Date Received: 2021-10-13
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: on XX/XX/XXXX, my XXXX account was hacked and the hacker used my profile and credit card on file to place an order to be delivered to their address. I was not aware because the hacker had changed my email address on the account and XXXX did not send me a notice that my email address had changed until a few days later, at which point the order had already been delivered and charged. I disputed the order with XXXX and they sent me an email saying they agree that this was fraudulent but they would not do anything and I need to contact my credit card company. I contacted Barclays to dispute the charge right away. They concluded that the charge was valid only because I had a history with the merchant. They refused to share any information about the investigation. They told me that I could mail proof such as the email from XXXX admitting that the order was fraud and that would work as a dispute and I would be reimbursed the funds. They then sent me another letter saying that I am still denied with no explanation. Every time I call, they have no information and they are unable to provide any updates. They refuse to help me or answer any questions and they just tell me I am responsible for the charges.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94066
Submitted Via: Web
Date Sent: 2021-10-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-13
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I was part of the class of XXXX Members whose old XXXX XXXX credit cards were moved to Barclays without our approval- it just happened and the new card showed up one day and the old one no longer worked ( as of XX/XX/21 ). I had several questions and gave up trying to reach customer service after 2 waiting periods of over an hour each. I finally got through and was told that the many emails I am getting about non-posted charges are probably phishing, and was told to forward them to XXXX. I have sent them over 20 such emails and am still getting 5-10 each day. They have not responded to any of my forwarded emails and now their phone system says they are updating their systems and I should " call back another time. '' I want to know if I can block the sender ( XXXX ) and ignore them or if this is a big problem which will cost me thousands of dollars. They simply won't respond. Additionally, the XXXX due date was the XXXX of each month and the Barclays due date is the XXXX. I set up autopay 3 days prior to the XXXX, but since the last bill was not paid until the XXXX I got a late payment fee on the XXXX of XXXX Their system is still showing a due date of the XXXX even though their stated due date is the XXXX! I have no way to resolve this for the coming month and fear another late payment fee. I can not call them or email them- they will not take a call or respond to email. Thank you for your help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 44122
Submitted Via: Web
Date Sent: 2021-10-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-12
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I checked my credit report when purchasing a vehicle, that is when I realized I am a victim of identity theft. I filed a report with the F.T.C and my local police department. I send all documents to the XXXX and Barclays Bank Delaware and XXXX XXXX XXXX. The Account Opened is Barclays Bank Delaware Account Number : XXXX Date Opened : XX/XX/2015 Balance : {$0.00}. The Account Opened is XXXX XXXX XXXX Account Number : XXXX Date Opened : XX/XX/2015 Balance : {$0.00}. I have never opened an account with them, I am a victim of identity theft and I need this resolved and removed from my name and credit bureaus.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91344
Submitted Via: Web
Date Sent: 2021-10-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-12
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: On XX/XX/2021, someone managed to 'hack ' my credit card with Barclays XXXX account ending in XXXX. At the time, Barclay 's customer service reached out to me to report fraudulent activity at XXXX XXXX, around {$200.00}. The service representative then asked me to go over recent charges with me to see if any other fraudulent activity could be identified. We noted two charges, one at XXXX XXXX for {$250.00} and one at XXXX XXXX # XXXX for {$210.00}. I was told that these charges would be removed, as they had occurred around the same time as the XXXX XXXX charge. On XX/XX/2021, Barclay card sent me a letter to let me know that they believed the activity for XXXX XXXX # XXXX for {$210.00} was valid, and they had chosen to place this charge back on my account. Although I did not receive a letter for it, they also chose to add the charge from XXXX XXXX of {$250.00} back to my account. Neither of these charges were valid. I cancelled the card due to this, as I felt that I could no longer trust the company ( and my credit line was {$14000.00} ). During this cancellation call, customer service told me that a manager would call me back to discuss options. I have never received a call. I have tried to file a dispute online for these charges, but since my credit card is cancelled, and I no longer know the number for the one that was stolen ( as I was advised to shred it on XX/XX/2021, and another one was shipped, ) I can not file a dispute via the website. I also can not attach a cardholder agreement, as the website will not provide it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 35124
Submitted Via: Web
Date Sent: 2021-10-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-12
