Date Received: 2023-03-26
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: On XXXX XXXX I opened a CapitalOne 360 checking account with a balance transfer from XXXX XXXX in the amount of {$250.00}. The CapitalOne data presently confirms a Current Balance of {$250.00} which shows on my XXXX XXXX acct as a debit POSTED on XX/XX/2023. As this bank to bank transfer is an electronic transfer on the books of the Federal Reserve, it is an IMMEDIATE transfer. Capital One is claiming a 3 day hold on an IMMEDIATE transfer which has ALREADY been transferred to the CapitalOne account. That scenario does NOT warrant a 3 day hold on funds already in the possession of CapitalOne.
Company Response:
State: GA
Zip: 30318
Submitted Via: Web
Date Sent: 2023-03-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-26
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: Hi- I am writing to express my disappointment and frustration regarding my recent hotel reservation through XXXX XXXX. I had made a reservation for hotel ( XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, TX, US ) from XX/XX/XXXX XX/XX/XXXX with confirmation XXXX, and to my surprise upon arrival at the hotel on XX/XX/XXXX, I found out that my reservation was canceled without any prior notification from XXXX XXXXXXXX. I was looking forward to this trip with my family and had made all the necessary travel arrangements, based on the reservation that I had made through XXXX XXXXXXXX. The sudden cancellation of my reservation has caused a significant inconvenience to me and my family. I was on the phone with XXXX XXXXXXXX customer service for over 35 minutes and unable to get any help other than putting me on hold multiple times. I had to make alternate arrangements at the last minute while sitting in the hotel lobby that cost ( $ $ ) me more than my original reservation. What is more concerning is that I did not receive any communication from XXXX XXXX regarding the cancellation of my reservation. I had to find out about it when I arrived at the hotel. This is completely unacceptable and unprofessional on your part, and it has left a negative impression on me regarding XXXX XXXXXXXX Travel. I would appreciate it if you could investigate this matter and provide me with a reasonable explanation for the cancellation of my reservation without any prior notification. Additionally, I would appreciate it if you could provide me with suitable compensation for the inconvenience and stress that this has caused me and my family. I hope that you take my complaint seriously and take appropriate action to ensure that this kind of situation does not happen again in the future. I look forward to hearing from you soon. Sincerely, XXXX XXXX XXXX XXXXXXXX XXXX XXXX Customer
Company Response:
State: TX
Zip: 75028
Submitted Via: Web
Date Sent: 2023-04-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-26
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Account XXXX showing XXXX, XXXX of XXXX incorrect payment status Account XXXX showing XXXX of XXXX incorrect payment status -Also failed to report XX/XX/2020 payment status on my consumer report. -These account has never been late or had ever been late with another Capital One in the past. -They also failed to notify me at least 21 days prior my due date. Under U.S Code 1666b, they must do so in written to notify, but had never did so. Also under 15 USC 1681i ( 2 ) ( A ) ( i ) My transactions and experiences ( such as late payments ) between myself and the lender are excluded and can not be used to construct a consumer report. " The CARES Act, which was signed into law on XX/XX/2020, Act amends the Fair Credit Reporting Act ( FCRA ) to stop adverse credit reporting during the COVID-19 crisisbut only under specific circumstances. ( See 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( F ). ) Under the amended FCRA, if a " furnisher '' makes an accommodation because you were affected by COVID-19 during the covered period ( see below ), that furnisher must report your account as current to the credit reporting agencies, so long as you weren't already delinquent on payments. ( A " furnisher '' is an entity, like a lender or creditor, that provides information relating to consumers to one or more credit reporting agencies for inclusion in a credit report. ) ''
Company Response:
State: VA
Zip: 22003
Submitted Via: Web
Date Sent: 2023-03-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-26
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: My Capital One Credit Accounts ending in # XXXX & # XXXX have been closed without authorized permission. These accounts are supposed to be open-ended consumer credit plans according to 15 U.S. Code 1637. Pursuant to 15 USC 1692c ( c ) I am notifying you in writing that I refuse to pay the alleged debt and I am demanding that you cease all forms of communication with me through any and all mediums unless it pertains to my remedy in writing via mail. Pursuant to 15 USC 1692c Communication in connection with debt collection ( c ) If a consumer notifies a debt collector in writing that the consumer refuses to pay a debt or that the consumer wishes the debt collector to cease further communication with the consumer, the debt collector shall not communicate further with the consumer with respect to such debt, except ( 2 ) to notify the consumer that the debt collector or creditor may invoke specified remedies which are ordinarily invoked by such debt collector or creditor ; I am unable to pay bills, use my credit cards and obtain new forms of credit because of these alleged debts and adverse action that has been taken against me the consumer. My private information is being shared with third-party consumer reporting agencies pertaining to alleged debt and is doing great damage to my lively hood. CAPITAL ONE is a financial institution and I am the consumer. I have the right to make sure my private information isnt shared which is backed by 15 USC 6801 Wich states It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers non public personal information. CAPITAL ONE is a financial institution by