Date Received: 2022-03-08
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: XXXX XXXX, bought a debt from XXXX XXXX, but they have two different amounts on credit for the same company on my credit.
Company Response:
State: NJ
Zip: 08854
Submitted Via: Web
Date Sent: 2022-03-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-08
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I had no balance on my card after my initial purchases in XXXX because I paid it off in full in two payments including one in XXXX for half and XXXX for the other half ( including interest ). I was unaware there was a finance fee charged and additional interest ( {$1.00} ) on a nonexistent balance and I didn't receive any paper statements alerting me of this balance. I had paid in full so I did not check the balance and recently discovered I had accrued months of late fees and interest charges after a paper notice was sent to me months after these charges were applied when no statements of my balance were sent prior to this. This was reported to my credit score and I am very disappointed as I was excited to be an XXXX XXXX cardholder and now it has had a negative impact on my credit score. I have never missed a payment until now and I feel blindsided by the fees and would like this to be removed from my credit report.
Company Response:
State: AL
Zip: 36830
Submitted Via: Web
Date Sent: 2022-03-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-08
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: XXXX XXXX cancelled a flight booked and paid for in XX/XX/XXXX when the Covid rates rose in XX/XX/XXXX. They processed a refund of all six passengers ( my family ) on XX/XX/XXXX. In the meantime, the credit card [ CC ] company ( XXXX XXXX then Comenity ) blamed XXXX. XXXX blamed the CC company. I spent over twenty-five hours in phone calls between the companies. It has been an endless cycle of blaming the other party. XXXX finally sent over the refund receipts for all SIX transactions. They gave me the transaction ID numbers along with the credit amount posted on all the pdf. I was instructed to file disputes to force the credit, per the CC. XXXX sent me the refund receipts on XX/XX/XXXX. I filed these with the CC company. I have called back multiple times to have them " find '' my refunded money. Often I will get told XXXX is the problem. I have spent close to 26 hours on the phone between the CC and XXXX. However, magically, ONE of the credits appeared when the CC was sold from XXXX XXXX to Comenity in fall XXXX. When Comenity took over the account, my husband, the card holder, credit was posted on XX/XX/XXXX. I called back at that time and was told the other refund credits were probably there but did not get posted as they are marked with our family member 's names ( XXXX, XXXX, XXXX, XXXX, and XXXX XXXX and not XXXX, the card holder. The CC company has made close to {$400.00} in finance charges by NOT properly and swiftly crediting my account. Every time I call, I am told file a dispute and that takes close to 90 days and is ultimately denied. They have my money. They credited ONE of the SIX. They are not crediting the others while making close to {$400.00} off of not doing their job. I have no recourse between the finger pointing, the endless circle of phone transfer XXXX, and the waiting between denied disputes.
Company Response:
State: AZ
Zip: 85326
Submitted Via: Web
Date Sent: 2022-03-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-08
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: XX/XX/XXXX : call XXXX to make payment/ the automatic service gives you an amount and past due date. We consumers PAY what we hear. Then next month a bill with past due fees! On XX/XX/XXXX I called to pay bill. Again give me an amount with past due date so 1/ manager XXXX is telling me that she is not able to give REAL amount due with interest at this time and the amount due is the one given by automated service.therefore I will be billed a late fee plus interest.not able to give me real amount to end those late fee and interest. 2/ the XXXX store will not accept an amount more then what we hear over the automated service.therefore the cycle repeats and late fees and interest next bill I am making a complaint about undisclosed real amount due and taking advantage of consumers with these above procedures
Company Response:
State: FL
Zip: 32953
Submitted Via: Web
Date Sent: 2022-03-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-08
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: XXXX credit card with Comenity bank locked me out of my account, cancelled my auto pay, then charged me {$60.00} fees on a {$30.00} balance due to my " late payment ''. I had to call the bank and wait on hold for 20 minutes to execute a payment, and the representative XXXX XXXX was EXTREMELY rude and basically confirmed the contempt the bank has for customers. This behavior ( not allowing me to pay while charging me fees ) seems predatory in the least, most likely illegal.
Company Response:
State: OH
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-03-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-08
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: Called XXXX and asked for a deferment and job loss assistance promised to work until my settlement came in. Called on XXXX told me they didnt break the laws they have called me 6 times a day since missed payment and being asked to desist. They sent my stuff to collections and told me they werent subjected to the the credit laws or this organization. Never called back and hit my credit with undue interest and late fees against the U.S.C laws for debt collection.
