Date Received: 2023-06-29
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/ Deposited in Citibank XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Va XXXX I deposited a Cashiers check for {$2300.00} and they closed my account and are holding my money for 30-60 days and I need my money for rent. My Citibank account is : XXXX Routing Number : XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 22102
Submitted Via: Web
Date Sent: 2023-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-29
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2023, my entire bank account balance was debited and I am now left with no money. I bank with Citibank. I have went to the bank several times, and they were unable to provide me with an explanation. The bank was unable to specify the reason for this withdrawal, and now I am left in limbo with {$220000.00} unaccounted for. I have even went to the branch, and they told me that they could not " divulge any information '' and to wait 30 days. My reference case number with them is : XXXX. I am unable to fulfill my mortgage obligations and could run into serious troubles if this is not handled. May you please assist me with this issue ASAP? Thank you very much!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33137
Submitted Via: Web
Date Sent: 2023-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-29
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I received a XXXX in XXXX of XXXX and Citi continues to report that I owe the entire balance of {$960.00} as of XXXX XXXX XXXX. Below is the letter that I faxed on XX/XX/XXXX ( XXXX ) to Citi 's XXXX XXXX XXXX XX/XX/XXXX Citi Bank XXXX XXXX XXXX XXXX XXXX Good afternoon, I am writing regarding my Brooks Brothers ( XXXX ) account, I was given a cancellation of debt, form 1099-XXXX which states that the creditor ( Citi Bank/ Brooks Brothers ) has cancelled this debt and no action is required. I am also aware that the amount in question has already been filed as income under my XXXX taxes, therefore I have already settled the balance in full. I called on XX/XX/XXXX and spoke with XXXX and she informed me that since a 1099-C was issued that there is no option to make a payment on this account, but that she would notate my account. I called on XX/XX/XXXX to investigate further, and XXXX gave me the exact information that XXXX gave me, this debt has been cancelled and since the 1099-C was issued in XXXX, I settled this debt via my tax return. I am in the process of purchasing a home and this account is impacting my credit score, it shows that I have been carrying this balance for the last year, but that cant be possible since I was issued a 1099-C. I need to have the account balance updated to {$0.00}, or I need this account to show as settled in full, or I need this account completely removed from all three ( XXXX, XXXX, XXXX ) credit accounts. Once the account has been updated to {$0.00}, settled in full, or removed, I am requesting that someone contact me via email ( XXXX ) no later than Friday, XXXX XXXX XXXX Thank you for your prompt assistance regarding this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28117
Submitted Via: Web
Date Sent: 2023-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-29
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: Citi is charging me interest on purchases at the purchase rate despite me paying the full minimum, plus the purchases made within the statement period, plus even additional payments in some months, for the last XXXX months. They claim it's because I accepted a balance transfer offer at 0 %, however the promotional rate has not expired. According to the payment terms, payments go to the minimum amount first, then to items under highest rates. However, even when I make payments OVER the minimum payment, plus the charges subject to purchase interest, somehow there is a random amount each month ( random because Citi can't seem to explain each month how that number is determined ) subject to new purchase interest on my statement. I called Citi about this over the last five statements I received with interest charges. First I was told to make the minimum payment to stop interest. The I was told to make a minimum plus new charges payment. Then I was told there was some previous purchases never paid. And now they are saying to just stop making purchases to avoid interest. They clearly are being deceptive and don't understand their own system and policies, because they provide me inconsistent responses, but continue to charge me every month.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80222
Submitted Via: Web
Date Sent: 2023-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-29
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: Bought a laptop at Best Buy ( Citi Bank ) by opening Best Buy Credit Card Account. I paid off the laptop. They charged me {$210.00} for service fees not requested, used or agreed to. I tried to contact them ( at least XXXX hour on automated service line, during which they misunderstood my complaint, and instead opened another account for me ). I finally got a real person on the phone ( another hour to get to that point ) and I disputed the charge and said I wanted them to close my account. They said they would investigate. They sent me a letter telling me I should call them. It takes me another 2 unsuccessful attempts and finally I got them on the 3rd attempt after another hour in automated maze. They said they would credit the account for unauthorized charges and I asked them again to close the account. At this point they say I do not owe them any money. However, another month goes by and they now have XXXX accounts open for me and they charge me the {$210.00} again for unwanted, unused and unauthorized charges. Now I'm filing this complaint to make sure they finally close my account and stop charging me and threatening me for not paying for charges I never agreed to when the account should have been closed in XXXX. I don't trust them to stop and I am wasting too much time defending myself.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10462
