Date Received: 2021-10-20
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: After a minor audit we identified unknown fraudulent charges and reported it to my credit card as soon as possible. This was first reported on XX/XX/21. Ever since my first reporting this I have attempted to speak to someone again multiple times, at least 4-5 times and I am never able to get someone that can answer any questions. I get transferred from representative to representative and put on hold for hours at a time. Honestly, HOURS!! We are now looking at more than 4months almost 5months since first filed. I did recv a letter from them once to call them and when I tried, there is no one that has anything that can help and they just keep me on hold. As of today, I have not had any further communication regarding my claim. I truly think they expect me to just give up and forget this since I'm XXXX But this is my credit card and they are suppose to protect and help me. That's a joke. I had fraudulent charges on my account and I want to be supported. If I don't hear back from this claim I will make sure everyone I know has knowledge of my experience and I will tell them not to work with XXXX because they don't support their clients, they seem to hide behind the hold music. Especially the elderly, its unacceptable. I cant keep holding for hours and not get anyone that can help me. So disrespectful!.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WY
Zip: 82604
Submitted Via: Web
Date Sent: 2021-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-19
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I had never paid attention to my credit report since I am living overseas. A couple of years ago, I received a collection letter to and old address used in the US and filled and issue with the FBI on a possible Identity Fraud Alert case number XXXX. I have recently notices I have two negative reports on these accounts XXXX XXXX ACCT # XXXX BarclaysBK ACCT # XXXX Neither of these two accouts was opened or authorized to open by me. I suspect someone who worked for my sonsa and had access to the mail coud heve impersonated me and use my name to obtain these accounts.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33130
Submitted Via: Web
Date Sent: 2021-10-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-19
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/XXXX I reported fraudulent activity to Barclay 's fraud department for the following : 2 charges at different XXXX stores on XX/XX/XXXX for a total of {$220.00} 1 charge at XXXX XXXX on XX/XX/XXXX for {$110.00} 4 charges at different XXXX stores on XX/XX/XXXX for a total of {$440.00} They sent a letter on XX/XX/XXXX stating they investigated and XXXX to be valid and removing credit from my account. They sent a letter on XX/XX/XXXX stating that investigation is completed and I am not responsible for fraudulent activity. No amount was given. The credit for XXXX remains on my account but when I called to ask for the remainder to be credited ( {$550.00} ) they stated the investigation had been closed and merchant proved they were valid. How did they determine only two of the 6 charges at XXXX are fraud while the other 4 and 1 at XXXX XXXX ( all in different cities ) were valid? I want the full amount credited because it is obvious I could not have made the charges ( other valid charges on the same day had me and my card which was in my possession located in a different city ). Please help me resolve this dispute.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 601XX
Submitted Via: Web
Date Sent: 2021-10-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-19
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: Please remove all accounts listed, my information was compromised in a Data Breach. This debt has not been validated.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20707
Submitted Via: Web
Date Sent: 2021-10-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-18
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I had a XXXX balance on my Barclay US card, and reported several disputed charges from XXXX. I called several times about this matter already, and was told that I am not responsible for any payments. The card statement now shows as late with added interest and penalties, which is wrong and unacceptable. I've wasted several hours of my time trying to get your customer service to resolve this. If any damage is made to my credit report, I will be filing action against you. Please just close the account with XXXX balance.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11361
Submitted Via: Web
Date Sent: 2021-10-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-18
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: Up to a few months ago, I had an XXXX credit card with XXXX XXXX for many years. I always paid my XXXX card balance with a XXXX checking account transfer. I was then notified by XXXX that XXXX was transferring its credit card business to Barclays bank. I did not want to open a Barclays bank account so I disregarded notifications to do so. I no longer had access to any of my XXXX XXXX credit card statements, nor any credit card history. It was wiped from my XXXX account. Because I did not have a Barclays account, I had no access to my XXXX credit card statements at Barclays. I received a letter from Barclays bank today stating that I have an account balance of # XXXX which includes a late fee of {$35.00} and that to pay this balance I must open a Barclays account. I am being penalized for something I have no control over and never authorized. I am being penalized for not opening a bank account. I am being penalized for a late fee for a statement that I have had no access to.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60187
