Date Received: 2023-01-10
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I had some fraud on my account in the beginning of XX/XX/XXXX. I got tricked into sending over about {$550.00}. I call and tell them about the fraud and everything that happened. They immediately closed my account and didnt warn me. I didnt have access to get money out so I had {$0.00}. Ive been struggling on payments since. Its been over a month and I call and call. All they say is I have to wait XXXX days for my money. I had XXXX direct deposits go into the account even after switching banks. And I told them how I need it and they proceed to tell me there is nothing I could do but wait. Its been a month I NEED my money. This is crazy to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92115
Submitted Via: Web
Date Sent: 2023-01-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-10
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: XX/XX/22 - I opened an Online Citibank Savings Account and transferred XXXX from my personal checking account as a deposit. I received email confirmations of the new account creation and transfer request. XX/XX/22 - XXXX was taken out of my bank and deposited to the savings account. I was able to connect the Citibank savings account to my online Citibank credit card account to monitor the transfer and deposit. Mid XX/XX/XXXX2022 - I was not able to access the Savings account online. I called Citibank and was told my savings account was in the process of being closed by XXXX ( Fraud Department ). I had not received any notice via email or mail about this. I was told that once the account was closed, I would receive a check of my funds which would take at least 30 days. XX/XX/22 - I called XXXX ( XXXX option 4 ). Spoke w/ XXXX who said the account still wasn't closed yet and had his manager expedite the process in order to get the check refund again after 30 days of closure. XX/XX/22 - Called RDI again. Was told by XXXX that the account was closed on XX/XX/22 and it no longer showedXX/XX/1000 and an electronic refund was sent back to my bank on XX/XX/22 but he would not give me the transaction number. I was told to contact my bank for further assistance. I called my bank and spoke with XXXX who stated there was no evidence of any attempted deposit/transfer of any funds from Citibank to my checking account. I called XXXX again and was transferred to the Dispute Department. I was told that due to the $ amount, I would have to mail Proof of Ownership of my bank account ( XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, TX XXXX ) to receive the return of funds. No Dispute number was given to me. XX/XX/22 - I mailed the above to the address given. No one contacted me despite providing all my contact information. XX/XX/22 - I called the Dispute Department and XXXX stated I was given the wrong address and to mail the Proof of Ownership to XXXX Citibank XXXX XXXX, XXXX XXXX, TX XXXX. This time I sent it by certified mail for it to arrive on XX/XX/22. Again, I did not get any response from Citibank. XX/XX/22 - I called the Dispute Department, was transferred to XXXX at XXXX Department who then transferred me without my knowledge to XXXX Fraud Department. To my bad luck, I get XXXX again who tells me he can not give me any details about the closed account and that I would have to get my bank to contact XXXX to resolve since this is a " bank to bank '' issue. He also told me I can not do a dispute with Citibank in order to get my funds back. I called my bank and XXXX started an escalation on my behalf to see what can be done. XX/XX/22 - Representative from my bank stated there's nothing they can do without any transaction number/details from Citibank of the refund. Citibank has consistently given me incorrect or no information at all as to the forced closure of the savings account and the process to get my money back. I have been sent in circles since XX/XX/XXXX 2022.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75039
Submitted Via: Web
Date Sent: 2023-01-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-10
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: Received a new letter for an increased amount of XXXX Citibank in XXXX closed my XXXX account, and still has yet to respond to my initial complaint. This is XXXX on a person with XXXX. This is also not acceptable due to my status as a XXXX public official ( past ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DC
Zip: 20020
Submitted Via: Web
Date Sent: 2023-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-10
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: My XXXX ( CITI ) credit card account XXXX was closed for no reason, my account was paid on time. Only reason my account was because I filed a complaint on my Shop Your Way account which is a Citi Bank account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75134
Submitted Via: Web
Date Sent: 2023-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-11
Issue: Credit monitoring or identity theft protection services
Subissue: Billing dispute for services
Consumer Complaint: Im a consumer a natural living man. All debts are obligations of United States. I did not give any consent. I did not get the full disclosure to opt out. I do not consent to the share in of my non public information. This is a transaction and experience that took place between XXXX XXXX XXXX and I and its no ones business. Why is it on my report there using the credit report to extort me, defame my character and tarnish my credit worthiness. There furnishing deceptive forms. XXXX XXXX has XXXXXXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34953
