Date Received: 2021-08-12
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: XX/XX/21 - Noticed restriction placed on my Savings account after attempting to transfer funds out of account. Contacted customer service through chat. XX/XX/21 - received response advising me the account has been placed on temporary suspension due to potential security concerns. List of documents required to release hold. XX/XX/21 - called customer service and discussed requirements and confirmed documents can be sent through chat. Sent requested documents through chat. XX/XX/21 - requested status of my account hold XX/XX/21 - generic response received of currently reviewing documents. No timeline of when a response will be received. XX/XX/21 - requested status of my account hold XX/XX/21 - generic response received of currently reviewing documents. No timeline of when a response will be received. XX/XX/21 - Requested an ETA XX/XX/21 - received response " Send a follow-up message up to get a ETA for. '' XX/XX/21 - requested response for ETA XX/XX/21 - generic response received of currently reviewing documents. No timeline of when a response will be received. XX/XX/21 - requested updated XX/XX/21 - generic response received of currently reviewing documents. No timeline of when a response will be received. XX/XX/21 - send message that I will be filing a complaint with CFPB if specifics of timeline of resolution is not received by XX/XX/21 XX/XX/21 - generic response received of currently reviewing documents. No timeline of when a response will be received. XX/XX/21 - filed a complaint with CFPB
Company Response:
State: CA
Zip: 92024
Submitted Via: Web
Date Sent: 2021-08-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-11
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: These accounts don't belong to me. Please remove them form all 3 credit reporting agencies. please see below the list of accounts that are reporting derogatory on all 3 credit reporting agencies : 1. Identity Theft XXXX XXXX Account Number : XXXX This is not mine. 2. Identity Theft XXXX XXXX Account Number : XXXX This is not mine. 3. Identity Theft CB/VICSCRT Account Number : XXXX This is not mine. 4. Identity Theft XXXX XXXX XXXX Date of inquiry : XX/XX/XXXX This is not mine. 5. Identity Theft XXXX Date of inquiry : XX/XX/XXXX This is not mine. 6. Identity Theft CB/VICSCRT Account Number : XXXX This is not mine.
Company Response:
State: MA
Zip: 02116
Submitted Via: Web
Date Sent: 2021-08-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-11
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I am a victim of identity theft. Due to the Corona Virus Pandemic, we are all facing which has me sitting still at home and I saw the recent news about the multiple XXXX Data breaches. I decided to look at my credit reports from the 3 major credit bureaus and found that someone had used my Identity. I have no idea how the theft took place. I also have no knowledge of any suspects. I did not receive any money, goods, or services as a result of identity theft. I contacted the Credit Bureau and told me to file an Identity Theft Report which I am doing. I appreciate your effort in getting this matter resolved. Thank you. Please let me know if you need any other information from me to block this information from my credit report. Thank you.
Company Response:
State: FL
Zip: 32771
Submitted Via: Web
Date Sent: 2021-08-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-11
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: Comenity Bank/ Victoria Secret began reporting a credit card account on my consumer report in XX/XX/XXXX without my consent. They then claim that I owe them a debt of {$510.00} from this credit card account when I never agreed to a loan with them. I entered into a consumer credit transaction with Victoria secret and this transaction has already been paid for thru my open end credit plan. I sent Comenity Bank a debt validation letter on XX/XX/XXXX and they sent me a letter on XX/XX/XXXX saying that they sold my information to a third party collection company XXXX XXXX.. This is in fact identity theft and fraud. Comenity Bank violated many laws including 15 USC 1692 ( a ), 15 USC 1692c ( b ). On XX/XX/XXXX I sent them a cease and desist demand which they received on XX/XX/XXXX and on XX/XX/XXXX Victoria secret sent me an email stating that they sent me a secure message through their online portal. This is a violation of 15 USC 1692c ( c ). The reporting of this account to the consumer reporting agencies XXXX XXXX an XXXX is a medium of communication and Comenity Bank/Victoria Secret continues to report negative damaging information to my report.
Company Response:
State: NJ
Zip: 07040
Submitted Via: Web
Date Sent: 2021-08-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-12
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: These accounts don't belong to me. Please remove them form all 3 credit reporting agencies. please see below the list of accounts that are reporting derogatory on all 3 credit reporting agencies : 1. Identity Theft XXXX/XXXX Date of inquiry : XX/XX/XXXX This is not mine. 2. Identity Theft XXXX/XXXX Date of inquiry : XX/XX/XXXX This is not mine. 3. CB/VICSCRT Account Number : XXXX This is not mine. 4. Identity Theft COMENITYBANK/VICTORIA Account Number : XXXX This is not mine. 5. Identity Theft XXXX Date of inquiry : XX/XX/XXXX This is not mine. 6. Identity Theft XXXX XXXX Date of inquiry : XX/XX/XXXX This is not mine.
Company Response:
State: NJ
Zip: 07106
Submitted Via: Web
Date Sent: 2021-08-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-12
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: On XX/XX/XXXX I received an alert from XXXX regarding past due credit card XXXX bank XXXX visa CredyCard. Last time I used card was XXXX. I paid off balance in XX/XX/XXXX some how a {$2.00} dollar interest rate fee was incurred and continue to add up. No call no email and from XXXX to XXXX incurred {$30.00} of which I paid. This practice by hidden interest rates was not disclosed to me and currently shows negative points on my credit report.
