Date Received: 2023-11-16
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Back in XXXX of 2022 someone stole my credit card and charged multiple items to my card. My ipad and a few other items were stolen as well. I happened to be moving and had people in and out of my house. I opened up a police report and reported the fraud to the police as well as Barclay card. Multiple times barclay card denied my fraud claim stating the card was in my possession, which it was not and another time stating I confirmed a fraud alert they sent which I advised them my XXXX was also stolen and whoever confirmed the message from my XXXX I could not control as it was stolen. When I knew of the fraud I contacted Barclays immediately and did everything on my part. I have been back and forth with them for a year now and every statement and police report I send them the investigator does not read in it entirety. Now I have collections coming after me and my credit has gone down over XXXX points because Barclay fraud investigation has not read my police report or contacted me to discuss the issues despite me contacting their fraud investigations team numerous time. I have notes from their XXXX representatives dating back to 2022 when I would call in almost weekly for an update. At this point I need this fraud removed from my credit card and the collections stopped. I need this fraud claim processed correctly so my credit score will get back to where it was also. Please advise if I need to send over police reports, statements and all of my notes as I have no problems doing so. I can be contacted at XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78628
Submitted Via: Web
Date Sent: 2023-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-15
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I was double charged for an excursion by the hotel. This was finally resolved, however, one of the amounts remained on my credit card so I reached out directly to the Hotel Manager who tole me I was owed a credit of approximately XXXX euros. I have this in writing and have been dealing with Barclays for over 2 months on this matter and they have not been able to resolve it, nor can they call me due to something they claim is Robo calls which is irrelevant. The bottom line is after speaking to 2 rude individuals I have closed this Master Card completely. They have not responded to multiple emails I have sent them with the correspondence from the Hotel Manager and have not resolved the difference on my Master Card which is approximately {$100.00}. Your assistance is greatly needed to resolve this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 01960
Submitted Via: Web
Date Sent: 2023-11-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-15
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/ I was alerted by phone by my credit card company that someone was trying to make unusual ( for me ) purchases, They were online attempts to purchase from XXXX. I confirmed that was not me making these attempts. The credit card company cancelled that card and issued a new one. Yesterday I received a letter from the cc company that they had determined it was a valid purchase because XXXX sent them documentation.The documentation consisted of my mailing address, my email, my name and my phone number. The cc company says that is proof that the purchase was valid. I just googled myself and found all of that information easily. I called Barclay 's ( credit card issuer ) today and after talking to XXXX people ( including a senior fraud anylist ), they still insist that I am responsible for this charge. Almost {$600.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: HI
Zip: 96744
Submitted Via: Web
Date Sent: 2023-11-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-15
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I authorized a specific amount on my credit card via an authorization form and the Credit Card company allowed and approved an additional amount.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 38135
Submitted Via: Web
Date Sent: 2023-11-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-14
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: Dear Consumer Financial Protection Bureau, I am writing to formally complain about the treatment I have received from JetBlue Barclays XXXX Credit Card. I have communicated my financial hardship, stemming from the pandemic and a 50 % loss of income since obtaining this card, to the company. I am currently facing an interest rate of 29.99 %, the highest among all my credit cards. Despite multiple attempts to negotiate the APR with the company, I have encountered no success. Despite my consistent efforts to make payments, I recently faced a reduction in my credit limit, resulting in a sudden XXXX drop in my credit score. In addition, I have encountered several issues, including excessive fees, inconsistent interest rates, and inadequate customer service. In the year 2023 alone, I incurred {$98.00} in return payment fees and an astonishing {$350.00} in interest rate charges. As of my statement balance on XX/XX/, which was {$1600.00}, I have diligently reduced my outstanding balance to {$590.00}. I am seeking your assistance in conducting a prompt investigation into these matters to ensure fair and transparent financial practices. Your attention to this urgent issue is greatly appreciated. Thank you for your time and consideration. Sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-14
