Date Received: 2021-08-18
Issue: Incorrect information on your report
Subissue: Information is missing that should be on the report
Consumer Complaint: My Barclays card is charged off ( which is accurate ) however a third party XXXX XXXX XXXX XXXX called me stating they owned my account. I have set up a payment arrangement with XXXX for a reduced amount. My issue is that Barclays is still reporting a balance of over XXXX when I have settled with XXXX for {$2200.00}, which I still owe {$1800.00}. I have an issue that Barclays is reporting a balance that is not correct. I have spoken with both companies, call recorded, to ask why I have a contract now with XXXX and it is not reflecting with Barclays since XXXX works for them. I will be speaking to an attorney because do not think this is a fair practice.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 282XX
Submitted Via: Web
Date Sent: 2021-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-18
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: In XXXX and XX/XX/XXXX I purchased several airplane tickets on XXXX XXXX. Due to the pandemic, the flights were cancelled, thus we were unable to use the tickets. XXXX XXXX refunded all three of the transactions to my credit card company, however I have received only 2 out 3 credits in my account. My credit card is refusing to credit my account for the 3rd and final refund, despite numerous calls, emails, and letters, including providing them proof of the refund from XXXX XXXX. XXXX XXXX processed the last and final refund of {$1300.00} on XX/XX/XXXX, and confirmed as such in a conversation with me on XX/XX/XXXX. ( I can provide a screenshot of our XXXX conversation ). Since that time, I called my credit card 's hotline several times, speaking for 45-60 minutes at a time to get the funds credited to my account to no avail. I was promised verbally by an agent on a call which took place on XX/XX/XXXX that I would be paid by XX/XX/XXXX. But, yet again, the funds have not been credited to my account. Name of merchant : XXXX XXXX Date of the transactions & amount : XX/XX/XXXX - {$620.00} <<< this transaction was refunded and credited to my account XX/XX/XXXX - {$1300.00} XX/XX/XXXX - {$790.00} <<< this transaction was refunded credited to my account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 55446
Submitted Via: Web
Date Sent: 2021-08-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-18
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I am writing today in regards to my account with Barclays Bank Account # XXXX The reason for writing today is in regards to the late payment which is showing on my report in XX/XX/2021. Due to Covid I was unable to make the payment in XX/XX/2021. As soon as I was able to, I got my payment made and caught up.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11204
Submitted Via: Web
Date Sent: 2021-08-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-18
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone
Consumer Complaint: I noticed a sharp decrease in my credit score. I then found a fraudulent charge that was accruing late fees and interest on my Barclaysus choice rewards card. I called and reported the charge as fraudulent, and was told it would take ~ two weeks for the charges to reverse. I waited this period, and saw that the fraudulent charges were reversed, but the foreign transaction fee, late payment charges, and interest charged were either not reversed or the amount reversed was not the total related to this charge. I have called to try and get these reversed, and have been put on hold for over 5 hours total, have been hung up on twice, and continue to get passed around to different departments, none of which has been able to resolve my problem. Another late payment and further interest charges have been accrued in the meantime.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28104
Submitted Via: Web
Date Sent: 2021-08-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-17
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: In XX/XX/XXXX, I sent Barclay 's Bank Delaware a copy of my Military XXXX Orders. I noticed there was no chages made to reflect the reduced interest rate IAW Servicemember Civil Relief Act ( SCRA ) legislative law. Around XX/XX/XXXX, I call their customer service numerous times only to recieve bad contact numbers or simply getting the run around. On XXXX XX/XX/XXXX, I sumitted a complaint through the Delaware XXXX # XXXX. Shortly aterwards, I received a call from XXXX stating she'd be handling the matter. On XXXX XX/XX/XXXX, it has been 6 weeks since I filed the complaint and I have heard anything
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 43232
Submitted Via: Web
Date Sent: 2021-08-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-17
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: BARCLAYS BANK DELAWARE This company was trying to open credit card under my Date : XX/XX/2021 also XXXX Inquiry Date : XX/XX/2021 this one I never authorized
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02169
Submitted Via: Web
Date Sent: 2021-08-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-17
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: After reviewing my consumer credit report, I noticed that credit inquires that I do not recognize, unauthorized and NOT mine. I must have been the victim in a cyber hack or identity theft. this non-account holding inquires with : Barclays Bank Delaware shown on my report as ( BRCLYSBANKDE ) and with the date of XXXX.Barclays Bank Delaware is in violation of the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq., for unlawfully obtaining my XXXX consumer reports without my authorization or a permissible purpose under the FCRA. See 15 U.S.C. 1681b. I have not initiated any transaction with Further, and I do not have an account as defined under 15 U.S.C. 1693a ( 2 ) with none of them for review or collection. They are NOT mine, i do not recognize and did not authorized. these inquiries are fraudulent. to my knowledge, i have not signed any documents authorizing your organization to view my credit history, your inquiry into my credit reports violates the ( FRCA ) sec, 1681b ( c ) : transactions NOT initiated by consumer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 182XX
Submitted Via: Web
Date Sent: 2021-08-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-16
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I filled a dispute in regards to the incorrect items on my credit report.It has been well over 30 days and I haven't received any investigation results.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30213
Submitted Via: Web
Date Sent: 2021-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-16
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: My ex open an account with Barclay 's credit card without my consent. I found out two years later with my app XXXX XXXX because of missed payments. I address it with Barclay 's and they decided to scam me and say that was my account. There's no audio or anything that said I allowed her to access my credit card. I then took it to an attorney to handle the matter. Yet they still insist on scamimg me. This is just a brief summary.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KS
Zip: 671XX
Submitted Via: Web
Date Sent: 2021-08-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-15
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: On XX/XX/21 I was charged XXXX by XXXX XXXX XXXX ( Meaning XXXX, PA ) I live in XXXX XXXX, NJ and I do not go to a Fitness center. As soon as I seen this transaction on my account ( Approx XX/XX/XXXX ) I disputed the charge. Later I received information that they were going to put the charge back on my account. On XX/XX/21 I called MasterCard costumer service, I spoke with " XXXX '' who told me she could not help me and put me on hold from XXXX XXXX to XXXX XXXX until I finally had to get back to work. I called back about a week later and spoke with " XXXX '' who told me the case was closed I told her that I did not request the service so I should not be charged. I requested to speak with a manager, She told me she would have have the manager call me but that has not occurred.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 080XX
Submitted Via: Web
Date Sent: 2021-09-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A