Company Response:
State: TX
Zip: 75063
Submitted Via: Web
Date Sent: 2021-08-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-11
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: These accounts don't belong to me. Please remove them from all 3 credit reporting agencies. Please see below the list of accounts that are reporting derogatory on all 3 credit reporting agencies. 1. Identity Theft XXXX XXXX XXXX XXXXXXXX XXXX Account Number : XXXX This is not mine. 2. Identity Theft COMENITYCB/XXXX Account Number : XXXX This is not mine. 3. Identity Theft XXXX Account Number : XXXX This is not mine. 4. Identity Theft XXXX Date of inquiry : XX/XX/ This is not mine. 5. Identity Theft XXXX XXXX XXXX Date of inquiry : XX/XX/ This is not mine. 6. Identity Theft COMENITY BANK/XXXX Account Number : XXXX This is not mine. 7. Identity Theft XXXX XXXX XXXX XXXXXXXX XXXX Account Number : XXXX This is not mine.
Company Response:
State: PA
Zip: 175XX
Submitted Via: Web
Date Sent: 2021-08-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-11
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: XXXX did not verify debt after multiple letters sent to them
Company Response:
State: OH
Zip: 45503
Submitted Via: Web
Date Sent: 2021-08-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-11
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: This collection company has yet to provide PROOF that this debt is mine. They can not furnish proper validation because this debt doesnt belong to me, Ive never signed for a CC with the original company. Ive reached out to the collections company asking for proof, Ive called and spoken to someone they just say they have but havent. This is impacting my overall perfect credit score in such a negative way because they know its not mine, yet theyre trying to collect on it.
Company Response:
State: CA
Zip: 91764
Submitted Via: Web
Date Sent: 2021-08-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-11
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: Dear Sir or Madam : I hope this email finds you well. Like most consumers, I am always interested in XXXX interest purchases and financing options. Unfortunately, despite having a XXXX XXXX, I feel trap to what I believe is fraudulent debt collections and corrupt business practices. On or about XX/XX/XXXX, I purchased an engagement ring at XXXX XXXX. The sales people indicated that there was sixty-day no payments with a XXXX interest promotion ongoing so long as I paid the debt off within XXXX year. As a result, I financed {$6000.00} with the understanding that I would pay off within XXXX year. I made prompt payments on between XX/XX/XXXX through XX/XX/XXXX as indicated in the attached statements. On or about XX/XX/XXXX, I wanted to purchase some earrings from XXXX for my fiancee. I financed {$2000.00} through the same promotion -- XXXX interest so long as it is paid off within XXXX year or XX/XX/XXXX. As reflected in the attached statements, I made the following payments : ( XXXX ) XXXX XXXX, XXXX - {$500.00} ; ( XXXX ) XXXX XXXX, XXXX - {$670.00} ; XXXX XXXX ) XX/XX/XXXX - {$670.00} ; XXXX XXXX ) XX/XX/XXXX - {$670.00} ; XXXX XXXX ) XX/XX/XXXX - {$670.00} ; XXXX XXXX ) XX/XX/XXXX XXXX ; XXXX XXXX ) XX/XX/XXXX - {$950.00}. For the XX/XX/XXXX statement, XXXX XXXXComenity Bank stated " you must pay your XXXX XXXX balance of {$950.00} in full by XXXX XXXX XXXX XXXX XXXX, XXXX to avoid paying accrued interest charges. '' So I submitted a payment for {$950.00}. On XX/XX/XXXX, XXXX XXXXComenity Bank charged me {$1300.00} for " promo finance charge adj. '' I was flabbergasted! I did exactly what they told me to do to avoid the finance charges. Admittedly, on XX/XX/XXXX, I missed a payment. On XX/XX/XXXX, I paid {$1100.00} pay off the entire balances ... or so I thought. On the same day, I inquired how this happened with XXXX XXXXComenity Bank. In response, a representative indicated that I did not pay off the engagement ring amount XXXX {$6000.00} XXXX on or before XX/XX/XXXX. I asked how could that happen? Well, it has occurred because consumers can not direct payments to which debt they wish to satisfy. XXXX XXXXComenity Bank divides the payment as they deem fit which does not align with the financial interests of their consumers. XXXX XXXXComenity Bank claim that there is nothing they can do but the debt ( i.e., finance charge ) is owed. I responded that I will not pay a single cent more in light of the clearly fraudulent practices of placing payments to prevent timely payoffs so interest over the entirety of the loan can be charged. I believe these practices to be unlawful, fraudulent, corrupt, usury, and knowingly perpetrated to trap consumers in long-term debt. I can not fathom how many other consumers have been baited by these XXXX interest gimmicks without the awareness or inability to allocate payments to ensure timely payoff. If you wish discuss further, please do not hesitate to contact me at XXXX or via email at XXXX. Respectfully, XXXX XXXX XXXX, XXXX.
Company Response:
State: GA
Zip: 30269
Submitted Via: Web
Date Sent: 2021-09-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A