definition under that title. CAPITAL ONE the financial institutions surely does not have my consent to furnish this information and they surely do not have my written consent. ACCORDING TO 15 U.S 6821- Privacy protection for customer information of financial institutions ( a ) Prohibition on obtaining customer information by false pretenses It shall be a violation of this subchapter for any person to obtain or attempt to obtain, or cause to be disclosed or attempt to cause to be disclosed to any person, customer information of a financial institution relating to another person ( 2 ) by making a false, fictitious, or fraudulent statement or representation to an officer, employee, or agent of a financial institution ; a I believe there is a billing error and this needs to be corrected. According to 15 U.S. Code 1666 - Correction of billing errors ( b ) Billing error For the purpose of this section, a billing error consists of any of the following : ( 1 ) A reflection on a statement of an extension of credit which was not made to the obligor or, if made, was not in the amount reflected on such statement ( 2 ) A reflection on a statement of an extension of credit for which the obligor requests additional clarification including documentary evidence thereof. ( 3 ) A reflection on a statement of goods or services not accepted by the obligor or his designee or not delivered to the obligor or his designee in accordance with the agreement made at the time of a transaction. ( 4 ) The creditors failure to reflect properly on a statement a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. ( d ) Restricting or closing by creditor of account regarded by obligor to contain a billing error Pursuant to regulations of the Bureau, a creditor operating an open end consumer credit plan may not, prior to the sending of the written explanation or clarification required under paragraph ( B ) ( ii ), restrict or close an account with respect to which the obligor has indicated pursuant to subsection ( a ) that he believes such account to contain a billing error solely because of the obligors failure to pay the amount indicated to be in error. Nothing in this subsection shall be deemed to prohibit a creditor from applying against the credit limit on the obligors account the amount indicated to be in error. e ) EFFECT OF NONCOMPLIANCE WITH REQUIREMENTS BY CREDITOR Any creditor who fails to comply with the requirements of this section or section 1666a of this title forfeits any right to collect from the obligor the amount indicated by the obligor under paragraph ( 2 ) of subsection ( a ) of this section, and any finance charge thereon, except that the amount required to be forfeited under this subsection may not exceed {$50.00} Any and all consent to CAPITAL ONE whether it be verbal, non-verbal, written, implied or otherwise is revoked. 15 USC 6802 ( b ) ( c ) states that " A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless the consumer is given an explanation of how the consumer can exercise that nondisclosure option. '' CAPITAL ONE Never informed me of my right to exercise my non-disclosure option. By violating section 1681b for permissible purpose and 1681c for information contained in consumer reports they are also violating compliance procedures under this title. 15 U.S. Code 1681n - Civil liability for willful noncompliance ( a ) In general -Any person who willfully fails to comply with any requirement imposed under this subchapter with respect to any consumer is liable to that consumer in an amount equal to the sum of ( A ) any actual damages sustained by the consumer as a result of the failure or damages of not less than {$100.00} and not more than {$1000.00} ; or ( B ) in the case of liability of a natural person for obtaining a consumer report under false pretenses or knowingly without a permissible purpose, actual damages sustained by the consumer as a result of the failure or {$1000.00}, whichever is greater ; Ever company in their agreements with consumers they said they would follow the law and agreed to do so, according to! 5 USC 1681o- Civil liability for negligent noncompliance - In general Any person who is negligent in failing to comply with any requirement imposed under this subchapter with respect to any consumer is liable to that consumer in an amount equal to the sum of ( 1 ) any actual damages sustained by the consumer as a result of the failure - Negligent noncompliance means the law was violated not on purpose but just due to a lack of knowledge on the required reporting procedures. 12 CFR 226.13 - Billing error resolution. 27 ( d ) Rules pending resolution. Until a billing error is resolved under paragraph ( e ) or ( f ) of this section, the following rules apply : ( 1 ) Consumers right to withhold disputed amount ; collection action prohibited. The consumer need not pay ( and the creditor may not try to collect ) any portion of any required payment that the consumer believes is related to the disputed amount ( including related finance or other charges ). 30 If the cardholder has enrolled in an automatic payment plan offered by the card issuer and has agreed to pay the credit card indebtedness by periodic deductions from the cardholder 's deposit account, the card issuer shall not deduct any part of the disputed amount or related finance or other charges if a billing error notice is received any time up to 3 business days before the scheduled payment date. ( 2 ) Adverse credit reports prohibited. The creditor or its agent shall not ( directly or indirectly ) make or threaten to make an adverse report to any person about the consumer 's credit standing, or report that an amount or account is delinquent, because the consumer failed to pay the disputed amount or related finance or other charges ( 3 ) Acceleration of debt and restriction of account prohibited. A creditor shall not accelerate any part of the consumer 's indebtedness or restrict or close a consumer 's account solely because the consumer has exercised in good faith rights provided by this section. A creditor may be subject to the forfeiture penalty