Date Received: 2021-10-07
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I've tried to contact barclays ( XX/XX/21 ) about about transaction on XX/XX/21 in the amount of {$69.00} from a merchant of XXXX [ XXXX XXXX ] and the agent didn't want to help, she actually hung up on me. I'm trying to dispute this charge because XXXX forgot or didn't want to fulfill the order and I've waited for a long time for them to even process the order, but some how these merchants always take your funds away instantly with no problem. So I contacted the merchant first and told the to cancel and refund the order within 1-2 days, which they didn't, then they ignored my request so I contact barclays after the 2 days I've given XXXX to resolve on their own. So barclays is not helping either, I would like a prompt refund for the order that was never shipped.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60056
Submitted Via: Web
Date Sent: 2021-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-06
Issue: Unable to get your credit report or credit score
Subissue: Other problem getting your report or credit score
Consumer Complaint: I have a Barclays credit card account. Barclays is not sharing my account information with XXXX. I already tried resolving the issue with XXXX. XXXX sent me a letter that I need to contact Barclays because they are not sharing/reporting my credit card account information with XXXX. My Barclays Credit card account does not show on my credit report with XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91367
Submitted Via: Web
Date Sent: 2021-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-06
Issue: Problem when making payments
Subissue: You never received your bill or did not know a payment was due
Consumer Complaint: I dispute all charges after XX/XX/XXXX when I paid my balance off in full. Barclay 's has created a situation where I am unable to access, pay or review my account online or access a representative by calling. On XX/XX/XXXX2021 I paid off my entire balance ( {$2100.00} ) from the XX/XX/XXXX2021 bill that was due XX/XX/XXXX. In XXXX, Ireceivedan email saying my statement was ready and that my balance was {$23.00}. I expecteda {$0.00} balance, so I went to check the statement online and was locked out of my account. Since then, I have been trying to get through to customer service or into my account at least once a week. I have remained on hold for customer service for periods of time from 20 minutes up to 1.5 hours before needing to hang up so that I could return to work. Today, I started at XXXX, this time hoping to achieve a resolution by going through mastercard. The representative reached out to Barclays on her end, but said they wanted to speak to me live. She called me back with a live Barclay 's agent @ XXXX. The agent says I have a {$23.00} interest charge on the XXXX bill but is not explainingto me how I have interest on a {$0.00} balance. He continues to explain my current balance is now {$80.00} something dollars because of late fees since XXXX. I say that I dispute these charges and ask him to waive the fees. I am told that he can't waive any fees until security unlocks my account, I'm then put back into thequeue that no one has answered for the last 2 months. I'm left on hold for an hour, causing me to miss several work calls and finally having to hang up at XXXX without anyone ever getting on the line because I had a work meeting. The Barclay representative seemed well aware of how customers have not been able to get through and was even making jokes, wondering if anyone was working over there. I have not been provided with a statement of charges and their poor faith practices are putting my credit in jeopardy.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 915XX
Submitted Via: Web
Date Sent: 2021-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-06
Issue: Other features, terms, or problems
Subissue: Problem with cash advances
Consumer Complaint: My Issue : Barclay Mastercard does not provide a way for me to find out what my XXXX XXXX XXXX is. And they do not provide me a way to apply payments to the XXXX XXXX XXXX. What happened : I accidentally used my Barclay Mastercard at an ATM in town on XX/XX/XXXX. I intended to make a withdraw using my bank debit card. The ATM machine did not indicate in any way that it was a cash advance on my credit card. I needed {$1000.00}. and thought I was withdrawing from my checking account. I chose Checking account on the ATM. I had to do two withdraws of {$500.00}. each. My original {$1000.00}. withdraw was denied by the ATM. I was not notified by the ATM or my credit card company that I had done a Cash Advance. I noticed a few days later that there were 2 charges of {$25.00} on XX/XX/XXXX in my credit card transactions. I called Barclay Mastercard and they told me that I had done 2 XXXX XXXX of {$500.00} each and they would not refund the two {$25.00} fees. I asked them how could I see what my XXXX XXXX balance was so that I could avoid paying their % 24 interest fee. They told me that only they