Submitted Via: Web
Date Sent: 2023-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-29
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/23, I received an e-mail stating that XXXX XXXX was charging my account for {$290.00}. I responded by email but it did not go through, so I called the number in the email to tell them that I didn't want their service. The man who answered said he was reversing the charge. Almost immediately after I hung up, a man calling himself XXXX XXXX called and claimed to be from XXXX XXXX XXXX XXXX XXXX XXXX. He told me that I had been scammed by XXXX and my credit card had two fraudulent charges on it. He told me to protect my bank account from cyber fraud I needed to open an account with XXXX XXXX XXXX and wire my savings into it. He told me Citibank is being hacked so I had to hurry before fraudsters took it all. He said XXXX was a safe wallet to hold my money until I opened an account at a different bank. I opened an account with XXXX and XXXX XXXX sent me an email with instructions for completing the wire transfer from Citibank. I went to my Citibank branch and was assisted by XXXX XXXX. I made a wire transfer of {$50000.00} to a XXXX bank account XXXX XXXX claimed was owned by XXXX. Later I was concerned and looked up the phone numbers for the man calling himself XXXX XXXX. I was not able to verify they belonged to him, so I contacted XXXX to ask if he was one of their agents. I received an email verifying that he worked for cyber fraud investigations and was legit. The email had XXXX logo in it, but I didnt realize at the time that it came from a XXXX address. I was then told my XXXX account had been locked and I could not transfer money in or out of it. The scammers were somehow able to access the funds and withdrew them from the XXXX account. The next day, I went to Citibank and asked them to reverse the wire transfer. They did an investigation and two months later stated that XXXX wouldn't return the money, so it was my loss to bear. I am a XXXX XXXX and I have been banking at Citibank for about 20 years. Despite the fact that this transaction involved a very large amount of money and I had no history whatsoever of such transactions, neither XXXX XXXX nor anyone else at the Citibank branch asked me any questions during the face-to-face interaction to screen for or warn me that I might be a victim of a scam. I am informed that this type of scam is very common, and it would have taken only seconds for a Citibank employee to ask a few questions and provide me enough information to help me to realize that I was being victimized. Instead, Citibank collected the {$35.00} wire transfer fee, sent the money out of my account, and provided no assistance in recovering it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94520
Submitted Via: Web
Date Sent: 2023-06-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-29
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I opened a Citi Accelerate Savings Account on XX/XX/2023 because of their attractive offer of 3.85 % APY ( back then ) plus {$150.00} or {$300.00} bonus if you met certain requirements. I opened it with a {$48000.00} transfer from another savings account I had with XXXX XXXX. Five ( 5 ) days later I transferred an extra {$520.00} into it. On XX/XX/XXXX I withdrew {$2500.00} and {$5000.00} respectively from it ( Citi ) to invest them in two different REITs. Up to that point, everything was working fine. Something I noticed a bit strange is that on XX/XX/2023I received no accrued interests, contrary to how other banks operate. Somebody from customer service via chat told me that I had to wait until XX/XX/2023 ( one month after I opened the account ). At that moment the accounts interest rate was 4.05 % APY. On XX/XX/2023 my account had a current balance of {$41000.00}. That morning, I tried to transfer {$10000.00} to another Savings account I have in XXXX XXXX. I used my work computer, which has an integrated VPN ( company related ). The transfer wasn't completed and suddenly I got this message indicating that for security purposes it couldn't be completed. I then attempted to make the same transfer from XXXX XXXX and at least the transfer request worked with no problems. When I tried to log into my Citi account, I was notified that my online access was blocked, but I could call the number the appeared in the back of my ATH card. First time I called, I was later transferred to Fraud Prevention Dept. The lady in charge asked me several questions about the transfer ( when and where I made it, what device I was using, was it by means of a VPN, etc. ) and told me that I should receive a call during the afternoon with a resolution on the investigation. I didn't receive any, so I called a second time in the evening but Fraud Prevention Dept was already closed. Next day I called at XXXX but when I was communicated to Fraud Department I couldn't understand a word of what the Customer Rep was saying ( his accent was from another country ). I had to call a second time and that's when I was finally notified that my account was closed and that I should receive a letter by mail in the " next days '' indicating what happened, together with an official check ( which I assume it will be the same {$41000.00} with no interests and no bonus ). Something that I noticed very strange is that the 4 times I called and explained them what I was trying to do, they always were asking me " Where the money is coming from? '' I had to explain over and over that I wasn't transferring money into Citi, but from Citi. So, what I assume is that they suspected that I was doing some