Date Received: 2022-05-24
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: My wife and I were flying on an XXXX XXXX plane last XXXX and the flight attendant was pitching a credit card and promised XXXX air miles if we filed an application for the card. I filed an application, but I never received the card. I then began to get e-mails stating that I owed {$99.00} for the card I never received. Then I received e-mails stating more charges. I never received the card. Then, I saw that my credit score went from the low XXXX down to the mid XXXX. That was terrible. I contacted Barclays bank at least four times and they claimed to be investigating the issue. I have still heard nothing from them and now they say I owe over {$350.00}! I have never received the card and my credit score is still destroyed due to lack of payment to Barclays bank. Barclay 's customer service is horrible, and I pray you can help me with this problem. I believe the account is now closed but they have ruined my credit due to their actions.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 371XX
Submitted Via: Web
Date Sent: 2022-05-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-24
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Barclay Bank pulled my XXXX personal credit report for barclay bank and i did not authorize a personal hard pull on my credit please remove
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29108
Submitted Via: Web
Date Sent: 2022-05-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-24
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Remote account Barclays opened late XXXX. Wire to wire deposit XX/XX/XXXX of {$42000.00} from a transmitting bank. Several hours later account was locked out. No further transactions occurred. We receive the Barclay bank statements, interest, and pay the relevant taxes to IRS. There is no access to the account. Originally it was thought that there was a failed hack, resulting from weak internet security ; the lockout was logical. Roughly a year latter XX/XX/XXXX, a bank representative disclosed that the lock out occurred, when linkage to a second bank for further transfer had failed. Without the account lockou, this was not pursued. Unfortunately interacting with Barclays was been rather difficult, with readjusted stipulations or requirements to unlock the scount. They have requested statements from our other two banks in conjunction with other stuff ( driver license, .. ) to unlock the account. Those other two banks have warned us not to comply. Barclays unfortunately works through telephone representatives and uses readjusted stipulations with each contact ; nothing written. We remain at an impasse with regard to recovering our funds and due interest. There was a complaint filed with State of Delaware, though response from that ia way overdue ( 75+days, rather than indicated 30 or 45 )
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 150XX
Submitted Via: Web
Date Sent: 2022-05-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-24
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the fair credit Reporting act Barclays Bank Delaware Account # XXXX, has violated my rights. 15 USC 1681 Section 602 States I have the right to privacy. 15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions. 15 USC 1666B : A creditor may not treat a payment on a credit card account under + open end consumer credit plan as late for anv purpose. XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 22102
Submitted Via: Web
Date Sent: 2022-05-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-24
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: XX/XX/2022 To Whom It May Concern : Charges have been wrongly charged to my account by the same merchant - 27 charges totaling {$12000.00}. The Fraud department stated that the Dispute department needs to fix this. The Dispute department told me that they could not help me because the ''case numbers need to be reopened ''. I was instructed by the Dispute department at Barclays to ask that someone please reopen the following case numbers so that each of these charges can be submitted for dispute. I have been trying for 2 months to get this resolved and my bill is due for {$12000.00} in 20 days. Please someone help me remedy this. There are 22 case numbers : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Please dont hesitate to contact me with any questions. Thank you, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, DE XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DE
Zip: 19711
Submitted Via: Web
Date Sent: 2022-05-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-23
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Hi, On or about XX/XX/XXXX, I did not hear my phone ring so my daughter-in-law/alternate contact got a call from Barclays security/fraud unit requesting that I should call back . I called back and was told that my XXXX XXXX XXXX XXXX XXXX had transactions in XXXX, MA : XXXX XXXX over {$3000.00} and XXXX over {$1000.00}. I told Barclay agent that I live in Hawaii and I have never been to MA and I don't have an authorized user/another card with the same card # s. Barclay agent was pleasant and said I will not be liable for fraudulent charges, to destroy the card I have and will be issued a new card. When I did not receive my replacement card, my daughter-in-law helped me call Barclay and that was when we found out it got scammed before I got it. My mailing address in BArclay database was changed to another address and there were 2 unauthorized cash advances for {$1000.00} ( total ) at XXXX XXXX XXXX XXXX MA. I told Barclay I have not left Hawaii for the last year so I did not make those transactions. On XX/XX/XXXX, my daughter-in-law checked my mail that I did not open yet and there was a letter from Barclay stating the {$4300.00} charge from various merchants : " We issued a provisional credit to your account for the full disputed amount on XX/XX/XXXX while we