Submitted Via: Web
Date Sent: 2021-10-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-18
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone
Consumer Complaint: Hello, My name is XXXX XXXX XXXX XXXX XXXX. I called XXXX and was trying to explain that I need an address removed from my profile. XXXX XXXX XXXX XXXX XXXX NY XXXX # XXXX ( Multifamily ) I do not recognize the account, XXXX it got XXXX XXXX XXXX XXXX? They had no idea why I am calling I explained they never heard of me. XXXX claims this account is associated with a creditor and would not say who? I need help. -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - Barclay Bank of Delaware This account is paid and resolved and settled. They will not entertain anything to remove it. Please help! Regards, XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07305
Submitted Via: Web
Date Sent: 2021-10-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-18
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Someone created a fake XXXX account using my name, address, and credit card number and made a purchase on XXXX for two items that were supposedly shipped and delivered to my address. When I saw the charge of {$120.00} on my credit card and couldn't locate an order in this amount on my husbands XXXX account, I knew right away it was fraudulent. I called Barclay 's Bank immediately to dispute the charge and request a new card. They issued a provisional refund for the amount listed above while they completed their own internal investigation. I received a letter dated XXXX that said they had completed the investigation and were able to determine the charge was indeed valid and they would reinstate the amount to my card. When I called them today ( XXXX ) they told me they have received documentation from XXXX showing that it was a valid purchase on an account with my name and address listed for that amount. I asked if they could send this information to me and I was told no. I was told by XXXX at Barclay card that I'd need to call XXXX to resolve. I called XXXX and spent 2+ hours on the phone and spoke to 5 different people. First person wasn't able to verify the account because my phone number didn't match. Clue number one that this was a fraudulent account. I was then passed between other folks and the final person XXXX basically told me I needed to call my bank back to request a new card. I explained I had already done this. And then miraculously they couldn't find my account. I am out {$120.00} and have no products or anything. I have never had an XXXX account under my name or address. And now I am getting emails from XXXX telling me they can't find the account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 295XX
Submitted Via: Web
Date Sent: 2021-10-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-18
Issue: Other features, terms, or problems
Subissue: Problem with customer service
Consumer Complaint: Hello I am writing to file a complain against Barclay cards. On XX/XX/XXXX I paid off my total balance of {$7200.00}. On XX/XX/XXXX Barclays proceeded to withdraw another {$7200.00} because of my auto-pay settings even though my balance was XXXX. I called Barclays on XX/XX/XXXX to inquire why there was another payment when my balance was XXXX. I called Barclays on XX/XX/XXXX to inquire about the error and was told a payment case will be filed and that it could take 30-60 days to resolve. If find this unacceptable given my balance is XXXX and it was their error. I proceeded to call back on XX/XX/XXXX and was given the run around and said they would escalate it. I called back on XX/XX/XXXX to check and was given the same answer even after talking to a manager. Today is XX/XX/XXXX and the problem is still not resolved. This is an unacceptable customer experience and has cause financial hardship since I am now late on my mortgage payment. Case number is XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80516
Submitted Via: Web
Date Sent: 2021-10-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-18
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/21 I spoke with a customer service ( XXXX, may be incorrect spelling ) to stop a payment on a check I wrote to XXXX XXXX on XX/XX/21, as I was unaware of the transaction fee. The representative said I was not going to be charged as the check has not cleared. On XX/XX/21 I noticed I was charged {$6200.00} along with a transaction fee of {$120.00}. I had a credit balance before this charge of {$280.00} so my current balance now shows {$6000.00}. On XX/XX/21 I spoke with a representative named XXXX and he filed a report about this and gave me a case number of XXXX. He told me this should be resolved within 7 to 10 business days which would have been XX/XX/21. No resolution to date told pending status with each call. I filed a complaint with the company on XX/XX/21 case number XXXX with no resolution to date. The company send me a bill due for XX/XX/XXXX with a minimum payment of {$60.00}. I called again today XX/XX/21 and was told now it can take 1 to 2 billing cycles to clear up. I am upset that I have to make any payment on this to avoid late fees and interest when this company failed to put a stop payment on the check. If anything they owe me money for my initial credit balance. Please help me resolve this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 321XX
Submitted Via: Web
Date Sent: 2021-10-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A