Date Received: 2021-08-05
Issue: Credit monitoring or identity theft protection services
Subissue: Problem canceling credit monitoring or identify theft protection service
Consumer Complaint: Accounts that's closed or negative ratings- Lane Bryant XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXPolice Report #
Company Response:
State: TN
Zip: 38125
Submitted Via: Web
Date Sent: 2021-08-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-05
Issue: Written notification about debt
Subissue: Didn't receive notice of right to dispute
Consumer Complaint: A fraudulent credit card account from Comenity Bank/Zales was sold to XXXX XXXX XXXX. Comenity Bank/Zales released me from liability from this account because it was opened without my authorization and is a result of identity theft. This account appears on my credit report fraudulently even though Comenity Bank/Zales investigated and found that this account is a result of ID Theft.
Company Response:
State: NY
Zip: 100XX
Submitted Via: Web
Date Sent: 2021-08-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-05
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: " XXXX XXXX " Credit Card applied for on XXXX XXXX, XXXX. I never called to activate it. I live outside of town and receive mail at the Post Office. I have no PO Box out in front of my house. This was discussed at length with the XXXX XXXX employee-NO MAIL IS DELIVERED TO OUR HOUSE!!. I recived no bill from XXXX XXXX and decided to call and report it on XX/XX/XXXX. I gave my checking account number to the woman with instructions to withdraw the {$54.00} that was due. On XX/XX/XXXX XXXX XXXX wrote me a letter that the {$54.00} " was returned '' by my bank and that a fee had been charged! I now have a letter from my bank stating that no such transaction had happened. So, I called a second time and a different person answered and took the payment. Shortly after that, I received a bill from XXXX for {$32.00} - due on XX/XX/XXXX. I called to complain and was told that my bank had charged that. In the letter from my bank, it is stated that no such fee has ever been charged to my account!!! I'm still receiving phone calls and written bills from Comenity Bank of XXXX XXXX - I'm not sure which it is. The latest billing is for {$100.00}. The same day That I applied for this Credit card, I applied for one at a department store and had a similar problem which was quickly taken care of during the phone conversation with an employee. All is well with that one.
Company Response:
State: CO
Zip: 814XX
Submitted Via: Web
Date Sent: 2021-08-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-05
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: Contacted the company and credit bureaus regarding reporting issues.
Company Response:
State: GA
Zip: 30127
Submitted Via: Web
Date Sent: 2021-08-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-05
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: COMENITY CB # XXXX is reporting a collection with a XXXX balance on my credit report. I have reached out numerous times to have this deleted from my credit report due to it being a debt that is not owed. I have attached the credit report reflecting this account.
Company Response:
State: PA
Zip: 19121
Submitted Via: Web
Date Sent: 2021-08-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-04
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: Upon checking my credit report I noticed some accounts on my report that I did not authorize.
Company Response:
State: GA
Zip: 30058
Submitted Via: Web
Date Sent: 2021-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-04
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Comenity Bank XXXX is reporting late notations for XX/XX/20, XX/XX/20. Due to the unforseen events surrounding the pandemic my finances were really suffering. I could barely pay my necessities and fell behind on things I needed to pay. I paid immediatley as soon as I could but unfortunately ended up being late. I have been current since then and ask that Comenity Bank please make a one time goodwill adjustment on the account.
Company Response:
State: NV
Zip: 890XX
Submitted Via: Web
Date Sent: 2021-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-04
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: XXXX XXXX XXXX, late payments who were never made. XXXX REMOVE THEM NOW. XXXX XXXX - Date opened - XX/XX/XXXX - This account only appears on XXXX, it is really odd since it is the only i have on my credit report showing on a Bureau, remove them now. XXXX - Date opened - XX/XX/XXXX - This account only appears on XXXX, it is really odd since it is the only i have on my credit report showing on a Bureau, remove them now. Two inquiries who are - XXXX XXXXXXXX XXXX XXXX Bank Credit Cards XX/XX/XXXX XXXX XXXX Utilities and Fuel XX/XX/XXXX
Company Response:
State: NJ
Zip: 080XX
Submitted Via: Web
Date Sent: 2021-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-04
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: This item is reporting late as reported in my 3 Credit Bureaus. I have read enough to understand my rights. You are attempting to violate this clear understanding. Investigate thoroughly and please update for 100 % accuracy.
Company Response:
State: PA
Zip: 19140
Submitted Via: Web
Date Sent: 2021-08-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-04
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: This item is reporting late as reported in my 3 Credit Bureaus. Lets correct this immediately. The Bureaus are required to verify for themselves, but they failed to neither verify nor update me about these complaints.
Company Response:
State: PA
Zip: 19140
Submitted Via: Web
Date Sent: 2021-08-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A