Date Received: 2022-06-02
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I am very frustrated and saddened that this keep happening. I been trying to close this card for years and this company would never close it. I don't use this card at all. I recently checked my credit and they put a late payment on my credit that is not correct. They are saying the annual fee of the card caused me to be late. I didn't charge this card or purchase anything so a annual fee can not be counted as a late payment. Remind you I been trying to close this account for years. They are taking advantage of me by keeping this card active so I can pay them a fee every year which is fraud. they have done this a few years and its a violation of the FCRA. I have never been late because i simply dont use the account and it should be closed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30341
Submitted Via: Web
Date Sent: 2022-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-01
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/2022, I called and left a voice mail message for XXXX XXXX ( " XXXX XXXX '' ) of Barclay executive office and requested for her to contact me regarding the complaint pertaining to the dispute on the account. I never received a response. On Monday, XX/XX/2022 at XXXX PM, I also sent an email with an attachment to XXXX XXXX at XXXX. I never received a response. On Monday, XX/XX/2022 at XXXX PM, I sent another email to XXXX XXXX, and stated, " I sent you the email below with an attachment but have not received confirmation that you received it. I also left a voice mail message on the same day that I sent this email and no response. This issue simply will not go away unless there is dialogue in resolving it. '' I never received a response. This lack of communication demonstrates one thing, and that is Barclay is acting in bad faith in resolving complaints and billing disputes in breach of the cardmember agreement, and in violation of the Fair Credit Billing Act, and appropriate legal action WILL be taken within the next day or so.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-28
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: On date XX/XX/2022, I used Barclays AAdvantage Aviator card ending with XXXX to make a purchase on XXXX via XXXX for the amount of {$540.00}. On date XX/XX/2022, I used Barclays AAdvantage Aviator card ending with XXXX to make a purchase on XXXX via XXXX for the amount of {$330.00}. On date XX/XX/2022, I used Barclays AAdvantage Aviator card ending with XXXX to make a purchase on XXXX for the amount of {$1000.00}. On date XX/XX/2022, a fraudulent charge was found on the Barclays AAdvantage Aviator card account, and the same card was closed by Barclays due to security concerns. A new AAdvantage Aviator credit card ending with XXXX was then subsequently issued as replacement. On date XX/XX/2022, a refund of {$110.00} dollars was issued by vender XXXX back to the original credit card ending in XXXX. On date XX/XX/2022, a refund of {$540.00} dollars was issued by vender XXXX back to the original credit card ending in XXXX. On date XX/XX/2022, a refund of {$1000.00} dollars was issued by XXXX XXXX back to the original credit card ending in XXXX. As of today, non of the aforementioned refund was received on my credit card account. Barclays has held my money for the amount of {$1600.00} for weeks now. Several phone communications to Barclays were made to no avail. Barclays has turned a would be simple and automated refund transaction into completely unnecessary uncertainty and wait game. I urge barclays card to do the right thing and stop holding my hard earned money hostage.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75025
Submitted Via: Web
Date Sent: 2022-05-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-31
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Unfortunately, I dont have all the dates but I will provide a short summary of over 12 months of me attempting to collect a credit from Barclays US . I was issued a refund on XX/XX/2021 from a hotel stay. When I realized the funds did not reflect on my credit card, I contacted Barclays US. The representative was unprofessional and immediately stated that I wouldnt get a full refund because I stayed at the hotel for a night. The merchant had advised, prior to check-out, that I would receive a full refund. Since then, I have reached out to the merchant and Barclays US several times to get this issue resolved. The merchant has provided a receipt that shows the refund which I faxed over to Barclay. The initial reason Barclay refused my refund is bc they were advised that the hotel stay was non-refundable. As of today, the reason I was told is some merchants will say they refunded the purchase but not complete the actual refund. This is extremely frustrating bc I have provided evidence that the refund was issued but Barclays US refuses to issue the refund to me. The most hurtful part of this all is I had to pay Barclays US in order to remain in good standing with the credit bureau! Its unfair that this company is allowed to do this to a hard working single mother. This ordeal has been a horrific experience. I NEVER wish to do business with them again! I feel like they stole from me and the company should be ashamed! I was a loyal customer but Barclays US was complete trash to me! I canceled the card today. I would also like to add, I attempted to speak with a manager, I was advised I had to wait up to two weeks for a call back that I never received. This happened twice.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30305
Submitted Via: Web
Date Sent: 2022-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-28
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: The business failed to refund a credit balance for overpayment due to a glitch in its auto payment function for more than 30 days. As a result, I incurred {$54.00} in overdraft fees from my primary banking institution. I called the business multiple times, first on XX/XX/2022 to request a refund. After being told that a draft was being sent to me that day, one was supposedly sent on XX/XX/2022 ( seven days later ). After 30 days and multiple calls, I was told that a draft was never sent and the business would issue a credit to my account. During this timeframe, I incurred fees as a result of not receiving my refund timely.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19146
