Date Received: 2021-08-21
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Barclays will not stand behind us on travel services not delivered. They are using the excuse that the charge is over three months old. The problem is there was no problem until only a few weeks ago when the travel promotion company canceled our prepaid contract due to their interpretation of what they said broke the contract. They accused us of traveling with a party to their destination which would break the contract. However, we we were not traveling with a group. They used a change of flight plans due to the airlines that require a new arrival date and we requested to stay at the original resort. They first agreed to work with us but then abruptly canceled our reservation and kept our money with the excuse we were now traveling with a group. This is simply not true. We sent all documents to Barclays as requested. This is a scam, not only by the travel company in XXXX but by Barclays who promises to stand by deliverance of services. Since we paid well in advance of the reservation, they are using the lapse of time between when we prepaid and the promised delivery date. This is not right or ethical. How could we challenge within 3 months if the promised services were ten months away? If that is the case, their policy of standing behind deliverance of services should say explicitly they will not honor prepaid travel services if paid more than 3 months ago.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: 97266
Submitted Via: Web
Date Sent: 2021-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-21
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: Barclays card USA : XX/XX/XXXX activated card I received and tried to use. Wouldnt go through. Called customer service and got rep. Said card was fine I kept on line and tried to use it, it was declined again. Rep transferred me and I was on hold for 1.5 hours and no one picked up. Used another card to make purchase. Tried using it again XX/XX/XXXX and declined. Tried to call was on hold for 25 minutes before I hung up. I have other access to funds but what if I needed this card in emergency? They are clearly running bare bones call center staff and its impossible to get actual help
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: 97405
Submitted Via: Web
Date Sent: 2021-08-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-20
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I was exploring the Barclays Uber Visa card website XXXX XXXX XXXX XXXX XXXX XXXX when I saw the credit limit increase button. I clicked on it to request an increase because I had this card for at least three years, and never once did their system update my credit limit from a low {$500.00} to a more fair value related to my credit score or history with the company. So I click this button to ask them to increase my credit limit without seeing anywhere they would process a hard inquiry to increase my credit limit. If I knew that they would make a hard inquiry, I would not have requested the increase. After all, none of my other credit card companies have charged me for a credit limit increase. Furthermore, none in the past have made a hard inquiry if I initiated this change. Therefore, I feel that the Barclays card was not clear enough disclosing that they would perform a hard inquiry. When I called their customer service line ( XXXX ) today, XX/XX/2021, at XXXX XXXX, I was able to connect with a representative who told me at approximately XXXX XXXX PT that she was not for sure where the wording is ( but is claiming it is somewhere like on the website ). I asked her to connect me with the department that would know more about my credit line increase questions. They placed me on hold, and then they hung up on me XXXX or it disconnected XXXX instead of being transferred to the department that would know more. On the next call at XXXX XXXX I requested that the customer service representative connects me with their department that would know about the credit line increase issue and questions I would have. This agent also put me on hold, but they eventually shared a line and, although vague, confirmed a disclosure is somewhere and that this is the company policy. She was also unclear about how their " system '' would determine credit line increases. Nevertheless, I would like them to remove the hard inquiry because it is not readily apparent that I would receive a hard inquiry to request a credit line increase with Barclay.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94591
Submitted Via: Web
Date Sent: 2021-08-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-19
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: These accounts don't belong to me. Please remove them form all 3 credit reporting agencies. please see below the list of accounts that are reporting derogatory on all 3 credit reporting agencies : 1. Identity Theft Chapter XXXX Bankruptcy Case Number : XXXX This is not mine. 2. Identity Theft XXXX XXXX XXXX XXXX Date of inquiry : XX/XX/2020 This is not mine. XXXX. Identity Theft XXXX XXXX XXXX Account Number : XXXX This is not mine. 4. Identity Theft XXXX XXXX Account Number : XXXX This is not mine. 5. Identity Theft XXXX XXXX Account Number : XXXX This is not mine. 6. Identity Theft XXXX XXXX Account Number : XXXX This is not mine. 7. Identity Theft XXXX Account Number : XXXX This is not mine. 8. Identity Theft BRCLYSBANKDE Account Number : XXXX This is not mine. 9. Identity Theft BARCLAYS BANK DELAWARE Account Number : XXXX This is not mine.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11691
Submitted Via: Web
Date Sent: 2021-08-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-20
Issue: Other features, terms, or problems
Subissue: Problem with customer service
Consumer Complaint: My problem should be so easy to fix but after several telephone calls and two letters I still do not have faith the problem has been fixed. Both my telephone number and email address has changed and XXXX refuses to update my records. Wow! They did change my address so that I can receive and pay my bill, but not my telephone number or email address. When I have called before they always do the same thing. They pass me around like an infectious disease until they put me on terminal hold and no one will pick up. No one will make these simple changes.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IA
Zip: 51104
Submitted Via: Web
Date Sent: 2021-08-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-19
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: Payment in the amount of {$900.00} made to Wyndham Rewards business card on the XX/XX/XXXX, I think the website migration has messed up everything. It's been a week and the available credit still does not reflect the payment amount. Tried calling but the customer service has no clue about the situation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11215
Submitted Via: Web
Date Sent: 2021-08-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-19
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: For 2 days I wasn't able to make a payment on my Barclays via web or phone on both XX/XX/XXXX and XX/XX/XXXX. I couldn't get through to speak to someone, the website wasn't accepting payments and the automatic phone payments weren't working.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 631XX
Submitted Via: Web
Date Sent: 2021-08-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-18
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I was at a church function on XX/XX/2021. It was a XXXX. A bunch of moms and myself went to a church function to prepare for the XXXX. We all put our purses and wallets in a cabinet and it was locked by the church guard. It was around XXXX eastern time I got a text and a call from barclays credit card Mastercard stating are you the one that made a purchase for like XXXX something at a XXXX XXXX I immediately said NO and I called them to stop the card. I ran to the church locker and notice the locket was broken into and a bunch of us had our wallets stolen and purses. I filed a fraud claim with Barclaycard and within two days they gave me a temporary credit for like XXXX something that was used on my card then two days later they charge it back and say im responsible! That is not fair I have been fighting it for a month and they refuse to even open up the case again. When they say 0 liability. That is not true. In this covid era we are all living check by check and they do this to me. I have given then all my other cards that have been stolen and they are all investigated and taken care of. But, XXXXarclaycard is refusing to help me it is not fair. I cant afford this and living on unemployment and now they want me to pay for these fraud charges? And the investigation dept is all XXXX people that hang up the phone on you and dont even give you the time of day. Please help me
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48317
Submitted Via: Web
Date Sent: 2021-08-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-18
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: Applied for a Wyndham Rewards earner VISA credit card on XX/XX/2021 in response to an offer recevied via email the same day. The advertising provided for an offer of 60,000 bonus points, but Wyndham granted 30,000 points only. Contacted XXXX XXXX ( credit card issuer ) at XXXX on XX/XX/2021 to resolve this issue and was told that the offer shown on the system was for 30,000 bonus points only.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94070
Submitted Via: Web
Date Sent: 2021-08-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-18
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I have these accounts that are not mine and i want them to be removed from my credit report. 1. Identity Theft BRCLYSBANKDE Account Number : XXXX This is not mine. 2. Identity Theft XXXX Account Number : XXXX This is not mine.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-08-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A