under 15 U.S.C. 1666 ( e ) for failure to comply with any of the requirements of this section. ( 4 ) Permitted creditor actions. A creditor is not prohibited from taking action to collect any undisputed portion of the item or bill ; from deducting any disputed amount and related finance or other charges from the consumer 's credit limit on the account ; or from reflecting a disputed amount and related finance or other charges on a periodic statement, provided that the creditor indicates on or with the periodic statement that payment of any disputed amount and related finance or other charges is not required pending the creditor 's compliance with this section. ( e ) Procedures if billing error occurred as asserted. If a creditor determines that a billing error occurred as asserted, it shall within the time limits in paragraph ( c ) ( 2 ) of this section : ( 1 ) Correct the billing error and credit the consumer 's account with any disputed amount and related finance or other charges, as applicable; and ( 2 ) Mail or deliver a correction notice to the consumer. ( f ) Procedures if different billing error or no billing error occurred. If, after conducting a reasonable investigation, a creditor determines that no billing error occurred or that a different billing error occurred from that asserted, the creditor shall within the time limits in paragraph ( c ) ( 2 ) of this section : ( 1 ) Mail or deliver to the consumer an explanation that sets forth the reasons for the creditor 's belief that the billing error alleged by the consumer is incorrect in whole or in part ; ( 2 ) Furnish copies of documentary evidence of the consumer 's indebtedness, if the consumer so requests ; and ( 3 ) If a different billing error occurred, correct the billing error and credit the consumer 's account with any disputed amount and related finance or other charges, as applicable.
Company Response:
State: TX
Zip: 770XX
Submitted Via: Web
Date Sent: 2023-03-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-26
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I was a Consumer Affairs Director for a large newspaper and a medium-sized food company for a number of years and I studied Consumer Finance in college. So I know the value of keeping a high FICO score. Ours has hovered around 835 for the past 50 years, but recently dropped to XXXX because of these problems. I think that recently hackers have targeted people with high credit scores, and so we have had numerous fraudulent charges on our Capital One business account. Someone tried to purchase a car on it and during XXXX and XXXX, there were several high amount fraudulent charges that we did not make. There was one small charge that was legitimately ours, and I paid it during the fraud investigation. There was confusion about the charge because the vendor charged us a discounted amount than what we ordered. I have written and phoned numerous times to try and resolve these issues with Capital One, The Cap One Rep said that I would not have to pay late fees, but Cap one continues to charge us late fees and interest on top of late fees and interest. We have not used the card for other purchases and have canceled the account. The charges are over {$400.00} now and we do not intend to pay these non-legitimate fees.
Company Response:
State: NV
Zip: 890XX
Submitted Via: Web
Date Sent: 2023-03-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-27
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: Reporting an inquiry I did not give permission or my information to this company XXXX XXXX
Company Response:
State: LA
Zip: 703XX
Submitted Via: Web
Date Sent: 2023-03-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-27
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Was not notified of investigation status or results
Consumer Complaint: I want this late payment deleted from my account within 15 days, this is not mine, I'm not aware of this, Under USC 1666b. CAPITAL ONE XXXX Date Opened XXXX XXXX, 2017 Balance {$2400.00}, please update this right away. See the documents attached.
Company Response:
State: CA
Zip: 90044
Submitted Via: Web
Date Sent: 2023-03-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-27
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: In XXXX I recieved an offer from Capitol One for a Quicksilver card with an intro offer with some vague terms about the interest rate after the offer had expired. The interest charged range was a huge 15-25 % which seems like abuse to charge anything they want within that range. I had over 800 credit score and due to using my credit now have over 700 credit score. I have never missed a payment either. CapOne charged me 25 % interest starting in XX/XX/XXXX which seems like that's what they do regardless of payment history or credit score. The 15 % seems like bait and switch and is not justified. I feel it's better to go through a 3rd party to complain about this for a legal trail as well. This 25 % rate is untenable and frankly should be illegal.
Company Response:
State: AZ
Zip: 864XX
Submitted Via: Web
Date Sent: 2023-03-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-27
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. XXXX Account # XXXX, has violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. 15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
Company Response:
State: FL
Zip: 33321
Submitted Via: Web
Date Sent: 2023-03-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-27
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Transaction date : XX/XX/2022 Amount : {$830.00} Merchant : XXXX Credit Card : Visa by Capital One Disputed shortly after receiving the goods, which were faulty and damaged in transit. The goods were clearly not packaged correctly. Willing to show proof by photo and video. Claim got declined and was told to resolve with vendor. Vendor postponed several times and finally declined to help. Went back to the credit card company and once again got declined.
Company Response:
State: NY
Zip: 11102
Submitted Via: Web
Date Sent: 2023-03-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A