investigated this activity. We've completed the investigation and found the activity is valid. Therefore the provisional credit has been reversed and the amount owed has been places back on your account. '' My daughter-in-law helped me call XXXX to dispute that their investigation for {$3000.00} ( XXXX XXXX ), {$1200.00} ( XXXX ) and {$1000.00} XXXX XXXX XXXX XXXX ) was correct as I was never in MA buying stuff or getting {$1000.00} in cash advance. The Barclay agent we talked to was XXXX ( said her employee ID was XXXX ) who said because a credit card was presented for those transactions, they are valid charges and that I need to prove I was not in MA. I was mad so I swore that I'll get a lawyer. My daughter-in-law said we should report Barclay to state/federal regulators because there could be other seniors that were victimized twice : 1st was by the scammer and 2nd time by the bank. I want Barclay to produce store/bank security camera videos to prove that I was in MA using my credit card. My daughter-in-law said my doctor can vouch that I have not left Hawaii from XX/XX/XXXX to XX/XX/XXXX because my XXXX XXXX XXXX got worse to XXXX XXXX that was leaking blood and water. I had wound care clinic, hospitalization, skilled nursing rehab home, home health care and doctor appointments. Which airline is going to let me fly when my leg was constantly leaking fluids and needed dressing changes. On XX/XX/XXXX, my daughter-in-law picked up a letter from my doctor, XXXX XXXX XXXX, MD stating that I was not cleared to fly until XX/XX/XXXX. Pls. help me resolve this as I am stressed and worried and can not sleep. XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: HI
Zip: 96818
Submitted Via: Web
Date Sent: 2022-05-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-22
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I applied for a credit card with XXXX XXXX issued thru XXXX. I started to receive statements demanding a 99 membership fee - however, the credit card was never received. When I called the customer service dept- they stated that they will issue the credit card- it never came and of course i did not pay the membership fee. After several months I cancelled/closed the credit card - however the customer service department has lied to me and stated the there will be no credit reports with negative implications since this was not a purchase. They lied obviously as I have a negative report with XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33009
Submitted Via: Web
Date Sent: 2022-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-21
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: This hard inquire on my credit report are not mine and need to be taken off of my report immediately.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: ND
Zip: 58801
Submitted Via: Web
Date Sent: 2022-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-23
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I have a JetBlue XXXX issued through Barclays. Recently, a judge ordered all of my bank accounts frozen due to divorce proceedings except for one account in the USA. I live in XXXX XXXX. My lawyer advised me not to use that bank account because we couldn't understand how a judge could freeze my accounts and he thought that it could be frozen too. Normally I do an automated payment but with my accounts frozen other than an account in the USA that my attorney told me not to use, I had to pay by other means and writing a check was not possible so a friend wrote a personal check to pay my account balance of {$460.00} for my XX/XX/2022 credit card statement. He wrote the check on XX/XX/2022. I wrote the credit card statement number : XXXX on the front of the check and mailed in the payment coupon along with my friend 's personal check. I have copies of the check and his account statement proving it was cashed by Barclays on XX/XX/2022. Unfortunately, this amount was never credited to my account and with the due date fast approaching I decided to take a chance and deposit money to my account in the USA and pay the {$460.00} through an electronic transfer. Although the balance has been paid twice, I have only received credit once. Barclays has never credited my account for the personal check from a friend and continues to waste my time and not resolve the matter. Over a month ago I called them and was told to write a letter. That seems silly because we know they cashed the check and have my money but have not credited it to my account. I asked for a supervisor and he told me he would initiate a claim and to call back in a week for the case number. At the time he also gave me an email address for their Resolution Department. When I called back the representative told me a supervisor would call me back. Two days later I received a call and was told a claim was never initiated. Once again I was told to write a letter and she said they'd write me back, but with some arm twisting, I was able to obtain an email address and she did initiate a claim while I was on hold. The supervisor found in their system the first email I sent them and verifed that it included scanned attachments of both the cashed check and my friend 's bank statement proving it had been cashed on XX/XX/2022. Barclays ' case ID # is XXXX. I have sent XXXX emails to : XXXX. So far they have ignored my claim. This seems strange but the fact that they have a specific department for these issues leads me to believe the problem may be systemic. I am shocked by their conduct in the matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PR
Zip: 006XX
Submitted Via: Web
Date Sent: 2022-05-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-21
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: bank unlawfully an illegally still have this account on my credit report .account was closed XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60621
Submitted Via: Web
Date Sent: 2022-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A