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: On XX/XX/XXXX a suspicious charge was made on my XXXX XXXX XXXX XXXX XXXX XXXX Master Card for {$1500.00} at the XXXX XXXX XXXX Store in XXXX XXXX Florida. I was contacted by Barclays Bank that services this card as to whether this was my purchase and replied no, I am on XXXX XXXX, NY where I live and this is not a valid charge and my card is in my possession. Barclays Bank suspended my account and then investigated the purchase and on XX/XX/XXXX sent me a letter claiming that this activity was valid and reinstated the {$1500.00} charge to my account. Since then I have made numerous phone calls disputing this with Barclays Bank an not getting any resolution. I have filed police reports and reached out to the XXXX store to get surveillance tapes but the police needs to request this. So I am at a loss and do not know what else to do.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11510
Submitted Via: Web
Date Sent: 2021-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-12
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/2021 I paid {$470.00} for Healthcare Insurance with a company called XXXX. XXXX mistakenly charged my card twice ( {$470.00} x 2 ) instead of just once. I contacted XXXX by phone and also by XXXX through an insurance broker called XXXX XXXX. XXXX says that on their end only one charge is showing. BUT on my XXXX Credit Card statement there is clearly TWO CHARGES that posted to the account. I only authorized ONE charge, so the other needs to be removed. The insurance broker at XXXX XXXX said two weeks ago that XXXX is going to remove the extra charge, but they have not done it. I opened a claim with the XXXX Barclays but they still have not resolved it despite the fact that its an obvious case of a mistaken double charge.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 334XX
Submitted Via: Web
Date Sent: 2021-10-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-12
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I recently received an XXXX XXXX XXXX Mastercard from Barclays. I promptly signed up for autopay. On XX/XX/XXXX, Barclay 's sent me the email below. XXXX XXXX Account Ending : XXXX Cardmember Since : XX/XX/XXXX (? ) Thank you for enrolling in repeat payments Your Card : XXXX XXXX XXXX Mastercard from Barclays Payment amount : Your statement balance amount Scheduled for : Your due date Bank Account Name : XXXX XXXX XXXX XXXX - XXXX Your first withdrawal date will be on XX/XX/XXXX, thereafter a repeat payment will be made on your due date each month. Since Barclay 's acknowledges that they received my payment **on the due date**, how do they have the NERVE to charge me a " late fee '' THREE DAYS BEFORE THE DUE DATE?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-10-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-12
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: Am a Barclay 's XXXX XXXX Mastercard customer and have had an account for many years. I have always had my auto pay set up to pay the full statement balance on the due date. On my XX/XX/21 statement I had a balance of {$3400.00} and had autopay set up to pay the full statement balance of {$3400.00} on my due date of XX/XX/21. However, the payment did not process until XX/XX/21 resulting in interest charges of {$73.00} and a late fee of {$29.00}. After speaking with Barclay 's customer support both fees were waived and no explanation was given for the delay in the payment. As a one off issue I was satisfied with the resolution. However, on my XX/XX/21 statement I had a balance of {$4800.00} with autopay set up to pay the statement balance of {$4800.00} on my due date of XX/XX/21. The payment was made in full on XX/XX/21. However, on my XX/XX/21 statement I had an interest charge of {$42.00} based on a 14.99 % rate on a balance of {$3400.00}. After speaking with Barclay 's customer support they agreed that no interest should have been charged and it was erroneously charged due to a 'technical error '. The charge was waived. I am satisfied with the resolution that I received ; however, if a 'technical error ' resulted in erroneous interest charges on my statement I am sure it is happening to others as well. The support representative I spoke to filed an internal complaint at Barclays with the case # XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 49426
Submitted Via: Web
Date Sent: 2021-10-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-12
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I am a victim of identity theft. my credit cards and personal information was used without my permission This creditor is not only reporting fraudulent account but also aware that is account had fraudulent tranactions in deed. I sent my police report and my FTC affidavit that i received from the Federal Trade Commission. They keep verifying this fraudulent tranaction and the accounts in dispute. I have never had any goods or services from these tranctions they are knowingly and willingly reporting this fraud. They have caused me great damage and embarrassment also with emotional distress. They dont respond to my disputes and keep verifying this fraud to the credit bureaus. the fraudulent Transactions was {$3100.00} i did not give any permission to charge my credit cards or use my personal for any reason.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91316
Submitted Via: Web
Date Sent: 2021-10-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-11
Issue: Problem with customer service
Subissue:
Consumer Complaint: This is in response to your Complaint ID XXXX. 1. The attached XXXX letter by Ms. XXXX clearly states that XXXX refunded {$990.00}, but Barclays bank never gave me that money. 2. XXXX refunded this money, even though their policy states that refunds are not allowed. This took a lot of fact finding and discussion with other employees and the Manager, Ms. XXXX. I talked with XXXX, as Barclays bank had requested me do so. 3. however, Barclays either pocketed or refunded my money fraudulently and without considering my points to XXXX XXXX 4. As requested by you, I talked with Ms. XXXX XXXX, Office of the President-Barclays . However, she could not explain, as to why Barclays did not refund my money. Unless Ms. XXXX can prove that Ms. XXXX is XXXX, it stands to logic that I should get my money back. Thanks.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 06484
Submitted Via: Web
Date Sent: 2021-10-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A