Date Received: 2021-12-16
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I requested a balance transfer of {$12000.00} with my credit card company Barclays Bank and it was approved and deposited to my bank account with XXXX XXXX on XX/XX/2021 in the amount of {$12000.00}. My account with Barclays reflects that they have made two duplicate deposits for {$12000.00} each totaling {$24000.00} with two duplicate balance transfer fees of {$360.00} each totaling {$730.00}. They have made only one deposit to my bank account with XXXX XXXX for {$12000.00}. I have credit line of {$17000.00} and they are reporting to the credit bureaus negatively, and it has impacted my credit score and credit report negatively. I have not been able to apply for any credit during this time as it affects the interest rate. I have made numerous attempts to resolve the issue. First phone call attempt was made on XX/XX/2021 at XXXX XXXX. and I spoke with XXXX advising of the issue and was reassured it would be addressed. XX/XX/2021 I spoke with XXXX at XXXXXXXX XXXX. and was reassured it would be addressed, with no record of my phone call from the day before. XX/XX/2021 I requested to speak with a manager due to being told no record of the phone call and spoke with XXXX in the Customer Care Department and was reassured it would be addressed and was provided with case number # XXXX. I was advised the issue would be addressed and that they would update my account and report the correct information to the credit bureaus removing the duplicate balance transfer of {$12000.00} and duplicate transfer fee of {$360.00}. I requested XXXX to follow up and update me on this matter and she agreed. Today is XX/XX/2021 and the issue still has not been resolved and I have not received a call back as promised by XXXX. I have a payment that is due XX/XX/2021 for the incorrect amount and I am very frustrated that XXXX has not addressed the issue with my account and updated the bureaus correctly. This issue has dropped my credit score from XXXX to XXXX. I have the credit card account for an emergency and now can not use my credit line to bury my father that just passed away due to XXXX. His cremains sit at the funeral home while the bank does nothing to fix this issue. I take good care of my credit by paying my bills on time and should not be impacted like this. I've explained the urgency to XXXX as I'm working through this difficult time. Please escalate this issue so my family and I can bury my father. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85295
Submitted Via: Web
Date Sent: 2021-12-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-16
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: There are XXXX credits that were submitted by a vendor : ( XXXX XXXX XXXX ) The credit has not appeared on my statements nor has anyone at Barclays apparently done anything to resolve the issue. XXXX credit for {$250.00} was issued by XXXX on XX/XX/XXXX The other credit {$500.00} was issued by XXXX on XX/XX/XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33467
Submitted Via: Web
Date Sent: 2021-12-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-15
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: I opened an account with frontier XXXX with barclays based on an inflight promotional offer i was given on a flight for frontier airlines. I still have the promotional document. It said i would get annual fee free for first year, valued at {$79.00}. I used the promo code given to me when signing up, and i got the card. I was charged the annual fee and i tried to open a dispute online. While there is an online dispute option, you can not dispute annual fees. In addition, i called to open a dispute, the same issue happened, this against reg z. I opened a regular complaint on the amount and they said they would research. This was on XX/XX/XXXX and on XX/XX/XXXX they told me they would come back in few days, and still no response. I called a few times after that and they said 2 billing cycles, but in that time i was still liable to pay for the annual fee. The email send and response are here below. Each time i call, the care center reps are not able to do anything for me- and say i will get a response soon but i have to pay until then. I paid the annual fee to stop myself from having other issues, but clearly the dispute process here breaks Reg Z and the misleading and unfulfilled promo offer breaks XXXX. I was not able to open a dispute on this, i didnt get a timely response and not in the 2 billing cycles promised ( no response yet ) and i did not have the amount due suspended. Please help me get them to respond to me and close this issue so that all offer terms are fulfilled as promised. Response Customer Care via EmailXX/XX/2021 XXXX XXXX Hi XXXX XXXX XXXX Thank you for contacting us about your Frontier Airlines XXXX XXXX XXXX Upon review of your account we show that there is already a concern raised XXXX regarding your annual fee issue. It has been sent to the concerned team to investigate. We request you to please allow us few days to investigate the issue. For the best service possible, please call us anytime at XXXX. Were here to help 24 hours 7 days a week. assist. We hope you find this information helpful, and we thank you for your continued business. If you have any other questions or concerns, please reply to this message. Sincerely, Customer Care Customer XXXX XXXX via XXXX WebXXXXXX/XX/2021 XXXX XXXX Hi, I have called and entered in a request to remove the annual fee given the promotion material that was provided to me on the plane of first year annual fee waived. This promo code will be looked into but I am being told that they will take 2 billing cycles to look into this and I am liable to pay this amount until then. However, this is not regulatory law as i am disputing this amount due to the promotion materials I have been given. Therefore, per Regulation Z, the amount must be suspended until the apropriate investigation is done and completed as my promo is applicable here- i still have the marketing material and code and that was provided. Therefore, please remove or suspend this charge until you are able to complete your thorough investigation. On the phone they were not able to help me and the form also does not allow dispute of this charge. I expect contact ASAP on this matter so I can resolve this prior to XX/XX/XXXX, when the bill is due, so that I am not subject to additional consumer harm to my credit and financial record.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08902
