Date Received: 2021-12-07
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My name is XXXX XXXX and I have a savings account with Barclays BankXXXX XXXX. The savings account that XXXX has neither offers checks nor provides any debit card for money withdrawals as it is an " only online '' savings account. This is how the product has been designed by XXXX. Now, considering " online transfer '' is the only way for money withdrawal, the bank has recently started troubling and harassing both me and my wife who holds savings account with the bank. Earlier we used to authenticate the external account by verifying through trial deposits that are initiated by XXXX account. Now, XXXX enforcing me to provide a bank statement. This is an issue for us as we transfer to most of the times newly opened accounts. When approached the bank, the bank has highlighted the reason for asking bank statement for external accounts as the security protocols. While I believe this is more looks like a way of holding funds for 30 days until the bank statement is generated for external bank accounts. I am filing this complaint against Barclays Bank for following malpractices and using the security protocols as the reason for holding the customer 's funds wherein the bank is now allowing me to transfer funds to newly added external bank accounts for 30 days ( until the bank statement generates ). Best Regards, XXXX XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28277
Submitted Via: Web
Date Sent: 2021-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-07
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: On XX/XX/XXXX I received XXXX emails from XXXX the first was a " Paperless statement confirmation '' and the second was " Congratulations, you've been approved! ". Both of these emails were sent to XXXX while my actual email address is XXXX and indicated there was an account ending in XXXX opened for my nickname ( i would never open an account with this name ). The account was for an airlines rewards credit card through Barclay 's US. I did not click any links in the email but instead did a XXXX search for Barclay 's US bank and looked up their fraud reporting number. I called and tried to report this incident but they could find no record that an application had been made.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 980XX
Submitted Via: Web
Date Sent: 2021-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-07
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: On XXXX, XX/XX/XXXX, XXXX XXXX, I was booking a flight online with JETBLUE. When step 3 of the booking process ( Review & Pay ) was displayed, an offer of " {$250.00} credit statement and 15,000 Bonus Points '' popped up on the screen ( see attached ). This offer, showed a different final amount after the " statement credit '' is applied, my estimated amount due for the ticket would go down from {$410.00} to {$160.00}. Without further ado, I hit the button " Apply Now '', completed the application form, an instant approval came from https : //www.barclaycardus.com and I went to book my flight. Needless to say, my first disappointment was when I was confirmed and charged the full amount without any discounts. The applied points were far from the 15,000 BONUS points promised by this offer, in fact they were the usual points one gets. The second disappointment came today, when my new card arrived and I created an account with Barclay to check my balance and see if the promised credit of {$250.00} had applied. Not only that it had not, but there was a hefty {$99.00} annual fee, a total of {$540.00}, instead of {$160.00}, as per their offer. The third and final disappointment, the activation telephone number published on the card and o n the company 's website was not a working number and the main phone number to customer service was not working as well. I called JETBLUE to seek their assistance as this " Bait and Switch '' marketing campaign is obviously a joint venture, the customer service rep transferred me to Barclay, despite of my warning that their phone numbers do not work and they did not work for the rep either.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33020
Submitted Via: Web
Date Sent: 2021-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-07
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On Thursday XX/XX/2021 I contacted a XXXX XXXXr to fix my car 's sunroof, we agreed on {$500.00}, I paid him {$400.00} advance, the next morning ( XXXXy XXXX ) I called him regarding cancelation of the service and a refund because my dealer asked me to fix the sunroof through them, he said I will refund you on Monday or Tuesday of the next week, however he never refunded me, I contacted him again on XX/XX/XXXX and XXXX, his response was ( Theoretically I don't have to give you anything back, take {$300.00} or don't call me back ). I contacted my credit card issuer around XX/XX/XXXX and disputed the charge, they promised to resolve the issue in 90 days, it never happened, I called them back on XX/XX/XXXX or so, they said the case was never moved forward but we will do it today and I have to contact them back in 30 days, I called them back on XX/XX/XXXX, still the case was not resolved and they asked me to wait for 10 days because they will escalate it and somebody will be in touch with me, nothing happened! I called them back 14 days later today ( XX/XX/XXXX ) they said we will escalate it to the dispute department and somebody will get in touch me in XXXX to XXXX business days! I can no longer trust their promises because they've been saying the same thing over and over again for about 7 months.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 55113
Submitted Via: Web
Date Sent: 2021-12-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-07
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I purchased my credit report and I see this fraudulent account reporting. My identity was stolen and compromised. Someone used my identity to open up this account. I would like for this company to remove this account and stop reporting it on my credit report. It is hindering my life and causing emotional and mental damage damage.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90250
Submitted Via: Web
Date Sent: 2021-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-07
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I do have a credit card with Barclays XXXX XXXX thru Frontier Airlines. Few weeks ago Barclays sent me an offer to transfer money from my Credit Card to my bank account and charge me no interest for severals months. Since I had no balance and my available credit line was the maximum XXXX XXXX I transferred the XXXX $ ( maximum of the credit line ) to my bank account. But few days later, I saw that Barclays charged me twice XXXX $ for that one single transfer although my credit limit is only XXXX. I have been calling Barclays every days since XX/XX/XXXX only to be told this is known issue and they are working on it. As of today XX/XX/XXXX, Barclays has still not resolved the issue and/or given me a clear date when it will be resolved. In fact during the call today, I am being told it can take up to 2 months for the issue to be resolved, but no guarantee
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94043
Submitted Via: Web
Date Sent: 2021-12-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-06
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I provided prove and all documents Barclays JetBlue ask for to give me a full refund and still nothing its been 4 months they XXXX giving me the runs rounds
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11104
Submitted Via: Web
Date Sent: 2021-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-05
Issue: Incorrect information on your report
Subissue: Personal information incorrect
Consumer Complaint: the negative account on my credit profile are fraudulent and i submitted the social security as proof.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20910
Submitted Via: Web
Date Sent: 2021-12-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-04
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: Credit card adverting rewards says " Get up to {$25.00} back as statement credits on inflight Wi-Fi purchases '' which suggests it's {$25.00} per flight, which is about how much it costs for most flights. The terms though say it's {$25.00} a year, which barely covers XXXX hours.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-12-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-03
Issue: Other features, terms, or problems
Subissue: Privacy issues
Consumer Complaint: BARCLAY credit card asking for my marital status and if I don't reply credit will be restricted
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60487
Submitted Via: Web
Date Sent: 2021-12-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A