could see the balance and that I would have to pay it off in full to avoid any interest fees on the XXXX XXXX. I paid an additional amount ( {$1200.00} ) in addition to my auto payment on XXXX XXXX, and had to hope that it would be applied to my XXXX XXXX balance. There was no way for me to apply the extra payment to my XXXX XXXX XXXX. I then called Barclay back on XX/XX/XXXX to ask how I could see if I had a XXXX XXXX balance. I was told I would not be able to see my XXXX XXXX balance and I would just have to wait for my next statement to see if any fees were charged. And once the fees were charged, they would not be reimbursed because the terms were in my customer agreement when I signed up for the credit card. The terms for a cash advance ( fees and interest rate ) are in the customer agreement, but the fact that I can't see the balance is not. I asked if I could disable XXXX XXXX on my card, they told me I could not. Since the credit card company is hiding my XXXX XXXX Transactions and Balance, then they should not be able to charge me interest or fees on it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28139
Submitted Via: Web
Date Sent: 2021-10-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-05
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Please reference the following CFPB closed complaint : XXXX. There are multiple documents added to the complaint for review and to assist in adjusting the balance.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60610
Submitted Via: Web
Date Sent: 2021-10-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-05
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: Tried to redeem rewards from Barclay XXXX credit card via bank transfer to checking account. Got message " Ooops, that wasn't supposed to happen. Please try again. '' three times when pushing REDEEM button. On fourth try, got message about exceeding max numbers of transfers for a day. Can not get through to customer service as they are overwhelmed with problems due to XXXX credit card fiasco. We had been locked out of our card for 10 days until this morning when we finally could activate the card via automated activation on phone. All we want to do is to clear our rewards points, pay off owed balance and cancel card.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WI
Zip: 53719
Submitted Via: Web
Date Sent: 2021-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-05
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: On or around XX/XX/2021, I made a {$7500.00} bill payment from my Schwab bank account to a XXXX XXXX credit card account. I made the payment in error as the credit card that I was paying had been closed. Since this time, I have spent numerous hours on the phone with customer service representatives who have been unable to find resolution. On multiple occasions, we have been advised that an investigation has been initiated and that we should call back in 14 or 30 days. The Barclay Bank representatives follow a script and in nearly every instance they advise that they are having system issue and request that we call back. We have called Barclay Bank dozens of times- this is no exaggeration, as phone records would illustrate. I have attached the proof of payment below and yet this remains unresolved. Further adding to this issue is the fact that XXXX XXXX outsources all bill payment activities to a third party, thereby reducing their accountability for helping to drive resolution. Today is XXXX XX/XX/2021, and this situation remains unresolved. I am fully prepared to hire an attorney at this point. Thank you for your consideration of this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33618
Submitted Via: Web
Date Sent: 2021-10-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-04
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: XXXX XXXX XXXX Master Card 2021 Barclays Bank Delaware XXXX XXXX XXXX XXXX, DE XXXX Re : Notice of unauthorized charges to Account No. ending in XXXX Billing Inquiries Division : I am writing to dispute a total unauthorized charge in the total amount of {$1100.00} to my XXXX XXXX XXXX Master Card account between XX/XX/XXXX and XX/XX/2021. During my visit to XXXX, XXXX, my credit card was lost and as result, 8 unauthorized charges were made in the account. On XX/XX/XXXX, after receiving an email alert from Barclays fraud department, I realized the credit card was not in my possession, I logged into my account and could confirmed with the bank that several unauthorized charges have been made in my credit card account. On XX/XX/XXXX on the day of my return to the United States, I logged back into my account and realized all fraudulent charges were posted back as mine, I decided to contacted the fraud department and I was informed that Case # xxxx have been closed without any further explanation, then, I was transferred to a Fraud Specialist call XXXX in XXXX, who explained to me that I would have to proof I did not made those fraudulent charges since charges were made while I was still in XXXX. On Monday XX/XX/XXXX, I