Company Response:
State: NC
Zip: 279XX
Submitted Via: Web
Date Sent: 2022-03-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-07
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: This company has committed fraud and aggravated identity theft by acting on my behalf with my data pursuant to XXXX8 USC 1028. They use the Credit Reporting Agencies to furnish a deceptive form on my report to make it seem as if there is a debt owed which is a violation of 15 USC 1692J. This company has committed fraud through the mail and by Credit Reporting Agencies stating I owe a debt that is not mine which is a violation of 15 USC 1692B ( 2 ).
Company Response:
State: IL
Zip: 60827
Submitted Via: Web
Date Sent: 2022-03-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-07
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Comenity Bank is the administrator for several of my credit cards. The portfolio includes XXXX XXXX, XXXX, XXXX XXXX, and Victoria Secret. I have made consistent payments ( monthly basis ) since the acquisition. In XX/XX/2021, my credit limits were reduced. The changes occurred on a recurrent month basis since the original date. The company ( Comenity ) has intentionally reduced the limits. In turn, impacting debt-to-income ratios and ultimately manipulating credit scores. These are predatory and targeted practices to oppress and marginalized economically restricted citizens. Since then, I have requested the accounts to be closed. I am also reporting these situations for Government to be aware and take measures to ameliorate systemic inequities used in the corporate world to repress the working poor.
Company Response:
State: VA
Zip: 23223
Submitted Via: Web
Date Sent: 2022-03-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-07
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: This company has committed fraud and aggravated identity theft by acting on my behalf with my data pursuant to 18 USC 1028. They use the Credit Reporting Agencies to furnish a deceptive form on my report to make it seem as if there is a debt owed which is a violation of 15 USC 1692J. This company has committed fraud through the mail and by Credit Reporting Agencies stating I owe a debt that is not mine which is a violation of 15 USC 1692B ( 2 ).
Company Response:
State: IL
Zip: 60827
Submitted Via: Web
Date Sent: 2022-03-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-06
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: Name of the company : COMENITY Name of the credit card : My XXXX 's XXXX My XXXX bill was XXXX due on XX/XX/XXXX. On XX/XX/XXXX I paid XXXX and XXXX totaling XXXX. I made a math error and I was XXXX short of paying the bill in full. Since XXXX I have paid my bill in full with this card. On XX/XX/XXXX COMENITY charged me XXXX FINANCE CHARGE. My XXXX bill was XXXX due on XX/XX/XXXX. On XX/XX/XXXX, paid the bill in full, XXXX On XX/XX/XXXX COMENITY charged me XXXX FINANCE CHARGE. My XXXX bill was XXXX due on XX/XX/XXXX. On XX/XX/XXXX, I paid the {$7000.00} bill {$16.00} more than the amount due. On XX/XX/XXXX COMENITY charged me XXXX FINANCE CHARGE. On XX/XX/XXXX at XXXX PM, I called and spoke with XXXX in COMENITY customer service. She told me the reason I paid so much in interest was because I was charged interest on the entire balance in XXXX ( because I did not pay it in full ) not the balance owed. I explained to her that I can not be charged interest on money I have PAID to COMENITY. I believed it was an illegal practice. I had only seen the one interest charge for XXXX at the time XXXX I asked if she felt it was appropriate to pay three times the amount of the balance in interest. She disagreed and stated that is the policy. I closed my account. I found this so incredulous I called COMENITY customer service again and escalated this issue and I was transferred to XXXX XXXX. XXXX confirmed what XXXX said and added the detail that if a balanced is not paid in full, COMENITY will continue to charge interest on that XXXX total balance until the bill is paid in full for TWO full months -- even though bills in the meantime are being paid in full! XXXX explained to me that all of this is in the fine print of the credit card account paperwork I received. I asked XXXX if he had ever read that paperwork. I did not receive a response. At the time I spoke to XXXX and XXXX, I thought I had only paid XXXX} in interest. I also asked XXXX if he felt XXXX and was appropriate for a XXXX balance back in XXXX when the following two months were paid in full and one case more than full. Again no response. Subsequently I went to the COMENITY site and learned I paid XXXX since XXXX in interest for a XXXX balance on a XXXX bill when the next two months ' bill were paid in full. NEITHER the customer service representative, XXXX or XXXX informed me of this discrepancy. So in effect, I paid XXXX interest for 30 days on XXXX That is usury. I am asking the CFPB is this practice legal -- charging people interested on amounts PAID to a company? Charging interest when balances are PAID IN FULL for two months after one month of a minor math error of XXXX of the balance? Please advise.
Company Response:
State: NY
Zip: 117XX
Submitted Via: Web
Date Sent: 2022-03-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A