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: My credit card provider is Barclaysa XXXX sponsored by JetBlue. I recently paid my monthly statement ( due XX/XX/ ) in full ( via check enclosing Barclays voucher coupon ). Instead of crediting my account, Barclays erroneously credited my wifes credit card account ( she too has a Barclays XXXX ). Im now accruing interest and being warned I have an overdue debt. A call to Barclays customer service on XX/XX/XXXX ( case # XXXX ) supposedly resolved the issuebut it didnt. I called customer service again today, XX/XX/XXXX, when Barclays sent me a new statement still showing a past due amount. Customer service did not take my proffered case # from XX/XX/XXXX. Rather, I was put through the same song and dance with the new information that Barclays mistake could take up to two billing cycles to be resolved. Meanwhile, I cant use my credit card ( unless I make a paymentagain ), I continue to accrue interest and Barclays continues to demand payment of the amount supposedly under review by them. I asked whether in paying my next statement I should deduct my prior payment and any interest charges, but customer service seemed incapable of answering my question.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34119
Submitted Via: Web
Date Sent: 2023-11-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-14
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: This is the refilling of my complaint to BARCLAYS BANK DELAWARE. I accept that my data is being abused and detailed as wrong. In my credit report from XX/XX/2023, I discovered some slanderous things that I didn't know about. I found late installments which never occurred and account with mistaken data, like payment history, status, balances, and date of last activity. As per 15 U.S.C. Area 602 and 15 U.S.C. Segment 604 A Part 2, I have the right to protection and a buyer revealing office can't outfit a record without my written instructions.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94115
Submitted Via: Web
Date Sent: 2023-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-14
Issue: Other features, terms, or problems
Subissue: Problem with cash advances
Consumer Complaint: On XX/XX/2022 I applied for and was extended a balance transfer of XXXX by AMerican Advantage Aviator and was charged a XXXX fee for which I have written proof. This promotion came with a year to pay off that amount as long as minimum payments were made. The following month, the credit card company immediately started charging interest although I paid the minimum and much more by the due date. The interest rates kept coming even after I disputed several times. Finally, AA aviator is stating that they have no record of this promotion being extended even though I provided written proof. My attempts to get this resolved with them went on for over a year. Finally I gave up and was advised by an attorney office to contact CFPB. Of note is that even before this incident, I had to make three different disputes about frivolous interest rates s that were later reversed speaking to the history of this CC companys bad business practices with my account alone. However the last issue is still unresolved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 70131
Submitted Via: Web
Date Sent: 2023-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-14
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I had reported a credit card theft to the company. My credit card had skimmed in XXXX and used in many online purchases by the thief including purchases in the state of XXXX. After filing the report and letting them know I couldn't have been the one to use the card out of state at the time. There is proof I was using it in my state of Texas at the time it was being used in XXXX. My stolen credit card information was used to pay for things like automotive insurance, purfume, food, etc. I waited a long time for the results of the investigation. the credit card company sent me a letter stating I was liable for all the fraudulent transactions because the physical card was in my possession. The credit card company charged me interest for the transactions The credit card company refused to allow me to speak with someone in charge The credit card company demanded payment during a second investigation. I have not received notice of a second investigation. Overall, my card was stolen via a high tech scheme to copy the information from the card and transfer it elsewhere, where it was used in a criminal shopping spree totaling over {$1500.00}. Not only did the credit card company blame me for this, they also provided no protections for me the consumer. I think this violates every card holder agreement the company has.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78628
Submitted Via: Web
Date Sent: 2023-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-14
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I have a credit card from BARCLAYS BANK DELAWARE, and I have always made my payments on time. For some reason, I realized that there was a late payment on my credit report, I called BARCLAYS BANK DELAWARE and they said their system mistakenly put me on paperless billing, which I did not request, and it caused my 30 day late. As you can see, I have always had a stellar payment record. I tried contacting XXXX, XXXX, XXXX, and BARCLAYS BANK DELAWARE with no successful resolution. XXXX, XXXX, and XXXX reporting me 30 days late in XX/XX/2023, and XX/XX/2023, XX/XX/2023. There was an error on their part. I was never 30 days late on these dates.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11414
Submitted Via: Web
Date Sent: 2023-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A