decided to call back and spoke with XXXX, another fraud specialist in XXXX, who assured to me everything was right and all fraudulent charges would be removed from my account during the next XXXX charging cycles while the investigation was in process, which have being completely inaccurate since all fraudulent charges remain in my account as XX/XX/2021. Since XX/XX/2021, I had spent several hours trying to get in contact with their fraud department for further explanation to no avail, I had been put on hold several times for hours, waiting to speak to XXXX XXXX XXXX Mastercard fraud department without success. As consequence, the fraudulent charges continue to be posted in my account and the dispute amount reflected in the total balance, high interest continue to be accrued, affecting my credit score and my peace of mind. In addition, after many attempts, I havent been able to communicate with any fraud specialist to explain to me what is the reason of the arbitrating decision of closing a fraudulent case and forcing unauthorized charges into my account. This is a clear violation of my rights as consumer and violated The United States Federal Consumer Financial laws, in addition, using false benefits as {$0.00} fraud protection benefit offered in your promotional material to acquire new customers, it constitutes use of deceptive and false advertising to misleading them into purchasing your service.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75010
Submitted Via: Web
Date Sent: 2021-10-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-03
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I would like to make a complaint about Barclays Bank US. My access to my bank account has been restricted online. As a result of my restricted access, I was late to make the payment last period. When I called the company, they asked for my address and I told them that I used to live in New York, but I recently moved for school. They said that since I was not able to provide me with my information since I did not have the address. When I aske I can make a payment since my account is blocked online, I got conflicting answers. Given the issue, I had a few follow up questions, but the person speaking to me on the phone had a very condescending tone and and refused to be any helpful. Every time I tried calling back, I had to wait over an hours on the wait line. The person who answered the phone was the same person and kept giving me mixed answers. They asked my to send them documents, which I did, but my access is still blocked. It is impossible for me to get hang of anyone since there is an hour wait and no call back option. Last time I called the customer service representative hanged up on me ever thought it took me more than hour to wait for the call. The company refused to deal with a simple change of address and blocked my access and and as a result, I am unable to make payments.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 14850
Submitted Via: Web
Date Sent: 2021-10-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-03
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: I applied for a JetBlue Plus card on XXXX XXXX due to an advertised bonus. On JetBlue website while purchasing flight tickets they advertised XXXX bonus points with a new jetblue card. There was a {$99.00} annual fee and I have never had an annual fee card so myself and my husband called the customer service number to confirm prior to applying. The rep confirmed the terms of the promo were that as long as you paid the {$99.00} fee and charged over {$1000.00} in the first 60 days you would get XXXX bonus points. I clicked the linked and applied for the card and received instant approval. I also took a screen shot of the advertisment and copied the " fine print '' to save for my records. I then fulfilled both requirements and contacted Barclays ( the lender of the JetBlue card ) to see if I needed to do anything else. They stated it would automatically be credited after 60 days. I noticed I only received XXXX points and immediately contacted them and they then claim that was bonus offer I applied for. I have repeatedly provided all of the documents proving that is incorrect. In fact the promo was widely advertised, even on the flight I took in may, and was still advertised during the period I was disputing and contacting Barclays. I also have several family members that have the same experience ( we were on a family trip so all applied ). Barclays has been unwilling to resolve this issue however I am confident that I took all the steps required. There was NO bonus offer for XXXX points advertised when I applied-I would not have applied. I have great credit and did not need the card the only reason I was willing to pay {$99.00} for the card was because it would be beneficial with the XXXX points which is why I ensured I was understanding the requirements. Please help resolve.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02368
Submitted Via: Web
Date Sent: 2021-10-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A