Date Received: 2023-10-21
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: 5 credit cards closed ... since 2010... making payments, etc Back then worth XXXX, XXXX, the 5 together... .which is worth a home equity line of credit Was Blacklisted Blocked defamated discriminated retaliated ilegally persecuted, harrassed
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-21
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I have recently had my Master Card Credit card hacked and used to make fraudulent purchases. I am writing this letter as recommended by the NH department of justice Consumer Protection & Antitrust Bureau ; When dealing with credit card fraud. I have reported this Citi Bank Master Card. The following is Chronological listing of events. XX/XX/23 Six day passes purchased at XXXX XXXX XXXXXXXX CA. for {$380.00} using my Master Card. XX/XX/23 XXXX XXXX charge is recorded by Citi Bank XXXX XXXX XXXX XXXXXXXX XXXX XXXX to my card XX/XX/23 I notify Citi Bank of this fraud and a new card is issued to me and the {$380.00} charge is reversed pending Citi Banks investigation. XX/XX/23 Citi Bank sent me a notice that their investigation is complete and the {$380.00} charge is Reinstated, base on a report submitted by XXXX XXXX. The XXXX XXXX report notes that at the time of purchase, all of the security checks were met. The credit card frauds had the correct credit card #, expiration date, 3digit security code, my address, cell phone #, and email address. At some time and place in the past this information was stolen. The {$380.00} charge was reinstated to my account on XXXX XX/XX/23 I contacted Citi Bank to again dispute this charge, at their customer service # XXXX XXXX XXXX XXXX. They responded by stating it would take up to 90 days for their investigation. I also contacted XXXX XXXX at the Ticketing Team at phone # XXXX XXXX XXXX to dispute the charge. I spoke with an agent named XXXX ID # XXXX. Since that call they have sent me a written response stating that I need to work this out with Citi Bank Master Card.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NH
Zip: 032XX
Submitted Via: Web
Date Sent: 2023-10-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-21
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Re : Citibank I am adding supplement material about a complain I made yesterday, XX/XX/2023 Complaint : # XXXX I am attaching two on-line banking images of check # XXXX for {$10000.00}. that was deposited & cashed under the WRONG check number : XXXX. The two images of the cashed check is from my online banking, taken this morning XX/XX/2023. These screen shots display the cashed check and incorrect check number. For a bank to be so inattentive to an error like this, an error that could cost us the property that we are trying to buy is inexcusable. To not rectify this blatant error in a time of identity theft is beyond belief. To walk into a Citibank and to be sent to a corner to call a string of 800 phone numbers is beyond insulting. This is how Citibanks treat middle-class customers. I'll bet you a nickel that this problem would have been taken seriously for the billionaire class customer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91042
Submitted Via: Web
Date Sent: 2023-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-21
Issue: Problem with a company's investigation into an existing issue
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Blacklist, defamated, forgery restricted discriminated ilegally retaliated I was seriously assaulted... cast for 3 months... back then... XX/XX/XXXX for Citibank from XX/XX/XXXX thru XXXX employment investigation was to my favor but they XX/XX/XXXX... providing wrong personal information and credit info.outhere... MyXX/XX/XXXXpension was not given to me... asked for docs .... settlements for others... never got an increase, salary from XXXX to XXXX ... .. mocked Checking, pension, XXXX claim .... request, thats what I am asking from this agency to look into.
Company Response:
State: SC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-21
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: I applied for a credit card and got denied, I have the right to credit. Withholding my access to my securities is securities fraud, they have violated not just the Equal Credit Opportunity Act, they have also violated the Consumer Credit Protection Act, since they denying me access to my credit, I ask that they please retract my application now
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 630XX
Submitted Via: Web
Date Sent: 2023-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-21
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Credit card was charged at XXXX XXXX in XX/XX/2023 in the amount of XXXX The transaction was declining and we canceled the order, I was told by the merchant my transaction was voided and the charge will fall off shortly. The charge was posted shortly after and I filled a dispute on XX/XX/2023. I called several times and requested a status updates where multiple representatives reassured me the transaction was disputed. I sent a form back in XX/XX/2023 and I called on XX/XX/2023 where I was once again reassured by a representative that nothing was needed and the case should be resolved. The agent was extremely miscommunicated and ask to speak to a supervisor where my call was escalated to supervisor by the name of XXXX, she reassured me everything was received and my case should be resolved shortly. On XX/XX/2023 I received a letter stating I did not file a dispute within the timeframe allowed. This is unacceptable as I called in multiple times and Macys XXXX XXXX employees reassured me everything was fine and dispute was moving forward.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90201
Submitted Via: Web
Date Sent: 2023-10-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-22
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: XX/XX/2023 : Online to pay Macy 's bill and noticed a new credit card was opened and the charges were transferred to this new account. Called customer services and was informed that Macy 's had replaced the legacy credit card with a new one. I had not received any correspondence regarding replacing any legacy card nor did I receive the new credit card via mail. The representative stated that he could now send me the new credit card now that he could verify my address. I asked if he could submit any correspondence relating to this change with this replacement of credit cards, but he said it was no longer available. I did not make the payment online. I did receive my credit card statement by mail, and it referenced the legacy credit card account number.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20774
Submitted Via: Web
Date Sent: 2023-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-22
Issue: Getting a credit card
Subissue: Problem getting a working replacement card
Consumer Complaint: I had to close my account because in OVER two weeks I did not get a replacement card. CITIBANK also still refuses to help me with a SCAM from XXXX XXXX related to XXXX and a recurring charge that is illegal. The bank is fighting me over a less than {$200.00} charge instead of, pursuant to our contract, supporting me in my dispute with a despicable scam of a company they take that fraudster 's side. Terrible customer service, terrible bank. I request a formal complaitn.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 816XX
Submitted Via: Web
Date Sent: 2023-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-22
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I called in on XX/XX/XXXX asking if i use the mobile app to deposit a check worth over XXXX that if if do XXXX one day will it allow me to do the rest the next. The lady wanted me to verify my account i refused since I wasnt asking an account question. I was just placed on for over XXXX minutes by XXXX you could here him laughing in the background. I would tell them my name is XXXX XXXX XXXX they would harass me and keep calling me maam,
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OK
Zip: 73119
Submitted Via: Web
Date Sent: 2023-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-20
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: Issue with Ctibank which services Macy 's credit card On XX/XX/23 I called in a payment to Citibank in the amount of {$6100.00} using a Citizens bank check. On XX/XX/23, I mailed the same check by Priority mail after learning from Citizens that the bank check could only be processed in a physical format. On XX/XX/23 my Macy 's online statement showed a return check charge for {$30.00}. I called Citbank and spoke with rep XXXX who adjusted the return check charge. On XX/XX/23 my Macy 's online statement showed a balance of - {$12000.00}. I called Citibank and spoke with rep XXXX, then supervisor XXXX, then mgr XXXX who all verified the physical check was received on XX/XX/23 and was cashed on XX/XX/23 but they would hold both my return check and the physical check until XX/XX/23. They charged both payments against my account and would not apply the payment until XX/XX/23.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08757
Submitted Via: Web
Date Sent: 2023-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A