Submitted Via: Web
Date Sent: 2023-01-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-11
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: With citi bank they seem to have issues when you report them as I have issues with them and this time its no different they wont allow you to put a dispute in it gives you an error message - their dispute dept calls and e-mail are also useless as I actually forwarded the proof of dispute for another issue with them with another merchant and their executive team whos the ones looking at this which theyre useless said it will take them 15 days. Why should I have to incur interest on something etc that Im not allowed to dispute bc their website etc doesnt allow you to on the app or online. Or speaking to them personally or email. I know they probably are making it difficult all around to make a dispute because I dont hesitate to contact here when theres issues. I want whats attached disputed I have the email from seller saying they would refund
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02760
Submitted Via: Web
Date Sent: 2023-01-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-11
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: No y problem is with Citibank. They have STOLEN my money for almost XXXX months now and unjustly refused to allow me access to it. They claim that they can not verify my identity via my phone number. Which I know personally is a lie because a couple of representatives have told me already that my identity HAS been verified via my phone number. However there is a certain department that has to remove the block on my account and they refuse too. I am beyond appalled. They claimed to have mailed out a letter with a pin number that I could use to verify however, I never received such a letter. And lastly they will not allow me to cost my account and send me a check for my remaining balance. I WANT MY MONEY!!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OK
Zip: 74137
Submitted Via: Web
Date Sent: 2023-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-11
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: I am a victim of identity theft and have enclosed a copy of my police report/identity theft report, a copy of my drivers license and social security card as proof of my identity, plus proof of my current address. I am writing to request that you place an immediate block on the following fraudulent information in my credit file within 4 days upon receipt of this correspondence. I have recently obtained a copy of my credit file and the information does not relate to any transactions that I have made ; therefore, I am requesting that these accounts be completely removed and blocked from my credit file. This is not a regular dispute I have filed a complaint with the Federal Trade Commission to document being a victim of identity theft. Please block this fraudulent information per sections 605B, 615 ( f ) and 623 ( a ) ( 6 ) of the Fair Credit Reporting Act. I am requesting that the following fraudulent accounts be deleted and blocked from my credit file :
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30126
Submitted Via: Web
Date Sent: 2023-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-10
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/2022, on my Macys card, I purchased a mens perfume for {$120.00}, plus {$10.00} destination shipping for a total cost of {$130.00}. I was emailed a order confirmation and tracking information. Tracking the package, I noticed that on XX/XX/2022 a mailing label was created but no other details. When the package was not received on the promised delivery date of XX/XX/2022, I called Macys to report the package was not received and pointed out lack of tracking details on the order status. I was told I needed to wait until XX/XX/2022 to file a report but customer service representative agreed about the lack of tracking details and said she will be it to the attention of someone. On XX/XX/2022, I received another confirmation of purchase of the same item and it was received by the party around the XX/XX/2022. I called Macys on XX/XX/2022, the bill closing period and was told I will have to pay late fees and my credit will be affected while the representatives laughed. When I went to the stores to attempt to resolve the matter, I was told to call the same customer service number. The total is now over {$400.00} and my XXXX XXXX is destroyed. I would like to resolve this issue, pay Macys the {$130.00} for the items purchased and have the negatives on my credit removed. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02125
Submitted Via: Web
Date Sent: 2023-01-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-09
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I used my Citibank credit card on an order I placed on the XXXX website in XX/XX/XXXX. Since XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX, I went ahead and canceled the order and deleted the credit card from XXXX 's website the same day so that XXXX would not charge the credit card. As a precautionary measure, I locked the Citibank credit card through Citibank 's online banking website as well, because I had heard XXXX engages in deceptive marketing tactics. Citibank processed the unauthorized transaction after I had deleted the card from XXXX 's website. That is an abuse of my credit card.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A