Submitted Via: Web
Date Sent: 2021-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-15
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: My card was paid in full and on autopay also not being used, I was charged XXXX late fees for {$40.00} which were reversed but they hit me for 30 and 60 day lates. I was not notified or had any communication from Barclays until after the late fees were charged, and was told it was a system error. My credit now shows the late payments which has affected my ability to refinance my home. I would like this removed from my credit report as I have no prior history of default or being late on any recurring credit lines.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UT
Zip: 84093
Submitted Via: Web
Date Sent: 2021-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-15
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Thease accounts do not belong to me. Please remove the negative items as soon as possible, because they are hurting my credit. XXXX XXXX. Identity Theft XXXXXXXX XXXX XXXX Account Number : XXXX This is not mine. 2. Identity Theft BARCLAYS BANK DELAWARE Account Number : XXXX This is not mine. 3. Identity Theft XXXX XXXX Account Number : XXXX This is not mine. XXXX 1. Identity Theft XXXX XXXX XXXX Case Number : XXXX This is not mine. 2. Identity Theft XXXXXXXX XXXX XXXX Account Number : XXXX This is not mine. 3. Identity Theft BARCLAYS BANK DELAWARE Account Number : XXXX This is not mine. XXXX 1. Identity Theft XXXXXXXX XXXX XXXX Account Number : XXXX This is not mine.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10465
Submitted Via: Web
Date Sent: 2021-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-15
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I received multiple balance transfer checks over the past months from Barclays Bank relating to my XXXX credit card ending XXXX. I used the check for XXXX, which was within the authorized amount on XX/XX/2021 to pay my XXXX account ending XXXX the check was returned resulting in me incurring a returned check fee of {$39.00}. A few days later another new set of transfer checks from Barclays. I called Barclays on XX/XX/2021 and spoke to a female Rep XXXX XXXX who reviewed my account. She then assured me I could use the checks without any issues of it being returned again. I trusted the information and tried to pay the XXXX again to pay my card using their check for $ XXXX on XX/XX/2021. Again, the check was returned, even after the assurances of the Barclays Rep. As a result there was another {$39.00} fee and an interest charge of {$120.00}. I have asked Barclays to reimburse me for these charges totaling {$200.00}. Followup conversations with XXXX, who transferred me to XXXX XXXX XX/XX/2021 who could not help me. Other Reps spoken to XXXX on XX/XX/2021, then with XXXX XXXX Customer Care, who transferred me to XXXX a Supervisor/Manager on XX/XX/2021. Still no help. Even now Barclays is sending me new transfer checks monthly, but they are dupping consumers.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 117XX
Submitted Via: Web
Date Sent: 2021-12-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-15
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: 1. My wife and I have had a " Wyndham Rewards '' Visa credit card since XXXX. We have used it without problems until this XX/XX/XXXX. The current issues are related to the company from which the cared is managed by Barclays. 2. Barclays sent another credit card in May. Payments were set up that month on my wife 's phone using their online bank system that they provide. 3. On XX/XX/XXXX {$230.00} was withdrawn from our personal checking account as it was scheduled. On XX/XX/XXXX {$230.00} was withdrawn from our personal checking count as it was scheduled. On XX/XX/XXXX {$230.00} was withdrawn from our personal checking account as it was scheduled. 4. In XXXX we received calls from " Wyndham XXXX XXXX '' stating that we had been sent to collections due to owing monthly payments Since XXXX. 5. On XX/XX/XXXX my wife was on the a 3 way phone call for XXXX hours ( after having been disconnected several times ) with a Wyndham XXXX supervisor and a supervisor for the Wyndham Rewards credit card ( through Barclays ) companies. This 3 way call did not go well after all that time spent trying to resolve this issue. The end result was : A. Wyndham XXXX wanted their payment for those 3 months and B. Wyndham Rewards credit card through Barclays stated that they did not receive the payments. 6. A payment was then made for {$700.00} on that same day ( XX/XX/XXXX ) from another credit card to avoid being sent to collection. 7. Another lengthy phone call was made to Wyndham Rewards credit card XXXXompany ( Barclays ) supervisor who refused to accept that Barclays had made a mistake in not showing the payments had been made to Wyndham XXXX XXXX. My wife told the supervisor that she was going to report them for trying to collect money from us that had already been paid. After multiple calls to Barclays the Wyndham Rewards credit card with Barclays was cancelled and their emails were blocked by my wife. My wife made calls to Barclays on the following days : XX/XX/XXXX XX/XX/XXXX and XXXX, XXXX XX/XX/XXXX XXXX stated that all phone calls were being recorded. On XX/XX/XXXX my wife recorded yeet another phone call with them after receiving another statement for payment of the already paid account. 