Submitted Via: Web
Date Sent: 2022-05-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-31
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: This is my second complaint and I want to know how I can sue my credit card company or take additional steps to get this issue resolved through arbitration. My complaint is for the charge of {$620.00} on XX/XX/2021 from XXXX, we've already established I didn't make the purchase. Barclays however states that while I may not of directly made the purchase my significant other did. This is not the case, I'm not married and have no other authorized users on my account. The email address in question is not mine, the chat conversation produced between the vendor and the subsequent client DID NOT confirm a purchase or download of tickets. In fact the client is UPSET because their were no tickets at all. I've produced proof from XXXX XXXX XXXX stating I made no such download from XXXX or any of their third party sites for such tickets. Barclays is aware of all of this and refuses to acknowledge the facts and take the charge off my account. Please advise.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 130XX
Submitted Via: Web
Date Sent: 2022-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-31
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Today, I noticed a drop in my XXXX score from XXXX to XXXX. I investigated what caused the drop and discovered that Barclays had reported my account as delinquent at least twice over the last few months. I paid my Barclays card off months ago and have not since used it ; therefore, I do not have an autopay set up, nor do I check the account for charges since I know I am not using the card. Apparently, on XX/XX/2022, XXXX XXXX charged {$6.00} to an expired Barclays card on my file. The card was EXPIRED and therefore no charge should have been allowed. I was not aware it was still one of my payment methods with XXXX, as I would assume expired cards are dumped ( apparently not ). I do have 4 cards on file with XXXX that are not expired and any of them would have covered this charge. As I was not aware of the {$6.00} charge, and do not monitor the Barclays account because I do not use the card, I have now been charged over {$48.00} in delinquent fees and have been twice reported to the credit bureau, causing a XXXX point drop on my XXXX XXXX. It is my belief that Barclay intentionally allows small payments like this to be charged to an EXPIRED card with the purpose of collecting on the late fees charged to people like me, who think their card balance is zero and will cough up a few months of fees to avoid the hassle to resolve it. My complaint would be with both Barclays for allowing the charge, and with XXXX XXXX for charging an expired card when I had no less than 4 cards in good working order on file as payment methods. XXXX was kind enough to refund the {$6.00}, but they can do nothing about the sabotage done to my XXXX XXXX, or the {$48.00} Barclays charged me ( snickering all the time, I suspect ). I guess I'm just a sucker for being unaware of these shady business practices and I was made painfully aware by both companies today that the impact on me/ my XXXX XXXX means nothing to these behemoths.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UT
Zip: 84057
Submitted Via: Web
Date Sent: 2022-05-31
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-30
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: I was booking a flight on JetBlue and when I went to pay, I received an offer to open a JetBlue credit card through Barclays and if I spent {$1000.00} within 90 days on the card they would give me XXXX frequent flyer points. I did what was described and only received XXXX points. I called Barclays, and they said only JetBlue could fix this. I contacted JetBlue, and they said only Barclays can fix this. I have not gotten additional points, and even if I do eventually, this is still fraudulent advertising. I shouldn't have to reach out for them to fix this, and I'm sure other people won't reach out, or perhaps even notice. When I was on the flight I booked, flight attendants came down the aisle with a brochure offering XXXX points if you open an account and I thought, " I don't need that, I already did that. '' How can they be held accountable?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10036
Submitted Via: Web
Date Sent: 2022-05-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-27
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I reported fraud on my account about two months ago when I noticed multiple small transactions posted on my account from an internet source. They stopped my auto payments that Ive had set up for months now to avoid late payments. They blocked my online access so now theres no way I can make a payment or access my account to see if they credited my account like they said they did when I spoke to them over the phone, I also attempted to make a payment over the phone which they were not able to do, they now reported my account as being in default so it is negatively affecting my credit score. I have spoken numerous times to 1.Customer service representatives 2. Fraud department 3. Online access specialists and none have been able to help me at least get my account back in good standing or online access. I feel taken advantage of and abused by this company.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-30
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: Hello, I have a XXXX XXXX XXXX XXXX XXXX and I am supposed to earn 5 XXXX XXXX XXXX for each dollar spent at XXXX hotels ( please see the first page of the attached document ). Unfortunately, Barclay has transferred only 2 points for each dollar spent at Choice hotels ( please see the second and third pages of the attached document ). I called the Barclay customer service numerous times to no avail. On XX/XX/2022, I was given the case number XXXX. After several calls, I was given another case number, XXXX. Yet, Ive never got the missing points. Instead, Barkley send me two letters, claiming that additional information is needed, and we were unable to reach you ( please see the fourth and fifth pages of the attached document ). I called customer service after receiving each letter, but they were unable to tell me what information was missing. Please help me solve this issue. Thank you, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A