of charge was discussed. XXXX XXXX then went on to charge my account {$320.00} without my authorization. I immediately reported the fraudulent/unauthorized charge to XXXX Bank XXXX but XXXX just XXXX in favor of the merchant without any investigation of the facts. Please see attached documents, including the copy of the complaint filed against XXXX XXXX via Better Business Bureau, receipt of complaint filed with MD Attorney General 's office and a receipt for submission of the complaint to Maryland Department XXXX XXXX to investigate XXXX XXXX for hiring and dispatching unlicensed plumbers in the State of Maryland. Note that despite large amount of evidence to support my claim of unauthorized charge by merchant, XXXX still ruled in their favor. I request a chargeback and full refund of money which was embezzled from me by the XXXX XXXX XXXX XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 217XX
Submitted Via: Web
Date Sent: 2024-01-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-14
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: On XX/XX/XXXX while booking a flight reservation with XXXX XXXX XXXX, I was offered opportunity to be approved for a Citibank credit card with bonus features ( XXXX miles and {$400.00} statement credit when paying {$400.00} for XXXX XXXX. So, before completing my booking, I called AA Citibank credit card ( XXXX ) where I was assured I fulfilled both requirements ( not haven received a statement credit or bonus miles on a new credit card within 48 months prior ) to receive the bonus offer. So I filled out the online application via XXXX XXXX reservations and was instantly approved and provided a digital account number to use to complete the reservation. First I wanted to print the page with the account number so I clicked the box to " print this page ''. I swiveled in my chair to reach the printer so see that instead of a page with the account number, the terms and conditions being printed, way more than a page so I cancelled the waste of printer ink. Immediately I turned back to my computer to see I had been logged out due to timeout. At most, a minute had passed. I called the same customer service number to get the virtual number but was told : they could not see or give me the account number or cancel the credit card and there was nothing they could do to help. She said the website times out so quickly for " security reasons ''. When I asked to escalate, I was told the supervisor would tell me the same thing. She said there was nothing anyone could do and I would have to wait 7-10 days for the actual card to arrive in the mail. But, I needed to book the flight today and my mail was being held for 30 days while I was unavailable during that time period. I went back to XXXX XXXX website to try to find the approved credit card but it was not retrievable. So I tried to book the ticket and was again offered the same credit card bonus offer. But if I request approval for another credit card, I will have a new credit card on record, one approved 5 minutes earlier, definately within the 48 month period. I plan to not activate the card after it arrives. The reason I wanted the credit card was to be credited for the airline reservation. In order to book the flight, had to make the reservation without the credit card so I want to cancel this credit card. Can you please help with this misleading offer that deletes the new account within a minute and will not allow to cancel the application five minutes after approval? I have been an AA Citibank customer since XXXX and this is only the second time in 25 years I have applied for a new credit card and both times they have misled me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KS
Zip: 66223
Submitted Via: Web
Date Sent: 2024-01-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-12
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I am extremely dissatisfied and disgusted at the way Macys company has handled my account. In XXXX I was victim of credit card fraud, where my Macy 's card was used to purchase multiple items from a XXXX store, and and other locations which totaled to be around almost {$400.00}. When I realized the fraud on my account, because for some reason it wasn't flagged as suspicious activity, as any other credit card company would have done. I was then instructed by Macys team it would take one to two billing cycles for the investigation to be complete and I should not make any payments to the account to avoid being overcharged any interest due to the fraudulent activity. Which I was concerned about, because I did not want to receive any late fees nor have that affect my credit rating. I was told I should not worry, for they will remove any late charges I receive. Which you can see took place on my account. Now today, when I tried to confirm that all fraudulent activity was removed from account, so that I could move forward. I notice that my credit limit decreased by {$600.00}, which is insane. Because now it looks as if, I am at the max limit of credit card. When I called and spoke with numerous people after being bounced around back and forth from rep to rep. Because I was told by one person, they didn't even see I reported a fraud case, which I knew was false information. Because I called Macy 's customer service about 10 times between XXXX and now. After being on hold for nearly 45mins. I was connected to supervisor XXXX id # XXXX Who told me he did see I reported the fraud, but its still under investigation and now its going to take another month for it to be completed. Which is not what I was told by the rep who I initially reported the fraud to. Then to add insult to injury, He told me my credit limit was decreased because of the nonpayment for over 30 days. Which is outrageous because I was instructed by Macys company not to make any additional payments until the investigation was complete. Now I'm being stuck with a negative account status and a maxed out credit card for following their company 's instruction. My card was setup on automatic payments, I have never been late on any payments since I had this card up until I became a fraud victim. So to reduce my card limit which affected my credit rate tremendously is horrible on your behalf. I Do not even wan na be a member to Macys company any longer, I am going to voice my experience on every consumer an credit card bureau outlet I can find. Because this is not fair to any customer, and I would hate to see someone else be subjected to the treatment I received. You would think as victim to credit card fraud, the company I trusted with my well being would be there to help you thru this horrific process. However, they are only adding to the distress and suffering of the situation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08610
Submitted Via: Web
Date Sent: 2024-01-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A