Date Received: 2023-06-05
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: I was supposed to receive a new account bonus of XXXX miles but did not receive it. Representative would not review transactions with me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 81004
Submitted Via: Web
Date Sent: 2023-06-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-05
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: citi bank, the issuer of best buy credit cards keeps reporting fraudulent and inaccurate information on my credit reports. as per IRS publication XXXX, its illegal to post income on a consumer report, as well as a charge off is considered income, therefore it can not be both income and debt. citi bank ( who issues BEST BUY credit card ) filed a 1099-C. please correct and delete immediately. i will take legal action if i have to.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30066
Submitted Via: Web
Date Sent: 2023-06-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-05
Issue: Incorrect information on your report
Subissue: Information is missing that should be on the report
Consumer Complaint: The Citi Bank Credit Card : I havent received a credit card statement and the credit bureaus have not been reported to in over XXXX days. Therefore my credit utilization ratio has been way higher than it really is for over XXXX months. Which then messes with my eligibly credit wise and puts my life on hold.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78741
Submitted Via: Web
Date Sent: 2023-06-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-06
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: Tried to close the account due to fraud
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 291XX
Submitted Via: Web
Date Sent: 2023-06-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-05
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: this is an escalation to my XXXX complaint id XXXX filed on XX/XX/23. Citi has failed to fix any issues regarding my account. the XXXX complaint is attached. my account is still locked and I'm unable to use it. the pending fraud charges they alerted me on no longer has any trace in my account history on my end. my entire chat history is still wiped from the beginning of time. no letter received with a code. not like it would do me any good anyways given its just communication issues regardless. other issues described in the XXXX complaint. I'm sick of these games with them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 493XX
Submitted Via: Web
Date Sent: 2023-06-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-05
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: This account has been charged XXXX I believe for XXXX XXXX, which I did not charge. XXXX calling XXXX they stated it is not services that is mine. It was charged erroneously and I am getting XXXX $ in fees because citi corp credit card is not doing their job. I have called 3 times to get this resolved and they said yes we will take care of it and it is never done. This is the second issues with this card not dealing with charges that are charged incorrectly. Last time I called I stated I do not want this card any longer. Customer services is terrible and I have wasted more than 3 hours dealing with this and it still isnt done. Filing another dispute through uou
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 17202
Submitted Via: Web
Date Sent: 2023-06-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-03
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: During a 4 or 5 day period XX/XX/XXXX my XXXX account was hacked by someone in XXXX, NY for purchases totaling nearly {$4000.00} : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I have been in communication with both XXXX and Citibank since this time. I've also reported to police departments and others. The hacker added a name and XXXX, NY address, I never authorized anyone to use my account and have never given the information to anyone and I am XXXX XXXX XXXX and live in XXXX and have shopped with XXXX for many years and been a Citibank client for more than 50 years. It's a year since the unauthorized charges were made to my XXXX. XXXX XXXX XXXX XXXX wrote XX/XX/XXXX ( in part ) " We have requested your card issuer to close the dispute in your favor. Therefore, we no longer need to charge your account for this order. My Citibank account has not been credited except for " Security Credits '' XX/XX/XXXX and XX/XX/XXXX. A XXXX XXXX is a charge that may be subsequently demanded from me. I've been to my local Citibank several times. On XX/XX/XXXXXXXX XXXX XXXX XXXXXXXX, XXXX XXXX, SD XXXX sent an UPDATE ( in part ) : " We're looking into the dispute. '' At age XXXX, I'll be dead before this is properly credited. I need help. Please.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10011
Submitted Via: Web
Date Sent: 2023-06-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-03
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Best Buy credit card from citi bank. Will not accept my payment coupon. When asked for confirmation of debt I said I need all wet signatures. They sent me a bill which is not a confirmation of debt. They said they varied the debt. I sent them a letter saying with who name address phone number and who it was a lawyer etc. no response. They need to zero out this account and fix credit report. They need to refund my money what they really owe me in silver coins legal tender not federal reserve notes. The ceo will need to go XXXX arbitration so we can see there book keeping entries. A book from federal reserve called money modern mechanics page XXXX states banks can not lend money. XXXX. Banks take signatures promises to pay and exchange them for credits basic book keeping entries. All bank loans are fraud.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33009
Submitted Via: Web
Date Sent: 2023-06-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-03
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: SUBJECT-FEES CHARGED AS RETURN CHECK FEE DESPITE PRIOR CANCELLATION OF AUTOMATIC PAYMENT Dear Sir, This is to bring to your notice that my credit card company-CITIBANK ( account ending XXXX XXXX ) has fraudently charged me an amount of XXXX $ on XX/XX/26 claiming RETURNED CHECK from my XXXX XXXX XXXX checking account.On enquiring , with XXXX XXXX XXXX, they have said citibank had tried withdrawing XXXX my checking account twice in succession on XXXX and XXXX of XXXX XXXXI had cancelled automatic payments to citibank well in advance of this date.Despite this citibank went forward with this transaction..On contacting citibank, they said there is no option to refund this charge at present.but would take care of such issues in future. Kindly take action against citibank and please refund me, the amount of {$41.00}, fraudently charged on my account resulting in me, sufferring undue mental stress and hardship. I have attached, my bank statement summary from citibank. Regards, XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07621
Submitted Via: Web
Date Sent: 2023-06-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-03
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Citi is continuing to disregard my complaint. This is an ongoing problem per previous complaints made to CFPB. Their last response was trying to placate me by adding points to my account. I would like this resolved once and for all. Citi is now attempting to withdraw the resolved amount of {$4900.00} from my account even though they said they are working on correcting the problem. This problem has gone on for more than a year. I am wit ends and do not know what to do about this. I've attached a current statement. My bills are set to pay in full every month. My purchases show {$2600.00} as charges for the month of XXXX. Citi is trying to withdraw that plus the resolved amount ( {$4900.00} ) and interest. They added this interest because I stopped them from withdrawing that amount from XXXX. They said you can adjust the autopay and Citi will not charge interest while they supposedly working on the problem. On my last CFPB complaint, I showed proof that I paid the {$4900.00} double credit on XX/XX/2023.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34275
Submitted Via: Web
Date Sent: 2023-06-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A