8. This issue was reported to our bank ( XXXX XXXX ). After an investigation by them the {$700.00} was reimbursed back into our personal credit card. This was done by 3 separate payments covering the months of XXXX, XXXX, and XXXX of XXXX. 9. On XX/XX/XXXX a statement from Barclays was sent to us to collect {$490.00} ( an outstanding balance they claim was not paid ). 10. Another lengthy phone call by my wife on XX/XX/XXXX ( after getting disconnected ) and calling back she was sent to the " dispute department '' for Barclays Bank. The numbers given her to call were ; XXXX XXXX My wife talked to XXXX, XXXX and XXXX who all claimed to be supervisors and that a claim was made by my wife on that day XX/XX/XXXX. 11. Another long phone call ensued on XX/XX/XXXX by my wife to follow up on the complaint filed on XX/XX/XXXX. She was referred to XXXX who gave her an email to send the statement documenting the payment had been made to Wyndham XXXX XXXX ( which is Wyndham XXXX XXXX ). This payment was made from a credit card through XXXX XXXX XXXXk. 12. An email was sent to : XXXX Attention : XXXX with reference number : XXXX XXXX XXXX. This email was sent from my wife 's email but was returned because the email was rejected by Barclays Bank. I then sent the email from my email account on XX/XX/XXXX and it was received. 14. However, on Sunday XX/XX/XXXX my wife received email bill from Wyndham Rewards credit card saying that we still had an outstanding amount due and that it was past due. 15. Lastly, as you can see from all of the above information we have been trying to resolve this matter with Barclays Bank the issuer of the Wyndham Rewards credit card.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UT
Zip: 84117
Submitted Via: Web
Date Sent: 2021-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-15
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Jet Blue Business card through Barclays Problem # 1 : Barclays introduced a new platform in XXXX 2021. Since that time I have not been able to set up on-line access to manage the business credit card. I have spoken to at least 50 representatives including the domestic security department, with no resolution. They are now asking me fax my driver 's license, social security card, and another form of identification. The last fax they provided went to an XXXX office. I have had the business card for over 5 years, they have all of my information from the original application process and I do not feel it is a secure way to conduct business. Each call to a representative occupies +/- 2 hrs., the entire situation has to be re-hashed with each rep. I have case # s and technical INC # 's and still no resolution. Problem # 2 : A XXXX refund was returned to the business account on XX/XX/2021. It has never been credited to the card. I was told I needed to file a claim with the dispute department. I submitted all of the requested information onXX/XX/XXXX. I am now being that since the original charge was XXXX XXXX the claim is too old and there is nothing they can do. I have called multiple times with the claim # and still no resolution.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33309
Submitted Via: Web
Date Sent: 2021-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-15
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: My issue is with my XXXX XXXX credit card through Barclay 's Bank. About 5 years ago I was on an XXXX XXXX flight and applied for this card because the XXXX attendant who was promoting it during flight assured me repeatedly that the XXXX miles I would be credited with upon obtaining and using the card would never expire. I continued to pay the $ XXXX annual fee for the card for years ( but not otherwise using it ) solely to preserve my mileage until I discovered my XXXX miles in my mileage plan had been deleted. I contacted both the airlines and Barclay 's and was told the miles had in fact expired - that I was given incorrect information. I contacted Barclay 's phone center on XX/XX/XXXX and spoke with " XXXX, '' explaining the issue, stating I wanted to close my account, and asking that it be closed retroactively to XX/XX/XXXX. The only balance on my account was {$99.00}, the annual fee, and it was now showing up as delinquent since it was due by the end of XXXX XXXX assured me this would be done and that I would receive an email confirmation within 24 hours. On XX/XX/XXXX ( today ) I emailed Barclay 's because I had not received any confirmation and in checking my online account, while closed, showed a delinquent balance of {$99.00}. Twice I emailed asking them to correct this and twice I received a boiler plate response about the closure.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-01-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-15
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: A Credit Report showed that I was a Joint Account Responsibility on a Barclays Bank of Delaware. The card was opened on XX/XX/XXXX. ( With No Activity ). The card was activated and a charge of {$15000.00} was charged in XX/XX/XXXX. The card has a {$18000.00} credit limit that some how I am listed as joint account responsibilities. I have no knowledge of this card and Barclays Bank will Not cancel or remove my name from the card. I am Not the Primary card holder. Someone is using without my knowledge of the card and making current monthly payments. They refuse to give me information on the Primary or cancel the card. How do I cancel or remove my name? Barclays Bank of Delaware is refusing to help me in any way. I am furious that I am listed on this Flexible Spending credit card with such a high limit ( {$18000.00} plus ) that I have zero knowledge of, but am responsible for as a joint account responsibility. A change of {$15000.00} was made XX/XX/XXXX. Again I have No Knowledge of this card. Please advise how I can resolve this situation. Sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WI
Zip: 549XX
Submitted Via: Web
Date Sent: 2022-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A