Date Received: 2021-08-23
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I've never filed a complaint here before, but this issue really needs to be corrected before other consumers fall victim. On XX/XX/XXXX, I chatted with jet blue via their online site and spoke to Barclay 's Bank on the phone. I had an upcoming trip from XX/XX/XXXX through XXXX that I had already paid for and at this point i wanted to know if there was a way I could get my bags checked for free somehow. I hadn't paid for the checked bags yet, only the tickets. I was led to believe through the chat and reassured on the phone that applying for a jetblue credit card, if I was approved, would allow me to be reimbursed for the checked bags fees for me and my two traveling companions. After the chat agent suggested I apply for the credit card, I immediately applied for the card ( Barclay/jetblue with about {$100.00} annual fee ) and got approved. I then went back into to find out exactly how to proceed with advanced payment for the bags ( {$180.00} total ) the agents in the chat then gave me conflicting information and suggested that since I wouldn't receive my jetblue card before my flight, I was now ineligible for the free checked bags. This information also conflicted with the info I got on two separate calls with Barclay 's ( using phone number provided by the jeblue agent ). Before I purchased the baggage fees, I hsd called Barclay 's and the agent told me it was OK for me to purchase baggage fees before my flight with another credit card ( since I had not received my jet blue credit card in the mail yet ) and that I would be reimbursed afterward to compensate for the {$180.00} bag expense. When I got home from the trip and having now received my card, I called Barclay 's to get the reimbursement ( today XXXX ). The Barclay 's representative assured me that i would be reimbursed for the fees ( which backed up what the previous Barclay 's agent told me before I first purchased the bag fees prior to the trip ) She then transferred me to a jet blue agent who now says they can't refund bag fees paid for with a non jet blue credit card. I am now on hold waiting for a supervisor ( they estimated 40 minutes wait time ) Here is some verbiage from the chat as we were talking about the free checked bag feature, before I applied for the jetblue card : Me : if I get a blueplus credit card, do I get free checked bags? ... me : so even though I didn't pay for the flight through this card I can still do it? If I get approved? Live agent : yes that's right But the most infuriating aspect of this is the blatant conflicting information between Barclay 's jetblue credit card and some of the jetblue agents. Two Barclay 's credit card agents told me I'd be reimbursed ( 1 today, XXXX and 1 on XX/XX/XXXX ) I have no doubt that if other consumers haven't already been cheated out of bag fees reimbursement the same way I did, many will soon if this issue is not corrected
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90020
Submitted Via: Web
Date Sent: 2021-09-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-23
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I used a promotional check offer from Barclays Card ( XXXX XXXX XXXX ) in the amount of {$3000.00}. I still have the letter and the other two unused checks. The date the check ( cashed was XX/XX/XXXX. The date the charge posted to my account was XXXX. The terms of the promotional check : 0 % APR through the last billing cycle that ends on or after XX/XX/XXXX. After the promo period ends, the standard APR for balance transfers will be charged. Balance Transfer must post to your account by XX/XX/XXXX for promo APR to apply. Fee is {$5.00} or 4 % of the amount of each transactions, which ever is great, for transctions that post to account by XX/XX/XXXX. I was charged {$150.00} for the fee. The {$3000.00} was posted to my account at 24.99 % the standard balance transfer rate.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 151XX
Submitted Via: Web
Date Sent: 2021-08-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-23
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I talked with several Barclay representatives. The last one, XXXX, explained to me they made a sole discretion to recharge me for a portion of disputes from many months back. This card has been a headache with these disputes. It shows a huge credit amount but they billed me again for almost XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95835
Submitted Via: Web
Date Sent: 2021-08-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-23
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: We had an account with Barclays Bank Delaware for 4 months ... without knowing it. No card showed up, no paperwork.. absolutely nothing. We looked into buying a house thinking our credit score was almost perfect to find out this company, Barclays Bank Delaware had reported a late payment. But like I stated earlier, we received no communication from them. Not even a bill. Our credit score has gone down 200 points in a few months. We pay all our bills on time. And after finding out about the account, we called the same day and resolved it ( paid the bill and paid the extra charges that were wrongfully charged ). That only happened because we waited hours on the phone. We waited yet again to completely close the account. But they say the only way to remove this from our credit score it to call XXXX Credit Bureau and give them our account information. What information do we have? Nothing. No card number. No account number. Barclays Bank Delaware will not give any of our own account information to us. And yet our day to day lives are effected. If you search the Barclays Bank Delaware online. There is over 500 complaints about the same thing. This company hid behind XXXX to give us a deal when we rented a car.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MT