sort of money laundering, especially given the fact that I am XXXX and probably my accent lifted some red flag to them. On XX/XX/2023 I called again for a status on the mailed letter and the check, but the Fraud Dept. Rep told me that their department doesn't have ownership of my case and it might take within 30 to 60 days for the bank to close the account and an extra 10-14 business days to receive my check. Are you kidding me??? Do they think I can wait 2 months to recover my money??? It was all a misunderstanding! In addition, will they open me a record in XXXX that could affect me when opening accounts in other banks??? That same day I opened a claim with OCC. Case number XXXX. They told me that I need to wait 10 business days after XX/XX/2023 for Citi to provide them an answer. I called Citis Fraud Prevention Dept last week trying to figure out if I could communicate with someone from Back Office ( since I was told they are the ones that close accounts ) but that was useless. They dont talk directly with clients. A supervisor also told me that the reason they closed my account is because somehow they noticed that the {$10000.00} transaction was being originated from several places at the same time. They thought my account was being hacked and for security reasons they proceeded to close it. I even tried to explain what really happened to that supervisor, but it was all useless. Finally, I would like you to read this page which has similar complaints of other customers that have been deceived like me : https : //www.depositaccounts.com/banks/reviews/citibank.html. This has to stop! Thanks for your understanding and help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77070
Submitted Via: Web
Date Sent: 2023-06-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-30
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: In XXXX XXXX, an amount of {$950.00} was charged to the HomeDepot Consumer Credit card with a 0 % promotional period for 18 months until XX/XX/XXXX. Over the next months, minimum payments were made with some additional purchases without promotional offer. On the XX/XX/XXXX statement, the total balance grew to {$2200.00}, incl. {$1500.00} regular revolving balance and the remaining {$660.00} of the above promotional balance. So far no issues. On XX/XX/XXXX I made an online payment of {$1600.00} with the intent to pay off the regular revolving balance completely to avoid being charged monthly interest. However, instead of applying the payment to the balance with the highest interest, Citibank chose to first fully pay off the promotional balance of {$660.00} which still had about 10 months of the no interest promotion left to take advantage of and only the remainder to the regular revolving balance. Toward the end of XX/XX/XXXX I called Citibank customer service to correct this and request the desired allocation, i.e. complete pay off of the revolving balance. During the lengthy conversation the agent agreed that it should not have been applied the way it had been and promised a correction with the new and corrected balances, incl. crediting of any overpaid interest, within 1-2 billing cycles. By XX/XX/XXXX four billing cycles later - it still had not been corrected and unnecessary interest accumulated on the account. XXXX or XXXX. I called Citibank again, explaining the situation and it was promised it would get corrected, again in 1-2 billing cycles. It is now XX/XX/XXXX, again 4-5 billing cycles later, and it is still not corrected, continuing to accumulate interested charges that only benefit another seemingly money-hungry bank. At this point, I can only assume willful disregard of my rights. Incompetence is an option, and though it would not be surprising, I deem it unlikely. Technical capabilities should not be hurdle either, as direct competitor XXXX has no issue whatsoever with a very similar situation and is even able to confirm the change in writing. I believe no statements need to be attached as documentation, as Citibank will have all that information and more readily available for review.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21157
Submitted Via: Web
Date Sent: 2023-06-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-30
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Citibank/ Bestbuy . I have contacted the company in regards to fraudulent in store charges in XXXX XXXX Michigan. I reside in NY and was not there yesterday. Citibank and best buy refused to validate me as a customer or card holder and want to send me correspondence. This is unacceptable. I dispute these fraudulent charges and citibank bestbuy is not trying to resolve the problem, wanting to drag this out and not attempt any research as to who did this. I will be contacting XXXX XXXX pobloce dept to goto the store and collect video footage. I want these charges removed from XX/XX/2023 on my best buy card. I do not want this to reflect on my credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 140XX
Submitted Via: Web
Date Sent: 2023-08-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-30
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: In XXXX I bought a living room set at Wayfair, merchandise was returned same day as delivery day before it entered my house. Wayfair did a refund to their credit card that I never used but pay short. After couple months of several phone calls they refunded the full amount but the credit card company wanted to charge me late fees and interests for that. After submitting several complaints the credit cards promised they will reverse fees and interest not to worry about it. About a month later I still receive the bills and amount was put on my credit reports as 4 months past due.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85712
Submitted Via: Web
Date Sent: 2023-06-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A