Zip: 598XX
Submitted Via: Web
Date Sent: 2021-08-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-23
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: I have a Uber credit card with Barclays. The issuer is reducing the benefits of the card and I would like to close this card. But I can not redeem the rewards I have earned on the card. There is no option on the bank 's website to redeem the points. The bank customer service asked me to call XXXX, but XXXX has no phone number.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60062
Submitted Via: Web
Date Sent: 2021-08-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-22
Issue: Credit monitoring or identity theft protection services
Subissue: Didn't receive services that were advertised
Consumer Complaint: Barclays Credit card. XXXX sold me the wrong laptop and then the keyboard never worked since the purchase. Tried to exchange with no luck.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-22
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: I have tried closing my credit card account with Barclays Bank. My account was only accessible via my website, but I was unable to access it. My userid and password did not work and I was locked out. I contacted Barclays customer service by phone. They said they would send me a code to verify my identity and reset my password but the code never arrived by text or email. I contacted them many times to ask for help, but they did not help. I decided to close my account and pay the last balance I was aware of in full. I Paid {$2900.00} on XX/XX/XXXX. I did not receive any confirmation of the payment. I was also not informed that there was a remaining balance of {$13.00}. Interest has continued to accumulate on the balance. As of XX/XX/XXXX it was {$220.00}. I became aware of this when I was notified by XXXX ( whom I also have a credit card with ) that my credit rating had been reduced and they were decreasing my credit limit. They referred me to XXXX. The XXXX report showed that there was a balance due on the closed Barclay card that continues to increase. I have contacted Barclay regarding this, but they are unwilling to dismiss the interest charges which continue to accumulate and allow me to pay the {$13.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 55419
Submitted Via: Web
Date Sent: 2021-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-22
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: I had a credit card with Barclays with a XXXX limit. The account was passed due and was charged off. The account shows on my credit report as closed/charged off status and XXXX balance. XXXX XXXX purchased the account and they are reporting the balance as XXXX with an open date XX/XX/2020.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 945XX
Submitted Via: Web
Date Sent: 2021-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-21
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Hello, I have repeatedly disputed a fraudulent charged off account that is showing on my credit reports. As soon as my wallet was lost, I immediately contacted all my cards and canceled them and when I begin to see fraudulent accounts showing up on my credit report I contacted the police. I have worked very hard for my stellar credit, however I can't seem to get this inaccurate information removed permanently from my report. This company has an account that is fraudulent and they are reporting it as if it was mines. I have tried everything, but they still will not do whats right. This company is bullying me and tarnishing my credit even after Ive pleaded with them to seek the truth and do the right thing and remove this fraudulent charge off of my account and stop reporting it to the three major bureaus. Please help me. The next step is legal action
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-08-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-21
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On Sunday XX/XX/2021 I bought a plane ticket from XXXX XXXX using my JetBlue Barclays Card. The cost was {$420.00}. Several hours after the purchase XXXX XXXX sent me an email saying that the purchase could not be processed, but didnt say why. I called and they said that they needed to validate my credit card and they requested copies of my card and my drivers license. I sent those copies by email. On Tuesday XX/XX/XXXX they charged my credit card for {$420.00} but they still did not give me the plane ticket. On Friday, XX/XX/XXXX they still had not given me the plane ticket and they wouldnt say why when I called, so I opened a complaint with the credit card company. After one month the credit card company said they cant process the complaint because I never sent them requested documents. THEY NEVER REQUESTED ANY DOCUMENTS. I reopened the case against and sent them by fax all the correspondence by email between myself and XXXX XXXX. Last week they sent me a letter saying that they closed the case due to insufficient evidence. XXXX XXXX CHARGED MY CREDIT CARD AND NEVER GAVE ME A PLANE TICKET! Thats FRAUD, if Im not mistaken. I was forced to buy another ticket from another airline.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 334XX
Submitted Via: Web
Date Sent: 2021-08-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A